Sophos Cyberoam UTM Reviews

We are resellers, so when organizations need UTM devices and network security at the gateway level to secure their networks, we recommend and resell this product. 

Our customers find it economical and offers good security. These two features are key. Ease of installation and implementation are also key factors.

Improvements are mostly needed on the technical side to enhance security and ease of management. 

Additionally, the reporting part could be more user-friendly for troubleshooting and identifying network issues. It should be more easy for a normal user to identify the problem in their network. So, the reporting part has room for improvement.

I've been working with Cyberoam UTM for the past two to three years.

The product is very stable.

I haven't faced scalability issues, so it's a scalable solution. Our customers are mostly small and medium-sized businesses.

There have been some technical issues, but they are mostly related to the technical aspects. Sometimes, our customers need support, and our technical team provides assistance. We also occasionally seek support from Sophos's team online.

While there's always room for improvement, the support is currently good.

The initial installation takes about 15 to 20 minutes. However, implementing policies may take longer, depending on the number and type of users. But the basic installation is quick, around 15 to 20 minutes.

For the initial installation, one person is sufficient. However, our team comprises three to four people who handle support and installations.

It's easy to maintain. One person can handle the maintenance, but our team provides support and maintenance services.

It's an economical solution, so pricing is not an issue.

I have worked with solutions like UTM firewalls for network solutions and wireless solutions for campus Wi-Fi. So, solutions related to Wi-Fi and networking.

I would definitely recommend it.

I would rate the solution a nine out of ten. Overall, it's an excellent product. I only see room for improvement in the reporting part.

Sophos Cyberoam UTM is used for perimeter security, web filtering, intrusion prevention and as a VPN.

All the features of the solution are good. So, the firewall is one of the main functions for which the solution is used.

I want the solution's reporting functionality to be better. Also, I want the solution's policy configuration and review to be made easier for the users.

I have been using Sophos Cyberoam UTM for ten years. Also, I am using the latest version of the solution.

Stability-wise, it is a good product. I rate the solution's stability an eight out of ten.

It is not a scalable product. This is because if you want to increase the capacity of the solution, then you have to change the device. Presently, there are 200 users working with the solution in our company. Also, we do have plans in our company to increase the number of users using the solution. Though the solution is in production, it gets used in our company. So, utilization of the solution is around 25%.

In our company, we have used the technical support provided for the solution. Though the technical support provided is good, it can be more prompt and better. I want customer support to be more knowledgeable and faster.

Previously, I used products from Fortinet and Cisco. I switched to Sophos since it was able to provide value for money while also being easy to deploy and configure.

The solution's initial setup was straightforward. The configuration part of the solution will take one day, while the basic initial setup can be done in one hour.

The deployment process involved connecting the solution to the internet before starting its configuration process.

The implementation process involved a third-party consultant and me.

ROI of the product is good and better compared to other solutions.

The license subscription cost is almost fifty per cent of the cost of the device needed to operate the solution. On a scale of one to ten, where ten is the most expensive, and one is the least expensive, I rate the solution a five.

I recommend the solution to those planning to use the product. I will tell others planning to use the solution that it is an easy-to-use product. Also, it provides good value for the money paid. However, if you want a highly technical product, then this would not be the right choice. Overall, I rate the solution an eight out of ten.

The solution's web filtering is an important feature for us in our company. We  use it for VPN connections and routing.

I would like to see improvements in the development of reports. The process needs to be made simple. So, reporting needs improvement.

I have been working with Sophos Cyberoam UTM for about ten years. Also, my customers are using this product. My company is a reseller of the solution.

Sophos Cyberoam UTM is a stable solution.

Sophos Cyberoam UTM is a scalable solution. So, scalability and stability of a solution are two important factors for us in our company.

The solution's local technical support service is good. So, we don't need any other support.

I have experience with Sophos SG.

The initial setup for Sophos Cyberoam UTM was simple for me.

The solution's pricing is good since it is neither too high nor too low. The price is good for our company and customers. So, we have no problems with its pricing.

Considering the solution's interface, I can say that the product is easy to use. Also, the solution is compatible with other products. Moreover, it is easy to integrate it with other solutions. Overall, I rate this product a nine out of ten.

We primarily use the product as a firewall solution. 

The firewall capabilities have been good so far. 

The security capabilities are okay.

It is easy to maintain. 

We found the initial setup to be very easy.

The product is stable.

It can scale easily. 

The product strategy of the manufacturer is strange. I don't understand what they are doing in that regard. Therefore, I'm seeking a different solution. I want something that has a clear roadmap.

Technical support could be better. 

I've been using the solution for ten years. 

The solutiois stable. It is reliable;e. There are no bugs or glitches. It doesn't crash or freeze.

It is quite scalable. You can expand it if you need to. 

We have around five users on the solution right now. It's a firewall that protects the network, so anyone in contact with the network would be in contact with the firewall. 

