UiPath Platform Reviews

We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later. 

UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules. 

I have been using the solution for a year. 

UiPath is scalable. 

The product's installation is easy. 

Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time. 

AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business. 

Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy. 

UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task. 

I rate the product a seven out of ten. 

I used UiPath for the energy sector and HR, but they were almost industrial processes. The bots were performing and doing transactions all the time.

The use cases were mostly about the extractions from several websites to manipulate data and to put data into other websites to update. We also had campaigns, and we needed to trigger and send lots of emails.

Our clients could automate manual tasks that were boring. They also implemented a chatbot using UiPath where whenever people called, they just entered the application, and UiPath could retrieve information about the person without them having to go to System A, System B, and System C.

UiPath enabled us to implement end-to-end automation. I went to a system, took the information, and went to a website to submit the information and take out the output. That was end-to-end automation.

It speeds up digital transformation.

UiPath reduces human error, but it also depends on the use cases. It has had a positive effect on our clients' businesses. 

Employee time has been reduced because bots can work faster than humans. It saved a lot of time for our clients, but I do not have the metrics.

UiPath, depending on the use case and the company's infrastructure, can save a lot of money. It saved a client's company half a million or a million. It is worth the money.

The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use. 

Data scraping is very powerful in UiPath. It is very versatile.

I have not explored all the UiPath functionalities. I am exploring it a little bit more now, but they are moving to the modern experience, which is something I do not like. They are going in the wrong direction. I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it. They should maintain the classic activities. They can consider providing both options instead of taking the classic ones away.

I have been using UiPath for almost three years.

I have always worked with UiPath for industrial processes. For instance, it was used for a company that was always processing contracts. They submitted new contracts and ended lots of them at the same time. We did not use it for filling forms or small automations. 

I have not contacted their support. I have used the UiPath Community. It is very easy to use. There are lots of people asking questions and lots of people answering them. I usually go there to consult other people. Their community is very valuable.

UiPath was the first RPA tool that I used. Before UiPath, I had only worked with BPM and BPMN solutions such as Appian and Bizagi. I switched to UiPath because my company chose it. We had a client who wanted to implement UiPath.

I have seen it deployed on-premises and also on the cloud. I do not know about the deployment of the UiPath infrastructure. I only know how to allocate licenses or install the UiPath license on a computer, which is not hard. It is easy.

It is worth the money if you have enough automation and enough use cases. That is applicable to every automation platform. As long as you have the use cases and you can automate them through that application, it will be worth the money.

It is expensive, and it is now getting more expensive. They are the number one in the market, and they are taking advantage of that. It is hard for the companies that have the full infrastructure supported on UiPath to change it. They have to keep it. UiPath is taking advantage of it.

Its cost depends on the company and the contract.

I used UiPath in my previous organization. I recently changed my organization, and I am now comparing RPA tools.

I would recommend UiPath to others if they have use cases for it.

I am certified in UiPath. I have used UiPath Academy courses. They are useful when you start developing. I have also attended their seminars.

I have not used UiPath's AI functionality in the automation programs. We started to use it, but then I changed the company.

Overall, I would rate UiPath an eight out of ten. I cannot compare it to others because I never used any other solution, but I find UiPath to be simple and easy to use.

I use it for RPA in bank reconciliation, credit card operations, retail banking, vendor invoice management, purchase order matching, and employee onboarding.

It helps to minimize the on-premises footprint and speeds up and reduces the cost of digital transformation. It also reduces human error and that reduces costs and makes systems more reliable. 

UiPath can also free up employee time. It depends on how many automation initiatives you run, but you can probably automate 20 to 30 percent of tasks.

Overall, the most valuable aspects are the automation, UI navigation, and orchestration.

It's fairly easy to use and automation can be done by relatively junior people. It's a low-code platform, so it requires a little bit of scripting but nothing too crazy. A business analyst can use it in most cases.

We're an implementation partner, so we don't use it for ourselves because we're too small. But for our client base, it enables end-to-end automation. That's a very important aspect, especially in banking where there is a lot of competition, the margins are low, and operating costs are high. They can't make any mistakes. That requires them to have an automation solution that does manual and repetitive tasks for them. It's a cost imperative.

