Service and Support
Customer service and support for QlikView are generally rated highly, with many users praising the efficiency and professionalism of the service. Responses are typically quick whether through direct support or community channels. Many find value in the vibrant user community for resolving issues. Service quality can vary by region and partner, but most users express satisfaction and appreciation for the support model. Some suggest it could be improved for more proactive engagement.
Deployment
QlikView's initial setup is mostly described as straightforward and simple, even for users with limited technical knowledge. While some complexity arises with additional features or larger deployments, the process remains manageable. Documentation is clear, and users appreciate the ease of installation. Occasionally, technical expertise is beneficial, particularly for server environments, but many users can proceed with minimal assistance. Users have successfully implemented QlikView in short timeframes.
Scalability
QlikView is known for its scalability, with organizations highlighting its adaptability for various user counts and data sizes. It requires significant hardware, especially memory, due to its in-memory technology. Users often optimize performance with additional RAM and server upgrades. While it generally scales well horizontally and vertically, some note potential issues with high concurrent users. Performance depends on server configuration and user numbers, leading to differing experiences in scalability ranking.
Stability
Users report that QlikView is generally stable, with performance heavily dependent on infrastructure. While some experienced issues with large data sets, crashes, or resource constraints, many have not faced stability problems. They rate its stability between eight to ten out of ten compared to competitors like Power BI. QlikView handles large data effectively but demands robust hardware for optimal performance. Overall, it is considered a reliable and stable tool by most.