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UiPath Platform Reviews

Vendor: UiPath
4.4 out of 5
Badge Ranked 1
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What is UiPath Platform?

UiPath Platform offers an intuitive automation solution with its user-friendly interface and low-code/no-code capabilities, empowering users to efficiently automate processes without technical expertise. It integrates seamlessly with applications and enhances productivity through attended and unattended automation.

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UiPath Platform is the #1 ranked solution in best RPA tools and #2 ranked solution in top Agentic Automation solutions. PeerSpot users give UiPath Platform an average rating of 8.8 out of 10. UiPath Platform is most commonly compared to Microsoft Power Automate: UiPath Platform vs Microsoft Power Automate. UiPath Platform is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
UiPath Platform
August 2025
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UiPath Platform mindshare

Product category:
Agentic Automation
As of August 2025, the mindshare of UiPath Platform in the Agentic Automation category stands at 46.2%, down from 50.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Agentic Automation Market Share Distribution
ProductMarket Share (%)
UiPath Platform46.2%
Automation Anywhere41.3%
akaBot3.1%
Other9.400000000000006%
Agentic Automation

PeerResearch reports based on UiPath Platform reviews

TypeTitleDate
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonUiPath Platform vs Automation AnywhereAug 29, 2025Download
ComparisonUiPath Platform vs akaBotAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power Automate3.9N/A87%131 interviewsAdd to research
Automation Anywhere4.241.3%96%609 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

UiPath Platform's key features include intuitive drag-and-drop functionality, low-code/no-code environment, and robust integration with various systems. The Orchestrator manages robots effectively, while AI and machine learning capabilities enhance document processing and automation accuracy. Users value UiPath Academy for its comprehensive training resources and community support for problem-solving. The platform reduces human error, enhances efficiency, and offers end-to-end automation with flexibility, allowing organizations to optimize resources, streamline tasks, and facilitate rapid digital transformation.
  • "UiPath Platform helps save time, increase performance, and decrease human errors."
  • "The UiPath Platform has improved organizations by saving significant time and money, with approximately 50% return on investment, though this varies by customer."
  • "The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform."

Room for Improvement

UiPath Platform faces several challenges that require improvement. Users report issues with the non-auto-refreshing Action Center, complex logging, and integration difficulties, especially with AI and third-party applications. Pricing and licensing models are confusing and costly. There are performance and stability issues in UiPath Studio and Orchestrator, along with inconsistent user interfaces and overwhelming notifications. Enhanced OCR, AI features, and machine learning capabilities are needed. Improved documentation, training resources, and support are crucial. Users also desire better backward compatibility, error handling, and customization options.
  • "Reducing the price of the unattended licenses would be very helpful."
  • "I find UiPath Platform to be a bit expensive compared to other platforms, including certifications."
  • "I find that the UiPath Platform's selectors sometimes break if the UI changes, which can be a little frustrating."

ROI

Organizations consistently experience a strong return on investment with UiPath Platform, often within a six to twelve-month timeframe. Users report significant reductions in operation times, labor costs, and human errors. Many have saved millions in expenses by automating repetitive tasks, allowing employees to focus on higher-value activities. Although initial implementation costs exist, organizations realize increased efficiency and performance, and they find improvements in scalability and resource allocation with continued use over time.

Pricing

Enterprise users of the UiPath Platform express mixed feedback on pricing and licensing. UiPath offers flexible licensing, allowing scalability, but the costs are perceived as high, particularly for small to medium-sized businesses. Discounts are available for large-scale purchases or strategic partnerships. The Community Edition is free, making it a valuable trial option. Despite being costly, users acknowledge the efficient ROI gained from automation, citing UiPath's user-friendly setup and comprehensive features as justifications for the expense. Comparisons often rank UiPath competitively within the RPA market.
  • "It is based on the use case. If the use case needs several bots, it gets expensive."
  • "The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive."
  • "I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution."

Popular Use Cases

UiPath Platform is utilized across various industries, including finance, healthcare, insurance, and logistics, for automating repetitive tasks and enhancing process efficiency. Companies employ it for data extraction, invoice processing, HR tasks, document handling, and integrating with systems like SAP and Oracle. Both attended and unattended bots manage complex enterprise processes, improving accuracy and reducing manual effort. Organizations benefit from the platform's user-friendly interface, robust training, and adaptability, supporting seamless integration into existing infrastructures and hybrid environments.

Service and Support

Customers report mixed experiences with UiPath Platform's customer service and support. Many find it responsive, knowledgeable, and helpful, often resolving issues swiftly, especially with premium support and dedicated account representatives. UiPath Academy and community forums are valued for additional guidance. Some users experience delays, inconsistent responses, and limited accessibility, leading them to utilize community resources for quicker assistance. Suggestions for improvement include enhanced communication, specialized expertise, and more efficient response times, reflecting potential growth areas for UiPath Platform.

Deployment

Users generally found UiPath Platform's initial setup to be straightforward, especially in cloud environments, where deployment is quicker and simpler compared to on-premises installations. Many users appreciated the available documentation, vendor support, and resources like UiPath Academy, which aided efficiency and understanding. Challenges varied based on organizational structure, infrastructure requirements, and security configurations. Teams highlighted the need for expertise and planning, particularly for larger or more complex setups, with deployment timelines ranging from hours to months.

