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VMware Service Manager [EOL] Reviews

Vendor: Broadcom
3.6 out of 5
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What is VMware Service Manager [EOL]?

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

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Buyer's Guide
IT Asset Management
March 2026
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Featured VMware Service Manager [EOL] reviews

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Key learnings from peers
Last updated Mar 25, 2026

Valuable Features

  • "The Service Desk module and the Workflow module, which is extremely powerful."
  • "Simplicity and flexibility are its major plus points making it a leading industry solution for deploying cloud environments."
  • "All of the features are very suitable for us. It is also a stable solution."

Room for Improvement

  • "Graphical User Interface looks a little bit old-school."
  • "Still new in the market and a lot of its features are still not yet explored."
  • "Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

Pricing

  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IT Asset Management Buyer's Guide for additional reliable information.

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VMware Service Manager [EOL] customers

Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems

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IT Asset Management
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VMware Service Manager [EOL] Reviews Summary
Author infoRatingReview Summary
Head Of Information Technology at ALAINE FORWARDING3.5No summary available
System Administrator at a financial services firm with 1,001-5,000 employees4.0No summary available
Global manager at Faurecia2.5No summary available
Principal Consultant at a tech services company with 501-1,000 employees4.0After four years, I find its Service Desk and Workflow modules powerful, and setup is stable with prerequisites met. I think the GUI is dated, and customization needs work. VMware discontinued this version's development.
IT Administrator at a media company with 51-200 employees4.0I find this solution valuable for its simplicity and flexibility in deploying cloud environments. However, it's new, so many features are unexplored, and not many professionals are using it yet.