And being part of the UiPath user community is a positive. I have also done a couple of the sales-oriented UiPath Academy courses. They are really easy to consume and they are free for partners and they're very business oriented.

UiPath is not easy to work with, as a vendor, from a partner perspective. They are difficult to deal with.

I have been working with UiPath for two years, not as an engineer but in business development.

It's very stable. I've not heard of any major issues where the system collapses.

It's scalable. You can throw more and more robots at it.

Technical support from UiPath is slow but good enough.

Neutral

ROI depends on the customer and what they need, but you can definitely have a return on investment of 300 to 400 percent within about three years. It's a relatively quick payback.

They are the biggest RPA vendor with the highest market share. They have a good product and the company seems really innovative. They're branching out into AI and process mining, et cetera. Generally, as a vendor, they're the strongest one in the mix.

My advice is to start sooner rather than later with RPA.

There is a lot of hype around the topic of RPA and customers are exploring it, but they can't do it without partners; at least not the first couple of projects. Deployments with our customers take about six weeks.

We maintain the solutions we create. We normally have a support contract in place for at least the first couple of years. Maintenance, on our side, involves two or three people.

We have tried more of the RPA part. We haven't used much of the cognitive part.

We use it for our client purposes. We don't use it much for internal use.

It has helped to automate many processes. One of the places where we have tried it is the Citizen Development Engagement Program. That's where some of the people who were tech-savvy were able to use it properly.

It enables implementing end-to-end automation to an extent. Having a single tool for everything is helpful.

It reduces human error. A person can focus on his or her core activities rather than doing repetitive tasks.

It has freed up employee time. The time saved could be 70% to 80% depending on the use case of an employee.

The product is good. It's highly scalable, and it's stable. Over the last one and a half years, based on whatever we have developed, we've found it to be pretty stable as compared to the other platforms, such as Automation Anywhere.

We have used UiPath Academy courses. In UiPath Academy, there are courses and role-based training programs. They are good and effective. They give you some exercises to perform, and the community edition is also available, which is good.

The cognitive capabilities of UiPath are pretty time-consuming. If that can be improved, it would help a lot.

I'm not using it directly. Our team has been using it for the last seven or eight years. I have some experience with it but not to a very detailed level. 

It's stable. I would rate it a nine out of ten in terms of stability.

It's scalable. I would rate it a nine out of ten in terms of scalability.

Their support was good, but at the same time, for certain areas where we had issues, we had to directly call them up and try to get support from their internal COE teams. I would rate their support a nine out of ten.

Positive

We weren't using any other solution previously.

I wasn't involved in its initial setup.

They would've not directly saved costs, but they certainly would've gotten some value in terms of time efficiency or productivity, which would've indirectly helped them to save costs. The savings also depend on the FTEs freed because of automation.

I didn't evaluate any other solution, but people in my company might have evaluated other options.

Understand the product first, go through their internal training, and then decide whether you like it and how you want to use it.

It can speed up digital transformation or reduce the cost of digital transformation, depending on how you use it and where you use it. This digital transformation doesn't require complex application upgrades, but support upgrades are required.

I've explored UiPath's community, but in a couple of instances, I didn't get any proper responses or proper answers. We had to directly get in touch with the UiPath team for insights and information about the queries we had.

Overall, I would rate UiPath a nine out of ten.

I work in development, creating robots, and I use UiPath for automation.

UiPath has helped to minimize our on-premise footprint and reduced human error. It has also sped up digital transformation and reduced its cost without requiring any expensive or complex application upgrades.

UiPath's best feature is that it's low code. UiPath also has the best community I can think of in the IT sector.

UiPath would be improved by integrating AI.

I've been working with UiPath for four years.

UiPath is very stable.

UiPath is very easy to scale.

UiPath makes it easy to build automations, monitor the activity of the robots, and let the business side interact with the robots. It also has a lot of applications, starting from test capture and process mining to reporting the activity of the robots. UiPath is a simple solution if you're looking to save time and money, but in the long term, I would suggest customizing the main applications you're using. I would rate UiPath nine out of ten.

