What is our primary use case?
It's for hosting the telecom workloads. It is for cloud management.
This solution has positively impacted real-time analytics and improved our system's performance.
Although, it wasn't very much telecom customized analytics. It was pretty much general for all the things. I had some other expectations, some more expectations. I couldn't use all the features because all the features were not useful to me.
How has it helped my organization?
It was very useful in terms of having the collective analytics. And the cloud overhead using this is still much lesser than the competitors.
In terms of latency, I found it has a slight edge compared to other competitors.
What is most valuable?
I like the scaling part. It's pretty easy to scale up based on the load.
What needs improvement?
For a hybrid cloud area, I see some issues when on the hybrid cloud; you want to use this kind of solution. It doesn't work great everywhere. If it's a complete solution from them, then it's very great. But when it's a hybrid cloud I'm trying to make, then I find some issues here.
Moreover, my expectations were probably slightly more for the third-party tool integration; for example, regarding the analytics, I had some different tools. So, integration was not as good as I was expecting. So, analytics, configuration tool I was not really happy.
So, there is room for improvement in context with integration with existing tools in our network environment.
For how long have I used the solution?
I have been using it for three years now.
What do I think about the stability of the solution?
It's a stable product. I didn't find any issues with regard to stability.
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability on a scale of ten to a fairly nine.
How are customer service and support?
Once the cloud was established, I was given the contract for even the cloud management itself. So, I didn't find any issues.
However there was one time when I wanted to do some upgrade there, which was especially with the OS upgrade. They took some time there, but it wasn't urgent for me, so I didn't mind.
So some response time, took a while.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
How was the initial setup?
It was not difficult, though the setup was done by the Juniper team itself, so they didn't take a lot of time.
For deployment, it wasn't the bottleneck for me. When I was doing the rollout, it was always taking less time than the WAN workloads for me. So, they never got exposed in terms of the deployment time because they were taking less time than the other components' deployment.
What was our ROI?
I was moving some workload for the first time to the cloud, and so it definitely saved time, especially the software upgrade we chose to take some time and more manual effort, all of which has been reduced significantly.
Initially, ramping up time was there, but I think that is a one-time effort.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
I would recommend to make it more telco-customized in a way. So, they charge a lot. But most of the features we don't use in this solution.