Adobe Workfront Reviews

I am a developer using Adobe Workfront, and I was designing the workflow for the client. I was more into the Fusion side, Adobe Workfront Fusion, focusing on the automation and integration, where I have been working for almost two years. When compared with other project management tools or workflow tools, Adobe Workfront is far better than other tools in the market now. It has a good UI. Being an Adobe tool, it is far easier to connect Adobe Workfront with other Adobe tools, which is an added advantage when compared with other tools. It also has its own API, allowing us to connect with other applications. Being an Adobe tool, it easily connects with all other Adobe ecosystems, which is good. That is the main advantage here.

I was working in a startup previously, where we implemented Adobe Workfront for two types of companies: one is an enterprise and another is a medium-level company. For the enterprise, they have multiple tools to integrate with Adobe Workfront for their workflow. For the medium company, there are typically one or two types of integrations involved. This tool is adaptable for any type of company. Whether it is enterprise, medium, or startup, whatever workflows they want, we can easily set them up in Adobe Workfront.

You can set up the complete workflow from start to end with Adobe Workfront, such as content creation, content publication, and getting that approval process, storing it somewhere. You will get the entire end-to-end process through Adobe Workfront.

There are two kinds of dashboards in Adobe Workfront. One is a normal dashboard and an interactive dashboard. A normal dashboard is a combination of multiple reports, allowing us to create several reports and merge them in one place and add them to the dashboard. The other is interactive viewing where you can provide the URL of other applications or services. This allows you to get details from the same dashboard. Dashboards are also good to know about who is working on a higher level, as they can easily understand how the programs, portfolios, and projects flow, including how much it is spending. Some basic details are easily accessible in the single dashboard.

I use the custom dashboards in Adobe Workfront.

When it comes to the benefits of using Adobe Workfront, I am not sure about the other tools, but here we can set up different time zones and costs. For example, if it is India, it is in Indian rupees, and if it is the US, we can set it as dollars. This kind of customization I can see in Adobe Workfront. In other tools, I have not seen this kind of option. Additionally, external API calls are available, allowing us to set some business rules, such as a pop-up that says, 'do not delete this' or 'do not update this.' Some kind of warning pop-ups can be based on business rules. Based on the recent updates, we are now waiting for the chatbot AI or something similar, which should be available soon, maybe in the next quarter.

I have been using Adobe Workfront for almost two and a half years.

Adobe Workfront is stable. I have not faced any challenges with the stability of Adobe Workfront. From storage only, we are facing some challenges, which is why we are transferring those assets into the digital asset management tool. Other than that, we have not faced any kind of challenges.

Scalability in Adobe Workfront means it does not have its own storage space, since it is not a digital asset management tool. It is a project management tool. When it comes to scalability, if you have a large number of assets, you have to integrate Adobe Workfront with any other DAM, digital asset management tool. Then you can increase the scalability of storing the spaces.

I have previously used different solutions.

Setting up Adobe Workfront is easy to do. The only thing is getting the requirements and converting the requirement of the business solution into the technical solution. That is the only thing we have to do. Once we find those requirements, we can easily set it up. The UI is so easy when compared with other tools, and we can easily set up the entire workflow.

I would recommend Adobe Workfront to other people, particularly from the domain of MarTech. It will be very useful for those involved in creating campaigns and similar activities, as it is far better. On a scale of one to ten, I rate Adobe Workfront a nine out of ten.

Adobe Workfront is mainly used for campaigning and is integrated with other apps. The flow or campaign part that gets updated in Adobe Workfront is shared with other apps to start the further processing of that content.

Adobe Workfront is mainly used with Fusion. Workfront provides some out-of-the-box connectors, but it's not feasible with all because every client may have different systems. Fusion provides the feasibility of creating a custom connector or communication through Workfront and connecting to those respective systems.

Fusion was used for that purpose. Instead of following everything on email, business users can track everything on Adobe Workfront when the other systems are integrated with it.

Sometimes, new users find it a bit difficult to handle Adobe Workfront. From an administrator's point of view, the documentation could be improved so that people understand it.

Adobe made some improvements by updating the old documentation with new ones. Since the data is distributed across multiple places, it's really hard for the new learner to access it.

I have been using Adobe Workfront for eight months.

I rate the solution’s stability a seven or eight out of ten.

Considering the solution's cost, I think it would be more suitable for mid-sized and enterprise businesses.

I rate the solution’s scalability a six out of ten.

The solution's initial setup is simple because it is a SaaS-based product. I don't think there is any complexity involved. From the integration point of view, some processes have to be followed. However, Adobe has documented those things.

