Workato Reviews

Workato setup is straightforward, enabling teams to integrate apps quickly. Users see a significant boost in productivity and improved operational efficiency. Many experience a notable return on investment with cost savings by replacing legacy systems. Efficient handling of tasks allows teams to focus on business growth and product development. Strategies like creating callable recipes enhance cost efficiency, while some achieve cash inflow improvements and effective account management. Quantifying exact ROI remains challenging, yet overall results impress.

Enterprise buyers considering Workato will find its pricing based on usage and recipe count, offering a flat monthly subscription fee without hidden costs. Prices range from $50K annually for commercial levels to $120K-130K for enterprise levels. Many users appreciate Workato's reasonable value relative to its extensive features and ability to negotiate deals based on needs. Pricing complexity increases with advanced functionalities, but it remains competitive against similar iPaaS solutions like Boomi and MuleSoft.

• "Workato is an expensive solution."
• "Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
• "On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Primary uses of Workato include automating quote-to-cash processes, integrating eCommerce platforms with backend systems, managing customer onboarding and HR functions, and facilitating bidirectional data sync between enterprise applications like Salesforce, SAP, and Oracle. Its capabilities extend to data migration, led cleansing, ERP integration, automating approvals with Slack, and real-time data synchronization. Workato is employed for enterprise integration across various industries to automate business operations and support seamless connectivity among systems and applications.

Workato customer service receives high praise for their promptness and professionalism. Their technical support is responsive and efficient, earning ratings of eight to nine out of ten. Users appreciate the real-time chat and the help in data management. However, there are some challenges due to support not being available 24/7 and the need for support during different time zones. Professional services and customer success teams are notably helpful, contributing to a positive experience.

Workato's initial setup is simple, with users praising its ease of use. Many highlight the drag-and-drop features for creating services and flows. While connecting to on-premises systems requires more effort, support from Workato and partners simplifies the process. Users find minimal setup needed, and its integration capabilities are accessible through web browsers. Deployment varies by organization, but Workato aids with comprehensive support and resources, ensuring smooth implementation for diverse needs.

Users express positive impressions of Workato's scalability, describing it as flexible and capable of handling various data loads. The cloud service adapts to different organizational requirements and supports a vast number of applications. Users note effective performance, although some encounter challenges with high data volumes. Overall, Workato efficiently manages multi-region operations, dynamic connections, and multiple databases. Some mention licensing options based on organization size and usage.

Workato's stability is generally reliable with minimal downtimes and few failures. Users appreciate its consistent performance and AWS-based infrastructure. Some report no stability concerns, while others mention occasional issues with HTTP requests, large data handling, and connector failures. Stability ratings range from seven to ten out of ten. Users commend Workato for its load balancing and failover features, though there are occasional deployment challenges requiring restarts and support interventions.