Sophos Cyberoam UTM Reviews

We primarily use the product as a firewall solution. 

The firewall capabilities have been good so far. 

The security capabilities are okay.

It is easy to maintain. 

We found the initial setup to be very easy.

The product is stable.

It can scale easily. 

The product strategy of the manufacturer is strange. I don't understand what they are doing in that regard. Therefore, I'm seeking a different solution. I want something that has a clear roadmap.

Technical support could be better. 

I've been using the solution for ten years. 

The solutiois stable. It is reliable;e. There are no bugs or glitches. It doesn't crash or freeze.

It is quite scalable. You can expand it if you need to. 

We have around five users on the solution right now. It's a firewall that protects the network, so anyone in contact with the network would be in contact with the firewall. 

Technical support could be better. We aren't fully satisfied with the level of service.

We did not previously use a different solution. We've always used Sophos. 

The initial setup is very simple and straightforward. The maintenance, once it is installed, is also simple. You only need one person to maintain the solution.

I've used it for more than ten years and therefore cannot recall the exact deployment time. Likely, you need a half-day or so to deploy it.

Installation was handled by our own team. 

I cannot speak to the exact cost of the product.

I'm currently evaluating other potential solutions.

We're a partner. 

I'm using the latest version of the solution. 

I am not sure if I would recommend the solution to others right now. It's a good idea to look at a variety of options. I'm also looking into alternatives. 

I'd rate the solution seven out of ten. The support isn't great, and my understanding is it is coming up on end-of-life. 

We are connected through Cyberoam so you have to pass through Cyberoam to connect to our network. 

The solution is on-prem. It's basically on the network.

We are using it as a security shield. It does not allow access before that in case we have restricted a few things from users, so it helps me in that.

I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. 

Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.

I have been using this product for almost two and a half years.

The solution is stable. In two and a half years, we haven't faced any problems.

For maintenance, we have the support company person who visits around twice a month.

We have not explored the scalability very much, so I will give it a 7 out of 10 as far as connectivity or support. As an IT manager, I don't get the complete report of what users are doing, so it would be great to have that also. That would be much better from an organization point of view in case my users are doing something wrong.

Usually, I have 25 licenses, so we have increased that number by 10 this year and now we have 35 licenses.

Initial setup was straightforward. Implementation was not very difficult because we were renovating our office structure.

At the initial stage, we decided that once we were putting the new structure in, we would go through Cyberoam, so we connected through a dealer. They came and did the complete setup. It was quite smooth. It took around two to three days to do the complete setup and it was up and running. There was not much of a hassle there because they managed it.

None of my employees were in that area where the setup was done. The team was all alone to complete the setup. Once the setup was done, we just connected to the network and everything was up and running. It was faster. It took around four to seven days to do the complete setup and set up the users.

We just use the standard package.

I was using a different product, and we were facing a lot of problems. The users were not able to open some sites. They were having issues. The sites were getting blocked and all, but with the Cyberoam, there is security without much hassle.

We had a dry run and our vendors suggested that we buy Cyberoam. They gave us a test demo, we were satisfied with the product, and we purchased it afterwards.

I would rate this solution 8 out of 10. 

My advice is that it's a good product if you're looking for security without much hassle. For other products, the maintenance is too high and you need a resource to manage that. With Cyberoam, you hardly need to manage it once the setup is done correctly.

We used it for the POC so we tried it. We used it continuously for testing purposes for four to five months.

I find Sophos very good. What I like about it is that users can make hotspots in Mac and Windows systems through this solution.

I also like the feature of being able to block off Mac IDs that host users. For example, you have a Mac or Windows laptop and you created a hotspot. Other devices like mobiles and tablets e.g. iPads connected to that hotspot. We can block those devices that are connected to the hotspot we created, only through Sophos.

It's a good feature we didn't find in other UTMs.

The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently.

Being able to block applications and services could also be a product improvement.

We used this solution for four to five months.

The stability of this product is very good.

I find the scalability of this product very good.

Our experience with technical support is not good. I didn't understand if there was an issue with the physical device, or if it was a technical issue, or if it was their technical support. If our issues were properly managed, for sure we will purchase again, but we did not purchase because technical support is not good. They're not supportive as well.

The initial setup of this solution was straightforward.

We deployed it both in-house and through the vendor team.

In my team, I am capable of implementing Sophos. I tried implementing it with the vendor team who didn't have much of an idea and also saw that we weren't getting enough support from the Sophos technical team.

Suppose we have two side-to-side VPNs and we're using cloud servers. For example, my requirement is one public IP. If I go in any server part in the cloud, then I want one IP for sending data, while the other IP would be used for receiving data.

Sophos technical support couldn't help. Suppose we are already configured things on our Cisco router. They had no idea how to move the Cisco device configuration in Sophos. That was a big concern.

We deployed it physically via hardware, particularly the router, and not via cloud.

I evaluated Cisco Meraki.

We got was the PUC part only. We are not using it right now. We are currently using ASA.

The product often had hang issues which was why we stopped using it. We will purchase again if there were no hardware issues.

The pricing for this product is good. Though its quality may not be that good, its pricing is very low, enticing small businesses to purchase it over its competitors.

I'm giving it a rating of eight out of ten because the product is really good, but you need to prepare the team, including the team handling the vendors because there are too many devices in the market. Everyone in the team needs to know how to move these things in Sophos devices, or in Sophos cloud-based technologies and application software.

We are using Sophos Cyberoam UTM for network protection.

