We manage the customizing and seeding parts for our customers, using Own Data Platform to provide backup and recovery services. We work with exhibition companies that regularly expand their operations.
Efficient data management with robust restore feature and room for improved anonymization
What is our primary use case?
How has it helped my organization?
Own Data Platform provides a comprehensive backup and recovery solution, allowing us to manage customer data efficiently. It has improved our ability to maintain data integrity with features like restore and data seeding.
What is most valuable?
The most valuable feature for our customers is the restore functionality. As consultants, we also find the seeding part useful because it helps us manage and grow data in our sandboxes, such as DevOps environments.
What needs improvement?
The anonymization feature can be improved. It’s currently not straightforward and often requires a technical person to operate, which can be challenging for non-technical users.
For how long have I used the solution?
We have been utilizing Own Data Platform for over five years.
What do I think about the stability of the solution?
The stability of Own Data Platform is excellent. We have been using it for the past ten years without any major issues, and there is good communication with their team.
What do I think about the scalability of the solution?
Scalability is not an issue as Own Data Platform can be used by developers and handle large infrastructures without problems.
How are customer service and support?
The technical support is outstanding. They usually respond to tickets within fifteen minutes, making the support both effective and fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We considered other tools and found them insufficient for our needs.
How was the initial setup?
The initial setup is straightforward due to the user-friendly UI provided by Own Data Platform, allowing different organizations to be set up with unique usernames and passwords.
What's my experience with pricing, setup cost, and licensing?
The pricing is somewhat high, rated at an eight out of ten. However, the value provided justifies the cost compared to other tools.
What other advice do I have?
Own Data Platform is a versatile tool that supports a range of technologies beyond Salesforce, delivering speed and reliability with comprehensive support.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
