UiPath Platform Reviews

We are using Studio, the Orchestrator, and both unattended and attended bots. We are using the product primarily to index and process patient records into patient charts when records come in from outside sources.

An example of how this product has improved the way our organization functions is that it has doubled the number of records that we process per hour.

The most valuable feature for us is the unattended bots. They are valuable because records come in automatically from the vendor with a cover sheet, and that cover sheet has a QR (Quick Response) code. An unattended bot will take the record, and based on the code can index it and upload it to the patient's record with no human intervention.

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the UiPath platform as three right now. There are some nuances in it that are throwing some error codes when reading the QR codes. But we are in the process of working with UiPath to get that issue corrected.

Right now we have about five people in our organization involved in the automation program. We can expand that as necessary.

Our team used UiPath Academy RPA training. Two of the individuals on the team have gotten their certifications.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy as a four. The team really liked it. The two people that have certification are our two main developers. They had been doing their academy in concurrence with our deployment while they are still working on the project. They both said the academy has been very helpful.

We also have a customer support person dedicated to us. They call them Customer Success Managers. We use them and then we have also had to reach out to the home office in Romania. They are working on a solution for us right now. The service, on the whole, is very good.

I was part of the decision process in choosing UiPath as our RPA solution. We had not previously been using another solution but knew that we needed to invest in one because we looked at our employees' overtime records. We were paying for overtime and did not see the need to just for scanning and indexing. A bot can run 24/7, so the bot takes care of processes that can be automated instead.

The initial setup process was complicated because of us and the requirements of our organization. It was not because of UiPath. But even with those complications, from the time we purchased the UiPath license until we had our first robot in production took only about three months.

We did not use an integrator, reseller, or consultant for the deployment. We used internal staff and the UiPath engineers helped us along.

On a scale from one to five where one is very bad and five is excellent. I would rate our experience with UiPath as a five. They have been very responsive and have given us engineering support at no cost. They seemingly did that just to ensure that we were successful.

We are starting to see a return on investment. It has only taken us about a month to realize that. Basically, we have seen a performance benefit. Where it was taking a human about an hour to do ten records, we have estimated that we are going to be able to up that count to about 80 records an hour. One of the humans that is doing the manual part of it has already said that the product has helped double their workflow. The solution has also helped to eliminate human error by approximately 85%. I would say that it is going to save us at least 40 hours a week right now. I also think that is a conservative estimate.

For our licensing cost with this solution we have invested $90,000 right now, but that is to cover several facilities. The UiPath solution is not expensive considering that.

UiPath was the only RPA solution we looked at. They are TRM (Technology Reference Model) approved and they appeared to have the best platform.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease-of-use of the platform for automating our company's processes as a four. The UiPath product has fit our model the best. Number one, because in the VA (Veterans Affairs) hospitals the RPA solution has to be TRM approved and not all RPA solutions are. They have also been very helpful because we have a little bit of a unique system. There are some nuances in an older system that we are still using that can not be changed at the moment. They have helped us work around those issues and they have provided the technical support that we needed.

On a scale from one to ten where one is the worst and ten is the best. I would rate the product overall as a nine. From everything that I've heard from the staff, the ease-of-use and the effectiveness of it are really good.

If I were to give advice to a colleague at another company who is researching RPAs, I would tell them to go with UiPath because of the product and the culture of the company. I think the culture of the company is one of the reasons that you are going to ensure that you will be successful.

We use Orchestrator, Studio, and Robot to work with automation in our finance department.

The product improves how our organization functions by automating tasks so users aren't having to spend time doing mundane things.

The most valuable feature is the unattended robots as they completely take tasks out of the user's hands.

In the next release of the solution, I'd like to see process mining to analyze business processes through event logs. It would help the end-users determine what processes need to or can be automated.

As for areas of the solution that have room for improvement, the usability for the end-users could improve so that they will be better able to program on their own. Coupled with process mining capabilities, that could remove the need to involve programmers or IT in the automation of simple tasks. The cloud platform could be improved so we would be able to deploy through that with sufficient security.

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the platform as a four. It is a four because I haven't seen any outages yet but we may need more experience with the product to be sure it is totally stable when we are completely live.

We have about four people are in our organization who are currently involved in our automation program and I can see that expanding as the company improves ease-of-use.

Our team has used UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training as a five. It is very good and very detailed.

We have also used customer support and it is good. When I called in they were helpful with answering questions that I had and they responded quickly. Usually, we had one person assigned to us that kind of helped us implement and who was familiar with our needs. This helped in several cases.