We have two primary use cases. We use UiPath to scrape data from multiple websites and platforms, mainly for competitive intelligence and internal use. The other use case is basic automation, that is, moving files from one system to another when there is no direct integration. Through UiPath and leveraging RPAs, we pull data from one system, for example, an S3 bucket or Google Drive, and put it into our database.

The use of UiPath has resulted in time savings for our organization. It has probably saved us 40 development hours a month.

Building automation with UiPath is easy. If you compare it to building these scripts using Python or any other programming languages directly, then it is incomparable. If you write a .NET or a Python code, it will take a lot of time development-wise. The ease of building automations is very high compared to that with programming languages.

End-to-end automation is important to us in terms of deployment and development. Development is definitely easy, but the orchestration of those flows and deployment can be a hassle to maintain and manage. With UiPath, we are able to monitor the workloads and orchestrate the different workloads within the app ecosystem itself.

The UiPath community has grown and is active. It is definitely helpful to be a part of it because others can assist us.

UiPath Academy courses helped reduce the learning curve.

You can speed up digital transformation and reduce the cost of digital transformation using UiPath. It provides a good orchestrator, and the fully managed option can help reduce the burden on IT staff.

We have been able to reduce human error by using UiPath. Suppose we need to move files from one place to another. If we move it through a system and predefined rules, the system will not make a mistake. It will always pick up the particular file and concatenate it where it is supposed to. However, a human can, by mistake, concatenate one file to another.

For small use cases, it would be great to have independent runner licenses with costs that are comparable to those of Power Automate. Then, UiPath would be a better alternative.

The AI functionality was not that effective in complex scenarios when I used it some time ago.

I would like to see a universal recorder feature added so that we can record Excel macros. You could then click a button to record the screen, and then all the actions across applications would be recorded. This functionality is available already in Automation Anywhere, but the last time I checked, it was not available in UiPath.

I've used it for over a year.

UiPath is a stable solution.

It is a scalable tool.

I found the initial setup to be straightforward, and it took less than a week. You don't need dedicated staff to maintain the solution.

We implemented it ourselves. We had a team of three who worked on the deployment.

We haven't seen much ROI; it has been average. As a result, we are moving to Power Automate.

The pricing is competitive, and for large-scale use cases, UiPath may make better sense cost-wise. However, it is not very viable for small-scale use cases. Power Automate is much cheaper and has similar functionalities.

UiPath offers two options. If you choose the on-premises option, then you would have to manage it yourself, but if you go for the fully managed one, then there won't be any overhead cost.

We are gradually moving to Power Automate and Power Apps because we are already on the Microsoft stack, and it helps us reduce the footprint. If the cost of UiPath were comparable to that of Power Automate, then UiPath would have been the better alternative.

In my previous company, we used Power Automate, Automation Anywhere, and UiPath. The only good aspect of Power Automate is that it has very minimal cost implications. IQ Bot from Automation Anywhere is slightly better than UiPath's AI capability. Also, the ease of building automations with UiPath is comparable to that of Automation Anywhere and Power Automate.

Overall, I would rate UiPath at eight out of ten.

We use it for unattended automation. Most of it is centered around finance for various reporting purposes. We also use this solution to move data between systems.

The biggest improvement is giving people time back in their day. We're still not where we'd like to be with our automation journey, so we don't have the time savings that we would like at the moment. However, we are continuing on that journey and helping to free up users and allowing them to work on things they want to work on.

The Excel integration is definitely good. We use that a lot because our finance department uses Excel. Overall, I really like Studio and unattended automation. Automation Cloud is very good as well. The platform as a whole has been good for us.

I like the UiPath user community, and the forums are really good. Most of the time, I can find answers there to any issues I'm having. The UiPath forums are very active, and I like seeing the employees in there as well.

We onboard any new developers that we have for RPA using UiPath Academy. It reduces the amount of training time in which the RPA team is involved because the Academy courses can take care of a lot of the fundamentals on UiPath.

