We are a small company and we use Windows 10 Professional for four of our computers. We use Windows 11 Pro on the newer PC and will transition to it as we replace the older machines.
Principal Consultant at Lexington Consulting
System startup improved, applications run smooth, regular free upgrades, and affordable
Pros and Cons
- "The applications seem to run smoother on this solution than they did with Windows 7."
- "It would be great if they could make the systems boot faster but I think it is more of a function of the PC than the solutions."
What is our primary use case?
How has it helped my organization?
Windows 10 Professional is more stable than our previous version, Windows 7 Enterprise, for our purposes. We've not had a single crash since installing it.
What is most valuable?
Windows 10 Professional allows us to network our internal computers and share files easily.
Startup time is faster with Windows 10 over Windows 7 Enterprise.
It is highly stable. As mentioned above, we've not had any crashes in three years, which is amazing.
Microsoft releases patches and updates. And we've not had any issues with them, so far.
The applications seem to run smoother on Windows 10 Pro than they did with Windows 7.
What needs improvement?
It would be great if Microsoft could make PCs boot much faster but I think it may be more of a function of the PC's system design than the operating system. Solid-state drives have no mechanical mechanisms making them faster than the earlier hard disk drive technology. I'm an end-user, like most people, and want my PC to boot faster so I may begin my work.
As I think further about Windows 10 improvement, it would be better if Microsoft could improve how their operating system stores files. And I would like to find my information quicker without having to devise a new search strategy every time I forget where I stored a file.
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For how long have I used the solution?
I have been using the solution since it came out. I believe it was approximately three years. I'm still using Windows 10 on my older PC and use Windows 11 on the newer one.
What do I think about the stability of the solution?
It seems to be reliable. We've not had any crashes with it on any of our PCs in three years of daily heavy use.
What do I think about the scalability of the solution?
We don't have scalability as a requirement.
How are customer service and support?
We've not had to use Microsoft customer service with Windows 10. We've used tech experts on user blogs that are available online for unusual situations with other Microsoft applications but not yet with Windows 10 Professional. I don't know if these experts are paid or not but they usually respond within 48 hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Windows 7 Enterprise, which was occasionally unstable, but effective overall. Windows 10 Professional is more stable.
How was the initial setup?
The setup is automatic. Hit the go button and it installs smoothly.
What about the implementation team?
No.
What was our ROI?
We haven't calculated it, but I would estimate that the lack of crashes saved us at least 20 hours per year per PC. Maybe, that is a bit high, but it's a ballpark guess.
What's my experience with pricing, setup cost, and licensing?
Windows 10 was already factory installed on our new PCs. We upgraded to Windows 10 Professional later. For home users, the professional version is not necessary unless file sharing between PCs is a requirement.
Which other solutions did I evaluate?
No.
What other advice do I have?
I rate Windows 10 Professional an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Chief Information Officer at a tech consulting company with 51-200 employees
Useful features include firewall, antivirus protection, and Outlook
Pros and Cons
- "One of the most valuable features is that there is one processor. Some other valuable features are the firewall, antivirus protection, Microsoft Defender, and Outlook."
- "Windows 10 could be improved with faster upgrades. I know they already made changes to the next version, so maybe I have to upgrade first and then check whatever I think was missing. Apart from that, I haven't really had any issues."
What is our primary use case?
I primarily use Windows 10 for personal purposes and business projects.
I have Windows 10 installed on my laptop.
What is most valuable?
One of the most valuable features is that there is one processor. Some other valuable features are the firewall, antivirus protection, Microsoft Defender, and Outlook.
What needs improvement?
Windows 10 could be improved with faster upgrades. I know they already made changes to the next version, so maybe I have to upgrade first and then check whatever I think was missing. Apart from that, I haven't really had any issues.
As for additional features, maybe they could add some enhancements regarding better memory and battery management.
For how long have I used the solution?
I have been using Windows 10 for around two to three years.
What do I think about the stability of the solution?
I think Windows 10 is stable, and I'm able to do work for very long hours. Unfortunately, however, after some time, there are issues with battery or maybe memory management.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
I have never been in touch with Microsoft's technical support, but I send diagnostics when I'm able to.
Which solution did I use previously and why did I switch?
I previously used Windows 7. I think the leap from Windows 7 was major because I felt that it was not very secure and I think it was ending its support. Because of this, I focused more on having a more stable OS, which was Windows 10. Windows 10 is more stable and secure than previous versions.
How was the initial setup?
The initial setup process was fairly simple. I didn't really have to handle installation because it was pre-installed on my laptop when I bought it.