I was involved in the decision process to move to UiPath. We knew that we needed an RPA solution to take care of repetitive tasks that could be automated and we had been using solutions in other departments. We went through an RFP (Request for Proposal) process when the finance senior leadership wanted to see what RPA was about and how it could help in their processing. UiPath was one of three products that made it to the next stage of evaluations for this use case.

We did simultaneously use a different solution, which was Pega. UiPath was actually already being used in the company but the idea was to expand into the finance processes.

The initial setup process was straightforward. The complexity that we met with was because of the requirements of our own company. The setup, as far as the installation, was straightforward and simple. From the time we purchased the UiPath license until we had our first robot in production was about three months.

We did use a consultant for the deployment. The company was PwC (PricewaterhouseCoopers International Limited). On a scale from one to five where one is very bad and five is excellent. I would rate our experience with PwC as a three. They are not rated higher in our case because they didn't provide us with the best resources. They sent a younger team that seemed not to have really ever used UiPath.

We have only projected a total for return on investment and performance benefits from the solution through testing and past performance as we are not fully live yet. It will probably take six months to see the actual ROI when we know more about the performance benefits of full deployment. The solution has already helped to eliminate human error by about 25% and has saved our organization approximately 2,000 hours.

As far as pricing, I don't know what the company spends on the license. I do know about the robots. I think the attended robot is a little bit too pricey. With the unattended robots, we can put them on virtual machines — not really Citrix but regular virtual machines which are a little bit cheaper.

The vendors who were on our shortlist were UiPath, Pega, Automation Anywhere and Blue Prism. We chose UiPath because we already had the product in-house and we had already gone through all the security checks for the company requirements.

On a scale from one to five where one is very difficult and five is very easy. I would rate the ease of use of the platform as a three-out-of-five. I give it that rating rather than going a bit higher because it is a little bit difficult for the regular users to automate. In some cases, you have to be more of a programmer to automate successfully. Even so, it is better than other RPA tools.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product over-all as an eight. It gets the job done, but there is still a lot of room for growth in the capabilities so that is why I think that eight is a justifiable rating.

The advice I would give to a colleague at another company who is researching RPA solutions is to read up on what RPA is and what it can do for your company. That is where I would start. Then try to go to as many meetups or conferences as you can to find out more about the products and how they are being used.

We're a consultant, so we help customers use this solution to develop automation and help set up COE. We provide the means for an entire organization to build its use cases. That's how we use Orchestrator both attended and unattended.

The solution has helped eliminate human errors. The amount varies by specific use case, but it is sometimes 50% to 60%.

It has also saved organizations time. Internally, we're not at a stage where we've measured it. I would say right now it's not that great, but maybe 15 or 20 hours per person.

Orchestrator's value really comes from scheduling and jobs, where robots can trigger other robots. I can't speak to the new versions yet, but they all seem great. Attended is where the human and robot interaction can happen seamlessly. With unattended, some of the processes that were earlier so mundane are all being done without any human interaction, so that provides true end-to-end uninterrupted automation.

I would rate the ease of use for this solution as five out of five.

The UiPath Academy RPA training is awesome. It's top of the line, so I would also say that it should get a five out of five rating.

I talked to the product team. They are very passionate about this. In my opinion, all the different components that they have now released should be integrated under a single umbrella, available through a single landing page. That way, everything integrates with each other and they are able to communicate data back and forth. To me, that would be the ultimate solution.

I get it. There is a roadmap and it's a journey. Still, I would like to get to a place where everything integrates with each other. Now that we have all these different means that can help us enable a customer in their journey, making sure that they're integrated would truly add value. That removes the overhead of combining data from all these different sources.

I would rate its stability as five out of five. With any tool, there have been occasions when a job did not trigger or aborted, but that's been very rare in my experience.

I would say we have more than 20 users. There may even be around 50 users, if not more.

It was very easy to install this solution.

It does not take long from the time one purchases the UiPath license until they have a real bot in production. We do this mostly for our customers, but also for our own internal use case. We were able to get it done and up and running in weeks.

We have absolutely seen an ROI. The time to get an ROI varies from case to case. 

Attended is fairly cheap. Anytime you bring in Orchestrator, that starts to become a little more expensive. I'm a little concerned about all the new SKUs that are coming in and the products associated with them. I am really interested in finding out if someone wanted a full product suite, what kind of money are they looking at annually.

I would rate UiPath as ten out of ten. I've done implementations across tools, so I'm familiar with some of the other market leaders too. Honestly, though, UiPath is very good at keeping up with the times. It's easy to implement. Its ease of use and how quickly you can get set up and going stands out, in my view. They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart.

