Trend Micro ScanMail [EOL] Reviews

We recently came across Trend Micro ScanMail solution, and we have deployed this solution in Bangladesh Army.

Their Data Loss Prevention feature is good, but problems occur with credit card information and other things. If I work with a custom query, it fails every time. This solution is really not good.

The major limitation of this product is that their documentation is very poor; their documentation is extremely poor.

Their support is very poor for this product, and the solution is average. To be honest, it's not that effective.

Their Threat Scan Engine has features that don't work properly; they have features that really don't work properly.

Their solution provides writing style verification, but this solution comes with false positives 60% of the time. There is no way from their portal to fix it; you can either turn it off or turn it on. The solution has many bugs.

I will recommend Microsoft first for replacing Trend Micro ScanMail, then Barracuda, but the problem with Barracuda is that for impersonation solutions, it doesn't work well.

There are many features, but you cannot tune the product. Being able to tune a product is really important; such as adjusting settings to be aggressive, minimal, or to exclude certain things. These are the most important considerations when purchasing a product. When impersonation is needed, but there are false positives, there should be an option to tune the product. Barracuda and Trend Micro Deep Security lack this feature, which is pathetic.

I have been working with their documentation for six months.

Their Threat Scan Engine has features that don't work properly; they have features that really don't work properly.

Even Trend Micro ScanMail support staff are not familiar with this product.

Their support is getting worse day by day.

Their support engineers cannot explain what is happening with the product.

Neutral

We worked with a reseller as well.

I am a reseller.

I haven't found any benefits from Trend Micro ScanMail.

The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.

I will recommend Microsoft first for replacing Trend Micro ScanMail, then Barracuda, but the problem with Barracuda is that for impersonation solutions, it doesn't work well.

I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from AWS marketplace. The solution can be deployed both on-premises and in the cloud.

On a scale of 1-10, I rate this solution a 4.

I primarily use Trend Micro ScanMail because most of our customers have email gateways that only scan traffic coming from or going to the internet. I chiefly employ ScanMail for this type of scanning. However, our clients prefer that when their internal users send emails to each other, those emails are also scanned. Moreover, if there is anything in their mailboxes, it's regularly scanned. This feature is particularly effective when internal users send emails to each other. We also conduct regular mailbox scans and always find something, such as threats detected after a virus definition is updated.

The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs. This has been very effective in preventing email threats. Additionally, it enables scanning of mailboxes, which is a significant advantage. ScanMail consistently protects against malicious attachments or scripts contained in emails. It also safeguards against malicious URLs within email bodies, reinforcing its effectiveness. The primary benefit is the regular scanning of mailboxes, ensuring protection against evolving threats.

ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. 

Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

I have been using Trend Micro ScanMail for almost 25 years. The first time I used it was in 1996.

Trend Micro ScanMail is highly stable. I rate its stability at nine on a scale of one to ten.

I would rate the scalability of Trend Micro ScanMail as eight on a scale from one to ten.

The technical support needs improvement. The response time is a bit slow, however, overall, I would rate it at seven out of ten.

Neutral

Fortinet, Trend Micro, Kaspersky, and ManageEngine products are some of the other solutions I have experience with.

The initial setup is straightforward for Microsoft Exchange yet is a bit tricky for Lotus Domino. Knowledge of Lotus Domino is essential for an easy setup.

ScanMail provides measurable benefits by effectively protecting against malicious email attachments, scripts, and URLs. Scanning of mailboxes ensures continuous protection against threats.

Trend Micro's list pricing is high, and in many cases, we lose deals because of it. They should consider reducing prices, especially for large customers.

Based on my experience, I would recommend ScanMail to others. I rate the overall solution as nine out of ten.

Positive

What I like the most about ScanMail is its ease of use.

The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access. As a result, I need to use multiple security products: ScanMail for regular email and another solution for securing Outlook web access. I would like to have a single security solution that covers all my email and web access needs.

I have been using Trend Micro ScanMail for over five years.

The solution is stable for typical email scanning tasks. What worries me are the security issues in Microsoft Exchange, particularly hackers using bugs in web access.

I have not had a reason to contact technical support as the solution is simple to use and updates automatically. I usually do everything myself.

I have implemented ScanMail in my customers' companies. The implementation is quite simple. I have been using it for over five years and I noticed a shift towards web access security. It would be more convenient to integrate another product into ScanMail to cover web access security, as this would be more efficient than running two separate products.

