Acronis Cyber Protect Cloud Reviews

We use this solution primarily for the backup of information. An example would be to assist our clients who are moving from a public cloud to a private cloud. We would use Acronis for the backup up of information during this migration. 

The first valuable feature is the incremental backups which ensure that your information and products are always up to date. 

Secondly, there are many knowledge base articles that are detailed and make it is easy to troubleshoot when issues arise. 

Lastly, we have collaborated with the support team for more complex issues which can't be fixed by our team. In two to three weeks, they have helped us resolve these issues.

There are some compatibility issues that could be improved. For example, all versions before Linux SUSE 10 cannot always be backed up. However, I have only encountered this issue one to three percent of the time as many issues have already been addressed by Acronis. 

My current organization has used this solution for three years and I have worked with it for the past six years. 

I would rate Acronis 99% for stability. The remaining 1% is to account for end user issues such as those relating to hardware, although this is a rare occurrence. 

This is a scalable solution that can support complex environments. We currently use it for more than 400 clients across different countries. 

The support team are quick and responsive.

Positive

The on-premises setup is a bit complex. There is a hardware setup that requires an engineer. Certain skill sets are needed to maintain the solution and make it work. 

The setup was simple for a cloud system. If it is done by a technical person, installation could take one to two hours. 

Licensing and costs depend on the storage sizes required for the data to be backed up. 

I would recommend taking note of the storage you are paying for when backing up data and ensuring you reduce it as much as possible. 

It is important to monitor the backup process on a daily basis using Acronis alerts. I would suggest having a technician look after this solution to ensure no backfires take place. 

This is a fast product that fits into existing technology easily without causing friction.  

Our primary use cases are for managing backups as a service provider.  We manage multiple customer accounts. It offers better console access for customers, partners, and for us as a service provider. 

It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution. If it had better deduplication, it would be considered as a good archiving solution too as the restore parts are arranged in a much better way. 

The latest cyber protect addition looks promising but needs to have good testing to be performed.

As a Service Provider, we onboarded 100+ customers on a single console. Having Remote sessions/delaying access sorts everything out. 

One console, may customers and many workloads really help. Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it. 

The bad point is always customer support and partner support, which Acronis has never changed. 

Once they have better support, things will change as they are launching many new services in the near future.

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.              

The latest version was just released. We have been using Acronis solutions since 2014.

I have found many of the backup options valuable such as logging the event backup and the ability to run an analysis of the backup before you start for problems.

In the solution, you have the customization option for reports but it is limited and should allow more customizations in terms of how long or when you can do the reports.

I have been using the solution for approximately three years.

I have found that the solution is not as stable as it could be. When there are some errors it is difficult to know what took place to resolve them.

The solution is scalable.

The technical support is very good for this solution.

I have used Veeam solutions in the past and this solution has some unique features setting it apart.

The initial setup was very straightforward. I think you have to create a well-thought-out plan moving forward. You can run some tests that will show you your protection score. You will be able to see how much your machine is vulnerable to the outside environment.

I rate Acronis Cyber Protect Cloud a seven out of ten.

We are using this product to store data and as our software backup. Acronis Cyber Protect is used whenever you want to back up your data and for disaster recovery.

One of the best benefits of using Acronis is that it also provides data security along with the backup of data. It checks everything, and that's the main benefit of using Acronis. If you see all the other software in the marketplace, they are just backup solutions. But this product also offers security. With a single product, you get two benefits. It's also easy to deploy and easy to use, and they also provide continuous training.

I don't see any room for improvement in the solution itself, but their marketing could be better. Dealers and customers aren't aware of this product or the company, so maybe they should concentrate more on marketing. Technically there is no other criticism from my side.

We have been using Acronis Cyber Protect Cloud for the last eight months.

They have local support, which is good. 

We have used other on-premise solutions for backup, but for the cloud, we selected Acronis because of security.

If you see the solution, using the renewals and everything, one can easily deploy it, depending on the requirement. For a backup related to the app, if you need a little bit of help from an expert, Acronis can help. But for us, it's easy to manage. Once deployed, you will never need to consider anything.

We implemented this solution ourselves. It took us about an hour to deploy this solution.

We pay for whatever we use, and they bill us accordingly.

Whoever wants to backup their data should also lookout for a solution that provides data security. This is very important nowadays with issues like ransomware, privacy, and security. Also, the backup should be easily accessible whenever we need it. They should select a product that does it all, and Acronis Cyber Protect Cloud provides all these benefits in a single solution.

On a scale from one to ten, I would give Acronis Cyber Protect Cloud a nine.

Our primary use case for Acronis Cyber Protect Cloud is software backup and data storage. 

One of the benefits of using Acronis Cyber Protect Cloud is that, along with backing up data, it secures it. You get two great things with a single product.

It is also easy to use and deploy.

Not many people know about this product, so they may need to concentrate more on marketing. 

I have been using Acronis Cyber Protect Cloud for six to eight months. 

They have local tech support, which is good.