Technical support could be better. We aren't fully satisfied with the level of service.

We did not previously use a different solution. We've always used Sophos. 

The initial setup is very simple and straightforward. The maintenance, once it is installed, is also simple. You only need one person to maintain the solution.

I've used it for more than ten years and therefore cannot recall the exact deployment time. Likely, you need a half-day or so to deploy it.

Installation was handled by our own team. 

I cannot speak to the exact cost of the product.

I'm currently evaluating other potential solutions.

We're a partner. 

I'm using the latest version of the solution. 

I am not sure if I would recommend the solution to others right now. It's a good idea to look at a variety of options. I'm also looking into alternatives. 

I'd rate the solution seven out of ten. The support isn't great, and my understanding is it is coming up on end-of-life. 

We are connected through Cyberoam so you have to pass through Cyberoam to connect to our network. 

The solution is on-prem. It's basically on the network.

We are using it as a security shield. It does not allow access before that in case we have restricted a few things from users, so it helps me in that.

I don't know whether this will be included in an upgrade, but I would like to get the user utility, like seeing where the users are using more of the data. 

Sometimes there are heavy downloads, which I'm not able to track. If I can get that information, that would be more useful from the IT point of view.

I have been using this product for almost two and a half years.

The solution is stable. In two and a half years, we haven't faced any problems.

For maintenance, we have the support company person who visits around twice a month.

We have not explored the scalability very much, so I will give it a 7 out of 10 as far as connectivity or support. As an IT manager, I don't get the complete report of what users are doing, so it would be great to have that also. That would be much better from an organization point of view in case my users are doing something wrong.

Usually, I have 25 licenses, so we have increased that number by 10 this year and now we have 35 licenses.

Initial setup was straightforward. Implementation was not very difficult because we were renovating our office structure.

At the initial stage, we decided that once we were putting the new structure in, we would go through Cyberoam, so we connected through a dealer. They came and did the complete setup. It was quite smooth. It took around two to three days to do the complete setup and it was up and running. There was not much of a hassle there because they managed it.

None of my employees were in that area where the setup was done. The team was all alone to complete the setup. Once the setup was done, we just connected to the network and everything was up and running. It was faster. It took around four to seven days to do the complete setup and set up the users.

We just use the standard package.

I was using a different product, and we were facing a lot of problems. The users were not able to open some sites. They were having issues. The sites were getting blocked and all, but with the Cyberoam, there is security without much hassle.

We had a dry run and our vendors suggested that we buy Cyberoam. They gave us a test demo, we were satisfied with the product, and we purchased it afterwards.

I would rate this solution 8 out of 10. 

My advice is that it's a good product if you're looking for security without much hassle. For other products, the maintenance is too high and you need a resource to manage that. With Cyberoam, you hardly need to manage it once the setup is done correctly.

We used it for the POC so we tried it. We used it continuously for testing purposes for four to five months.

I find Sophos very good. What I like about it is that users can make hotspots in Mac and Windows systems through this solution.

I also like the feature of being able to block off Mac IDs that host users. For example, you have a Mac or Windows laptop and you created a hotspot. Other devices like mobiles and tablets e.g. iPads connected to that hotspot. We can block those devices that are connected to the hotspot we created, only through Sophos.

It's a good feature we didn't find in other UTMs.

The product had a hang issue. We needed to reboot, recreate the image, and reconfigure the previous image because the product hanged frequently.

Being able to block applications and services could also be a product improvement.

We used this solution for four to five months.

The stability of this product is very good.

I find the scalability of this product very good.

Our experience with technical support is not good. I didn't understand if there was an issue with the physical device, or if it was a technical issue, or if it was their technical support. If our issues were properly managed, for sure we will purchase again, but we did not purchase because technical support is not good. They're not supportive as well.

The initial setup of this solution was straightforward.

We deployed it both in-house and through the vendor team.

In my team, I am capable of implementing Sophos. I tried implementing it with the vendor team who didn't have much of an idea and also saw that we weren't getting enough support from the Sophos technical team.

Suppose we have two side-to-side VPNs and we're using cloud servers. For example, my requirement is one public IP. If I go in any server part in the cloud, then I want one IP for sending data, while the other IP would be used for receiving data.

Sophos technical support couldn't help. Suppose we are already configured things on our Cisco router. They had no idea how to move the Cisco device configuration in Sophos. That was a big concern.

We deployed it physically via hardware, particularly the router, and not via cloud.

I evaluated Cisco Meraki.

We got was the PUC part only. We are not using it right now. We are currently using ASA.

The product often had hang issues which was why we stopped using it. We will purchase again if there were no hardware issues.

The pricing for this product is good. Though its quality may not be that good, its pricing is very low, enticing small businesses to purchase it over its competitors.

I'm giving it a rating of eight out of ten because the product is really good, but you need to prepare the team, including the team handling the vendors because there are too many devices in the market. Everyone in the team needs to know how to move these things in Sophos devices, or in Sophos cloud-based technologies and application software.

