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Zscaler Private Access (ZPA) pros and cons

Vendor: Zscaler
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Zscaler Private Access (ZPA) offers impressive scalability, allowing for immediate user upgrades.
It enhances security by permitting access to specific applications instead of the entire network.
Zscaler Private Access (ZPA) resolves network choke issues, enabling access from public networks without internal integration.
Zscaler provides secure remote access to internal applications, reducing the attack surface significantly.
Its Zero Trust architecture inherently boosts security levels.

CONS

There are bugs in Zscaler Private Access (ZPA) that are still unresolved.
Setting posture profiles for vendor machines needs improvement.
Zscaler restricts customization to 256 rules, which can be limiting.
The configuration of identity providers like Azure is complicated.
The price increases annually, making it more expensive and driving customers towards alternatives.
 

Zscaler Private Access (ZPA) Pros review quotes

Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Nov 11, 2024
The scalability is amazing. Whenever we need to upgrade the users, it increases immediately.
Reviewer75941 - PeerSpot reviewer
Consultant at a consultancy with 10,001+ employees
Feb 5, 2025
Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks.
Martin Partridge - PeerSpot reviewer
Solutions Architect at Direct Line Group
Feb 11, 2025
Zscaler ZPA is easy to administer and is organized in a straightforward and logical manner.
Learn what your peers think about Zscaler Private Access (ZPA). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
MP
Technical management of Network Security - Network Hub at a comms service provider with 5,001-10,000 employees
Mar 19, 2025
Zscaler Private Access (ZPA) is much more secure than VPN because users are only allowed to access specific applications rather than the whole network.
BW
IT Consultant at The instillery
Apr 22, 2025
Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability.
TarunKumar5 - PeerSpot reviewer
Lead Engineer at FIS Global
May 22, 2025
Zscaler Private Access (ZPA) is more secure than these particular VPN solutions.
reviewer2711850 - PeerSpot reviewer
DevOps Team Member at a computer software company with 201-500 employees
May 28, 2025
Zscaler has allowed an easy, secure way for us to access our internal resources from outside.
EG
DevOps Engineer at a computer software company with 201-500 employees
Jun 5, 2025
Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications.
reviewer1492392 - PeerSpot reviewer
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
Jun 18, 2025
The best advantage of the product is that it is always on as a VPN, which gives us much more functionality.
Reviewer921606 - PeerSpot reviewer
Sr. Cloud Security Architect at a tech services company with 11-50 employees
Oct 27, 2025
I would assess the security level achieved with Zscaler Private Access (ZPA)'s Zero Trust architecture as inherent to the system.
 

Zscaler Private Access (ZPA) Cons review quotes

Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Nov 11, 2024
There are some bugs in the solution.
Reviewer75941 - PeerSpot reviewer
Consultant at a consultancy with 10,001+ employees
Feb 5, 2025
One area for improvement is setting posture profiles for vendor machines.
Martin Partridge - PeerSpot reviewer
Solutions Architect at Direct Line Group
Feb 11, 2025
Zscaler restricts customization to a maximum of 256 customizable rules, which can be a limitation for us.
Learn what your peers think about Zscaler Private Access (ZPA). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
MP
Technical management of Network Security - Network Hub at a comms service provider with 5,001-10,000 employees
Mar 19, 2025
The rollout process could be much easier, and the configuration of identity providers like Azure is more complicated than with other zero trust network providers. This can be a pain point.
BW
IT Consultant at The instillery
Apr 22, 2025
The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives.
TarunKumar5 - PeerSpot reviewer
Lead Engineer at FIS Global
May 22, 2025
Sometimes connection errors occur when users are unable to connect to the particular cloud.
reviewer2711850 - PeerSpot reviewer
DevOps Team Member at a computer software company with 201-500 employees
May 28, 2025
The solution is not scalable; we deploy it in a high-availability environment, but it's not automated.
EG
DevOps Engineer at a computer software company with 201-500 employees
Jun 5, 2025
The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this.
reviewer1492392 - PeerSpot reviewer
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
Jun 18, 2025
I am not happy with the technical support from Zscaler Private Access (ZPA), particularly in India, where reachability is an issue with salespersons.
Reviewer921606 - PeerSpot reviewer
Sr. Cloud Security Architect at a tech services company with 11-50 employees
Oct 27, 2025
Zscaler Private Access (ZPA) can be improved by expanding integrations.