We currently use an on-premise Orchestrator instance along with VDIs for Studio development, testing, and production Robots. We use UiPath in a few different ways: for repetitive high volume and or high complexity time-intensive tasks, for tasks with high error rates and or low error tolerance, and as a component in larger digital workstreams requiring the interaction of multiple systems and workers.

We are able to roll out customized sales reports for every appointment for all 400 of our sales agents, which is something that was not even feasible before. It could not possibly be done by humans alone without hiring an army.

We have been patching together a number of different solutions to try and create a more holistic automation solution. The newly announced features such as Long Processes, AI Fabric, and improved attended dashboard will go a long way in solving those needs.

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of UiPath platform as a three. We had a lot of trouble initially, most of which was our own fault. Migrating all development, testing, and production, to identical virtual machines to ensure parity helped tremendously with stability and reliability. We still have to be very careful with selectors though and have learned to not trust the default capture particularly with Java-based applications.

I'd say the customer support is nothing short of excellent. We've had access to both technical and business experts as needed, and have regular conversations regarding challenges, successes, and the path to full-enterprise deployment.

On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training for our team as a four. It's no substitute for programming experience and computer science knowledge, but one of our Accounting Analysts and a Process Engineer each completed the first course and within a couple of weeks were producing basic automations. It's a fantastic entry point both for non-technical and technical users to learn about RPA and get up and building fast.

Previously I've used Automation Anywhere and switched when changing companies.

Our infrastructure team handled implementation with considerable help from UiPath. On a scale from one to five where one is very bad and five is excellent, I would rate our experience with UiPath as a five. The service was excellent.

It took us about four months to see a return on our investment. In the last six months, we have saved about a hundred thousand dollars and we have freed up about five FTE (Full-Time Employees) of capacity.

Plan to scale from the start! We initially deployed with a single-node on-premise configuration to test everything out and validate the business case. Six-months later and we now have to stand-up a new environment that is critical-process-capable (multi-site/cloud, load balancing, log monitoring, failover, etc) and has the capacity to handle the number of robots and users needed as we roll out enterprise-wide. It would have been more cost-effective and much easier on the infrastructure team to plan it all out ahead of time.

We evaluated BluePrisim, Automation Anywhere, and UiPath. Our Process Engineers and citizen developers really liked the flowchart-esque UI and the business leaders were impressed by UiPath's ability to build a PoC for one of our worst processes in just two days.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of use as a three. The flow is ideal for process-minded people and analysts, so they are able to navigate the UI and start building quickly. Our more advanced developers occasionally opine about the lack of an editor like interface and the need to click through a lot of UI elements to access more technical elements. Overall though, we feel it strikes a good middle ground, particularly when compared to other major competitors.

I'm working for one project where we're trying to automate processes for a logistics company, specifically in their back-office accounting processes.

We're using Studio, Orchestrator and the bots. In other words, we're using the whole platform.

When we were implementing it, we were empowering people. In this company, everybody has their own work and they were really in their own area. Then we started this project and they got empowered to change the way they were working. UiPath is so open that everybody can take part in it.

That was one thing that changed right away. Another thing was the way they think about processes and where there are possibilities to automate has really changed. Before, they never thought about automating all these processes but we told them there is a possibility. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated. The whole mindset is changing now.

We have a virtual environment that we use.

We haven't touched the processes where there would be human errors that much. We started with the really basic ones that are so easy that people don't make errors there. We will get to the more complex processes, but we haven't yet.

The solution has definitely saved time.

Orchestrator lets you start a credential stair, so you can get the credentials in a safe way. Before this, they were afraid that credentials would be stored somewhere and people could see them. I think it's really important for our customers that you can do that in Orchestrator. The scheduling feature is also valuable of course.

In terms of ease of use, I would rate this solution as four out of five. I think it's very easy, but our customers are sometimes not so technical. When they come from the business side, it's somehow hard for them to understand.

I would give the RPA Academy training program five out of five. Without it, I don't think I could have started implementing this solution. I did the developer program just for a general understanding of how everything works: how Orchestrator works and how it all works together. For me, it was really important to do the training then. It was very good, so I really liked it.

It's really hard for me to get all the machine learning and AI parts. I think maybe that's going to get a little bit easier for me to understand how to really use it in the company. I don't really know what to do with it at the moment. I think that is something that could be improved.

