Service and Support
INTELLIBOT's customer service in India is typically good, with well-trained technical support and prompt responses. Users have reported needing multiple calls for pre-deployment issues, but emails are answered quickly. The community portal is a valuable resource. Some users note slower response times since integration with ServiceNow, and limited support for partners. Interaction frequency varies, with weekly tech team check-ins and occasional delays in troubleshooting.
Deployment
INTELLIBOT's initial setup is generally considered straightforward and simple, even for those with limited coding expertise. It typically involves accessing the portal, installing the studio, which connects to the cloud, and utilizing a zip file. Deployment time can be around one to two hours, depending on the process and developer's expertise. Users appreciate its ease and smooth implementation, enabled by ServiceNow's platform, with a perspective on high ROI due to lower license costs.
Scalability
Users express mixed opinions on INTELLIBOT scalability. Some highlight its scalability with successful implementations across multiple mailboxes and employees, while others feel it lags behind competitors. Although one group noted scalability rating of six, others suggested potential for growth, rating it at eight. Custom plugin creation is possible, yet experts suggest that further knowledge of INTELLIBOT's advanced capabilities is needed to fully assess scale potential.
Stability
Users express satisfaction with INTELLIBOT's stability, noting its consistent performance over extended periods. Instances of minor issues, such as license glitches and scanned document capture challenges, were resolved through updates. While major updates occasionally require package reinstallation, users find the stability commendable, with ratings ranging from seven to eight out of ten. Regular updates enhance features, maintaining INTELLIBOT's reliability, and there is minimal downtime reported. Users appreciate ongoing improvements in the system's functionality.
