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reviewer1665693 - PeerSpot reviewer
Product Manager at a consultancy with 201-500 employees
Real User
Straightforward to set up and works well with Microsoft Office but has too many updates
Pros and Cons
  • "The solution scales well."
  • "If they could avoid the constant bombarding of the updates, which happens, that would be appreciated."

What is our primary use case?

I primarily use the solution for work purposes. 

What is most valuable?

In terms of my company, it's giving me a Windows laptop, so that is why I'm using it. I can say that Microsoft Office works really well in Windows rather than on any other OS.

Many people are using Windows 10. There wouldn't be much if any compatibility issues when you have to share any information.

You can actually mirror your phones on Windows, without installing meaning third-party applications, which I really liked.

The initial setup is pretty straightforward. 

The solution scales well.

Technical support seem to be helpful. 

What needs improvement?

I generally have a better user experience using macOS than Windows. 

I could actually see a lot of bugs and glitches. The performance of Windows is not that great.

They could optimize the OS for all devices.

If they could avoid the constant bombarding of the updates, which happens, that would be appreciated.

What do I think about the stability of the solution?

The stability isn't ideal. There are bugs and glitches. I've seen performance issues. This, of course, is in comparison to Mac, which is largely problem-free. 

Buyer's Guide
Windows 10
June 2025
Learn what your peers think about Windows 10. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the scalability of the solution?

The scalability is pretty good, actually. When it comes to the enterprise solutions that Windows offers, scalability is never an issue.

We have around 250 people on the solution right now. 

We do have plans to increase usage. We may end up doubling it.

How are customer service and support?

I haven't used Microsoft support directly, however, in terms of the people who are setting it up in my company, they are good with the support on offer and are satisfied with the service they get. They will get back to you with an answer. 

Which solution did I use previously and why did I switch?

We've always used Windows. We did not use anything else previously. 

How was the initial setup?

The initial setup is pretty easy as people know the system and are comfortable with Windows - especially when it comes to server management. And whenever they want to control any other appliances, Windows is the way to go.

That said, I'm not sure how long the deployment process actually took.

In my company, likely three people were involved with the initial setup. They also handle maintenance. 

What was our ROI?

There is an ROI in terms of being able to upgrade. You can upgrade your hardware or the solution every five years or so. 

What's my experience with pricing, setup cost, and licensing?

I would not say it's expensive. It has an extensive range of options. If you're just looking at the OS perspective, there is no comparison. 

You don't know how much does a macOS costs you, as it comes with the hardware. I would say that, with the performance that Windows delivers, it's not justifiable that Windows is charging the money they do. That said, I would say that it is not expensive. 

There might be a Windows setup fee when you buy the license, however, I am not 100% certain this is the case. 

What other advice do I have?

Our company uses the product. I am just an end-user. 

I'm pretty neutral in terms of recommending it to anyone. There are pros and cons. 

I'd rate the solution at a six out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Process Manager at a marketing services firm with 201-500 employees
Real User
User-friendly, reliable, scalable and easy to install
Pros and Cons
  • "It is easy to use."
  • "It could have faster updates."

What is our primary use case?

It's an operating system that is used for everything.

What is most valuable?

It is easy to use.

What needs improvement?

It could have faster updates.

For how long have I used the solution?

I have been using Windows 10 since it was launched, in 2015.

What do I think about the stability of the solution?

I don't have any issues with the stability of Windows 10.

What do I think about the scalability of the solution?

Windows 10 is a scalable product.

How are customer service and technical support?

I have not contacted technical support. We haven't been faced with many issues.

Which solution did I use previously and why did I switch?

We have not used any other operating system.

How was the initial setup?

It was very easy to install.

It took two or three hours to complete the installation.

What about the implementation team?

We did not need a team, consultant, or integrator to help install this solution. We were able to do it ourselves.

What's my experience with pricing, setup cost, and licensing?

There are no monthly or yearly licensing fees.

It is paid one time only when Windows is activated.

What other advice do I have?