I tested the live sessions and we saw some parts of StudioX. There were some things that were so easy there. I think it would be good if they would put it also in Studio, for example. The carts they have are in color. We try to get people in the company, even if they're not technical, to implement the bots or processes by themselves. I think some parts they changed in StudioX could be really helpful in Studio skills.

I would rate their stability as three to four out of five, but I would say that's probably because we don't know how to use it best. That is why we sometimes have issues that something's not working.

We are a consultancy firm but the customer that we are working with has about five people in the core team that are working with this solution.

Both customer support and technical support are very good. I think the chief from my customer and the UiPath technical team had many phone calls because the virtual machine didn't work at first. They were in contact and I think two days later it was working.

I can only speak for my client, who is undergoing a huge digital transformation. They're a small German company and they just know if they don't change something other companies will get ahead. In Germany, there are many family-owned firms and the owner just saw the need to change. We told them about RPA and they got very excited. We showed them the first pilot bot and they were set.

We chose UiPath, for the same reasons you can read on the internet. If you look at the Gartner and Forrester reports, I think they all say UiPath. Also, it's just so easy to get started. You just download the community edition and you're starting. Then you do the Academy and you actually know how to do it. It's very easy and very fast. All the statistics say it's the best.

In terms of the setup, because we were using the community edition first, and then we licensed it afterward, we had the first bot running in about a month.

We have seen ROI and performance benefits. We are still at the beginning but we can definitely see it. I think we could see after about a week that we had processes that the company didn't have to do anymore and so they had more time. 

So far, our first customer started with just Orchestrator and an unattended bot, along with a couple of studio licenses. I don't know the cost. Maybe $25,000 for the year.

I would definitely say it's worth the money.

We did a little research obviously. We looked at Automation Anywhere and Blue Prism, but that's it. We didn't really look too deep. We just saw UiPath and said, "Okay, I think that's a fit for us." And then we went for it.

I would rate this solution as eight out of ten because of what I see from the stage we're in now. There are things that can improve and they are all working on improvement. I still think that at its current state, it's really beneficial for a lot of companies.

I would recommend UiPath. I like the company and I like their products.

Currently, we're using Studio and soon to be using Orchestrator. We have not actually deployed any bots yet, but we have looked into both Orchestrator and bots. We have just looked at the solution set of that on why do we need to deploy in the future.

Our primary use will vary from department to department. We have what we call 11 global practices. These range across different platforms, but the underlying theme of that is we want to automate different items which might be finance or accounting or HR or whatever. But where I think it will be most useful is in our core business where I'm looking to apply it to engineering project management.

The most valuable feature for us has been the ability to take data out of where we have it — Excel sheets or wherever it may be — and translate it into customer-owned Citrix environments. Our primary core is engineering. A lot of our business requires us to take data what we have developed as part of the design process and relay that into work orders or other process triggers, ordering triggers, or material ordering, or different things for our clients. Allowing us to interface local data with Citrix environments is going to be a big deal.

I'm not exactly sure what I want to see enhanced yet. I know that we do a lot of small processes. Depending on how good Studio X is and how easy that is to build and manage we could potentially do a lot of small little things inside of various design tools like Excel, Word, and Outlook and to be able to kick out the workflows from that.

We like to do a lot of the design side locally for Excel, whether that be in a BBA or an add-in type environment. Being able to manage and deploy or build those will be helpful. Maybe we won't call them bots, maybe we call them processes that are centrally managed. In addition to the Microsoft stack, we use many other vendors like AutoCAD, Bentley MicroStation, Revit Inventor, BIM 360 and Autodesk Forge. To us, the CAD world is where we can see a lot of time savings and benefit ROI on a solution. That would be our next horizon.

I think this solution has room for improvement in the area of ease-of-use. It does require a little bit of coding background to be able to get in and really build out the solution. After I get in and look at Studio X a little more, I may change my opinion on that.

We have six people working in the organization involved in our automation program. We are pretty confident that can scale easily.

Since we have not deployed to production yet, we are not sure which direction we'll be going in. We were looking on-premises but the software as a service cloud deployment will likely be a hit with our IT department. We plan to run our automation in virtual environments through a Citrix interface but not in Citrix.

On a scale from one to five where one is very difficult and five is very easy, I would rate the ease of the use of the platform as a three or four for now. I saw some things today I'd like to dig into a little farther, and I think that that Studio X would make it a whole lot easier for citizen developers to get in and do small tasks. Rebuilding tasks for accounting and finance where there are fairly rigid rules will be great. In the engineering world, our interfacing with the clients sometimes changes on a weekly basis. So having something that is very flexible like Studio X will make it possible to flex and change with those environments very quickly, very easily, very nimbly, and to deploy and redeploy. So if Studio X is what I hope it is, that rating may be closer to a five than not.

