We made the transition to Windows 11 for our daily use, and we've found it to be a more efficient and lighter operating system. It appears to offer improved security and flexibility.
Solution Architect at a recruiting/HR firm with 11-50 employees
A user-friendly interface with a variety of features and robust security but with significant update-related issues and forced system updates
Pros and Cons
- "Among the most valuable aspects are the graphics tools and the integrated security features, with a notably effective firewall."
- "Sometimes, upgrades may fail, leading to system crashes or other unexpected issues."
What is our primary use case?
What is most valuable?
Among the most valuable aspects are the graphics tools and the integrated security features, with a notably effective firewall. It's a stable system overall.
What needs improvement?
Sometimes, upgrades may fail, leading to system crashes or other unexpected issues. There have been instances of performance concerns and occasional hiccups when dealing with Huawei's customized version of Windows 10.
For how long have I used the solution?
I have been using it for four years.
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How are customer service and support?
I would rate its support services eight out of ten.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
It falls within the average price range; it's not particularly cheap or expensive.
What other advice do I have?
Overall, I would rate it seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solutions Architect at a tech services company with 51-200 employees
Reliable and well-known, but licensing could be improved
Pros and Cons
- "The usability is satisfactory."
- "Windows explorer does not support two windows systems."
What is our primary use case?
While we use this solution, we also sell it.
We sell Windows, and we install it for our customers.
How has it helped my organization?
I don´t think that Windows 10 has improved our organization. In fact, Microsoft has reached a standard in nearly all branches to be the standard OS for the most common things. So nearly in every branch we sell PCs or sell maintenance we have to do it with Microsoft Software, especially with Microsoft OS.
What is most valuable?
It is well-known. I use it because everyone is using it.
The usability is satisfactory.
What needs improvement?
Windows explorer does not support two Windows systems. For example, in Mac OS, you can open tabs such as your windows browsers, and you can switch between devices or file systems. This can't be done in Windows Explorer. You have to open two separate windows and you can only do this when your monitor is large enough, or if you have more than one monitor.
The licensing should be more flexible.
For how long have I used the solution?
I have been using Windows 10 since it was released.
What do I think about the stability of the solution?
Windows 10 is a stable product.
What do I think about the scalability of the solution?
Windows 10 is now nearly also over eight years old. One of the main topics that help this OS to be so popular is, that most software that is written on this planet is working with, that nearly every device that has a USB connection could be recognized by your computer. Windows 10 is stable and has good scalability.
How are customer service and support?
We have not reached out to technical support. If Windows has a problem, we can usually fix it ourselves. We also rely on Google for assistance.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
In private, I use Mac OS, which I prefer to Windows 10.
I have used several operating systems, as well as Outlook, Microsoft Office, and Microsoft Planner.
How was the initial setup?
I do not install this solution, my technical colleagues install it.
What about the implementation team?
We implemented the solution in-house.
What was our ROI?
As I mentioned above, Microsoft doesn´t give resellers the opportunity to gain real money with the product itself. Microsoft wants the partners to build themselves some solutions around their ecosystem. But Microsoft did not understand, that most resellers are not inevitably software programmers or designers. Most of the resellers are solution providers in a maybe "older" category of service.
What's my experience with pricing, setup cost, and licensing?
The licensing fees could be more flexible.
Some of the issues we're having are when your company wants a license or when we don't know if that license can be merged. It is extremely difficult for Microsoft as a company because Microsoft is based in the United States and we live in Germany. We also have other options available here. In this regard, Microsoft is very rigid and unforgiving.
Which other solutions did I evaluate?
On the OS side, you have no choice. You are heavily connected to the facto standard from Microsoft. Also in the matter of email client systems, if you use an exchange, you can't use other email client systems with the same comfort. The same when it comes to office programs.
What other advice do I have?
I would rate Windows 10 a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Electronics Engineer at a energy/utilities company with 10,001+ employees
Simple solution with great SSD speed
Pros and Cons
- "The speed with SSD is great."
- "Microsoft could improve the support for installing programs."
What is our primary use case?
We use Windows 10 for regular office jobs and automation design.
What is most valuable?
The speed with SSD is great. Before Windows 10, it was so slow, but after Windows 10, it's ten times faster with SSD. We have been using Windows programs for about 20 years and have upgraded from Windows XP to Windows 7, then to Windows 10.
What needs improvement?
Microsoft could improve the support for installing programs. It should be easy to install programs from Microsoft and search in the Microsoft Store.
For how long have I used the solution?
We have been using this solution for seven years. It is Windows 10 Enterprise, and we are using version 19.09.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's scalable, and we have about 1500 people using this solution in my company.
How are customer service and support?
We have never used the technical support team.
How was the initial setup?
The initial setup was straightforward and was the best thing we have done. We had an SSD and USB 3.0 flash disk, and it took 40 minutes.
What's my experience with pricing, setup cost, and licensing?
We have a commercial license for all of our competitors, and it is sensitive.
What other advice do I have?