Adobe Workfront is an expensive solution. Adobe is trying to minimize the cost. Certain price concessions are available if someone buys the Adobe Suite completely. However, buying individual products would be expensive.

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a three or four out of ten.

Adobe Workfront provides multiple project management features in a central location. Other tools may have them, but they are distributed. One single tool cannot provide everything.

I would recommend Adobe Workfront to other users because a lot of things can be handled with it instead of tracking everything with different tools.

Overall, I rate the solution a seven out of ten.

We use Adobe Workfront for project management where users manage their projects, add tasks to the project, track their timeline, and get approvals from project managers.

I work on the developer side where we handle all the requests in Adobe Workfront. These Agile projects are handled by project managers, with a dedicated project manager for every country and brand. We primarily lead the development side of Adobe Workfront.

The best features in Adobe Workfront from my perspective are the project management and automation from the back end, the tool called Workfront Fusion where we can automate processes. The approvals, layout templates, and setup area in Adobe Workfront are also valuable features.

I utilized the customizable dashboards in Adobe Workfront extensively.

Regarding role-based access control, Adobe Workfront logins have a limited session duration, requiring users to re-login periodically. This enhances security during screen sharing and other activities, making it a secure application.

With the help of reports in Adobe Workfront, end users can oversee all assignments to a specific project. We created a report that reduced efficiency by 50%. We also created quarterly reports tracking newly added users with comprehensive details.

In Adobe Workfront, there is a limit of 2,000 users that can be shown on a page. I would suggest increasing this to something around 10,000 so end users can search all objects more efficiently. Currently, users need to navigate through multiple pages to view all entries. Apart from this, I don't have any major improvements to suggest.

I have been using Adobe Workfront for three years.

The initial setup of Adobe Workfront was clear. With the help of documentation, we completed all tasks and encountered minimal issues. When issues arose, we reached out to Adobe and raised tickets with them.

In our project, we did not use any resource plans and utilization in Adobe Workfront. These aspects are handled by the project manager and end users themselves. As developers, we don't handle resource planners and utilization requests.

I am not sure about any disadvantages or cons of Adobe Workfront at this time.

The customer service is pretty good. When we raise technical issues with Adobe Workfront, they respond based on priority and resolve them within two or three business days. For enhancements, the process may take months, but they inform us once they release new products or integrations.

I would rate the tech support of Adobe Workfront as eight out of ten.

I have not worked with any other project management solutions before Adobe Workfront.

The initial setup of Adobe Workfront was clear. With the help of documentation, we completed all tasks and encountered minimal issues. When issues arose, we reached out to Adobe and raised tickets with them.

I did not integrate Adobe Workfront with the Creative Cloud or Experience Manager solution, but one of my senior leads has integrated it with AEM assets and AEM DAM from scratch.

I have worked on Jira from a developer perspective, though not extensively on the administrative side. I am familiar with task management aspects of the platform.

The main difference between Adobe Workfront and Jira is that Adobe Workfront is more focused on marketing, allowing users to get approvals, create tasks, and provide project managers with an overview of all organizational projects. Jira is more oriented toward developer software and development work.

Adobe Workfront is an excellent tool for marketing purposes, providing comprehensive project overviews, and creating reports and dashboards.

As a less experienced professional, I am not in a position to provide extensive suggestions regarding Adobe Workfront.

My overall rating for Adobe Workfront is 7 out of 10.

Workfront is a workflow and resource allocation tool. That means it can be applied to any situation where a company must manage workflow and resource allocation, track project health, and organise projects and programs into portfolios. So in the case of the incidents that I brought up at Logitech, we used it to guide consumer electronics' full development life cycle from managing consumer insights, industrial design, material finish, packaging, engineering, design, and graphics to bring products to market. Workfront picks that up with the creation of marketing assets, whether product photography, the whole life cycle of web production, campaign, design creation and asset creation.

Fifteen problems existed in two systems, one governing project schedules and the other governing resource allocation. These two programs should have spoken to each other. So the core issue was that when project schedules change, resource allocation is not automatically moving. And there lies a huge problem in managing resource allocation when project timelines constantly shift. You need an integrated system which manages both project schedules and, as a reflection of those schedules, the resource allocation.

It helped me to define a set of tasks for a project and allowed me and my project managers to save time and effort. The saved time was spent on team bonding with each other and focusing on other aspects of the project. Pre-defined project templates even helped to define the timeline beforehand and incorporate feedback in their templates.

