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reviewer2282817 - PeerSpot reviewer
Group Learning and Development Specialist at a manufacturing company with 51-200 employees
Real User
Top 20
Though a stable and scalable product, GUI and dashboards are areas where improvements are needed
Pros and Cons
  • "It is a stable solution...It is a scalable solution."
  • "The GUI and dashboards are areas in the solution with shortcomings where improvements are required."

What is our primary use case?

I use SAP SuccessFactors Learning as an administrator in an international organization. My company uses SAP SuccessFactors Learning to scale our online learning and e-learning courses for two years in different countries. My company uses SAP SuccessFactors Learning as an in-class training management system and also to generate reports about the training.

What is most valuable?

The most valuable feature of the solution stems from the fact that SAP SuccessFactors Learning is integrated with other modules in SAP SuccessFactors. The data from the module known as SAP SuccessFactors Employee Central is connected with SAP SuccessFactors Learning, making it possible for its users to use the tool's automatic alert settings.

What needs improvement?

The GUI and dashboards are areas in the solution with shortcomings where improvements are required.

For how long have I used the solution?

I have been using SAP SuccessFactors Learning for two years.

Buyer's Guide
SAP SuccessFactors Learning
June 2025
Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

My company has around 2,200 users of the solution.

My company does have plans to increase the use of the solution.

How are customer service and support?

I have contacted the solution's technical support, and I feel that though they are professional, they weren't very quick.

How was the initial setup?

The product's setup phase is fine, but the use of e-learning and classroom modules can be a bit difficult since they are not intuitive, and you may need a lot of training to be able to use them.

The time required for the deployment phase of the solution depends on the size of your organization and the configuration process. The solution's deployment phase may take around six months for international organizations.

What about the implementation team?

My company sought a consultant's help during the solution's deployment phase.

What's my experience with pricing, setup cost, and licensing?

My company does have to make yearly payments towards the licensing costs of the solution. My company considers the solution to be worth its price, but we don't consider it to be a cheap solution.

What other advice do I have?

I was not a part of the selection and implementation phases of the product. The solution providers from some other company carried out the configuration part.

I recommend the solution to those who plan to use it.

I rate the overall solution somewhere between seven and eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Madhu KrishnaMurthy - PeerSpot reviewer
Practice Director at a tech services company with 501-1,000 employees
Real User
Top 10
A cost-effective and scalable solution, but it should have a more user-friendly dashboard
Pros and Cons
  • "The most valuable features of the solution were the deployment and onboarding."
  • "The solution should have a more user-friendly dashboard because its current dashboard is not so great."

What is our primary use case?

We deployed SAP SuccessFactors Learning for LMS (learning management system). We have created our own content and made mandatory courses for a few lines of business.

What is most valuable?

The most valuable features of the solution were the deployment and onboarding. The solution's customization and reporting were very easy. The solution's interface is very user-friendly when creating or consuming course content.

What needs improvement?

The solution should have a more user-friendly dashboard because its current dashboard is not so great. It would be more helpful if it could be integrated with the standard integration available with SAC. That would help the managers, supervisors, and department heads.

For how long have I used the solution?

I have been using SAP SuccessFactors Learning for eight years.

What do I think about the stability of the solution?

The solution's stability is challenging because of the inherent problems that come with a cloud solution.

I rate the solution a six out of ten for stability.

What do I think about the scalability of the solution?

SAP SuccessFactors Learning is a scalable solution. Around 1,000 users use the solution in our organization.

I rate the solution a nine out of ten for scalability.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

What about the implementation team?

A small team of six people deployed the solution in eight weeks in our organization.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a one out of ten.

What other advice do I have?

The solution's integration was homogeneous because it works with other SAP products. There were no issues, and we used the local APIs to connect.

We used to generate weekly and monthly reports, and there were jobs or schedules created for reporting based on the date of onboarding and an employee's role. That used to help the immediate supervisor and the employee understand where they stood regarding the allocated courses or the learning path.

