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INTELLIBOT Reviews

Vendor: ServiceNow
3.5 out of 5
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What is INTELLIBOT?

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

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INTELLIBOT is the #26 ranked solution in best RPA tools. PeerSpot users give INTELLIBOT an average rating of 7.0 out of 10. INTELLIBOT is most commonly compared to UiPath Platform: INTELLIBOT vs UiPath Platform. INTELLIBOT is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
Buyer's Guide
INTELLIBOT
August 2025
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INTELLIBOT mindshare

As of August 2025, the mindshare of INTELLIBOT in the Robotic Process Automation (RPA) category stands at 0.5%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
INTELLIBOT0.5%
UiPath Platform19.4%
Microsoft Power Automate18.3%
Other61.8%
Robotic Process Automation (RPA)

PeerResearch reports based on INTELLIBOT reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonINTELLIBOT vs UiPath PlatformAug 29, 2025Download
ComparisonINTELLIBOT vs Automation AnywhereAug 29, 2025Download
ComparisonINTELLIBOT vs Microsoft Power AutomateAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.419.4%98%841 interviewsAdd to research
Microsoft Power Automate3.918.3%87%131 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

INTELLIBOT offers diverse features including desktop and robotic process automation, a user-friendly visual editor, and seamless Citrix integration. It includes IntelliCapture for document handling, drag-and-drop AI, and email functionalities. Parallel activity enables simultaneous processes. Machine learning capabilities include document and text classification without extra licenses. The studio eases user management with built-in access controls at no extra cost. Automation replay, form creation, and scripting enhance user experience, enabling substantial operational task automation and cost savings.
  • "One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers."
  • "The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."
  • "The replay of the automation is an awesome feature."

Room for Improvement

INTELLIBOT needs enhancements for its cognitive marketing platform, built-in libraries, and scripting independence. Improving Java interaction, OCR creation, and documentation is essential. Users face challenges with development, action sets, and orchestrator updates. Robust trigger actions and user-friendly features are desired, along with efficient logging and reporting systems. Exception handling and customer support require attention. The platform's high cost, limited functionality, and database issues are concerns, and competitors offer superior alternatives.
  • "There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion."
  • "A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
  • "Has limited functionality and uses extensive resources."

ROI

Users indicate ROI from INTELLIBOT is feasible, noting revenue generation and cost-effectiveness. They mention high returns due to its lower license cost compared to other RPA tools. Immediate savings are observed, particularly from automating operational tasks, reducing headcount needs.

Pricing

INTELLIBOT is preferred for its competitive pricing, notably less than Blue Prism, with approximate annual costs ranging from $1,000 to $5,000 USD per license depending on the subscription plan and negotiation possibilities. Users express satisfaction with pricing, citing ease of configuration and significant cost advantages. Despite perceptions of being expensive by some, many find it offers great value for money in comparison to competitors.
  • "It is quite cheap. In the year 2019, it was $1000 for a year."
  • "At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."
  • "The solution requires a license and we purchased one annually. We were satisfied with the price."

Popular Use Cases

Distributors use INTELLIBOT as an automation tool for repetitive tasks with minimal coding. It aids banks, recruiters, power sectors, and hardware by handling emails, capturing documents, and integrating with Windows and SQL databases. It supports RPA and RDA projects, excelling in Microsoft applications and web data fetching. Ideal for tasks like invoicing, payroll, and call center functions, INTELLIBOT is comparably aligned with UiPath and Blue Prism, with versatile deployment in various industries.

Service and Support

INTELLIBOT's customer service in India is typically good, with well-trained technical support and prompt responses. Users have reported needing multiple calls for pre-deployment issues, but emails are answered quickly. The community portal is a valuable resource. Some users note slower response times since integration with ServiceNow, and limited support for partners. Interaction frequency varies, with weekly tech team check-ins and occasional delays in troubleshooting.

Deployment

INTELLIBOT's initial setup is generally considered straightforward and simple, even for those with limited coding expertise. It typically involves accessing the portal, installing the studio, which connects to the cloud, and utilizing a zip file. Deployment time can be around one to two hours, depending on the process and developer's expertise. Users appreciate its ease and smooth implementation, enabled by ServiceNow's platform, with a perspective on high ROI due to lower license costs.

Scalability

Users express mixed opinions on INTELLIBOT scalability. Some highlight its scalability with successful implementations across multiple mailboxes and employees, while others feel it lags behind competitors. Although one group noted scalability rating of six, others suggested potential for growth, rating it at eight. Custom plugin creation is possible, yet experts suggest that further knowledge of INTELLIBOT's advanced capabilities is needed to fully assess scale potential.

Stability

Users express satisfaction with INTELLIBOT's stability, noting its consistent performance over extended periods. Instances of minor issues, such as license glitches and scanned document capture challenges, were resolved through updates. While major updates occasionally require package reinstallation, users find the stability commendable, with ratings ranging from seven to eight out of ten. Regular updates enhance features, maintaining INTELLIBOT's reliability, and there is minimal downtime reported. Users appreciate ongoing improvements in the system's functionality.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our INTELLIBOT Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
By reviewers
By visitors reading reviews
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise43
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
26%
Manufacturing Company
9%
Educational Organization
9%
Financial Services Firm
9%
Healthcare Company
6%
Performing Arts
6%
Recreational Facilities/Services Company
6%
Retailer
6%
Comms Service Provider
3%
Consumer Goods Company
3%
Legal Firm
3%
Outsourcing Company
2%
Media Company
2%
Pharma/Biotech Company
2%
Logistics Company
2%
Hospitality Company
2%
Government
2%
Transportation Company
2%
University
2%

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Product Categories

Product Categories
Robotic Process Automation (RPA)

Popular Comparisons

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INTELLIBOT Reviews Summary
Author infoRatingReview Summary
Delivery Head at Emergys Mexico3.5I work as an implementation partner for ServiceNow, using INTELLIBOT for process automation. Its scripting simplifies use and offers immediate cost savings. However, I suggest improvements in promotion and support, as superior alternatives like UiPath and Automation Anywhere exist.
RPA Team Lead Developer at Standard Chartered Bank4.0I have found INTELLIBOT highly effective for RPA projects, especially with Microsoft apps. The parallel activity feature is valuable, but it requires better documentation and improvements in Java interaction and OCR functionality. Integration is easier than with UiPath.
Technical Project Manager at Standard Chartered Bank2.5I work in a bank's call center utilizing INTELLIBOT for Windows mainframe automation. Despite its valuable automation replay feature and revenue benefit, the tool lacks user-friendliness with logging and reporting issues. I prefer using Pega Robotics.
RPA Lead at Sparsh Communications Pvt. Ltd4.0I use INTELLIBOT for automation as an RPA tool for tasks like invoicing and payroll. It's similar to UiPath and Blue Prism, with an intuitive drag-and-drop studio, easy user management, scalability, but needs better triggers and a modernized orchestrator.
Lead Software Engineer at Peristent Systems3.5I primarily use INTELLIBOT for automating data workflows, benefiting from its in-built machine learning tools and drag-and-drop features. However, it needs improvements in automation processes and action sets. It's cost-effective compared to other RPA solutions.
Manager at a manufacturing company with 1,001-5,000 employees3.5I find INTELLIBOT beneficial for automating repetitive tasks without special criteria and appreciate its ability to create forms. However, its exception handling needs improvement. Its ROI is favorable compared to other RPA tools due to lower license costs.
Director intelligent automation at AMISEQ2.5No summary available
Director at PERPETUAL CONCEPTS LLC4.0No summary available