BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.
| Product | Mindshare (%) |
|---|---|
| BMC Track-It! | 1.9% |
| ServiceNow | 12.9% |
| Freshservice | 5.4% |
| Other | 79.8% |
Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.
What are the key features of BMC Track-It!?BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.
BMC Track-It! was previously known as BMC Numara Track-It!, Numara Track-It!, Numara.
Florida Hospital, Mitchell International
| Author info | Rating | Review Summary |
|---|---|---|
| ICT Manager at a legal firm with 11-50 employees | 2.5 | We use BMC Track-It! primarily for help desk management and IT asset management. However, the current version is less user-friendly for small IT organizations and has affected the asset management features, especially in skill-based routing, compared to previous versions. |
| Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees | 2.0 | I use this stable help desk tool, finding setup easy. However, it's cumbersome with poor reporting, lacks direct support, and needs better IDL processes and integrations. I'm considering replacing it. |
| Help Desk Manager at a consumer goods company with 501-1,000 employees | 4.5 | I find Track-It!'s parent/child ticketing useful, especially for problem management. Yet, its self-service is not user-friendly, and it proves difficult for companies over 700 employees or for broader business applications. |
| IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees | 5.0 | We find Track-It! valuable for managing work orders and tracking issues using its Help Desk and Purchasing modules. It improves our department's efficiency, though minor improvements are anticipated in a future update. |
| Security Manager at a energy/utilities company with 201-500 employees | 4.5 | Track-IT! drastically improved our IT efficiency, enabling us to handle increased workload, resolve issues faster, and reduce service calls. We value its customization and reporting, though we hope for improvements in its asset management module. |