We are using Sophos Cyberoam UTM for network protection.

There are plenty of features available, such as Full Guard and WAN. 

The solution is at its end of life and some of the appliances are finishing.

I have been using this solution for approximately 15 years.

The solution is stable, we have not had any bugs or issues.

The solution is good for medium-sized businesses.

I have used many other network protection solutions, such as Fortinet.

I rate Sophos Cyberoam UTM an eight out of ten.

I'm using Cyberoam in close to nine locations.

We are using, for example, IP sets from Kenya to Somalia, a place where we could not get MPLS connectivity. 

We have a secondary server in the Somalia office. I also use it from the Nairobi office to the Dubai office as the MPLS is very expensive and I need to do a backup daily. That is for the IP sec. 

For the VPN, we use it to access our ERP systems remotely from everywhere. Close to a hundred users use it and it has been stable.

The VPN is excellent on the solution. 

The reporting aspect of the solution is very good.

The initial setup is straightforward. A company should have any troubles setting it up in their organization.

The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail.

The policy is a bit too vague. The solution needs to be much clearer when they go about making policies.

I'd like to see better documentation in the future.

I've been using the solution for the last five years.

Overall, the stability has been excellent. I've only had an issue with one device which had a power surge that destroyed it and I replaced it. So far, so good. I've never had it with latency issues with the memory going down. It has been good. It has served me well.

We have many offices. There may be 300 to 400. So far, it hasn't been an issue.

The technical support is good. Our license is the eight to five, not 24/7. Once you raise a ticket through the chat, you open it with another ticket with the account. Anytime when you open a ticket, they're very efficient. I've never had an issue with them. We're quite satisfied with their level of service. 

The initial setup is not complex. It's straightforward. I haven't had an issue with the process at all. It's been easy.

Basically, for most of the machines, we take a backup of it. Once I get a new machine, I install the backup with all my policies and everything set, and I only change the IP. 

We are thinking of getting another firewall. I'm currently comparing Cisco Meraki, Fortinet, and Sophos. We're trying to see the cost and comparing them on a few points.

Any past evaluation was a long time ago. Before I joined the organization, the organization evaluated Cisco. Nowadays, Cisco, Meraki, and other options came out, and they might not have as many features. 

We are a customer and end-user.

We are using various versions, including 100iNG, 50iNG, and 25iNG.

I'd rate the solution at an eight out of ten. There's always room for improvement, although mostly we have been happy with it.

I am using the solution mostly internally for security, a firewall and internet. We have a lot of users with many user policies. Additionally, we use it for a DOS-specific file exchange.

The solution is easy to integrate.

I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.

I have been using the solution for 10 years.

I was running the solution for seven years and I did not have issues. I would rate the stability a four out of five.

For a medium-sized organization, the scalability was good.

The support was good. Whenever I needed to contact to support to create tickets, they contact me within a reasonable time and they resolved the issues.

The setup was easy.

On a yearly basis, it cost me approximately $1,500. While having 400 users and comparing the price to other solutions, what I was paying yearly was good.

Cyberoam is going to end this year. They already have announced last year if you are an enterprise and have the support it will end.

What I have learned from using this solution is when choosing another product in the future I will do more technical feature comparisons. Having done the comparisons I most likely would not have been having some of the issues I was having because I would have gone with another solution.

I rate Sophos Cyberoam UTM a seven out of ten.

We are using Cyberoam UTM as our centralized gateway and it is useful for web filtering, application filtering, anti-spam, and IPS.

The most valuable features are the IPS and anti-spam functionality. The application filter is also very good.

The interface is user-friendly.

Web filtering capability that allows the blocking of web sites needs to be implemented.

We have had some issues with technical support, which is an area that needs improvement.

Support for cloud security sandboxing would be a helpful addition to this product.

I have worked with Sophos Cyberoam UTM for about 10 years.

Cyberoam is mostly stable but sometimes there are bugs. During such periods, we have resolved the issues by either rolling back firmware or updating.

Overall, it is a good experience in terms of stability and performance.

We have not had the requirement to scale because it has been more than enough for us. We have about 300 users and have not had any issues in terms of performance.

The speed of response from technical support is very good. However, the solution that they gave us was not working afterward. We implemented the solution and did not get the desired result.

We did not use another similar product prior to Cyberoam.

It is very easy to implement and configure.

Our in-house team was responsible for the deployment.

There are no costs in addition to the standard licensing fees.

This product is going to be at the end of life this year, so we are going to be looking at other devices and other vendors. The best product that we have tested so far is from Fortinet. My second choice would be Sophos UTM.

My advice is that if Cyberoam continues in the future then it is a product I recommend. However, my understanding is that the product will no longer be available next year.

For people who want to migrate from Cyberoam, the best option that we have seen so far is from Fortinet.

I would rate this solution an eight out of ten.