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it_user323742 - PeerSpot reviewer
Test Automation Engineer at a tech vendor with 1,001-5,000 employees
MSP
It has helped significantly improve and speed up regression testing, although it could be improved with cross-platform testing (Linux, MacOS).

What is most valuable?

Ability to test all types of application (desktop, mobile, and web).

How has it helped my organization?

In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release.

What needs improvement?

Since v11 of TestComplete it has all the features I was dreaming about during these years. Probably the only one great thing could be cross-platform testing (Linux, MacOS).

For how long have I used the solution?

I've been using it since 2006.

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What was my experience with deployment of the solution?

No, I have never had any difficulties with TestComplete. All possible issues are also covered in TestComplete's help system and available online.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

It is impressive! What I like the most is the fact that support team helps solving problems not only for their registered customers, but everyone else as well.

Which solution did I use previously and why did I switch?

In last 12 years I also used SilkTest and Squish. They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them.

How was the initial setup?

Was it difficult to set up the application first time? No. Or was it difficult to start using it? No, it was easy thanks to its tutorials.

What about the implementation team?

I did everything by myself. There is nothing difficult in it, TestComplete is very user-friendly.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company doesn't, but I wrote a book on TestComplete and sometime run online courses for students in Russian.
PeerSpot user
reviewer1288116 - PeerSpot reviewer
Head of Digital & Cognitive Services at a tech company with 11-50 employees
Real User
A quality product overall but some cross-browser issues must be addressed
Pros and Cons
  • "The ease-of-use and quality of the overall product are above average."
  • "In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."

What is our primary use case?

We use TestComplete for automation and functional testing — for support in the CI/CD pipeline. We also use it for cognitive solution application testing.

What is most valuable?

The ease-of-use and quality of the overall product are above average.

What needs improvement?

In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical. Overall, The internal customer feedback is above average.

For how long have I used the solution?

I have used TestComplete for almost one year.

What do I think about the scalability of the solution?

TestComplete is both scalable and stable.

How was the initial setup?

Deploying TestComplete was very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little above average — it could be lower.

Which other solutions did I evaluate?

Currently, we are not looking at any competition or changing or anything else.

What other advice do I have?

Price-wise, feature-wise, its ability to integrate with other products, and of course, scalability-wise, it's great. I would absolutely recommend TestComplete to others. 

On a scale from one to ten, I would give TestComplete a rating of seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SmartBear TestComplete
March 2025
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it_user347607 - PeerSpot reviewer
Technical Leader at a tech services company with 10,001+ employees
Real User
I was part of a systems architecture team and we were looking into various kinds of automation tools. We found this solution to be the most complete tool.

Valuable Features

It allows me to invoking an application and then to browse the application. I've done some good research with TestComplete along with Google Earth.

Improvements to My Organization

I was part of a systems architecture team and we were looking into various kinds of automation tools. We found this solution to be the most complete tool.

Room for Improvement

More APIs could be added.

Use of Solution

I used it for six months.

Stability Issues

I didn't encounter any stability issues in my short tenure, although I remember invoking the application twice although there is was an instance already open.

Customer Service and Technical Support

Customer Service:

I haven't had to use customer service.

Technical Support:

I haven't had to use technical support.

Initial Setup

Initial setup was easy, but implementation was a little tricky initially. I could not find any sample projects that I could use as a guide.

Pricing, Setup Cost and Licensing

It's open source, so it's free.

Other Solutions Considered

We looked at other solutions, but this was the most complete.

Other Advice

It's a great tool that covers many features and is straightforward with logs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Assistant Manager - Quality Control at a tech services company with 1,001-5,000 employees
Consultant
I'm able to automate functional test cases which I previously did manually, but I've come across difficulties in recognizing dynamically-generated runtime objects.

Valuable Features:

  • Dynamic Find methods
    • FindChild
    • FindAllChildren
    • FindAll
  • Keys method
  • Project variables
  • Time delay methods

Improvements to My Organization:

It helped to automate all the possible functional test cases which I previously used to do by manual testing.

Room for Improvement:

I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user744705 - PeerSpot reviewer
SQA Team Lead at a tech vendor with 51-200 employees
Vendor
Advantages include Name Mapping and finding objects at run time, although it has memory leaks

What is most valuable?

Name Mapping and finding objects at run time. I have no issue because its IDE is simple to use.

How has it helped my organization?

  • License is less expensive than the other products available in the market.
  • I have automated the regression test suite of my company's product.