The pricing of the solution is fine but I'm looking for a more complete security solution. It doesn't fully protect against web access hacking, so I have to use an additional tool. Other companies seem to be gearing towards CloudMail, so I might have to do that as well.

Trend Micro ScanMail is a solid tool but it hasn't changed much in the last few years. It is not a current product according to them, but they will probably do something else that would be incorporated with Trend Micro's products. Overall, I would rate it an eight out of ten.

ScanMail is being used to provide deeper security for on-premise mail servers.

We are using its latest version.

It helped us in properly handling advanced security threats in the mail servers.

Its integration with mail platforms is valuable.

Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement.

I don't need any additional features. It works very well, and it does the job.

There are two ScanMail versions—there is ScanMail for Exchange, and there is ScanMail for Domino. I've been using ScanMail for Domino for about ten years, and I've been using ScanMail for Exchange for about five years.

I'd rate it a nine out of ten in terms of stability.

I'd rate it a nine out of ten in terms of scalability.

We don't have any plans to increase its usage.

I'd rate them an eight out of ten.

Positive

It's slightly complex.

I'd recommend implementing and using it if you have on-premise mail servers. I'd advise listing all of your mail servers so that the implementation can be done properly on all of the mail servers.

Overall, I'd rate it a seven out of ten.

We use Trend Micro ScanMail for anti-spam email security. 

I like that Trend Micro ScanMail is very effective and quite strong.

The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it.

I have been using Trend Micro ScanMail for more than ten years. I stopped for a few years, but I started working with this product again two or three years ago.

Trend Micro ScanMail is a stable solution.

Trend Micro ScanMail is scalable at different levels. I have 30 to 40 clients using this solution right now.

Technical support is good.

The time it takes for the initial setup and deployment depends on the network's size and how complicated it is. But generally, for a small network, it takes about a day or two. But if the network is a bit complex and on the larger side with over 500 users, it would take around four to five days.

It's a yearly subscription, but the price could be better.

I would recommend this solution to potential users.

On a scale from one to ten, I would give Trend Micro ScanMail an eight.

It does the job. Even when our clients have a very high rate of emails per second, there has been no problem.

ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner. 

It should communicate with other products. For example, any information about spam or ransomware coming from one IP should be sent to perhaps a firewall or antivirus of a client to indicate that a particular source IP has to be excluded to avoid any ransomware problem.

I have been using this solution for perhaps 10 years.

It has been designed to be your main entrance for spam and emails. It has been able to manage a big volume of spam or emails and filter them. We don't have a big issue right now.

It is scalable. You could separate the engine on several servers and manage everything from one management console. It is not a problem. The problem is just of cost because the license is associated with the appliance.

Five or six years ago, every customer had this product. Now, we see that some customers have chosen to test something else or have replaced this solution with something from Cisco, McAfee, or a full cloud solution such as MessageLabs (now a Symantec solution). There are other cloud solutions that are better than ScanMail.

It is very easy. You just put this kind of appliance or virtual appliance directly on the screen corresponding to SMTP. You do a few settings, and it works.

Its price is okay. It is not too high.

At the moment, 99% of the mail exchange on the internet is spam. If you address this problem of spam locally on your DMZ inside your data center, you have transferred all of your bad emails or spam onto your network before killing them. When your messaging server is on the cloud, you get a better way to deal with spam. Cloud solutions from Symantec, Sophos, and Trend Micro are better than having an appliance. You don't have to deal with cleaning spam in your data center.

I would rate Trend Micro ScanMail a six out of 10. Everything works fine, and it does the job, but it has to be changed to something that is new and modern.

If a customer wants to protect their email, they use the ScanMail.

All of the features are saved in some of the use cases. 

The analysis part is good. 

The sandboxing part can be improved. 

They should also add standard and advanced management-type features. Some additional security for email cases should also be added in the next version. 

I have been using the solution for three months. 

It is a stable solution. There is always room for improvement and from time to time, the solution is implemented for data use cases. I rate the stability a nine out of ten. 

It is a scalable solution. Eighteen users are using the solution at the moment. 

The technical support team is good. 

Neutral

The initial setup is straightforward. The solution can be deployed in a day. 

The solution's deployment can be explored in variations. One engineer is required for the deployment. 

It is an expensive solution. I rate the pricing a seven out of ten. 

I recommend the solution. I rate the overall solution a seven out of ten.