We faced challenges usually in the course content creation. That was our only challenge because we didn't have people who could create the content the way we wanted. Over a period of time, we could train a few of our internal employees to do that, and we were able to work on that challenge as well.

Now, subject matter experts would provide the content. A team would create the content and work with the subject matter expert to see how to deploy it. Then, a deployment plan is made, and the contents are rolled out.

SAP SuccessFactors Learning is a cloud-based solution.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
SAP SuccessFactors Learning
June 2025
Learn what your peers think about SAP SuccessFactors Learning. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.
Imran  Rafi - PeerSpot reviewer
SAP HXM & Integration consultant at Kaar Technologies
Real User
Reduces the number of clicks required to perform tasks and stable solution
Pros and Cons
  • "I find the user interface user-friendly compared to the initial application."

    What is our primary use case?

    This solution is used for employee management, including departments and employee life cycle processes. We manage all employee life cycle events within this application, such as promotions, transfers, job changes, organization changes, global contracts, assignments, and everything related to the employee life cycle, from hiring to termination.

    What is most valuable?

    I find the user interface user-friendly compared to the initial application. It has improved resource allocation and access functions. It also reduces the number of clicks required to perform tasks, making it more efficient than legacy solutions.

    What needs improvement?

    There is always room for improvement. In my opinion, the price could be cheaper.

    For how long have I used the solution?

    We have been using it for the past three years.

    What do I think about the stability of the solution?

    It is a stable solution. 

    What do I think about the scalability of the solution?

    It is a scalable solution. 

    Which solution did I use previously and why did I switch?

    It depends on the customers and their specific feature requirements. As consultants, we consider the customers' needs and provide recommendations.

    So, it depends on the customers and their desired system features.

    How was the initial setup?

    The initial setup was not complex, it was simple. The deployment time depends on the workforce, the number of employees, the number of entities across the country, and other factors.

    On average, it takes around one year to implement a complete solution. However, if there are many entities all around the world, it may take longer.

    What's my experience with pricing, setup cost, and licensing?

    The pricing changes and the license amount is quite costly. It is competitive compared to other solutions in the market. It may provide a technical advantage in terms of competition with enterprise solutions.

    Which other solutions did I evaluate?

    I have experience in SuccessFactors. I'm currently working in a company that is in the process of implementing a Tango solution for recruiting and onboarding.

    So, it seems that before we implemented SuccessFactors, they were using Tango. They have been using SuccessFactor for five years.

    What other advice do I have?

    On a scale from one to ten, I would rate SAP SuccessFactors around eight out of ten. I would recommend SuccessFactors for future use.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Mario Del Toro - PeerSpot reviewer
    CyberSecurity Executive IAM Engineer at Tata Consultancy
    Real User
    Top 20
    A stable solution that offers a lot of information
    Pros and Cons
    • "The product offers a lot of information which we can share with systems."
    • "The product needs to improve its escalation system."

    What is most valuable?

    The product offers a lot of information which we can share with systems. 

    What needs improvement?

    The product needs to improve its escalation system. 

    For how long have I used the solution?

    I have been working with the product for a year. 

    What do I think about the stability of the solution?

    I would rate the product's stability a nine out of ten. 

    What do I think about the scalability of the solution?

    My company has 10-12 users for the solution. 

    How are customer service and support?

    The tool's support is not easy to contact. 

    How was the initial setup?

    The product's setup is easy since SAP provides all the necessary information. 

    What other advice do I have?

    I would rate the product an eight out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1690584 - PeerSpot reviewer
    Consultant SAP SuccessFactors Learning at a manufacturing company with 10,001+ employees
    Real User
    Good for external and internal training and has an assignment profile feature, but it needs to be modernized because its data import and user management capabilities, plus user interface are outdated
    Pros and Cons
    • "The best feature of SAP SuccessFactors Learning for me is the assignment profile. It's a rather specific feature, but this is what comes to mind."
    • "What needs improvement in SAP SuccessFactors Learning is the user interface. The user management and the integration of the whole suite could also be improved. The solution also needs to be modernized because at the moment, it's a little bit outdated. It's old-fashioned, and though it has a data import feature, that's just plain outdated. SAP SuccessFactors Learning doesn't have any cutting-edge features."

