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Salesforce Commerce Cloud Reviews

Vendor: Salesforce
3.9 out of 5
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What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Get the Salesforce Commerce Cloud Buyer's Guide and find out what your peers are saying about Salesforce Commerce Cloud, SAP Commerce Cloud, Adobe Commerce and more!
Salesforce Commerce Cloud is the #1 ranked solution in top eCommerce Platforms. PeerSpot users give Salesforce Commerce Cloud an average rating of 7.8 out of 10. Salesforce Commerce Cloud is most commonly compared to SAP Commerce Cloud: Salesforce Commerce Cloud vs SAP Commerce Cloud. Salesforce Commerce Cloud is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
Salesforce Commerce Cloud
August 2025
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Salesforce Commerce Cloud mindshare

As of August 2025, the mindshare of Salesforce Commerce Cloud in the eCommerce Platforms category stands at 13.4%, down from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
Salesforce Commerce Cloud13.4%
Adobe Commerce12.8%
SAP Commerce Cloud11.8%
Other62.0%
eCommerce Platforms

PeerResearch reports based on Salesforce Commerce Cloud reviews

TypeTitleDate
CategoryeCommerce PlatformsAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonSalesforce Commerce Cloud vs SAP Commerce CloudAug 29, 2025Download
ComparisonSalesforce Commerce Cloud vs ShopifyAug 29, 2025Download
ComparisonSalesforce Commerce Cloud vs Adobe CommerceAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.911.8%73%19 interviewsAdd to research
Adobe Commerce4.112.8%86%29 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Salesforce Commerce Cloud excels in mobile support, social integration, extensive customization, seamless upgrades, and rich APIs for third-party integration. It offers strong scalability, multilanguage and multicurrency support, and an efficient administration panel. Users value its robust reporting, lead management, easy content addition, and personalized customer experiences. The shared database with Service and Sales Cloud simplifies operations and integration, providing a comprehensive, adaptable platform for diverse e-commerce needs.
  • "I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."
  • "Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."
  • "Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

Room for Improvement

Salesforce Commerce Cloud is criticized for its high costs and complex integration requirements. Its customization options are limited, and smaller companies find the pricing prohibitive. The platform's SaaS nature complicates deployment, and its learning curve is steep due to a lack of accessible training environments. Technical expertise in native languages like Apex is necessary. Users find the interface lacking variety, and integration with external systems is challenging, impacting B2B and low-margin retailers.
  • "Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."
  • "Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."
  • "The back office of Salesforce could be more user-friendly."

Pricing

Salesforce Commerce Cloud's pricing varies significantly based on usage and sales volume. Enterprise licenses range between $200,000 to $1 million, plus a negotiable 1-3% revenue share. While the platform is costlier than competitors, it offers a revenue-sharing model reducing upfront costs. Licenses are primarily acquired per user, and costs accrue even if the service isn't actively used. High consulting fees are prevalent, making this solution best suited for larger enterprises.
  • "The product is expensive."
  • "I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
  • "I give the price of the solution a three out of ten."

Popular Use Cases

Users leverage Salesforce Commerce Cloud for various purposes including CRM activities such as managing the sales lifecycle, opportunities, and leads. It supports eCommerce operations with capabilities like product customization and integrations. B2B functionalities allow for pricing and user experience customization. It also provides analytics on order volumes and forecasts. Businesses use it for account tracking, automation testing, building omnichannel solutions, and enhancing customer engagement. It's favored for its integrability and comprehensive features.

Service and Support

Salesforce Commerce Cloud customer service is praised for accessibility and efficiency. Technical support sees mixed experiences; many rate it highly for responsiveness and resolving critical issues quickly, though some face delays and communication challenges. Responses vary from prompt to taking several days, particularly for complex cases. Users appreciate the availability of training and comprehensive documentation, although some suggest improvement in reachability and clarity during support interactions.

Deployment

Salesforce Commerce Cloud's initial setup is mostly straightforward, especially for those familiar with Salesforce. Experienced teams find it relatively easy and quick, while beginners may face some complexity. The setup duration varies significantly depending on business requirements and company size, potentially ranging from 10 days to 10 months. Customizations and integrations can extend deployment time. Many appreciate its user-friendly nature, though some note the importance of experienced personnel for seamless implementation.

