Cisco Secure Access Reviews

Cisco Secure Access provides significant security benefits and cost reduction through license consolidation. Users highlight the integration advantage by consolidating multiple platforms into one interface. The importance of comprehensive financial analysis is emphasized, particularly understanding outages' costs. While some users experience reduced costs, others face challenges with too many access platforms, impacting perceived value. Transitioning from previous products leads to noticeable savings for many, although internal organizational issues can affect the full potential.

Cisco Secure Access is considered a premium product, with prices ranging from 25,000 to 30,000 per year. Users report costs for monitoring, setup, and hardware add to the expense. While the tool offers competitive advantages and deal IDs, renewal costs can be high. Pricing complexity, especially in licensing, is noted as a challenge. Discounts, particularly in Asian markets, are insufficient, and in regions like Brazil, cost remains a significant concern.

• "For what you get, it's a fair price in comparison to other products."
• "It is confusing. When you look at the prices, you have different licensing and years of licensing that you have to purchase. Additionally, it's unclear what service you get from those licenses regarding end-user support. We have a representative who has to walk me through it every time."
• "The pricing, setup costs, and licensing for Cisco Secure Access have been very competitive compared to other platforms. I believe that if Cisco continues to improve costs or offers something similar to a Cisco credit, it would attract more customers."

Organizations primarily use Cisco Secure Access for authentication and accounting services, securing security controls, and ensuring seamless connectivity. It provides essential protection for remote users without the need for VPNs. Prominent use includes managing access, securing data in the energy sector, and addressing customer requirements in BFSI. Key features such as Zero Trust Network Access, DNS functionality, and protection against malware and ransomware are highly valued for secure network access and management.

Customer service and support for Cisco Secure Access have been described as good, with some occasional delays. Teams find the resources beneficial and the support reliable, but accessing it can be complex. The assistance has met expectations, with dedicated account teams providing ease for larger enterprises. Quick responses and effective resolutions are appreciated. Some experience challenges in obtaining expert help promptly, influencing the ratings given, which range from eight to nine out of ten.

The setup of Cisco Secure Access is consistently easy and smooth, with IT staff able to handle it without major issues. Many highlight the solution's straightforwardness and ease of deployment. Some noted the importance of effective communication with users to meet initial requirements smoothly. While there were some initial migration challenges, especially from Cisco Umbrella, having cloud deployment makes adding more solutions easier. Many suggest using third-party vendors and appreciate Cisco's support for hybrid deployment models.

Cisco Secure Access demonstrates strong adaptability, rated highly by multiple users. It effectively meets the growing needs of organizations, supporting both internal networks and guest connections. While some see room for enhancements, most agree on its ability to scale efficiently, aligning with evolving requirements. Cloud functionalities, including DNS features, contribute to its scaling capabilities, though some suggest leveraging additional cloud services for optimal performance. Users appreciate continuous improvements, which influence their renewal decisions positively.

Users find Cisco Secure Access to be highly stable, with many rating its stability ten out of ten. They report no significant downtime, crashes, or performance issues. Some have noted occasional lag or slow response times, but these issues tend to resolve quickly. In Brazil, users hear no complaints about availability, although some minor connectivity glitches are noted. However, many conclude these as minor and quickly rectified, affirming the solution’s overall reliability.