We are using UiPath Studio, Orchestrator, and attended bots.

We are automating 12 shared services processes. They are from the finance, HR, and procurement areas. These processes are run at a high frequency and are required to be captured on two different platforms. We have implemented this solution to stop entry clerks from having to do the same job twice, on two different platforms.

We run automations in a virtual environment and it is successful. The implementation was fast and we realized the benefits quickly. Currently, we have deployed three processes and we are going to roll out more processes in patches.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Some of these processes have difficult exceptions that had to be handled, which is why we opted for the attended robots.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The training is rich in content and the material, products, and methodologies are explained well. The concept of automation can be very easily digested by anyone, even if they are non-technical.

From the point that we purchased our UiPath license until we had our first robot was approximately a month and a half. I was not the person doing the configuration, but I managed the process through interaction with the technical team. It was a straightforward and easy process.

We have realized performance benefits through the use of this solution. We were able to decrease the processing time of one of the processes from 15 minutes, under certain assumptions, to one minute and four seconds.

One of the calculations that we have done to determine the time we have saved is for one type of process. It used to take 7,000 person-days each year but now takes only 160 person-days a year.

Using this solution has eliminated a lot of human errors. It is now done based on preset values, activities, and rules. Exceptions are properly handled and the robot will take the information from the source system, which is fundamentally correct all of the time. The robot only needs to capture the data as it is from the source, and copy it to the destination, and this eliminates the errors. When humans are in the middle of the process, mistakes can happen.

The design capability in Studio is great.

The way that you can monitor the robots within Orchestrator is helpful.

Together, the aggregated features add value to the day-to-day operations of the business.

I would like to see more options in terms of configuration.

More information should be made available on the AI Fabric features, and how it can be used as part of a larger ecosystem.

Unattended robots could be cheaper.

So far, we have not noticed any crashes or any issues with the platform itself.

In total with the partner that we are working with, we have 12 team members.

We did not use another RPA solution prior to this one.

RPA was on the strategic roadmap for the transformation of the organization. When we came across this plan for the shared service teams and operations, we started to build a use case and try to see how RPA can help us. Basically, it's a strategic thing for my organization and we will continue scaling it up to other business areas.

We had assistance from a local partner in Saudi Arabia. I would rate our experience with them five out of five. They have the right capabilities and the right knowledge. They were committed and dedicated to the successful completion of this project.

We did not evaluate other options before choosing this solution. The capabilities of the platform are good, as is their presence in the market. They have a very qualified team that gives you all the possible support, can answer your questions, collaborate with you, and ensure that you are on the right path to completing your automation projects. They try as much as possible to make your story a success.

They handled the PoC for us, and we implemented the full solution as soon as it was successful.

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities.

This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization.

My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product.

I would rate this solution a nine out of ten.

We use this solution mainly for data validation.

To start with, we are using Studio for many of our processes.

It reduces human efforts so our employees can put effort into other quality work.

I'm a manager, so we have UiPath for the team and my clients. I am a mediator. We are using Citrix for our VDI environment. We are going to implement the VDI.

Our client already has the UiPath Academy set up. It has been very beneficial in training our team, with its live involvement features, etc. It is good.

The solution has helped us eliminate human error. I would say, as it's now in its initial phase, this is somewhere around 80% to 90%.

It has also saved time for us.

We're just starting to use UiPath now but the automation process which reduces human intervention is the one we like most.

It's also very easy to use. I'm not directly involved in the program side. We have a team. I am the intermediator between our two teams. Those guys prepare the documentation and solution.

I would like to see them improve the validation part of the data categorization.

I would rate the stability of this product as five out of five. The team that works on this told me that once they come up with a use case, they can immediately implement it in UiPath. They have an idea and then can put that feature into practice. This can reduce many efforts.

We have about 500 people in our organization that are involved in the automation program.

We knew we had to invest in a new solution because when there are two categories of data, it is very useful to implement them with UiPath. We previously did this manually, as in with Excel and similar tools.

The initial setup is straightforward.

Every customer in our current scenario is looking to move to digital. They want to make their manuals digital. UiPath is one of the best solutions in the current market industry. That is why we chose UiPath. It is easy to use, plus it gives a lot of benefits to our clients and our own organization as well.

I would say that for the people who are using UiPath without any automation knowledge, the tool will be very useful. Apart from the UiPath platform, there are a lot of videos on YouTube. People can see a session from start to end. That will be useful.