You may need a little bit of help with some aspects of the installation process. However, once you deploy, it's very easy to manage. It took us about an hour to deploy. 

Currently, we're using it to backup all the workforce data from the laptops and devices. The data is taken to the server for backup purposes.

The solution is very easy to use. It's user-friendly.

The product offers very easy configuration capabilities.

It does what it's supposed to do. We needed a simple backup, and nothing too complex. If we need to recover data, we can recover it quickly. This is a very simple setup that works well for our purposes.

The reporting on the product has been good.

We've found the documentation very helpful.

The initial setup is very simple. It's one of the key reasons we chose the product.

The pricing of the solution is reasonable. We're quite happy with it.

We've been happy with the customization potential of the product.

The solution has good dashboards.

The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.

I've been using the solution for nearly two years at this point. It's been a while.

The product is quite stable. In the two years we have used it, we haven't felt the need to really move to a different solution as it seems to be stable. There aren't bugs or glitches. It doesn't crash or freeze. It's great.

The solution scales well enough. The background is fast. They are using AWS as a background, and AWS scales beautifully as most of us know. With the AWS foundations, a company can scale the solution quite well.

We have about 70 people on the solution currently.

I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a response. The response times overall are quite lengthy.

The initial setup is not complex at all. It's very straightforward. This is a very simple solution to set up.

I don't remember exactly how long the deployment took, however, I recall the process being relatively quick.

We pay monthly under a subscription model. We're quite happy with the pricing. It's not overly expensive.

You don't have to pay for anything other than the license. However, they do have another version that offers a few more security features. It's an incremental change in price. Some of our staff are using it as they have very flexible licensing models in general.

We evaluated Druva before choosing this product. We chose Acronis due to the fact that we needed a simple product that could back up and give recovery to the cloud. Also, Druval was a bit pricier in comparison to Acronis.

We are just a customer and end-usser. We don't have a relationship with Acronis beyond that.

The solution is SaaS-based. That means, there's auto-updating happening, which means we are always on the latest version of the solution.

I would recommend the solution.

I'd advise new users to look at which version of the product they really need. No one should go in blindly as they have different versions according to size. One is their basic level, one is the advanced security, et cetera. If a company chooses correctly, then they'll be happy with the product later on and not feel the need to fill in requirements.

I'd rate the solution nine out of ten. We are quite happy with it overall.

We use the solution to backup servers.

There are many features I like such as the ability to run favourite scans multiply times a day. If the solution finds any malware, for example, it will do the actions automatically. This limits the amount of action a user needs to do. 

It is amazing how many ways you can do the recovery, you can recover by image, ISO, and files.

You can create a new VM, via the cloud, using the same image backup and network settings, that is very easy to configure

The Business Continuity Plan is all in one and easy to use, unlike competitors that require you to know more detail going forward. It is much more user-friendly.

There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process. 

I have been using the solution for two months.

I am new to the solution but I did some testings and It was very smooth. The new dashboard I created was working fine. There were no problems with stability.

You can have hundreds of machines running no problems, the scalability is very good.

I called technical support once or twice, I did not speak to them very much but they responded right away.

Everything was straightforward in setting up the solution, it took approximately 10 minutes. With some of the other competitors, the process could take a week.

With the price, there is a certain limitation on terabytes but no limits on how many servers or how many services you can run.

I tested Uni-Trends and Acronis at the same time and I went with Acronis because it impressed me.

I would recommend this solution. It's easy and fast, you don't need to be on-premises you can use it from anywhere. You can backup whatever you want, anything from your mobile phone to your OneDrive. 

Based on my limited two months of experience with the product, the solution is perfect for me.

I rate Acronis Backup Cloud a ten out of ten.

I am a managed service provider and we provide this solution to small and medium-sized companies for backing up their data. 

The client will have local backup copies on their premises, and a backup copy of that in the cloud. At times, the clients will back up their data directly to the cloud from their end devices. The small companies prefer to do this without having a local installation of Acronis.

The most valuable features are the automated backup, and that you are able to manage all of your devices centrally. You are able to create a different account for the different clients so that everyone is backing up on the same server in their own environment.

I would like to have support for agentless backup, where you don't have to install an agent on the host.

I have been selling Acronis Backup Cloud for six months.

Scalability is good because there are no limits as to the number of agents you can have backing up data. Our clients are small and medium-sized companies with an average of 40 users.

Technical support is good. They are quite responsive and they are able to guide you when you have any technical issues.

Prior to Acronis, I used to use Cobian Backup. It had a final release several years ago.

Cobian did not have a lot of features. For example, it didn't have those related to cloud-based backups or knowledge of federated accounts.

The initial setup is not complex. I would say that it is quite easy and simple to do.

If you are setting up a cloud backup then the clients can be backing up their data within minutes, or perhaps within an hour. The speed at which the initial backup completes is dependent on the bandwidth that they have available, but in terms of getting it up and running, it can be done within an hour.

I would rate this solution an eight out of ten.