    What is our primary use case?

    I'm using SAP SuccessFactors Learning for external and internal training. I'm also using it for learning administration for face-to-face training, the assignment of e-learnings, etc.

    What is most valuable?

    The best feature of SAP SuccessFactors Learning for me is the assignment profile. It's a rather specific feature, but this is what comes to mind.

    What needs improvement?

    What needs improvement in SAP SuccessFactors Learning is the user interface. The user management and the integration of the whole suite could also be improved. The solution also needs to be modernized because at the moment, it's a little bit outdated. It's old-fashioned, and though it has a data import feature, that's just plain outdated. SAP SuccessFactors Learning doesn't have any cutting-edge features.

    For how long have I used the solution?

    I started working with SAP SuccessFactors Learning last October.

    What do I think about the stability of the solution?

    SAP SuccessFactors Learning is mostly a stable solution.

    How are customer service and support?

    The support for SAP SuccessFactors Learning is very bad and very difficult to communicate with. You just get standard answers just so the support team could fulfill SLAs. You get asked standard questions that were already discussed in the ticket. The support team for SAP SuccessFactors Learning isn't that knowledgeable.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The setup for SAP SuccessFactors Learning is very complex. For example, if you're doing a historic data load, you need to import learning items such as classes and courses from the legacy system, and the way it is done, it's just stone-age.

    In terms of how long the deployment takes for SAP SuccessFactors Learning, my company currently has the suite in place, so now you just need to implement the learning part of it, which takes roughly six months.

    What about the implementation team?

    We used consultants for the implementation of SAP SuccessFactors Learning.

    What's my experience with pricing, setup cost, and licensing?

    The licensing cost for SAP SuccessFactors Learning is rather expensive, but it's not the only SAP tool my company uses in the suite, so it's very hard to compare prices.

    Which other solutions did I evaluate?

    I evaluated Cornerstone Learning.

    What other advice do I have?

    I'm using SAP SuccessFactors Learning currently. I'm working with the whole SAP Success Factors suite, but my focus is on Learning. I'm using the latest version of the solution. It's deployed on the cloud, not on-premises.

    Currently, thirty thousand people use SAP SuccessFactors Learning within the company, but once implementation has been completed, there'll be around forty-two thousand users of the solution.

    My advice to others looking into implementing SAP SuccessFactors Learning is to use a different system such as Cornerstone Learning.

    My rating for SAP SuccessFactors Learning is seven out of ten.

    I'm a customer of SAP SuccessFactors Learning, not a partner.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Manager - Retail Sales
    Real User
    Provides friendly interface, strong catalog, and embedded training that is easy to use and explore
    Pros and Cons
    • "The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong."
    • "I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it."

    What is our primary use case?

    We use this solution for our company website. I use it either through my mobile or through my laptop and access the learning modules that are already there in the organization.

    The entire organization is using this solution. It's about 500,000 users.

    What is most valuable?

    The interface is really friendly, and the training embedded in it is very easy to use, explore, and search. The catalog is pretty strong.

    What needs improvement?

    I am talking about SAP in general, so there are multiple screens that you have to go through, and it takes some time to get used to it.

    The screens are friendly but rather than having a single interface, there are multiple layers.

    For how long have I used the solution?

    I've been using it for one month now.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    The solution is scalable. The onboarding is simple for new employees. I think my company is planning to increase usage.

    How are customer service and support?

    Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.

    What other advice do I have?

    I would rate this solution 8 out of 10.

    It's there for a bigger organization. For smaller organizations, it does not make sense to invest in it. It's an enterprise-based solution for organizations that have more than 5,000 users.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    ChristopherOrilogbon - PeerSpot reviewer
    Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
    Real User
    Top 5Leaderboard
    The product is very stable and affordable, but it must make integrations more seamless
    Pros and Cons
    • "I like the product because it has logically synchronized modules."
    • "The product must make the integrations more seamless."