Scalability

Salesforce Commerce Cloud is widely acknowledged for its high scalability, accommodating sudden traffic spikes and large user bases without requiring customer intervention. Many large organizations globally utilize its capabilities. While it's cloud-based, ensuring seamless resource allocation, users note the need for proper data management and integration. Scalability ratings consistently range from seven to ten out of ten. Users benefit from flexible scaling options, allowing for swift adaptation to business growth and varied functional extensions.

Stability

Salesforce Commerce Cloud is highly stable, with backwards compatibility and consistent reliability reported across many users. Some highlight the need for support during specific sales or holidays. Users acknowledge the system's limitations, especially regarding debugging, yet praise its overall stability, rating it 8 to 10 out of ten. The cloud's solid performance, proactive communication, and regular updates contribute to its dependability, minimal downtime, and scalability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Salesforce Commerce Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise10
By reviewers
By visitors reading reviews
Company SizeCount
Small Business61
Midsize Enterprise25
Large Enterprise154
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
12%
Retailer
10%
Financial Services Firm
10%
Educational Organization
5%
Government
5%
Performing Arts
4%
Comms Service Provider
3%
University
3%
Outsourcing Company
3%
Legal Firm
3%
Construction Company
3%
Media Company
2%
Wholesaler/Distributor
2%
Hospitality Company
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Transportation Company
2%
Insurance Company
2%
Healthcare Company
2%
Consumer Goods Company
2%
Energy/Utilities Company
1%
Logistics Company
1%
Pharma/Biotech Company
1%

Compare Salesforce Commerce Cloud with alternative products

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Learn more about Salesforce Commerce Cloud

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?
  • Mobile Support: Excellent functionality on mobile devices.
  • Third-Party Integrations: Enables seamless addition of external tools.
  • Customization: Facilitates easy alterations to meet business needs.
  • Scalability: Grows alongside business expansions.
  • Robust Reporting: Provides comprehensive data insights.
  • Intuitive Administration: Simplifies management tasks.
What benefits should users look for in reviews?
  • Enhanced Customer Experience: Provides personalized and adaptive interactions.
  • Streamlined Operations: Supports efficient lead and opportunity management.
  • Comprehensive Support: Offers multilingual and integrable capabilities.
  • Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce Commerce Cloud was previously known as Demandware .

Salesforce Commerce Cloud customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

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Salesforce Commerce Cloud Reviews Summary
Author infoRatingReview Summary
Executive at a tech services company with 201-500 employees3.5I use Salesforce Commerce Cloud to streamline our sales cycle by registering opportunities and proposals, though improvements in phone call registration and user-friendly features are needed. Despite its challenges, it's more customizable and preferable to Microsoft Dynamics.
Delivery Head at cblsolutions4.0No summary available
Senior Salesforce Engineer at a computer software company with 10,001+ employees4.5I find Salesforce Commerce Cloud beneficial for its B2B customization, offering tailored client experiences and efficient pricing management. Challenges include requiring technical expertise for customization and data storage limitations, which necessitate integration with other applications for large orders and invoices.
Head of Business Consulting at a computer software company with 1,001-5,000 employees4.0I use Salesforce Commerce Cloud for its integration with other Salesforce platforms, which simplifies operations and saves time, though I find the UI limited and support could improve; overall, it's stable, scalable, and suits my needs well.
Platform Head of Customer Experience at ATECNA4.0I work on large-scale retail projects using Salesforce Commerce Cloud, benefiting from its robust features like personalization and integration capabilities. While the solution simplifies deployment with tailored accelerators, its back office could be more user-friendly.
Test Architect at Cognizant3.5I primarily use Salesforce Commerce Cloud for automation testing. It's a flexible solution for life sciences clients, offering end-to-end processes. However, it could benefit from improved performance and easier out-of-the-box automation capabilities.
Senior Manager, Tech Advisory at PricewaterhouseCoopers4.5We utilize Salesforce Commerce Cloud for business development and management tasks. Its pipeline and lead management features are valuable, though performance can improve. We've seen ROI as it generates revenue, and switched from SAP CRM for better stability and scalability.
Salesforce Solution Architect | IT Consultant at CO Founder at Aiva Creative pvt.limited5.0No summary available