I am using the solution mostly internally for security, a firewall and internet. We have a lot of users with many user policies. Additionally, we use it for a DOS-specific file exchange.
Sr. Network Administrator at ACMC
Integratable, easy setup, good for medium business, but has firewall limitation
Pros and Cons
- "The solution is easy to integrate."
- "I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them."
What is our primary use case?
What is most valuable?
The solution is easy to integrate.
What needs improvement?
I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.
For how long have I used the solution?
I have been using the solution for 10 years.
Buyer's Guide
Sophos Cyberoam UTM
September 2025

Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
What do I think about the stability of the solution?
I was running the solution for seven years and I did not have issues. I would rate the stability a four out of five.
What do I think about the scalability of the solution?
For a medium-sized organization, the scalability was good.
How are customer service and support?
The support was good. Whenever I needed to contact to support to create tickets, they contact me within a reasonable time and they resolved the issues.
How was the initial setup?
The setup was easy.
What's my experience with pricing, setup cost, and licensing?
On a yearly basis, it cost me approximately $1,500. While having 400 users and comparing the price to other solutions, what I was paying yearly was good.
What other advice do I have?
Cyberoam is going to end this year. They already have announced last year if you are an enterprise and have the support it will end.
What I have learned from using this solution is when choosing another product in the future I will do more technical feature comparisons. Having done the comparisons I most likely would not have been having some of the issues I was having because I would have gone with another solution.
I rate Sophos Cyberoam UTM a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Associate Director - Management Support Services at CIHP
Good interface and seamless technical support, and the control options for live users are valuable
Pros and Cons
- "The most valuable features are the firewall section, the VPN, and how you control live users."
- "I would like to see real-time alerts on traffic insights."
What is our primary use case?
We use this solution to serve as a captive portal for staff to authenticate before they gain access to the network.
What is most valuable?
The most valuable features are the firewall section, the VPN, and how you control live users.
The interface is good.
What needs improvement?
So far, I have not encountered any problems.
I am not happy with my last pricing experience. The pricing could be better.
I would like to see real-time alerts on traffic insights.
For how long have I used the solution?
I have been using Sophos Cyberoam UTM for three years.
What do I think about the stability of the solution?
It's a stable product. We have not experienced any crashes or bugs.
What do I think about the scalability of the solution?
I haven't tried to scale it yet.
How are customer service and technical support?
I have contacted technical support once and the experience was seamless. They walked me through the right rules to create. Everything went well.
How was the initial setup?
The initial setup was a bit complex. Over time, I grew and I could navigate around everywhere. It's pretty easy to find what you are looking for.
The implementation only takes a couple of hours to complete.
What about the implementation team?
We used an agent to help us with the implementation.
We do all of the maintenance in-house.
For any solution that has to pass through Sophos, we do the firewall configuration ourselves.
What's my experience with pricing, setup cost, and licensing?
I am not happy with the pricing, it could be better.
Which other solutions did I evaluate?
We did not evaluate other solutions because we knew that we wanted to use this one.
What other advice do I have?
This is a product that I could recommend to others if they had a direct contact with Sophos.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Sophos Cyberoam UTM
September 2025

Learn what your peers think about Sophos Cyberoam UTM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Senior IT Officer at a non-profit with 201-500 employees
Easy to use, provides VPN capabilities, and improves our network security
Pros and Cons
- "The user interface is well laid out and understandable."
- "Sometimes, users are timed out intermittently."
What is our primary use case?
We primarily use Cyberoam for securing our network. We also use it for VPN.
What is most valuable?
It is not possible for anyone to enter our network until after they are able to log in, which is the most fascinating aspect for me.
The user interface is well laid out and understandable.
What needs improvement?
Sometimes, users are timed out intermittently.
We have had trouble logging into the firmware.
For how long have I used the solution?
We have been using Sophos Cyberoam UTM for almost 10 years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Cyberoam UTM is a scalable solution. Everyone on our network uses it, so it protects the whole organization. There are perhaps 300 or 400 people.
How are customer service and technical support?
The customer support is wonderful. We only had to contact Sophos once. They helped us and it was awesome.
How was the initial setup?
The first time you configure the device, you may find it complex. However, in time, you will see that it is simple. It's well laid out and fine to use. The deployment will take approximately a week.
What about the implementation team?
We implemented in-house and when we experienced problems, we contacted the reseller to assist.
What's my experience with pricing, setup cost, and licensing?
We paid for a two-year FullGuard license that includes support.
Which other solutions did I evaluate?
Cyberoam will be reaching end-of-life in two years, so we will be moving to something else. We think that if we upgrade to Sophos XG, some of the problems that we are having could go away.
What other advice do I have?
Our experience with this product so far has been wonderful. Everything about it is fine and I would recommend it to everyone. That said, there is always improvement that one can make at all times.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Network Administrator at abl
Good application filtering, anti-spam, and IPS features
Pros and Cons
- "The interface is user-friendly."
- "We have had some issues with technical support, which is an area that needs improvement."
What is our primary use case?
We are using Cyberoam UTM as our centralized gateway and it is useful for web filtering, application filtering, anti-spam, and IPS.
What is most valuable?
The most valuable features are the IPS and anti-spam functionality. The application filter is also very good.
The interface is user-friendly.
What needs improvement?
Web filtering capability that allows the blocking of web sites needs to be implemented.
We have had some issues with technical support, which is an area that needs improvement.
Support for cloud security sandboxing would be a helpful addition to this product.
For how long have I used the solution?
I have worked with Sophos Cyberoam UTM for about 10 years.
What do I think about the stability of the solution?
