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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

INTELLIBOT requires little coding knowledge and is easy to use.
The visual editor is a valuable feature, allowing effortless deployment and email monitoring.
INTELLIBOT has an in-built document and text classification for machine learning without needing a separate license.
There is a helpful community available through the portal for support and inquiries.
The license cost of INTELLIBOT is lower, offering a good return on investment compared to other RPA tools.

CONS

INTELLIBOT is heavily dependent on external scripts, which should be reduced by adding built-in libraries.
Documentation available on Google is insufficient for understanding activities and parameters.
Development issues occur when commands are directly published to SQL, causing auto-updates in automation.
Trigger actions need to be more robust to prevent bots from following incorrect workflows.
INTELLIBOT competes with longer-established products that require increased promotion for improvement.
 

INTELLIBOT Pros review quotes

Sai Kumar Reddy - PeerSpot reviewer
Feb 15, 2023
There's a helpful community available through the portal.
Renjith Raghunathan - PeerSpot reviewer
Feb 14, 2023
It is a stable product. We have been using it for 15 months now, and there have been no issues.
Chandresh Agarwal - PeerSpot reviewer
Feb 14, 2023
For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot.
Learn what your peers think about INTELLIBOT. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
AS
Dec 1, 2020
This solution is easy to use and requires little coding knowledge.
RP
May 11, 2023
The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.
AK
May 5, 2025
One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers.
Celestine D. - PeerSpot reviewer
May 19, 2021
I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks.
Asvinth Saravanan - PeerSpot reviewer
Mar 9, 2023
The replay of the automation is an awesome feature.
 

INTELLIBOT Cons review quotes

Sai Kumar Reddy - PeerSpot reviewer
Feb 15, 2023
The trigger actions need to be more robust.
Renjith Raghunathan - PeerSpot reviewer
Feb 14, 2023
Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values.
Chandresh Agarwal - PeerSpot reviewer
Feb 14, 2023
The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now.
Learn what your peers think about INTELLIBOT. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
AS
Dec 1, 2020
I would like to see the cognitive marketing platform improved.
RP
May 11, 2023
A couple of times, we noticed that some bugs caused the bot to go in the wrong flow.
AK
May 5, 2025
There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion.
Celestine D. - PeerSpot reviewer
May 19, 2021
The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from.
Asvinth Saravanan - PeerSpot reviewer
Mar 9, 2023
Has limited functionality and uses extensive resources.