The best feature about Superhuman is the fact that you don't have to manually go through your emails. This solution segregates your email according to your preferences and how you want to categorize emails. You can action them in a bunch of different ways. Everything is shortcut and hot keys based, and the workflow is very well thought out.
Email triage solution that actions and handles emails based on preferences
What is most valuable?
What needs improvement?
Superhuman could be improved by being made available across a broader range of devices including Android and Windows PCs. Superhuman is also a phone app, which is available only on DiOS right now. Because it's not available on Android, you have to use Gmail for your phone, and use Superhuman for your desktop.
The search feature could be improved. Currently, Gmail search is a lot more robust because you can filter results based on your requirements. Superhuman does not offer this way of searching which can make emails difficult to find.
For how long have I used the solution?
We have used Superhuman for three months.
What do I think about the stability of the solution?
This is a stable solution.
How was the initial setup?
The initial setup is straightforward. They have an onboarding consultant who takes you through the onboarding process. They teach you how you can create a workflow on the basis of how you're already using your email and how you can improve it.
What's my experience with pricing, setup cost, and licensing?
They offer a monthly or annual subscription. We have an annual subscription and pay $25.00 per user. This is reduced to $20.00 per user per month with an annual subscription.
What other advice do I have?
It is important to be very clear in terms of how you describe your workflows to the people who assist with onboarding.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