Scalability

UiPath Platform exhibits impressive scalability. Many users express satisfaction, noting its ability to handle numerous processes and expand as organizational needs grow. It can be easily scaled from small to large implementations. Users highlight its ability to run multiple robots concurrently, leveraging Orchestrator's capabilities. Concerns are primarily about infrastructure rather than UiPath Platform itself. Licensing can present challenges, but many agree that its flexibility and scalability are significant advantages in diverse enterprise environments.

Stability

UiPath Platform exhibits remarkable stability, with frequent updates addressing issues. Users report high reliability, yet some encounter occasional glitches during upgrades or with new versions. Stability improves when best practices are followed. Some users experience rare crashes or performance slowdowns, often linked to external factors or high-demand scenarios. Exception handling and code quality significantly impact stability. While some organizations report flawless performance, others highlight the need for minor adjustments over time.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our UiPath Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business176
Midsize Enterprise109
Large Enterprise446
By reviewers
By visitors reading reviews
Company SizeCount
Small Business1106
Midsize Enterprise580
Large Enterprise2332
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
8%
Government
5%
Healthcare Company
4%
Insurance Company
4%
Educational Organization
4%
University
4%
Retailer
4%
Comms Service Provider
3%
Energy/Utilities Company
3%
Construction Company
3%
Performing Arts
3%
Media Company
3%
Real Estate/Law Firm
2%
Non Profit
2%
Outsourcing Company
2%
Transportation Company
2%
Consumer Goods Company
1%
Legal Firm
1%
Wholesaler/Distributor
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%
Hospitality Company
1%
Pharma/Biotech Company
1%
Agriculture
1%
Renewables & Environment Company
1%

Compare UiPath Platform with alternative products

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Learn more about UiPath Platform

UiPath Platform stands out for its scalability and operational control, especially through Orchestrator, which effectively manages bots and processes. AI-driven features like Document Understanding and OCR streamline data handling, reduce human error, and increase productivity. With support from a robust community and UiPath Academy, users benefit from ongoing skill development and learning. The platform's integration with tools such as Salesforce and ServiceNow ensures flexibility, and its Automation Cloud simplifies deployment and maintenance. Despite these strengths, UiPath users have highlighted areas for improvement such as licensing complexities, documentation clarity, and support responsiveness. They also seek enhanced integration with AI, machine learning, and external systems, combined with improved stability and more intuitive design.

What are the key features of UiPath Platform?
  • Intuitive Interface: Drag-and-drop design eases automation for non-experts.
  • Orchestrator Management: Effective bot and process management for operational control.
  • AI-Driven Features: Document Understanding and OCR optimize data processes.
  • Extensive Integrations: Connects with Salesforce, SAP, Excel, Oracle, and CRM.
  • Automation Cloud: Simplifies deployment and streamlines maintenance operations.
What benefits should users consider in reviews?
  • Time Savings: Automation reduces time spent on repetitive tasks.
  • Cost Efficiency: Decreases operational costs by minimizing manual labor.
  • Productivity Boost: Attended/unattended automation increases productivity.
  • Comprehensive Training: UiPath Academy and community resources support user growth.

Organizations adopt UiPath in finance, HR, IT, healthcare, and manufacturing sectors to automate repetitive and data-intensive tasks. Automation in invoice processing, data entry, and document management is common. Its integration with systems like SAP, Excel, Oracle, and CRM enhances efficiency, enabling businesses to reduce errors and manual effort, while focusing on strategic activities with both cloud and on-premises deployment options.

UiPath Platform customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

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Product Categories

Product Categories
Agentic Automation
Robotic Process Automation (RPA)

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UiPath Platform Reviews Summary
Author infoRatingReview Summary
Senior Business Analyst at Flix4.0We use UiPath Platform to automate finance processes, leveraging its end-to-end automation capabilities. The active user community and UiPath Academy aid in staying updated. We anticipate ROI in 2-3 years, inspired by client success stories.
Owner at a insurance company with 10,001+ employees4.0I use UiPath Platform to automate repetitive tasks with its low-code features and ease of integration, finding it better than Blue Prism. While its agent-tech AI needs refinement, it consistently reduces errors and improves operational efficiency.
Hyper Automation Practice Head | RPA Manager at a tech services company with 11-50 employees4.5I use UiPath for automation, from mundane tasks to intelligent applications. It's a comprehensive enterprise solution with strong community support and training. Although more integrations are needed, it has provided significant time and cost savings compared to competitors.
Governance Director at Diyar United Company4.0We use UiPath for automating repetitive tasks, enhancing employee productivity, and reducing costs by 20-30%. It's efficient and user-friendly, with evident ROI. Although exploring AI integration could optimize further, its current capabilities are impressive and scalable.
Developer at a manufacturing company with 10,001+ employees3.5I've found UiPath valuable for its robotic automation and intelligent automation features, though the pricing and licensing are confusing. It simplifies automation compared to other tools like Power Automate and has significantly reduced human error and freed employee time.
Team lead at a manufacturing company with 10,001+ employees4.0I use UiPath for regular automation and Gen AI use cases, appreciating its easy integration, scalability, and user-friendliness. However, new products lack documentation, and the cost is high compared to Microsoft. Support and customer focus need improvement.
RPA Developer at a consultancy with 11-50 employees4.0I have used UiPath to automate business workflows, finding it effective for browser interactions and document processing. The platform is feature-rich and user-friendly, though it lacks a notification window for process updates. It saves time, but exact cost benefits are unclear.
Developer at a manufacturing company with 10,001+ employees3.5I use UiPath for RPA with its valuable intelligent automation features like Document Understanding and an extensive community. Despite efficiency issues and a confusing licensing model, UiPath reduces errors and saves time, proving more user-friendly than other tools.