I rate this solution a nine out of ten. Regarding advice, it is very simple, and if you know how to use a computer, you can use it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at a consultancy with 11-50 employees
System startup improved, applications run smooth, regular free upgrades, and affordable
Pros and Cons
- "The applications seem to run smoother on this solution than they did with Windows 7."
- "It would be great if they could make the systems boot faster but I think it is more of a function of the PC than the solutions."
What is our primary use case?
We are a small company and we use Windows 10 Professional for four of our computers. We use Windows 11 Pro on the newer PC and will transition to it as we replace the older machines.
How has it helped my organization?
Windows 10 Professional is more stable than our previous version, Windows 7 Enterprise, for our purposes. We've not had a single crash since installing it.
What is most valuable?
Windows 10 Professional allows us to network our internal computers and share files easily.
Startup time is faster with Windows 10 over Windows 7 Enterprise.
It is highly stable. As mentioned above, we've not had any crashes in three years, which is amazing.
Microsoft releases patches and updates. And we've not had any issues with them, so far.
The applications seem to run smoother on Windows 10 Pro than they did with Windows 7.
What needs improvement?
It would be great if Microsoft could make PCs boot much faster but I think it may be more of a function of the PC's system design than the operating system. Solid-state drives have no mechanical mechanisms making them faster than the earlier hard disk drive technology. I'm an end-user, like most people, and want my PC to boot faster so I may begin my work.
As I think further about Windows 10 improvement, it would be better if Microsoft could improve how their operating system stores files. And I would like to find my information quicker without having to devise a new search strategy every time I forget where I stored a file.
For how long have I used the solution?
I have been using the solution since it came out. I believe it was approximately three years. I'm still using Windows 10 on my older PC and use Windows 11 on the newer one.
What do I think about the stability of the solution?
It seems to be reliable. We've not had any crashes with it on any of our PCs in three years of daily heavy use.
What do I think about the scalability of the solution?
We don't have scalability as a requirement.
How are customer service and support?
We've not had to use Microsoft customer service with Windows 10. We've used tech experts on user blogs that are available online for unusual situations with other Microsoft applications but not yet with Windows 10 Professional. I don't know if these experts are paid or not but they usually respond within 48 hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Windows 7 Enterprise, which was occasionally unstable, but effective overall. Windows 10 Professional is more stable.
How was the initial setup?
The setup is automatic. Hit the go button and it installs smoothly.
What about the implementation team?
No.
What was our ROI?
We haven't calculated it, but I would estimate that the lack of crashes saved us at least 20 hours per year per PC. Maybe, that is a bit high, but it's a ballpark guess.
What's my experience with pricing, setup cost, and licensing?
Windows 10 was already factory installed on our new PCs. We upgraded to Windows 10 Professional later. For home users, the professional version is not necessary unless file sharing between PCs is a requirement.
Which other solutions did I evaluate?
No.
What other advice do I have?
I rate Windows 10 Professional an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a government with 1,001-5,000 employees
It's good for running business applications and remote desktop connections
Pros and Cons
- "Windows 10 is stable, but you need to install system updates constantly and download new antivirus definitions to avoid getting into any trouble."
- "One of my colleagues said Microsoft doesn't have a good record for the license. If the license gets lost, there isn't a dashboard where I can register my license and use it via the dashboard. We are looking for a dashboard like that."
What is our primary use case?
I mostly use Windows 10 to run Microsoft Office. I also use it for remote desktop connections.
What needs improvement?
One of my colleagues said Microsoft doesn't have a good record for the license. If the license gets lost, there isn't a dashboard where I can register my license and use it via the dashboard. We are looking for a dashboard like that.
For how long have I used the solution?
I've been using Windows 10 since it was first released.
What do I think about the stability of the solution?
Windows 10 is stable, but you need to install system updates constantly and download new antivirus definitions to avoid getting into any trouble.
What do I think about the scalability of the solution?
Windows 10 is scalable. We have around 10,000 users at my company.
How are customer service and support?
I've never contacted Microsoft support. Our engineering department takes care of that.
How was the initial setup?
The company's tech team handles the installation, so I'm unsure.
What other advice do I have?
I rate Windows 10 eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a educational organization with 201-500 employees
If you install and maintain it correctly, you'll never have problems with stability
Pros and Cons
- "The things I like most about Windows 10 are its stability and ease of use."
- "They try to make it user-friendly for non-technical users. But, when you have a little bit of technical experience, you find it difficult to go around UI wrapper."
What is our primary use case?
I use the personal website suite to do some developments on more minor applications or test some of the topics. The professional version of Windows 10 allows multiple users, and it's a bit more challenging to work with that on the home version. The virtualization capabilities and the segregation of the processes are much better. You can stop, start, and control various things due to its support for advanced scripting and stuff like that.
What is most valuable?
The things I like most about Windows 10 are its stability and ease of use.
What needs improvement?