Integration is an area for improvement. I still encounter issues with it, like getting errors when I try to use a connection.

We've been using it since 2019.

I have no complaints regarding the stability of UiPath. We have never had any issues with regressions or weird bugs.

We're still in the early stage of our journey with UiPath. Right now, we have six unattended robots and about 25 processes running on those, which is not at a scale where we might see issues. However, I have no complaints with regard to scalability so far.  Also, achieving the scalability we may need seems pretty straightforward.

UiPath's technical support is on par with that of other companies. We seem to spend a lot of time sending logs back and forth, and because of that, I would give technical support a rating of seven out of ten.

Neutral

The initial setup was not too bad. We started in the finance units since they were the ones pushing for RPA, and they've been our biggest internal customers so far.

We worked with our reseller who guided us through the entire setup. They did a few automations for us until we had that practice in-house.

In terms of ROI, we are saving more than what the platform costs us. We are at about 1.5 million in savings due to recent automation. It was a little less than that before. These are soft savings and don't show up on balance sheets. We're trying to work toward automation that actually do lead to hard savings. We've saved about 43,000 hours in a year so far.

The licensing makes sense, but it does lead to a few adoption issues when a lot of the licenses are per user. Convincing some of our business units to pay for user licenses for either Action Center or attended robots can be a roadblock.

We looked at Blue Prism. The biggest reason for going with UiPath is that we are a heavy .NET shop. Therefore, the fact that UiPath is based on .NET and that we can write our own custom activities in C# bar and Visual Basic were big factors for us. It meant that we would be able to adopt UiPath faster and that it would fit with our current Microsoft stack as well. We also liked where the UiPath platform as a whole was going, becoming not just RPA development but integrations as well. In comparison, Blue Prism seemed to have stuck with RPA and not expanded much beyond that.

Take a look at UiPath's platform as a whole and what it can do aside from just RPA automation. I would also advise you not to discount the tech stack. Overall, I like the platform, and I think it's headed in the right direction. Because of that, I would give it a rating of nine on a scale from one to ten.

The solution helps our organization with filing sales and use tax returns. We mainly copy and paste data from Excel and process it in the solution. 

We do not use AI yet, but want to start looking into it. 

The solution has helped by decreasing the manual work required to file certain tax returns. A manual return takes about an hour but bots can complete the work in twenty minutes. This time savings has been a big help for our organization. 

The Studio is valuable because it helps us to build bots.

The Insights have been super valuable because they help us determine the benefits of our bots.

The Insights could be improved to be more user friendly and less reliant on code for building specific dashboards.

The Orchestrator could be improved to make it easier to manage folders where bots are stored.  

I have been using the solution since July of 2021. 

The solution is stable and we have no problems running bots. 

The solution is scalable and it is pretty easy to see how processes can be applied across multiple teams. 

The Community is very cool and it has been interesting to see all the various companies involved with the solution. There are many good ideas and it is valuable to hear from speakers. 

The Academy offers courses that are very helpful and assist in getting up and running. Instead of having to figure everything out, classes are available for learning Studio, StudioX, and Insights a bit quicker.  

Technical support has been fine but nothing special. I have only opened a few cases so far and support resolved those problems. 

Neutral

We did not previously use another solution. 

The setup and deployment was pretty straightforward. 

Many things come with the cloud platform so they can be a bit complex until you learn about them. I feel like we are learning new things on the platform every day. Once we learn a product, it is relatively straightforward. 

We implemented the solution in-house. We wanted to cover the lowest hanging fruit that would give us the most immediate benefit. 

With initial deployment completed, we have moved to taking our time to learn Studio and expand to more complex automations. We work with Tquila Automation who has been very helpful with development and learning. 

We have realized ROI because we have saved over 1,200 hours that would have been required for manual filings. This has been a big help because staff can instead focus on other things. 

The solution is definitely expensive but is a powerful technology that we do not expect for free. It is important to justify the business cost by explaining the ROI to stakeholders. 

We evaluated several options before choosing the solution, including Blue Prism. 

I rate the solution a nine out of ten.