What's my experience with pricing, setup cost, and licensing?
Windows 10 was pre-installed when I bought my laptop, so I haven't had to deal with any licensing costs.
What other advice do I have?
I rate Windows 10 an eight out of ten. I would recommend Windows 10 to others, but I'm also looking to upgrade.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Telco and IT Cloud based solutions at a comms service provider with 10,001+ employees
It's quite simple to install
Pros and Cons
- "It's quite simple to install. I don't think that it's a problem. It takes maybe half an hour or less to install. It depends on the specs of the PC and what you need to do in advance, like backing up your drives. At most, it takes an hour."
- "Windows 10 isn't as stable as MacOS and requires too many patches. When the patches are installing, it slows down the PC. These changes are complex, and many processes are running simultaneously, so we experience a decrease in speed."
What is our primary use case?
Our operation is remote, and third-party vendors completely provide our PCs. We have a contract with them, so they provided the hardware and remote software installation through automation services. They have the images. Each PC is personal, and we have one for each employee in the company, so there are around 70,000 users.
We have an Office-based environment, so we work on Microsoft Office and Teams. We use this for remote connections, networking, and whatever. A lot of our activities are based on Microsoft Teams.
How has it helped my organization?
This isn't related to Windows 10, but rather the application that works on top. Teams is a good application, and it has provided excellent support for us in terms of exchanging information remotely during the pandemic. Teams is an important tool for us, and so are the others like Office, Excel, and PowerPoint.
What needs improvement?
Windows 10 isn't as stable as MacOS and requires too many patches. When the patches are installing, it slows down the PC. These changes are complex, and many processes are running simultaneously, so we experience a decrease in speed.
Another thing that could be useful is the ability to create virtual machines inside to have a hypervisor if it's possible. That way, we could use the operating system to create new virtual machines, allowing us to add special installations that might be useful for personal projects. But this is complex, but it could meet the market demand. VMware is the most widely used system globally, and Oracle is also common. So it would be great if we had something that could be used inside the operating system without installing something on top.
For how long have I used the solution?
We've been using Windows 10 for three or four years. We had a recent upgrade, and I think we'll be moving toward Windows 11 soon.
What do I think about the stability of the solution?
Windows 10 isn't always stable. But we have an automated patching system, and we're required to install a lot of patches.
What do I think about the scalability of the solution?
Our platform is 16 gigabytes, and we primarily use i5-based processors. For our typical use, this hardware is fine. We connect through the usual tools to our test plant, and we use normally Linux or Unix-based environments for development. The PCs are primarily used for office applications.
Which solution did I use previously and why did I switch?
We had an earlier version of Windows on our PCs. And about 15 years ago, we had a solution based on Sun Microsystems, so we used Unix. Windows 10 isn't as stable. That's why I prefer the macOS configuration. It's also less stable than the Unix-based Sun Microsystems setup we used some time ago.I think Windows is easier to use for office applications. But I wouldn't recommend it for industrial or telecom applications because I think many things need to be adjusted continuously, so I don't like this.
How was the initial setup?
I can install Windows 10 but not in our office because our external support provides it. However, I also have experience installing the full stack on a personal PC, so I think it's easy to do. I don't like the automatic installation of the patches because it's managed internally by the OS. In Unix, it's possible to make some changes. But the bottom line is that it's quite simple to install. I don't think that it's a problem. It takes maybe half an hour or less to install. It depends on the specs of the PC and what you need to do in advance, like backing up your drives. At most, it takes an hour.
What other advice do I have?
I rate Windows 10 eight out of 10. Microsoft should fix their releases as much as possible before putting them out. When I first installed Windows 10, I had to implement a lot of patches every week. This is not good. And even if we have a support service that prevents malware, we need to install antivirus and check every day. This isn't a problem for Unix-based platforms, which have more resilience for that. It depends on the use case. If you want to use Windows 10 for office applications, it's okay, but I wouldn't recommend it for industrial applications.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Digital Consulting Team at a mining and metals company with 1,001-5,000 employees
Easy to use, stable and scalable
Pros and Cons
- "We are satisfied with this operating system."
- "Windows 10 consumes a lot of RAM, which is inconvenient."
What is our primary use case?
We use Windows 10 as our operating system.
We primarily use it to run Microsoft Office and collaborate with various Microsoft apps. Specifically, Outlook and Teams.
What is most valuable?
For the productivity suite, Microsoft Office is what we use.
We are satisfied with this operating system.
It is easy to use.