The Windows 10 interface should work more like a tablet, where you do not have to run the program directly. You need to remember the program name by heart and type it into the search or run it in the command prompt. For example, if you want to go directly to the old school install/uninstall programs, it takes a lot of clicks.
They try to make it user-friendly for non-technical users. But, when you have a little bit of technical experience, you find it difficult to go around UI wrapper.
For how long have I used the solution?
I've been using Windows 10 since it first appeared on the market. I use the professional version instead of the home version because it offers me more flexibility, and I'm satisfied with it.
What do I think about the stability of the solution?
If you install and maintain Windows 10 correctly, you'll never have problems with stability.
How are customer service and support?
I called Microsoft once or twice when I changed computers because my license is for a specific PC. I haven't had to call them for anything else. In general, I was satisfied with their support, but I only had to call them for a tiny thing.
How was the initial setup?
I just switched to a new PC, and it's something stupid in their installation key. I bought the PC without a Windows 10 license. Usually, when I run the setup, I mount the image to a USB, and it's a simple "next, next, finish" installation. Unfortunately, the drivers to see the new SSD hard disks were not covered in the initial key.
It took me two hours to figure out that I needed to use another PC to download the driver and put the drivers on the original USB stick for Windows. And that was stupid because what if you do not have another PC? You have the original license, the PC, and you cannot make them work together. When the installer asked for the location, I could not see the installation steps on the hard drive. Maybe it's because I had a newer SSD with a particular Intel chipset. God knows what. I spent hours reading scanning forums to find out a small article on a corner of the internet that told me which chipsets I had on the new PC and the necessary driver.
What's my experience with pricing, setup cost, and licensing?
I think the Windows 10 license is affordable. There are no additional costs unless you want to buy subscriptions to OneDrive services and Microsoft Office. I have subscriptions for those services. It doesn't cost much, and I pay it yearly.
What other advice do I have?
I rate Windows 10 a 10 out of 10. However, I don't have much experience with other operating systems to compare it to.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager - IT at a tech vendor with 5,001-10,000 employees
Performance and UI are great
Pros and Cons
- "I like the performance of the solution and its user-friendliness."
- "It would be nice to see more robust security features in the next release."
What is our primary use case?
I work with the latest update.
I use the solution for the usual stuff, such as email and office applications.
What is most valuable?
I like the performance of the solution and its user-friendliness. I also like its UI, stability, scalability, everything really, which is why I would recommend it to others.
What needs improvement?
It would be nice to see more robust security features in the next release.
For how long have I used the solution?
I have been personally using Windows 10 for more than 20 years.
What do I think about the stability of the solution?
I like the solution's stability. I feel this to be good. We are talking about a stable product.
What do I think about the scalability of the solution?
I like the solution's scalability and find it easy to scale.
How are customer service and support?
I have made use of Microsoft support and found it to be good.
How was the initial setup?
The initial setup was simple.
What about the implementation team?
We handled the deployment internally.
The only maintenance required involves regular updates.
What's my experience with pricing, setup cost, and licensing?
While the licensing costs of Windows 10 certainly exceed those of other operating systems, as far as the product, its performance and its wide range of usage goes, it is fine. It's worth the price.
The reason we incur a cost in excess of the licensing fee is because we pay for Premium support, which is fine by us.
Which other solutions did I evaluate?
The UI, user interface, sets Windows 10 apart from other solutions.
What other advice do I have?
The solution is deployed on my computer, laptop and in the cloud.
There are more than 10,000 people making use of the solution in our organization.
I rate Windows 10 as a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Team Leader at a tech services company with 201-500 employees
Good performance, simple installation, but security could improve
Pros and Cons
- "The solution has good performance. However, I personally prefer Mac."
- "Windows 10 could improve its security and they have not added anything extra to the solution from the previous versions."
What is our primary use case?
We are forced to use Windows 10 because most of our applications work on it and the majority of our systems are Windows, we have to use it.
What is most valuable?
The solution has good performance. However, I personally prefer Mac.
What needs improvement?
Windows 10 could improve its security and they have not added anything extra to the solution from the previous versions.
For how long have I used the solution?
I have been using Windows 10 for approximately two years.
What do I think about the stability of the solution?
The stability of Windows 10 could improve. I have found Windows XP more stable than Windows 10.
What do I think about the scalability of the solution?
Most of our 500 users are using this solution in my organization.
Which solution did I use previously and why did I switch?
I use Mac systems.
How was the initial setup?
The solution is easy to install, and it tasks a maximum of two hours to complete.
What about the implementation team?
I did the implementation of the solution myself.
We have one IT employee that supports each of our units for this solution. For every 100 users, we would require one IT technician.
What's my experience with pricing, setup cost, and licensing?
There is a standard license to use Windows 10.
What other advice do I have?
In general, I don't recommend Windows 10. If it is for personal use, I always advise others to avoid Windows for personal use and to use Mac. I'm very familiar with the Mac. I'm using Mac for my personal use. I always advise Mac for personal use, but for business, I always recommend Windows.
I rate Windows 10 a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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