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Backup Engineer at FUNCSHUN
MSP
Stable solution with essential cybersecurity features
Pros and Cons
  • "It is a scalable solution."
  • "Its mailbox migration feature needs improvement."

What is our primary use case?

We use the solution for its backup protection features. It helps us secure backups for Bare Metal, Office 365, and other physical workstations.

What is most valuable?

The solution provides all the essential cybersecurity features.

What needs improvement?

It is challenging to manage workstation backup using ACI platform. They should improve this particular area. Along with this, its mailbox migration feature needs improvement as well. It is difficult to move the data from one application to another. It could be more user-friendly.

For how long have I used the solution?

We have been using the solution for four years.

Buyer's Guide
Acronis Cyber Protect Cloud
July 2025
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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What do I think about the stability of the solution?

It is a stable solution. I rate its stability as a nine.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability as a nine.

How are customer service and support?

The solution's customer service is excellent.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is straightforward. I rate the process as a nine.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced.

What other advice do I have?

I recommend the solution to others and rate it as a ten. It is the best product in terms of backup features.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
PeerSpot user
reviewer1640274 - PeerSpot reviewer
Network Security Engineer at a tech services company with 1,001-5,000 employees
MSP
Useful management console, easy to use, and reliable
Pros and Cons
  • "The most valuable feature I have found the be the management console it is very easy to use and automation is important. Additionally, overall the solution is easy to use."
  • "The solution could improve by being more user-friendly."

What is our primary use case?

We use Acronis Backup Cloud to be sure that we're not losing any data because we had some bad experiences in the past.

What is most valuable?

The most valuable feature I have found the be the management console it is very easy to use and automation is important.  Additionally, overall the solution is easy to use.

What needs improvement?

The solution could improve by being more user-friendly.

For how long have I used the solution?

I have been using Acronis Backup Cloud for approximately one year.

What do I think about the stability of the solution?

Acronis Backup Cloud is stable.

What do I think about the scalability of the solution?

We have approximately 20 people using this solution in my organization.

How are customer service and support?

We have used the support and we have been unsatisfied. We do not use it very often but the time we have it was not very smooth.

Which solution did I use previously and why did I switch?

We previously used a local solution.

How was the initial setup?

The installation is straightforward and took approximately one week but two weeks maximum.

What about the implementation team?

We have one person that does the support of Acronis Backup Cloud.

What's my experience with pricing, setup cost, and licensing?

We pay monthly for the use of the solution.

What other advice do I have?

I rate Acronis Backup Cloud a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Acronis Cyber Protect Cloud
July 2025
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,524 professionals have used our research since 2012.
reviewer1686183 - PeerSpot reviewer
Directeur service informatique at a comms service provider with 11-50 employees
Real User
Easy to use, scalable, and reliable
Pros and Cons
  • "We turn on the solution and it works well for backing up our data, it is easy to use."
  • "The Acronis Cyber Protect Cloud server could improve by having better performance."

What is our primary use case?

We mostly use Acronis Cyber Protect Cloud for a backup solution.

What is most valuable?

We turn on the solution and it works well for backing up our data, it is easy to use.

What needs improvement?

The Acronis Cyber Protect Cloud server could improve by having better performance.

For how long have I used the solution?

I have been using Acronis Cyber Protect Cloud for approximately one year.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

Acronis Cyber Protect Cloud can scale well.

How are customer service and support?

Acronis Cyber Protect Cloud technical support is good.

How was the initial setup?

Acronis Cyber Protect Cloud is straightforward to implement.

What other advice do I have?

I rate Acronis Cyber Protect Cloud a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Bayu Jayasukma. - PeerSpot reviewer
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
Real User
Top 5
A User-Friendly Solution Suitable for Small to Large Enterprises
Pros and Cons
  • "A valuable feature is the user-friendly control management. I appreciate the integrated service, where just one agent and one virtual management are needed to handle everything. The solution is highly stable. I rate it a nine out of ten. The support has been consistently excellent. The initial setup is straightforward."
  • "It would be better if the price of the solution was improved for medium-sized businesses. Moreover, the email security should be improved. We are awaiting new updates on the product."

What is our primary use case?

We use the solution to enhance our security infrastructure and related aspects, including backup. The backup is employed for distinct workflows, including separate workstations and Windows servers.


What is most valuable?

A valuable feature is the user-friendly control management. I appreciate the integrated service, where just one agent and one virtual management are needed to handle everything.


What needs improvement?

It would be better if the price of the solution was improved for medium-sized businesses. Moreover, the email security should be improved. We are awaiting new updates on the product.


For how long have I used the solution?

I've personally used the solution for the past one year and five months, while my company has been using it for over three years.


What do I think about the stability of the solution?

The solution is highly stable. I rate it a nine out of ten.


What do I think about the scalability of the solution?

The product is scalable. We work with small and medium-sized businesses. I rate the scalability of the solution an eight out of ten.

How are customer service and support?

The support has been consistently excellent. I did escalate an issue the customer was facing. Overall, everything has been great lately.


How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. The setup time for the client side is relatively short, but preparing the infrastructure, configuration, and addressing may take about an hour. I rate it a nine out of ten.


What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive for medium-sized companies.


Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1374624 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Real User
An easy-to-use solution with good backup feature
Pros and Cons
  • "The tool's backup and cybersecurity features are good. I haven't had any complaints from any users. Everybody likes the XDR and EDR that it provides. The solution is simple and easy to use."
  • "Acronis Cyber Protect Cloud needs to be more flexible with its pricing."

What is most valuable?

The tool's backup and cybersecurity features are good. I haven't had any complaints from any users. Everybody likes the XDR and EDR that it provides. The solution is simple and easy to use. 

What needs improvement?

Acronis Cyber Protect Cloud needs to be more flexible with its pricing. 

For how long have I used the solution?

I have been using the product for six months. 

What do I think about the stability of the solution?

The tool's stability is great. 

What do I think about the scalability of the solution?

I rate Acronis Cyber Protect Cloud's scalability a ten out of ten. My company has 500 users from small and medium companies. 

How are customer service and support?

The support is generally fine, but the process can be a bit tedious at times. Technicians have mentioned that a premium support option, similar to what we have for other products, would be beneficial. 

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the solution's deployment ease as nine and a half out of ten. It is simple and fast, and we manage it through the RMM software. 

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a six out of ten. You don't have to pay any additional costs. 

What other advice do I have?

I rate the overall product a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Gitesh Chavan - PeerSpot reviewer
Enterprise Support Specialist at teamone technologies pvt ltd
Real User
Top 5Leaderboard
A backup solution with disaster recovery and ransomware protection
Pros and Cons
  • "Disaster recovery is good."
  • "The solution is expensive."

What is our primary use case?

We used the solution for backup.

What is most valuable?

The most important feature is ransomware protection. Also, all features are obtained in a single console. Disaster recovery is good.

What needs improvement?

The solution is expensive.

For how long have I used the solution?

I have been using Acronis Cyber Protect Cloud for five to six years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

This solution is used by 10-15 users. I rate its scalability a ten out of ten.

How are customer service and support?

Support is responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is neither easy nor complex. It depends on the number of agents and takes a few minutes to complete. Two to three technical engineers are enough for the deployment.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

Which other solutions did I evaluate?

We worked with Veritas.

What other advice do I have?

Acronis Cyber Protect Cloud is easy to manage and implement. The licensing consolidation allows you to manage other products within one console, including data analytics, reporting, alerts, and support features.

Regular maintenance is not required.

Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
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Buyer's Guide
Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.