There are plenty of features available, such as Full Guard and WAN. 

The solution is at its end of life and some of the appliances are finishing.

I have been using this solution for approximately 15 years.

The solution is stable, we have not had any bugs or issues.

The solution is good for medium-sized businesses.

I have used many other network protection solutions, such as Fortinet.

I rate Sophos Cyberoam UTM an eight out of ten.

I'm using Cyberoam in close to nine locations.

We are using, for example, IP sets from Kenya to Somalia, a place where we could not get MPLS connectivity. 

We have a secondary server in the Somalia office. I also use it from the Nairobi office to the Dubai office as the MPLS is very expensive and I need to do a backup daily. That is for the IP sec. 

For the VPN, we use it to access our ERP systems remotely from everywhere. Close to a hundred users use it and it has been stable.

The VPN is excellent on the solution. 

The reporting aspect of the solution is very good.

The initial setup is straightforward. A company should have any troubles setting it up in their organization.

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail.

The policy is a bit too vague. The solution needs to be much clearer when they go about making policies.

I'd like to see better documentation in the future.

I've been using the solution for the last five years.

Overall, the stability has been excellent. I've only had an issue with one device which had a power surge that destroyed it and I replaced it. So far, so good. I've never had it with latency issues with the memory going down. It has been good. It has served me well.

We have many offices. There may be 300 to 400. So far, it hasn't been an issue.

The technical support is good. Our license is the eight to five, not 24/7. Once you raise a ticket through the chat, you open it with another ticket with the account. Anytime when you open a ticket, they're very efficient. I've never had an issue with them. We're quite satisfied with their level of service. 

The initial setup is not complex. It's straightforward. I haven't had an issue with the process at all. It's been easy.

Basically, for most of the machines, we take a backup of it. Once I get a new machine, I install the backup with all my policies and everything set, and I only change the IP. 

We are thinking of getting another firewall. I'm currently comparing Cisco Meraki, Fortinet, and Sophos. We're trying to see the cost and comparing them on a few points.

Any past evaluation was a long time ago. Before I joined the organization, the organization evaluated Cisco. Nowadays, Cisco, Meraki, and other options came out, and they might not have as many features. 

We are a customer and end-user.

We are using various versions, including 100iNG, 50iNG, and 25iNG.

I'd rate the solution at an eight out of ten. There's always room for improvement, although mostly we have been happy with it.

I am using the solution mostly internally for security, a firewall and internet. We have a lot of users with many user policies. Additionally, we use it for a DOS-specific file exchange.

The solution is easy to integrate.

I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.

I have been using the solution for 10 years.

I was running the solution for seven years and I did not have issues. I would rate the stability a four out of five.

For a medium-sized organization, the scalability was good.

The support was good. Whenever I needed to contact to support to create tickets, they contact me within a reasonable time and they resolved the issues.

The setup was easy.

On a yearly basis, it cost me approximately $1,500. While having 400 users and comparing the price to other solutions, what I was paying yearly was good.

Cyberoam is going to end this year. They already have announced last year if you are an enterprise and have the support it will end.

What I have learned from using this solution is when choosing another product in the future I will do more technical feature comparisons. Having done the comparisons I most likely would not have been having some of the issues I was having because I would have gone with another solution.

I rate Sophos Cyberoam UTM a seven out of ten.

We are using Cyberoam UTM as our centralized gateway and it is useful for web filtering, application filtering, anti-spam, and IPS.

The most valuable features are the IPS and anti-spam functionality. The application filter is also very good.

The interface is user-friendly.

Web filtering capability that allows the blocking of web sites needs to be implemented.

We have had some issues with technical support, which is an area that needs improvement.

Support for cloud security sandboxing would be a helpful addition to this product.

I have worked with Sophos Cyberoam UTM for about 10 years.

Cyberoam is mostly stable but sometimes there are bugs. During such periods, we have resolved the issues by either rolling back firmware or updating.

Overall, it is a good experience in terms of stability and performance.

We have not had the requirement to scale because it has been more than enough for us. We have about 300 users and have not had any issues in terms of performance.

The speed of response from technical support is very good. However, the solution that they gave us was not working afterward. We implemented the solution and did not get the desired result.

We did not use another similar product prior to Cyberoam.

It is very easy to implement and configure.

Our in-house team was responsible for the deployment.

There are no costs in addition to the standard licensing fees.

This product is going to be at the end of life this year, so we are going to be looking at other devices and other vendors. The best product that we have tested so far is from Fortinet. My second choice would be Sophos UTM.

My advice is that if Cyberoam continues in the future then it is a product I recommend. However, my understanding is that the product will no longer be available next year.

For people who want to migrate from Cyberoam, the best option that we have seen so far is from Fortinet.

I would rate this solution an eight out of ten.

We use the solution for web filtering, proxy, and devices in the shipping industry.

The solution works perfectly without any users. The rules and policies are very good in the web category. You can allow or disable any sites. The diagnostic tool is very good.

There are some issues with logs and report limitations.

I have been using Sophos Cyberoam UTM for six years.

The product is stable.

I rate the solution’s stability an eight out of ten.

The solution’s scalability is good. 300 users are using this solution.

I rate the solution’s scalability an eight out of ten.

The initial setup is easy. Its configuration and management are much easier than other firewalls.

I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

The solution has a reasonable price.

I recommend the solution. The solution is easy to use and covers all the things in a single box.

Overall, I rate the solution an eight out of ten.