Symantec Privileged Access Manager Reviews

Symantec Privileged Access Manager offers flexible pricing options, including per-device, per-user, and subscription models, with costs varying based on agreement terms. While it is potentially less expensive than some competitors like BeyondTrust, it is generally considered a high-cost solution. Companies should budget for training and additional infrastructure. Negotiations on discounts are possible, and the A2A component may incur ongoing costs. Long-term planning and understanding architectural needs are crucial for cost management.

• "They offer per-device, per-user, or monthly and yearly licensing models."
• "The version we are using is affordable compared to BeyondTrust, which is maybe three to four times as expensive, but it depends on the features."
• "It is reasonably priced."

Organizations use Symantec Privileged Access Manager for managing access to infrastructure, ensuring two-factor authentication, and controlling privileged accounts in data centers and enterprise environments. It integrates with CA strong authentication, manages both Linux and Windows passwords, reduces attacks, and records sessions. Clients in financial sectors employ it for RDP and SSH session management, and application credential control, emphasizing scalability and identity governance for improved security and privileged user oversight.

Support for Symantec Privileged Access Manager varies. Many note responsive, knowledgeable technical support that resolves issues efficiently, while some face long response times and difficulty accessing higher-level assistance. Feedback suggests support has improved, especially with newer teams, but certain users experience unresponsiveness and complex issue handling. Broadcom ownership sees mixed reactions, with some noting slower service compared to CA Technologies. Some users rely more on documentation, indicating there's room for enhancement. Ratings generally range from average to excellent.

Initial setup of Symantec Privileged Access Manager is generally straightforward and easy to configure. Users find it simple to deploy, especially with guidance or additional resources. Some experience complexity with networking and configuration phases, particularly involving integration and rule management. Challenges can arise when addressing internal processes or political aspects. For others, appliance deployment is seamless, accelerated by virtual environments. While typical setup is efficient, specific issues can necessitate further technical support.

Symantec Privileged Access Manager appears to handle scaling effectively for many, with users noting enterprise-level expandability. Positive experiences highlight its ability to manage large volumes and multiple environments. However, some face challenges with specific features like credential management and active directory integration, affecting identity scalability. Organizations found ways to mitigate these issues, like hardware adjustments. While major institutions leverage it successfully, others report occasional concerns about handling peak loads and password management tasks.

Symantec Privileged Access Manager demonstrates strong stability, with many noting no problems in operation. It occasionally faces issues during patches or upgrades, but consistent improvements and updates have resolved past concerns. Users appreciate its reliability in various environments and its ability to manage clustering effectively. While some report minor initial challenges, stability is generally praised across different contexts, with improvements making it a dependable choice for many companies.