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Salesforce Community Cloud Reviews

Vendor: Salesforce
4.5 out of 5
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What is Salesforce Community Cloud?

Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.
Get the Community Platforms Buyer's Guide and find out what your peers are saying about Salesforce Community Cloud, Adobe Experience Manager, Sprinklr and more!
Salesforce Community Cloud is the #2 ranked solution in top Community Platforms and #7 ranked solution in top Digital Experience Platforms. PeerSpot users give Salesforce Community Cloud an average rating of 9.0 out of 10. Salesforce Community Cloud is most commonly compared to Adobe Experience Manager: Salesforce Community Cloud vs Adobe Experience Manager. Salesforce Community Cloud is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a university, accounting for 14% of all views.
Buyer's Guide
Community Platforms
August 2025
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Helped 866,218 peers since 2012

Salesforce Community Cloud mindshare

As of August 2025, the mindshare of Salesforce Community Cloud in the Community Platforms category stands at 16.3%, down from 22.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Community Platforms Market Share Distribution
ProductMarket Share (%)
Salesforce Community Cloud16.3%
Zendesk24.5%
Sprinklr17.3%
Other41.900000000000006%
Community Platforms
 
 
Key learnings from peers

Valuable Features

  • "All the business intelligence included in the tool gives more information about the cycle of the sales stage."
  • "What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."

Room for Improvement

  • "The user interface can be improved."
  • "An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."

Pricing

  • "Pricing for Salesforce CRM is extremely expensive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Community Platforms Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
University
14%
Computer Software Company
9%
Educational Organization
9%
Comms Service Provider
9%
Financial Services Firm
9%
Government
7%
Wholesaler/Distributor
4%
Energy/Utilities Company
4%
Performing Arts
4%
Retailer
4%
Logistics Company
3%
Manufacturing Company
3%
Recreational Facilities/Services Company
3%
Construction Company
3%
Consumer Goods Company
3%
Insurance Company
3%
Healthcare Company
1%
Legal Firm
1%
Non Profit
1%
Wellness & Fitness Company
1%
Pharma/Biotech Company
1%
Real Estate/Law Firm
1%

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Salesforce Community Cloud customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA

Related questions

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Product Categories

Product Categories
Community Platforms
Digital Experience Platforms (DXP)

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Salesforce Community Cloud Reviews Summary
Author infoRatingReview Summary
Customer success manger at Peletex4.5We use Salesforce Community Cloud primarily for managing customer life cycles in sales. Its valuable features include stability, ease of use, and impressive granularity. However, the user interface for screenshots is outdated and could benefit from updates.
Associate Vice President at Onnivation3.5No summary available