Additionally, it also helped my company to speed up NPI (non-product introductions) where the efficiency of teams was boosted. The resources and their efficient deployment allowed to limit the operating costs and thus spend more on marketing.

Workfront is innovative and these were plenty of features that I found valuable while working at Logitech. Workfront had this feature of Project Schedule Templatization. This saves time and effort and even leads to the standardization of processes that are well-assorted. The Intelligent Graphical Interfaces of Workfront allow one to look at a specific type of resource and a specific phase for a specific family of products. You can get quite granular with the data and even zoom in or out of the timeline. It also categorizes projects according to classes and portfolios so that over time, you can more easily understand what are the various metrics involved in producing a specific portfolio

Another important feature is Workfront allowing you to validate milestones and investigate the project. This also helped me to understand which projects are performing well and whether it was beneficial to invest in the same.

The IT and the app configuration is quite secure and it is one of the benefits.

One more valuable feature is the integration of communication systems inside Workfront. This helps you differentiate between normal business emails and project-specific conversations. This is also known as ‘queues’ and I absolutely find this feature extremely powerful.

I have used the product and instantiated it, almost seven years back. The process was fairly complex, however, I don't know if they have changed the same now. But this is something I think, if not addressed can be improved.

Another area that needs a little attention, is the change of implementation lead. Back when we had Workfront instantiated, we often had our timeline delayed due to the change in the implementation lead. Now Workfront is under Adobe and, in case, this issue, isn't fixed it should be given due attention.

Also, Workfront is a universal tool, which can pose a difficulty for small businesses and companies, who don't have the required time, effort, and knowledge to configure it periodically.

I have been using the solution for seven years. 

The solution is highly stable. Throughout the seven years, I have probably never experienced a complete outage ever in seven years. Certain functionalities were impaired for a short amount of time, but they were excellent in communicating if something wasn't paired, giving a timeline when they anticipated, it was easily remediated.

It is a scalable solutrion.Among the various workflow and resource allocation tools that probably are neck and neck with Workfront, I believe the Scalability of Workfront is good. The complex installation process allows it to have access to better features and reporting tools. I rate the scalability an eight out of ten.

The customer service was mostly on and off, Some days, I received faster and better responses, compared to lesser and delayed responses on other days. However, I would also point out a steady improvement in their model, which was replaced by a dedicated person. It got eventually better.

Neutral

Yes, we used two different management tools. One was a homegrown task management tool and it outgrew the requirements of the company and hence had to be discarded.

Next was 10000ft, which was again a resource tool, and not a task management tool.

Workfront enabled more customized and provided integrated functions. It allowed a better resource allocation facility and pre-designed templates .

The overall setup was highly complex. The IT Support and Integration were however straightforward for our IT Team. But on the other hand for my instantiation team, the process was highly complex, owing to the high customizable facility that we wanted. But still, Workfront required a detailed configuration.I led the deployment. I had a line man and an operations line manager reporting to me. We had a, at that time, new administrator. Then we had a representative project management representative from the company's IT department.

It was a combination of an in-house team and a company representative. The company signed a SOW which paid for an integration lead for six months, and later, we have to pay Workfront for the supply of the integration lead. The expertise level was helpful and was eventually able to help us set up by knowing the basic of the business and our operations.

However, on a positive note, Workfront has various educational materials and opportunities, including sending your admin to “admin school”. This is better and cheaper in the long run.

The pricing is a barrier to implementation. It is expensive compared to other competitors.

Speaking about licensing, they have a private manager license for $1000, which you can use for administration as well. Then they offer a worker license for $500, and then a reviewer or contributor license which is free.

Yes, we had three vendors in consideration, including Wrike. These presented their ROIs and their presentations. Considering our needs, features, and functionality, interaction with stakeholders, and technological development, we choose Workfront.

There are certain things that are needed to be kept in mind while using Workfront. Firstly one should always try to evaluate and translate your desired workflow and resource allocation to the tool. This is the key to a successful implementation of the tool. Always drive alignment and clarity in your organization while instantiating your tool.

Plan for double the time that your integrator estimates to instantiate it and thereby come in under that timeline rather than having to publish to the enterprise that your project is running late. Please keep in mind issues do pop up and a planned timeline incorporating these will always be helpful and effective.

Compose a list of minimum viable features for launch. It could be as simple as the instantiation of a request queue the creation of your portfolios, the creation of a basic set of project templates, or an agreement on how are you going to allocate resources and update those allocations.

