I have found the most valuable features of QPR ProcessAnalyzer to be Process Discovery, KPIs, definition, and dashboarding. These are the main features we are working on.
What is most valuable?
What needs improvement?
The user interface of QPR ProcessAnalyzer could improve, it is not very intuitive.
For how long have I used the solution?
I have been using QPR ProcessAnalyzer for approximately four years.
What do I think about the stability of the solution?
QPR ProcessAnalyzer has been stable.
What do I think about the scalability of the solution?
We do not have very large databases to analyze at this time to know how scaleable QPR ProcessAnalyzer really is but it has been fine for what we have been using it for.
How are customer service and support?
The support is very good. They provide a helpful service.
Which solution did I use previously and why did I switch?
We previously worked with other solutions, such as Software AG for process monitoring. It was a good solution.
All the products that we worked with have very good functionality. We are mostly working with QPR ProcessAnalyzer, but we may work again with the Software AG process analysis software. QPR ProcessAnalyzer is suited for the mid-scale market while Software AG servers mostly the higher-level market.
All the products can work and can do the work for us.
How was the initial setup?
The initial installation is very easy.
What's my experience with pricing, setup cost, and licensing?
The price of QPR ProcessAnalyzer is more competitive compared to other solutions.
What other advice do I have?
We are working on prediction and task analysis, but we have not utilized the software for this yet. These areas that we may work on in the near future.
I rate QPR ProcessAnalyzer an eight out of ten.