What needs improvement?

It has memory leaks. I have seven complete test projects, all of them loaded in one project suite. I don't know why memory increases when I just write the code and check-in/out files from the VSTS.

For how long have I used the solution?

For last five years.

What do I think about the stability of the solution?

Often crashes with large projects. File check-in takes too much time in TFS.

What do I think about the scalability of the solution?

No idea.

How are customer service and technical support?

Community is very helpful.

Which solution did I use previously and why did I switch?

I didn't switch from another solution.

How was the initial setup?

I would say straightforward, and really easy to work on TestComplete with its simple IDE.

What's my experience with pricing, setup cost, and licensing?

They are changing the licensing structure which is really bad. TestComplete 11 supports all TestComplete modules in one license. TestComplete 12 has separate licenses for each module, Web, Desktop, etc. I hate the new licensing structure.

Which other solutions did I evaluate?

I have no idea.

What other advice do I have?

It's a really good product with minimal issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Analista de TI Sênior/Teste de Software at a tech vendor with 1,001-5,000 employees
Vendor
Provides easy recording, understanding, and use without too much programming

What is most valuable?

It has easy recording, understanding, and use without too much programming.

What needs improvement?

Should improve parts for desktop products.

For how long have I used the solution?

I have used it for four years and still use it today.

What do I think about the scalability of the solution?

Yes, some.

How are customer service and technical support?

Good, I only needed it once.

Which solution did I use previously and why did I switch?

Yes, I had already used it. I changed because I did not have any solutions as close to the real thing as this. Free tools mostly do not resolve the problem.

How was the initial setup?

The first was difficult only in learning how to do it. Going forward, it has been easy and intuitive. We scale projects the best way for the company as we find that the simpler way to do it.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this. There are few representatives for this solution with little interest in selling it here.

Which other solutions did I evaluate?

Yes, JMeter.

What other advice do I have?

It is a great product. Just get advice before installation and everything will be much easier for you. I strongly recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user796722 - PeerSpot reviewer
it_user796722Senior Staff Engineer at a consultancy with 501-1,000 employees
Real User

May I know what scalability issues you've faced.

it_user323700 - PeerSpot reviewer
Assistant Lecturer at a university with 1,001-5,000 employees
Vendor
We're able to create test inputs with tens of thousands of fields, but it crashes or hangs at times.

Valuable Features

  • Front-end click and record
  • Ability to read in from and output to text files

Improvements to My Organization

  • Creating test input with tens of thousands of combinations of fields
  • Evolution of regression suite to sanity check new builds

Room for Improvement

  • Product ungracefully crashes or hangs sometimes
  • Sometimes gets caught out by messages appearing which confuses what is in focus

Use of Solution

I used it for five years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's good.

Technical Support:

It's good.

Initial Setup

It's a simple installation, plus a license key.

Implementation Team

  • Some dev input required to develop app for playback
  • Products own script playback facility is unreliable and we needed something that could kill and relaunch TestComplete

Pricing, Setup Cost and Licensing

This was all handled by management.

Other Solutions Considered

An evaluation of Microsoft competition found it to not be suitable for front-end testing (it was more suitable to integration testing).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user303108 - PeerSpot reviewer
Application Support Specialist at a logistics company with 1,001-5,000 employees
Vendor
It provides for automated testing, helps to install plugins and extensions, and we use it as a data-driven testing and debugging tool, but I've only used the free-trial period so far.

What is most valuable?

Possibility of the automated testing, installing plugins and extensions, data-driven testing & de-bugger.

How has it helped my organization?

I’ve used it only as a free 30-days trial and I'm not sure of how our company is using it.

What needs improvement?

I’m not a specialized tester and I’ve used it just for some private tests and have found in it what I was looking for.

For how long have I used the solution?

I've used it for 3 years.

What was my experience with deployment of the solution?

I've not had issues with deploying it.

What do I think about the stability of the solution?

I've had no issues with stability.

What do I think about the scalability of the solution?

I've had no issues with scalability.

How are customer service and technical support?

Customer Service:

I didn't need customer service, so I have no experience with it.

Technical Support:

I didn't need technical support, so I have no experience with it.

Which solution did I use previously and why did I switch?

We did not use a different solution.

How was the initial setup?

It was neither straightforward nor complex.

What about the implementation team?

I'm not sure whether we did it in-house or through an outside team.

What was our ROI?

I'm not sure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.