    What is our primary use case?

    The solution has provision to create libraries within it. It also allows us to group our content as a curriculum or as programs within the system. People take courses on the system, which allocates different certifications to the users. The users’ competencies are also awarded. We can take different assessments on the platform, and the system records the learning history.

    What is most valuable?

    I like the product because it has logically synchronized modules. It allows us to manage all our solutions. It makes a lot of sense.

    What needs improvement?

    The product must make the integrations more seamless. Integrations need to be more simplified than what it is at the moment.

    For how long have I used the solution?

    I have been using the solution since 2018. I am using the latest version of the solution.

    What do I think about the stability of the solution?

    The tool is very stable.

    What do I think about the scalability of the solution?

    The tool is scalable because it is hosted by SAP in the cloud. In our organization, more than 100 people are using the solution.

    How are customer service and support?

    We only needed technical support when we wanted to integrate the system with Microsoft Teams. We had some issues, so we connected with them.

    How was the initial setup?

    The initial setup is straightforward. However, we need to understand how the tool works. The product also provides integrations with other platforms like Coursera and Udemy. There are different integration points. Depending on the level of complexity we have with our clients, we can set it up within the system. The deployment takes three to six months. It is a cloud-based solution.

    What about the implementation team?

    A consultant helped us with the integration. To deploy the product, we need to prepare and gather our client's requirements. Then, we must configure and test the system.

    What was our ROI?

    When our employees are trained, and we can track that training, we can get the best return on our investment.

    What's my experience with pricing, setup cost, and licensing?

    The solution is really cheap. We pay an annual licensing fee for the product. Apart from the license cost, we may just have to pay for the implementation. There are no other costs associated with the tool.

    What other advice do I have?

    An organization must have a learning path in place before implementing the solution. Otherwise, it will delay the project. Overall, I rate the product a seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Adarsh Chacko - PeerSpot reviewer
    Technical Lead at HCL Technologies
    Real User
    Highly scalable, reliable, but poor interface
    Pros and Cons
    • "SAP SuccessFactors Learning is highly scalable."
    • "SAP SuccessFactors Learning's e-learning portal has a very poor interface when compared to Cornerstone or PeopleFluent. It's a very basic interface, but I know that it has a very good foundation."

    What is our primary use case?

    I have a bachelor's degree in information technology, and I have certain IT-related training, such as Azure Fundamentals or IT security courses from Microsoft.
    All that kinds of training are assigned to me in SAP SuccessFactors Learning. I use this solution for training.

    What needs improvement?

    SAP SuccessFactors Learning's e-learning portal has a very poor interface when compared to Cornerstone or PeopleFluent. It's a very basic interface, but I know that it has a very good foundation. 

    In a feature release, they should provide a mobile application.

    For how long have I used the solution?

    I have been using SAP SuccessFactors Learning for approximately two years.

    What do I think about the stability of the solution?

    SAP SuccessFactors Learning is highly stable and it is used by many companies. However, it can depend on how they are using the platform.

    What do I think about the scalability of the solution?

    SAP SuccessFactors Learning is highly scalable.

    How was the initial setup?

    The initial setup of SAP SuccessFactors Learning is difficult because the processes are more strenuous compared to Cornerstone or PeopleFluent.

    What's my experience with pricing, setup cost, and licensing?

    SAP SuccessFactors Learning is an on-premise solution, there is a one-time fee, which will be given by a company during the implementation. Additionally, there are support fees, which are annual.

    What other advice do I have?

    SAP is involved in many areas, but they are not strong in its e-learning modules. I would not recommend SAP SuccessFactors Learning because receiving an e-learning license, is very expensive. I would rather purchase another smaller LMS, which supports e-learning.

    I rate SAP SuccessFactors Learning a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free SAP SuccessFactors Learning Report and get advice and tips from experienced pros sharing their opinions.