Cyberoam is mostly stable but sometimes there are bugs. During such periods, we have resolved the issues by either rolling back firmware or updating.
Overall, it is a good experience in terms of stability and performance.
What do I think about the scalability of the solution?
We have not had the requirement to scale because it has been more than enough for us. We have about 300 users and have not had any issues in terms of performance.
How are customer service and technical support?
The speed of response from technical support is very good. However, the solution that they gave us was not working afterward. We implemented the solution and did not get the desired result.
Which solution did I use previously and why did I switch?
We did not use another similar product prior to Cyberoam.
How was the initial setup?
It is very easy to implement and configure.
What about the implementation team?
Our in-house team was responsible for the deployment.
What's my experience with pricing, setup cost, and licensing?
There are no costs in addition to the standard licensing fees.
Which other solutions did I evaluate?
This product is going to be at the end of life this year, so we are going to be looking at other devices and other vendors. The best product that we have tested so far is from Fortinet. My second choice would be Sophos UTM.
What other advice do I have?
My advice is that if Cyberoam continues in the future then it is a product I recommend. However, my understanding is that the product will no longer be available next year.
For people who want to migrate from Cyberoam, the best option that we have seen so far is from Fortinet.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Operation Head at a financial services firm with 51-200 employees
An advanced security software that offers agent protection
Pros and Cons
- "I believe it's the advanced security software that offers SMPP protection for the agent."
- "The reports need to be more detailed and granular."
What is our primary use case?
We work in the finance domain and use the solution for security firewalls.
What is most valuable?
I believe it's the advanced security software that offers SMPP protection for the agent.
What needs improvement?
The reports need to be more detailed and granular.
For how long have I used the solution?
I have been using the product for four years.
What do I think about the stability of the solution?
Sophos Cyberoam UTM is stable.
What do I think about the scalability of the solution?
The product is scalable. It covers 400 endpoints in my company, deployed in multiple locations.
How are customer service and support?
We contact our local partners for support.
What was our ROI?
We have seen ROI with the product's use.
What other advice do I have?
I rate the product an eight out of ten. I think it's very beneficial, especially for our investment in our engineering team, like working on finance. It is beneficial for data privacy and security for our clients.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Expert at a construction company with 51-200 employees
Flexible, stable, and scalable solution
Pros and Cons
- "Cyberoam UTM's most valuable feature is that it can be configured any way you like."
- "The configuration requires an expert to be set up, so it could be made simpler."
What is our primary use case?
We use Cyberoam UTM as a firewall.
What is most valuable?
Cyberoam UTM's most valuable feature is that it can be configured any way you like.
What needs improvement?
The configuration requires an expert to be set up, so it could be made simpler.
For how long have I used the solution?
I've been using Cyberoam UTM for over a year.
What do I think about the stability of the solution?
Cyberoam UTM is very stable.
What do I think about the scalability of the solution?
We chose Sophos because it's presented as being scalable in any way if you have the license.
How are customer service and support?
Sophos' technical support is good.
How was the initial setup?
The initial setup is complex and requires the presence of an expert.
What about the implementation team?
We used the supplier's team, who did not live up to our expectations - we even had to assist them in reading the manual.
What's my experience with pricing, setup cost, and licensing?
Separate license keys are required for different solutions that we implement in the server room, which are an additional cost.
What other advice do I have?
Cyberoam UTM is a very good product, but those installing it should make sure they have the right technical person there when implementing it. I would give this solution a score of eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A scalable, user-friendly solution with excellent performance and technical support
Pros and Cons
- "Technical support is excellent."
- "While the security features are excellent, they could be improved."
What is our primary use case?
We use the solution solely to configure the web app filter.
What is most valuable?
Security comes with multiple default IPs, which allows things to be done immediately, within only two to three minutes.
The solution has very good performance.
The solution is user-friendly.
What needs improvement?
While the security features are excellent, they could be improved.
For how long have I used the solution?
We have been using Sophos Cyberoam UTM for around four to five years.
What do I think about the scalability of the solution?
The solution is already scalable.
How are customer service and technical support?
Technical support is excellent.
How was the initial setup?
It took around 30 minutes to complete the entire configuration.
What about the implementation team?
The same team is used for the deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is cheap in comparison with Sophos.
It comes with a yearly licensing fee.
What other advice do I have?
We have around 20 clients using the solution, but have migrated 10 of them to Sophos.
We recommend the solution to others.
I rate Sophos Cyberoam UTM as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Easy to configure, scalable, and good technical support.
Pros and Cons
- "The most valuable feature is the solution is easy to configure for users."
- "The implementation policy needs improvment."
What is our primary use case?
We are using this solution for protecting our organization from threats. We use the SSL VPN, anti-spyware, anti-spam, web and application filters, and the generated logs of people who try and scan our network.
What is most valuable?
The most valuable feature in cyberoam firewall is multi-port Bridge Support, Static MAC Configuration in Bridge Mode & Netflow support for Bandwidth Monitoring & Firewall Traffic Analysis. this are the feature's which is most valuable i found in sophos cyberoam 10.6.2 firewall
What needs improvement?
The implementation policy needs improvment.
For how long have I used the solution?
I have been using this solution within the last 12 months.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The scalability is good. We have approximately 200 employees using the solution in my organization and we have plans to increase usage.
How are customer service and technical support?
The technical support is good.
How was the initial setup?
The setup is complex initially but after initializing it is easy to configure, such as the ports and LAN IPs.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution and we are on a three-year contract. I am satisfied with the price.
Which other solutions did I evaluate?
I have evaluated FortiGate and this solution is more protective.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos Cyberoam UTM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: September 2025
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