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OpenText SiteScope Reviews

Vendor: OpenText
3.9 out of 5
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What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #19 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.8 out of 10. OpenText SiteScope is most commonly compared to Dynatrace: OpenText SiteScope vs Dynatrace. OpenText SiteScope is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 25% of all views.
Buyer's Guide
OpenText SiteScope
August 2025
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OpenText SiteScope mindshare

As of August 2025, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.6%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
OpenText SiteScope0.6%
Dynatrace10.2%
Datadog8.5%
Other80.7%
Application Performance Monitoring (APM) and Observability

PeerResearch reports based on OpenText SiteScope reviews

TypeTitleDate
CategoryApplication Performance Monitoring (APM) and ObservabilityAug 28, 2025Download
ProductReviews, tips, and advice from real usersAug 28, 2025Download
ComparisonOpenText SiteScope vs DatadogAug 28, 2025Download
ComparisonOpenText SiteScope vs DynatraceAug 28, 2025Download
ComparisonOpenText SiteScope vs New RelicAug 28, 2025Download
Suggested products
TitleRatingMindshareRecommending
Dynatrace4.410.2%95%349 interviewsAdd to research
Datadog4.38.5%97%188 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpenText SiteScope offers agentless data collection and easily template-based standard configurations. Its infrastructure and application monitoring capabilities are valuable, providing comprehensive support for various virtual technologies and broad coverage. Users appreciate the lightweight, flexible setup and its integration with other monitoring tools. The web-based UI facilitates simple interaction, while its readymade templates save time in configuration, and alerting features efficiently identify issues. The agentless approach minimizes resource impact, making it user-friendly.
  • "I would rate the stability of OpenText SiteScope as excellent."
  • "I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
  • "The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."

Room for Improvement

OpenText SiteScope should improve its interface and reporting features. The licensing model has become costly, and integration with third-party tools is limited. There is a need for advanced dashboarding, enhanced cloud capabilities, and better scalability for large environments. Automation via API is restricted, and mobile health status monitoring is lacking. Agentless monitoring necessitates multiple firewall ports, and improvements in SMS gateway configuration and technical support are essential. Compliance issues and integration with newer technologies like Kubernetes also need attention.
  • "There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."
  • "The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
  • "While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

OpenText SiteScope's pricing is seen as complex and potentially costly, with licensing available as point-based or endpoint models. While setup is straightforward for those with existing hardware, users suggest it can be expensive, especially for enterprise-level deployment. Some note better value in open-source alternatives with similar monitoring capabilities. Licensing costs vary, often bundled with other services or requiring support contracts. The product's pricing scores around five or six out of ten in costliness, with calls for price reduction due to competition.
  • "The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
  • "I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
  • "The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

Organizations primarily use OpenText SiteScope for agentless infrastructure monitoring, including servers, network devices, and application performance. It effectively manages monitoring tasks such as CPU, memory, network resources, service availability, SSL, and URL monitoring. OpenText SiteScope is utilized to track logs for specific keywords, database queries, and connectivity checks. It serves various environments, supporting performance management, resource allocation, and alert systems across Windows, Linux, and databases like Active Directory and VMware.

Service and Support

OpenText SiteScope's customer service and support varies in quality. Many users rate technical support positively, highlighting well-organized documentation and good response for basic issues. However, some experience delays and insufficient expertise for complex problems, often requiring escalation to higher tiers. Users report mixed satisfaction, with some encountering capable engineers and responsive service, while others find support slow and ineffective. Overall satisfaction levels range widely, influenced by issue complexity and individual expectations.

Deployment

Many found OpenText SiteScope's initial setup easy and straightforward, often commenting on quick deployment and operational readiness within a few hours. Some mentioned that involving customizations or monitor provisioning required more effort and time. Upgrading posed more complexity due to certain administrative prerequisites. A few installations encountered challenges. Generally, users quickly achieved high reliability and resilience, especially when administrative access was in place, although configuration sometimes required further attention.

Scalability

OpenText SiteScope is perceived as scalable and efficient for managing extensive monitoring tasks across diverse environments. Many users highlight its capability for horizontal scaling and managing tasks across servers, although some request a more compact scaling approach. Its scalability is rated positively by users across different sectors, such as banking and telecom, with no significant issues reported in daily operation. Despite some limitations related to infrastructure, it supports a wide user base effectively.

Stability

OpenText SiteScope is generally stable, excelling in most environments. Users mention occasional issues with memory leaks in earlier versions and compatibility problems with Windows servers via SSH. Stability sometimes falters due to false alerts and complex environments, but many report no significant issues. SiteScope performs well, rarely crashes, and is considered highly stable, ranking highly within the Micro Focus portfolio. Stability is compromised only when changes are made to the application or server.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
By visitors reading reviews
Company SizeCount
Small Business47
Midsize Enterprise17
Large Enterprise140
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
25%
Manufacturing Company
16%
Computer Software Company
9%
University
6%
Performing Arts
5%
Government
5%
Insurance Company
3%
Pharma/Biotech Company
2%
Recruiting/Hr Firm
2%
Healthcare Company
2%
Retailer
2%
Comms Service Provider
2%
Logistics Company
2%
Media Company
2%
Energy/Utilities Company
2%
Outsourcing Company
1%
Transportation Company
1%
Real Estate/Law Firm
1%
Aerospace/Defense Firm
1%
Construction Company
1%
Recreational Facilities/Services Company
1%

Compare OpenText SiteScope with alternative products

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Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

  • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
  • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

    • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

    • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
  • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
  • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
  • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
  • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
  • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.

OpenText SiteScope customers

Vodafone Ireland, Kuveyt Turk Participation Bank

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Product Categories

Product Categories
Application Performance Monitoring (APM) and Observability

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OpenText SiteScope Reviews Summary
Author infoRatingReview Summary
Back office at Reliance Industries Ltd5.0We use OpenText SiteScope for custom monitoring such as SSL and keyword monitoring, finding its agentless setup efficient. However, reporting features need enhancement for better historical performance data. Integration with other applications is effective.
Performance & Monitoring Supervisor at Saudi Telecom Company4.5I use OpenText SiteScope to manage processes across different systems efficiently. It allows me to automate tasks using scripts and templates, increasing productivity. However, compliance issues sometimes hinder interventions. I previously used Telen and NetCommitHub before switching for specific capabilities.
Database and Opentext Documentum Support at Metrocom Global Solusi, PT.4.5I've used OpenText Documentum since 2018 for secure document storage, workflow automation, and collaboration. It’s reliable, though the classic UI feels outdated. Support is solid, and despite high costs, its integration and reporting features are valuable.
Senior Engineer at Elm Co.5.0I use OpenText SiteScope for IT availability monitoring, mainly with the NOC team to ensure uptime and URL monitoring. It's agentless and flexible, but the Java-based interface is slow and could be more user-friendly.
Senior Consultant at Timestamp ITM3.5I primarily utilize OpenText SiteScope for infrastructure monitoring, valuing its non-intrusive nature as it requires no agents on target servers. However, it could benefit from more monitoring templates and improved tool integrations for better deployment flexibility.
Senior monitoring engineer at a financial services firm with 10,001+ employees3.5No summary available
Senior Service Analyst at Exelon3.5No summary available
System Engineer at Najtech4.0I use OpenText SiteScope for monitoring infrastructure and applications, finding its agentless setup and integration with OBM valuable despite needing improvements in reporting and dashboard capabilities. I've also used BMC Truesight, but SiteScope is easier to use.