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IQVIA Orchestrated Customer Engagement Reviews

Vendor: IQVIA
3.5 out of 5
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What is IQVIA Orchestrated Customer Engagement?

Orchestrated Customer Engagement (OCE) is the next generation commercial platform from IQVIA. OCE connects sales, marketing, medical and other functions to harmonize interactions with customers. This enables life sciences companies to build trust and optimize performance in a way not possible with legacy point solutions such as CRM and MCM tools.

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IQVIA Orchestrated Customer Engagement is the #42 ranked solution in top CRM solutions. PeerSpot users give IQVIA Orchestrated Customer Engagement an average rating of 7.0 out of 10. IQVIA Orchestrated Customer Engagement is most commonly compared to Salesforce Sales Cloud: IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud. IQVIA Orchestrated Customer Engagement is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a healthcare company, accounting for 35% of all views.
Buyer's Guide
CRM
September 2025
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Helped 868,787 peers since 2012

IQVIA Orchestrated Customer Engagement mindshare

As of October 2025, the mindshare of IQVIA Orchestrated Customer Engagement in the CRM category stands at 0.6%, down from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
IQVIA Orchestrated Customer Engagement0.6%
Microsoft Dynamics CRM4.4%
SAP CRM3.9%
Other91.1%
CRM
 
 
Key learnings from peers

Valuable Features

  • "I've found the customer 360 degree view to be valuable."

Room for Improvement

  • "Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."

Pricing

  • "OCE is less expensive than Veeva, for instance."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our CRM Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Healthcare Company
35%
Manufacturing Company
10%
Computer Software Company
10%
Comms Service Provider
5%
Financial Services Firm
5%
Media Company
5%
Outsourcing Company
5%
Transportation Company
5%
Retailer
3%
Insurance Company
3%
University
2%
Performing Arts
2%
Pharma/Biotech Company
2%
Real Estate/Law Firm
2%
Consumer Goods Company
2%
Educational Organization
2%
Government
2%
Logistics Company
2%
Venture Capital & Private Equity Firm
2%

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Learn more about IQVIA Orchestrated Customer Engagement

IQVIA Orchestrated Customer Engagement was previously known as IQVIA OCE.

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Popular Comparisons

Popular Comparisons
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Microsoft Dynamics 365 Customer Service vs IQVIA Orchestrated Customer Engagement Logo
Microsoft Dynamics 365 Customer Service vs IQVIA Orchestrated Customer Engagement
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IQVIA Orchestrated Customer Engagement Reviews Summary
Author infoRatingReview Summary
Dx Strategist at SK Telecom3.5No summary available