I would recommend this solution to others.

I would rate Windows 10 a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Windows 10
June 2025
Learn what your peers think about Windows 10. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
reviewer1598412 - PeerSpot reviewer
Management Executive at a security firm with 11-50 employees
Real User
Great for personal or professional setups and offers automatic patch updates
Pros and Cons
  • "Technical support is great in South Africa."
  • "Microsoft must realize that it's operating in Africa. We cannot pay US dollars. For the cost of Microsoft Windows 10, it's just not affordable for the majority of the population in South Africa. Who's going to spend that amount of money when people are barely affording to live? It's costly."

What is most valuable?

We like that the patches are automatic. It takes away a lot of the administrative burden, from a security point of view, on the environment. You do not really need to worry about patch management on a Windows 10 machine, as it automatically does it. Those are the benefits that we see from a management point of view.

For personal or professional setups, the solution works well.

The solution is stable.

We find the solution to be quite scalable. 

It does what it's meant to do. You don't want the platform to do anything more than what it's doing at the moment. It gives you the analytics. It gives you the right security posture. You can draw on it. It can integrate with other solutions. 

What we like about the stack of products is if you manage it on a management console, it cuts across the enterprise. That's a benefit in terms of your rollout strategy. It's quicker to deploy, easier to deploy, and it definitely affects the user to a large degree. It doesn't consume too many resources on your endpoint.

Technical support is great in South Africa.

What needs improvement?

The whole point of Microsoft is it's a phenomenal stack of products. However, Microsoft must realize that it's operating in Africa. We cannot pay US dollars. For the cost of Microsoft Windows 10, it's just not affordable for the majority of the population in South Africa. Who's going to spend that amount of money when people are barely affording to live? It's costly.

For how long have I used the solution?

I've been using the solution for the last 18 months. It's been over a year so far. 

What do I think about the stability of the solution?

The stability of the solution is very good. there are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability of the solution is good. If a company needs to expand the product, it can do so.

W have 50 users on Microsoft right now. 

How are customer service and technical support?

In South Africa, we have great technical support from Microsoft. It comes down to the training and the availability of resources and that is great.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We've always used Microsoft.

How was the initial setup?

The deployment is very easy. The initial setup is simple. There are zero hassles. 

I didn't do the installation personally, however, I know we just did a deployment for about 50 users, and it took us about a day to deploy it.

What about the implementation team?

You can do it just by yourself. The guidelines and the training and so forth that Microsoft provides for users are great. If you follow that, it's great. From a Microsoft point of view, if you follow the step-by-step guide, it's easy to deploy. You don't need an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

The solution is overpriced for the region.

We pay a licensing fee on a monthly basis. 

What other advice do I have?

I'm just a customer or an end-user.

As a cloud-based solution, we're using the latest version of the product.

I'd rate the solution at an eight out of ten. We've been happy with its capabilities in general. 

We would recommend the solution to other users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1658931 - PeerSpot reviewer
Business Transformation Advisory at a tech services company with 10,001+ employees
Real User
GUI has been greatly enhanced and it has the single click advantage
Pros and Cons
  • "The GUI has been enhanced and it supports the 365 suite."
  • "Lack of alerts when there are issues with connectivity or power surges."

What is our primary use case?

My primary use case of Windows 10 is for any type of office work - emails, remote connectivity, document management, storage and the like. I'm an associate partner. 

What is most valuable?

From a user standpoint, the GUI has been enhanced as well as some add-ons with respect to news, forecasts, GPS. I think overall there are some good features and it has the single click advantage. Also, the entire integration supports the 365 Suite.

What needs improvement?

I'd like to see some sort of technical notification service reminder regarding hardware health. It's a feature that could help because I get quite a lot of Microsoft Office crashes. It asks whether you want to report them and then the notification disappears into thin air. I also think that task manager needs to be a little more graphical in nature, with more user analytics and I'd also like to know usages so I can run an operating system sometimes, multitasking, things like that. There are sometimes connectivity issues when there is any sort of power fluctuation with the adapter or from the main, and I think that area needs improvement. If there are power surges, or the adapter is not able to send the required power to the BIOS, there should be alerts. The other big one for me is integration with the hardware so that, for example, a user can know if there's a problem of dead pixels on the screen, some sort of predictive analytics on that front would be helpful. 