Lastly, one of the most powerful yet disliked aspects of the tool is by implementing worker timesheets. To get the analysis of the time effort to produce things, the only accurate way to do that is to instantiate that function. An accurate estimation of effort for a given deliverable will help your department advocate for the appropriate amount of resources so that you and your team members, are not overworked.

Based on my overall experience with Workfront, I would rate it an eight out of ten.

I use the solution as a workflow tool. My organization was once developing a client’s website and content. We used the tool to receive creative assets, get approvals, and review the final products. The solution also acts as a repository for digital assets.

I have set up accounts and process flow for our clients based on their requirements so clients can use a set template to do their work. They can analyze their data once the projects run and decide on improving efficiency. Once the project goes live, we also provide support and maintenance on the tool.

The tool is very user-friendly. Workload Balancer is a very good feature. Many teams manage their resources via spreadsheets, and it is very difficult to maintain data for resources across the globe.

We had teams in the UK, Japan, and India, and if we needed a developer available to work on a particular item, it used to be a manual effort. Since Workfront provides a resourcing feature, it is easier for resource managers to see the data online to know a resource’s availability.

Previously, the changes made to the projects by the stakeholders had no proper documentation in our organization since we did it through spreadsheets. There was no organized way of keeping records. Using Workfront, we can bring the stakeholders together, decide who has the main authority to approve and make a decision, view the comments, and compare different versions.

Since Workfront is integrated, we don't have to maintain a separate timesheet or a workload balance. We get a lot of good data to analyze and bring efficiency to the team. Workfront Proof and resourcing-related features are my personal favourites. The tool is very well integrated with many features, making things easier for our clients.

Sometimes there are glitches when we are reviewing an interactive proof. It does not show the comments side by side in the compare mode. A lot of time, we see comments only on one side. The product should improve its efficiency. Certain features are very restricted. Sometimes, I have to export data from Workfront to Microsoft Excel to work on it.

The system does not allow us to change calculated fields across all the forms at the same time. If you have one field in a form that is also on ten other forms, we have to delete it from the other forms, reset the formula in one of the forms, add the field back to the ten forms, and refresh the data.

It is a long process to get things done, which is time-consuming. We should be able to change a calculated field, which should be automatically implemented across all the forms. This feature is available in the native and custom fields but not in the calculated fields. We have to do it manually. When we do it manually, there is a full chance of error.

I have been using the solution as an administrator since 2019.

So far, I haven't seen major problems with the product’s stability.

If you buy more server space, the tool will probably work optimally and have a quick response time. If we have less server space and use it with a lot of fields, the response time will be slower.

The solution recommends not having more than a certain amount of data in the system as a best practice. However, we have to be flexible based on the client’s requirements. Sometimes, since the client requires it, we keep adding a lot of data to the system. The system has a certain capacity to perform optimally. Since we are adding these additional fields, the system becomes slower.

The time reports become very slow when we request data for more than 1000 employees across many countries for an entire year. The alternative would be to buy more server space, but that would involve more cost. My team has more than 4000 licenses right now.

We raise priority tickets with Adobe when we face issues. We get priority support service since my organization is a partner. There is a free technical service, where if anything breaks or you ask them about certain features you don't understand, they'll help you. There is a paid service if you need detailed support, like building a report or help on a particular calculated field.

I have used other workflow tools like Microsoft Project and ServiceNow. I have also used Jira. I have only used the advanced version of Workfront. In Microsoft Project, you can have projects, list all the tasks, and set up a timeline.

On the other hand, Workfront is integrated with resources, time logs, reporting, and billing. Earlier, we had to maintain a separate timesheet, a separate billing, have a separate resourcing system, and then review proof separately on different tools. Everything was very disjointed earlier.

Since Workfront has many features, everything is in one place and connected. Since it is connected, we can run a lot of dashboard reports. We have a lot of data for analyzing and drawing insights. So, it's very good for the management.

The ease of setup depends on the client’s requirements. The system is very easy. I could master the tool in four or five months and become an advanced user in one and a half years. I do not have a technical background, but I could easily understand Workfront.

The client's requirements can be very complex. One of our clients, a UK-based automobile company, had a very complex requirement. They had users across 20 countries. They also had a very complex requirement for their website. Their products had different versions. Every country had twenty models, and they would launch another five models every year. The templates, way of work, reporting, billing, and resources across twenty countries, everything had to be added to Workfront.

Every user had a different rate card. The senior managers have junior resources. They all had separate rate cards. The project manager in India had a different rate card compared to the US project manager. The user setup was very, very complex. Apart from that, we had to set up the templates, job roles, and tasks for the work orchestration because their process was also complex. We had to make a variety of templates for them. We also showed them the best way to have consolidated and efficient data in the system. We have to be flexible as per the client's requirements. So the deployment becomes complex, depending on the client's requirement.