What needs improvement?
Windows 10 consumes a lot of RAM, which is inconvenient. Your machine will be slower if your device is underpowered and you have to open five or six different apps. With Windows 10, this is a challenge.
If Windows is able to allocate RAM judiciously in those scenarios, you can continue to work with multiple windows open without experiencing any slowdown. This is one area that needs to be improved.
The RAM is a persistent issue with Windows 10. It slows the system down.
For how long have I used the solution?
I'm not sure when Windows 10 was first implemented at the company, but I started in April and have been using it ever since.
What do I think about the stability of the solution?
Most of the time it is stable.
What do I think about the scalability of the solution?
Windows 10 is a scalable product.
I am working in a large enterprise. We have more than 5,000 users.
How are customer service and support?
I have not personally contacted technical support. If there are some issues, I send the request to the IT department. They make the necessary improvements for the changes.
My experience has been good.
Which solution did I use previously and why did I switch?
We use SharePoint, Microsoft Teams, and Outlook.
I personally do not use the Microsft Authenticator to connect to the VPN, but others are using it.
How was the initial setup?
I was not involved with the setup of Windows 10, it is done by our IT department.
What other advice do I have?
I would recommend this system to others who are interested in using it.
I would rate, Windows 10 an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President at a energy/utilities company with 10,001+ employees
A stable, scalable and easily installable solution which boasts good performance and easy use
Pros and Cons
- "I like the stability, the performance and the ease of use."
- "It would be nice to have more integration with other platforms, something which is always welcome."
What is our primary use case?
We use Windows 10 for our personal applications.
What is most valuable?
I like the stability, the performance and the ease of use. We have not had any problems with the solution.
What needs improvement?
It would be nice to have more integration with other platforms, something which is always welcome.
What do I think about the stability of the solution?
The solution is quite stable, a feature which I like.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have not contacted technical support, although we are entitled to premium support when needed.
Which solution did I use previously and why did I switch?
With most of our users we use Windows 10. When it comes to some of the older versions, we go with Windows Symantec.
How was the initial setup?
The installation is quite straightforward.
I do not know how long it took.
What about the implementation team?
I believe that the technical team involved in the installation consists of a large number when one accounts for the developers.
Perhaps an additional 20 or 25 people are required for the deployment. This obviously depends on innumerable factors, such as the number of end users or servers involved or how many instances of the operating system are running.
What's my experience with pricing, setup cost, and licensing?
The price could possibly be improved, although I cannot know this for certain.
I do not know the specifics of the licensing terms, as we are talking about an enterprise arrangement of which I am not involved.
While I have not contacted technical support, we are entitled to premium support when needed.
What other advice do I have?
The solution is fine as is. I do not see shortcomings in it.
Windows PATH has been used exclusively.
I rate Windows 10 as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co-Founder at a tech services company with 1-10 employees
Good enough, but update stability needs improvement
Pros and Cons
- "The most valuable feature is that it's a good enough operating system for anyone who isn't technically proficient."
- "This solution is good enough, but Windows is always playing catch-up when it comes to development. An improvement I would like to see is in Windows updates. They don't seem to test the updates."
What is our primary use case?
My primary use case of Windows 10 is for personal use. I don't run anything business-related on Windows. I use it from time-to-time and it's deployed on-premises. I use it a couple of times a year, whenever I occasionally need to do small tasks, like copy files that only Windows has access to.
What is most valuable?
The most valuable feature is that it's a good enough operating system for anyone who isn't technically proficient.
What needs improvement?
This solution is good enough, but Windows is always playing catch-up when it comes to development. For instance, Docker containers is technology that was introduced with Linux and they just decided that it was usable. The primary reason why I rarely use Windows is that it's not interesting from a development perspective.
An improvement I would like to see is in Windows updates. They don't seem to test the updates. My wife uses Windows as well and after the update, her computer was no longer usable. It was what we call the "blue screen of death." It had to be erased and started up from scratch, which was a nightmare. It seems that they aren't testing their updates anymore, they're just pushing them, and they're not propagating the updates to everybody. They're propagating to a specific, small portion of people. Only after do they check if everything is okay. If there's no bad feedback, then they increase the scope, release the updates to the wider public, and so on. Windows is a paid operating system, so this is not normal and not okay. I would expect this from open source technologies, but even these are better. We are using the open source version of Ubuntu, which is free, and it's still way better than the updates for Microsoft operating systems. I have only worked with the desktop version of Windows 10, so I don't know how things work for the server operating systems, but at least for the common user of Windows 10, it's a nightmare.
