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Zscaler Private Access (ZPA) pros and cons

Vendor: Zscaler
4.4 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Zscaler Private Access (ZPA) boasts impressive scalability, allowing for immediate user upgrades.
It enhances security by limiting user access to specific applications instead of the entire network.
Zscaler Private Access (ZPA) effectively resolves network choke issues, facilitating application access from public networks.
Its maturity is evident in terms of features and stability when compared to other vendors.
Zscaler provides a secure, easy way to access internal resources from external locations.

CONS

There are bugs in Zscaler Private Access (ZPA) and their resolution is taking time.
Setting posture profiles for vendor machines is an area for improvement.
Zscaler restricts customization to a maximum of 256 rules, which can be limiting.
There is a lack of control over the 700+ external IPs through which traffic exits Zscaler.
The rollout process is complicated, especially with configuring identity providers like Azure.
 

Zscaler Private Access (ZPA) Pros review quotes

reviewer1492392 - PeerSpot reviewer
Jun 18, 2025
The best advantage of the product is that it is always on as a VPN, which gives us much more functionality.
EG
Jun 5, 2025
Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications.
Martin Partridge - PeerSpot reviewer
Feb 11, 2025
Zscaler ZPA is easy to administer and is organized in a straightforward and logical manner.
Learn what your peers think about Zscaler Private Access (ZPA). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer2711850 - PeerSpot reviewer
May 28, 2025
Zscaler has allowed an easy, secure way for us to access our internal resources from outside.
TarunKumar5 - PeerSpot reviewer
May 22, 2025
Zscaler Private Access (ZPA) is more secure than these particular VPN solutions.
MP
Mar 19, 2025
Zscaler Private Access (ZPA) is much more secure than VPN because users are only allowed to access specific applications rather than the whole network.
Erez Gilron - PeerSpot reviewer
May 28, 2025
The features I appreciate the most about Zscaler Private Access (ZPA) are that it is very easy to use, and we have Terraform for it, which makes it even easier and very straightforward.
Reviewer75941 - PeerSpot reviewer
Feb 5, 2025
Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks.
BW
Apr 22, 2025
Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability.
Sumit Bhanwala - PeerSpot reviewer
Nov 11, 2024
The scalability is amazing. Whenever we need to upgrade the users, it increases immediately.
 

Zscaler Private Access (ZPA) Cons review quotes

reviewer1492392 - PeerSpot reviewer
Jun 18, 2025
I am not happy with the technical support from Zscaler Private Access (ZPA), particularly in India, where reachability is an issue with salespersons.
EG
Jun 5, 2025
The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this.
Martin Partridge - PeerSpot reviewer
Feb 11, 2025
Zscaler restricts customization to a maximum of 256 customizable rules, which can be a limitation for us.
Learn what your peers think about Zscaler Private Access (ZPA). Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer2711850 - PeerSpot reviewer
May 28, 2025
The solution is not scalable; we deploy it in a high-availability environment, but it's not automated.
TarunKumar5 - PeerSpot reviewer
May 22, 2025
Sometimes connection errors occur when users are unable to connect to the particular cloud.
MP
Mar 19, 2025
The rollout process could be much easier, and the configuration of identity providers like Azure is more complicated than with other zero trust network providers. This can be a pain point.
Reviewer75941 - PeerSpot reviewer
Feb 5, 2025
One area for improvement is setting posture profiles for vendor machines.
BW
Apr 22, 2025
The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives.
Sumit Bhanwala - PeerSpot reviewer
Nov 11, 2024
There are some bugs in the solution.

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