What is our primary use case?
Citrix XenServer is used for server virtualization and serves as a competitor to VMware ESXi. This is a server virtualization product.
The major operating systems, Windows and Linux, are supported by Citrix XenServer. There are no major challenges with supportability. We never faced any significant problems where supportability was an issue. There will be some challenges during deployment, which is why our expertise is required. If customers could simply click through options, they wouldn't choose us or pay for our services. This expertise is definitely required. I never see major problems where compatibility is an issue. If you follow Citrix documentation, then you are done. If you do something out of the box or use unsupported versions for deployment, then you may face challenges. However, if you follow the documentation, there shouldn't be any challenges.
What is most valuable?
In the past, we utilized the live migration feature in Citrix XenServer, but not in this project. This is a new, fresh deployment, so there is no live migration.
The support of heterogeneous resource pool in Citrix XenServer depends on the deployment and customer requirements. If a customer requires heterogeneous deployment, we accommodate that. Generally, Citrix XenServer goes in straightforward vanilla deployment because it is majorly used for Citrix farms. Very few customers use it for other products or applications.
Intelligent performance optimization is available in this product, but very few customers use it, and those who do aren't using it extensively. I cannot comment extensively on this feature at present.
What needs improvement?
In a DC, DR situation, if applications are self-dependent and self-DR replicated, then it works fine. However, if hypervisor-level backup or replication is required, very few backup software options in the market can perform backup from Citrix XenServer. One of these is a Chinese product called Vinchin.
Citrix XenServer should support some major backup software. This is the primary requirement. Additionally, it should have fast storage space recovery. These are the two main areas that need improvement.
For how long have I used the solution?
We have been working with Citrix XenServer for more than 20 years.
What was my experience with deployment of the solution?
The recent deployment we completed with Citrix XenServer was complex. We performed the deployment for one of the biggest companies in Bangladesh, implementing a multi-tenant architecture with multiple hubs for DC and DR locations. Multiple zones, hubs, and locations were involved. This is one of the biggest deployments we have completed, and we are now proceeding with XenApp deployment.
These product deployments typically take two to three days, or maximum five days. However, the architecture finalization, documentation, and obtaining approval from different customer departments took considerable time. Network requirements, storage requirements, hardware mounting, and storage mounting all needed to be completed before beginning the Citrix XenServer deployment. Overall, it took one and a half months, though the Citrix XenServer deployment itself only requires three to five days.
How are customer service and support?
I observe significant limitations in the support for Citrix XenServer. There appear to be very few engineers at Citrix who understand the problems, and we experience considerable delays in support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We worked with Citrix Secure Private Access in the past, but we are not currently working with it.
What about the implementation team?
Three to four engineers are generally involved in the deployment process. It depends on the location. In cases with three locations, we work in parallel and need to deploy six engineers.
As a core technical person handling business operations, my expertise is required for enterprise and super enterprise customers, particularly when dealing with CIOs and CEOs. While I don't perform the deployment or configuration, I must be present for architectural decisions and other major decisions.
What's my experience with pricing, setup cost, and licensing?
Licensing with Citrix XenServer is very cost-effective. Organizations save substantial money because competing solutions, such as VMware, cost double or triple. If you are using Citrix load only, then it's free, resulting in significant cost savings for organizations.
Cost-wise, I would rate Citrix XenServer a nine, but feature-wise, I would rate it six or seven.
Which other solutions did I evaluate?
For disaster recovery, organizations need to implement backup solutions or storage replication. Citrix XenServer has some limitations in this area because many backup servers are not compatible with it, causing numerous problems.
Typically, hypervisors provide APIs or methods for backup software to communicate directly with the hypervisor. With Citrix XenServer, major backup products cannot directly communicate with the hypervisor to perform VM backups or DR. This is the biggest challenge, which is why Citrix XenServer generally struggles with DR and DC requirements.
What other advice do I have?
We are currently working with Citrix XenServer. Three to four engineers are typically involved in the deployment process. For deployments across multiple locations, such as three locations working in parallel, we need to deploy six engineers. On a scale of 1-10, this solution rates a 7.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other