For how long have I used the solution?

I've been using this solution for about three years. 

What do I think about the stability of the solution?

The solution is stable despite some crashes that I've experienced. On the whole it's performance has improved and optimization-wise, the issues are not generally visible to the end user. 

What do I think about the scalability of the solution?

They've done a good job from a scalability perspective because if you look at the different systems that are enabled, the operating system does a good job.

What other advice do I have?

I recommend this solution, it's been tried and tested over years and I am very comfortable with it. At the end of the day, it's about affordability, and Microsoft OS stands out from that perspective.

I rate the solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior System Administrator at Debre Markos University
Real User
Easy to install and has good support.
Pros and Cons
  • "It is easy to install and has good information."
  • "The interface could be more user-friendly."

What is our primary use case?

We are using this solution for running personal applications.

Most of our users have it installed on their laptops and desktops.

What is most valuable?

It is easy to install and has good information.

What needs improvement?

The interface could be more user-friendly.

For how long have I used the solution?

I have been using Windows 10 for three years.

We are using the latest version.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

Previously, I used Windows 7.

How was the initial setup?

It's easy to install.

It can be deployed in 20 or 30 minutes.

What about the implementation team?

I completed the installation myself.

What other advice do I have?

I would recommend this solution to others.

I would rate Windows 10 a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1372746 - PeerSpot reviewer
IT Manager – Information Technology Office at a financial services firm with 11-50 employees
Real User
Offers helpful technical support, is easy to use, and has a simple initial setup
Pros and Cons
  • "The interface is easy to use."
  • "I would prefer it if the solution was cheaper."

What is our primary use case?

I primarily use the solution for my personal needs. I use it for browsing the internet and things like that. It's fairly basic usage.

What is most valuable?

I'm generally using the solution as it is the latest option from Microsoft and I prefer the most up-to-date products with the latest features. 

The updates are good and not particularly invasive.

The interface is easy to use. Overall, it's quite good and easy to navigate.

The initial setup is not difficult. It's pretty straightforward.

I have found the solution to be quite stable.

Technical support has always been helpful.

What needs improvement?

There is nothing particularly unique or special about the solution.

For security reasons, they should continue to update certain aspects. It would make the solution safer in the long run.

The stability could always be strengthened.

I would prefer it if the solution was cheaper.

For how long have I used the solution?

I've used the solution from the beginning - since it launched. It's been many years. 

What do I think about the stability of the solution?

I've never faced any issues with stability. For my usage, I have found it to be very reliable. there are no bugs or glitches. it doesn't crash or freeze.

That said, stability could always be a bit better.

What do I think about the scalability of the solution?

I only use the solution on my PC. I have not attempted to scale the product. I wouldn't be able to really determine how scalable it is.

I have no plans to increase usage.

How are customer service and technical support?

While I haven't contacted technical support for myself, I have for my business, and I have found Microsoft support to be helpful and responsive. I'm satisfied with the level of support I have gotten.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive, and it would always be preferable if it didn't cost as much as it does. 

What other advice do I have?

I'm just a Windows 10 user. I use it on my own personal PC as well as at work.

We are using the latest version of the solution. We use the most up-to-date as we routinely update the product.

The system, as it is right now, is sufficient for my purposes. 

I'd recommend the solution to other users and organizations.

At this time, finding that it meets my needs, I would rate the product at a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1652925 - PeerSpot reviewer
Test Automation Lead at a financial services firm with 10,001+ employees
Real User
Scalable with good integration capabilities and great stability
Pros and Cons
  • "Microsoft recently has been doing a lot to improve their products and we've been happy with the advances."
  • "The enterprise version I have contains many things that are not intended to be enterprise; they are intended for home customers. This includes things like some games and some stuff like that."