For how long have I used the solution?
I have been using Windows 10 for a few years.
What do I think about the stability of the solution?
This solution is stable, but updates affect this too. The operating system is stable until an update causes everything to crash. This happens more often that not, I would say. My wife has had two issues with this. On two separate occasions, her computer has crashed just because of the updates. Every time her computer restarts because of an update that needs to be installed, she is afraid that her computer will stop working.
What do I think about the scalability of the solution?
I'm not sure because I am the only one who uses Windows, and even then it's on very rare occasions.
How are customer service and support?
I have never dealt with Microsoft technical support.
How was the initial setup?
I haven't installed Windows myself. My wife says that Windows was already installed and licensed along with the machine that she purchased.
What about the implementation team?
I implemented through a vendor team. Windows 10 came with the laptop my wife purchased.
What's my experience with pricing, setup cost, and licensing?
Our Windows 10 license was purchased with a laptop.
Which other solutions did I evaluate?
I also use the open source version of Ubuntu Linux, which is free and still runs better than Windows 10. If you are technically proficient, I recommend going with Ubuntu Linux. If not, go with Windows.
For cloud-based software, I use G Suite Enterprise. I use this software to communicate with customers who need to record videos and other things like that, and I prefer it over Zoom.
What other advice do I have?
I would rate Windows 10 a five out of ten, primarily because the updates for the desktop version are a nightmare and need improvement. I recommend Windows to anybody who isn't technically proficient. Otherwise, go with Ubuntu Linux.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Region Head - S1@Dimension Data India at a computer software company with 51-200 employees
Reliable, easy to install, and maintain
Pros and Cons
- "Windows 10 is quite stable."
- "I would like to have more security."
What is our primary use case?
Windows 10 is something I use for both official and personal purposes.
I believe Windows was also performing governance for us.
What needs improvement?
I would like to have more security. With each passing phase, you must strengthen your security. In the next release, I am expecting more security from Windows.
For how long have I used the solution?
I've been using Windows 10 since its initial release.
I've been using this operating system for quite some time, several years.
What do I think about the stability of the solution?
Windows 10 is quite stable.
What do I think about the scalability of the solution?
Everyone in our company uses Windows 10. We have over 7,000 users.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
There are two things to consider. The first is that, as an organization, our policy is to move on to the next version once it has become stable. It was a group decision rather than an individual decision, leaving me no option, I had to upgrade it, and I did so.
How was the initial setup?
The installation of Windows 10, is pretty straightforward.
To deploy and maintain this solution, we have a team of ten people.
What about the implementation team?
You don't need help installing Windows 10, you can do it yourself.
What's my experience with pricing, setup cost, and licensing?
We are classified as an enterprise and have an enterprise license.
What other advice do I have?
I have no issues recommending this operating system.
I am very happy with Windows 10, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a manufacturing company with 1,001-5,000 employees
Easy to implement, quick to deploy, and simple to use
Pros and Cons
- "The performance is decent. I don't see many incidents of it crashing."
- "Compared to Ubuntu or other products, I don't consider the operating system to be that great in terms of stability."
What is our primary use case?
We primarily use the solution on all of the company desktops and laptops. We use it for running personal and business applications.
What is most valuable?
The solution is easy to use.
The performance is decent. I don't see many incidents of it crashing.
The installation is easy and the deployment is pretty quick.
What needs improvement?
I wouldn't describe the solution as scalable.
Compared to Ubuntu or other products, I don't consider the operating system to be that great in terms of stability.
For how long have I used the solution?
We've been using this solution for seven or eight years at this point.
What do I think about the stability of the solution?
The stability of the product isn't as good as, for example, Ubuntu. That said, I rarely deal with it crashing.
What do I think about the scalability of the solution?
The solution does not really scale.
We have about 5,000 users that use this product in our organization.
How are customer service and support?
We have internal support which is good and we get it pretty fast when we need it.
Which solution did I use previously and why did I switch?
We have a combination of Microsoft Windows, Oracle Linux, and Red Hat Enterprise Linux. We used to use Windows 7 and we've since updated everything to Windows 10.
How was the initial setup?
The installation is straightforward and it only takes about 40 minutes to deploy.
What about the implementation team?
I can handle the implementation process myself. I do not need outside assistance from integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
You do have to pay in order to use the solution, however, it is a one-time fee. You do not have to worry about daily or monthly licensing costs.
What other advice do I have?
I'd rate the solution at an eight out of ten.
I would recommend this product to other users and companies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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