What is our primary use case?

The solution is basically used for our work processes. We use it for daily communication.

What is most valuable?

In terms of Microsoft products, for me, the most important aspect is integration. You are provided with integration between all of these different tools from one vendor. 

For communication, Microsoft Teams is quite good. I like it.

It is a stable solution.

The solution is scalable. The cloud product has scalability as well.

Microsoft recently has been doing a lot to improve their products and we've been happy with the advances. 

What needs improvement?

If we talk about Windows, it's too generic.

The enterprise version I have contains many things that are not intended to be enterprise; they are intended for home customers. This includes things like some games and some stuff like that. It needs to be more streamlined and customized for business users. 

For how long have I used the solution?

I've been using the solution for a couple of years now. It's likely been around four or so.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. It's very reliable. The performance is good.

What do I think about the scalability of the solution?

The solution has been very scalable, especially if you take advantage of the cloud deployment model. If a company needs to expand it, it's easy enough to do so.

We have this solution on every computer, It's used by thousands of people within our organization.

How are customer service and technical support?

Sometimes I need to contact technical support to give me some additional rights or something like that. Or to install something that I don't have, as a corporate company and you cannot just install everything you want on your computer. You have to ask for support. This is our internal team, however. 

I have never called Microsoft myself. Therefore, I cannot speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

At other companies, I did use other products. However, here, it's always been Windows. 

How was the initial setup?

I don't deal with the installation process. Our IT department does it. It's not my problem.

There's an internal team that deals with maintenance as well. I do not have to worry about that.

What about the implementation team?

We have an IT department that can internally handle any implementations. 

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the costs involved in the product. I do not handle licensing.

What other advice do I have?

We are a customer and an end-user.

We are using the latest version of the solution. I cannot speak to the exact version number.

I would rate the solution at an eight out of ten. We've been pleased with its capabilities in the years we've used it.

I would recommend the solution to other users and companies. It works well. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1567812 - PeerSpot reviewer
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Efficient, stable, and quick to deploy
Pros and Cons
  • "Everyone uses Windows 10 and they are very familiar with how to operate it. You don't need to do intensive training."
  • "There are no missing features."

What is our primary use case?

We primarily use the solution for Windows processes. We only work on Windows. 

What is most valuable?

The solution is stable. 

We are able to integrate what we need to.

The product works very well.

We found the initial setup to be quite straightforward. The deployment is fast as well. 

The security has gotten much better over the years. Several years ago, it was not as good as it is now. 

There are fewer updates and it's a very efficient product.

Everyone uses Windows 10 and they are very familiar with how to operate it. You don't need to do intensive training. 

What needs improvement?

So far, the solution offers everything we need and we are happy with its capabilities. There are no missing features.

For how long have I used the solution?

We've likely been using the solution for more than ten years at this point. It's been over a decade and we've used it for quite a long time. We started using it around the time it was launched. 

What do I think about the stability of the solution?

The solution has been stable over the years. It doesn't crash or freeze and there are no bugs or glitches. The performance is pretty good. 

What do I think about the scalability of the solution?

While I cannot speak to how scalable the solution is, I would say that it is scalable enough for our purposes. 

We have about 1,000 people using the solution currently.

How are customer service and technical support?

We've never had any issues with technical support. They have always been knowledgeable and ready to assist. It's very easy to browse forums and find answers to your questions. We're quite satisfied with the availability of assistance. 

Which solution did I use previously and why did I switch?

Previous to this solution, we used Windows 7. We simply moved to Windows 10 in order to upgrade our Windows. 

How was the initial setup?

The solution is very straightforward and simple in terms of having to do an initial setup. It's not too difficult. 

It only takes about an hour to deploy the solution. It's fast and easy.

What other advice do I have?

I'd rate the solution at a ten out of ten. It works very well for our organization. 

I would recommend the product to other users and organizations. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Windows 10 Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Windows 10 Report and get advice and tips from experienced pros sharing their opinions.