If the client wants a simple workflow with users who are all in the US, it would be a very simple deployment.

A single administrator can do a simple deployment without any support. A complex deployment might take three to six months, and we will need a full-time support person to support the implementation needs. The solution breaks up sometimes, but we had no issues maintaining it.

We are partners with Adobe, so we get the licensing at a cheaper rate.

I'm a system administrator and a consultant for the product. Currently, the product is deployed on the cloud. When I started working on Workfront, I had ten years of digital marketing experience.

People planning to use the solution should ensure whether it is ideal for them. A small company might not want to invest in such infrastructure because it would be expensive. A company of 100 people might want to go with Microsoft Project and other freely available tools. A company with over 300 employees who do digital projects or need to work efficiently using fewer resources can invest in the solution.

If we use any other Adobe products like AEM, or Adobe Campaign, all of that can be integrated with Workfront, which makes the tool further efficient. If it's a small advertising agency that uses many Adobe products, Workfront will be a good investment for them. The product is suitable for creative and technical agencies. A technical agency can also choose Jira.

Overall, I rate the solution an eight out of ten.

We use Workfront for project management, which also includes internal company communications. It acts as an intermediary with the CRM system, which tracks all the emails and other communications, enabling us to foster connections among the users. 

Workfront project management gives us a bird's eye view from a marketing perspective and helps us oversee our workload. We can monitor the capacity of people who produce assets within the company and keep projects on schedule. 

We can keep our promises and deliver projects on time, which is essential for any business. It's a cliche thing to say, but time is money. To build trust, we must ensure everything is completed on time. Workfront has embedded tools for tracking working hours, schedules, project timelines, utilization rates, and reports.  It's vital for every management team to prepare quarterly, monthly, or even weekly reports. 

Overall, it makes our users' lives a little easier and simplifies project administration. The benefit is an overview that provides media efficiently and always accessible. Access, usage, details, and trustworthiness are critical with data and analytics.

Workfront's most valuable feature depends on who is using it. I'm an advanced technical user who is supporting others, and I'm also an admin managing the product. I'm looking at it from that perspective. How are users working with the product? Is it easy for them? Is it helping them? Are there any bottlenecks of administration? Is it easy to access? These kinds of questions usually come into play about whether a product is useful or applicable to everyone. 

I'm looking at the average user logging into Workfront who is attempting to build a new project that might last months or years. We're taking headcounts of who is working on each individual asset, input, and task. Ease of access is always a critical question. When somebody clicks on it, they can see everything right at their fingertips. They click on the project, and all their data is there. Ease of access is the area where Workfront excels. 

Detail is another thing. I've worked with other project management systems that have subpar reporting. You can't pull out certain types of data from the system and provide it in an orderly fashion using a dashboard or a report. It's difficult to deliver that information to your stakeholders if you don't have the data ready. 

I also like Workfront's integration. The solution integrates natively with other systems. It's easy to connect Workfront to any product that has a customer service database, such as a CRM or service ticket management solution.  

Workfront's reporting features are robust, but there is also room for improvement. The dashboard could be updated because it's raw and doesn't have nice graphics. We're in marketing, so we incorporate a lot of design elements into our daily work. 

Our product and graphic designers are working with various Adobe products, but Workfront has a no-frills interface. It's a useful tool with everything we need, but it could be a little more attractive and present information in a polished way. It's a web interface, so it's accessible, but the appearance could be a little slicker. 

I'm always stunned by the dashboards in other products. For example, Microsoft Power BI is focused on producing analytics, reports, and dashboards. It produces some eye-catching dashboards that look impressive. it's kind of straight to the point, but at least it's pleasing to the eye. Dashboards have come a long in the last 10 or 15 years. 

I've used Adobe Workfront for a little over three years.

Workfront is stable. In the last three years, I've experienced an outage maybe once or twice for about half an hour. They have notification boards online where you can check the server availability. If you have any kind of issue, you can check the dashboard. If it doesn't resolve, you can contact tech support. 

Workfront is an enterprise solution. You can always add more projects and users, and it handles large volumes of data well. Our usage of Workfront is large compared to other companies. We've had discussions with Adobe about migrating, merging, and automating various processes. We use a ton of data and have thousands of projects. 

I rate Adobe support nine out of 10. They're at the top of their game. When you contact them, they pick up the phone and give you the right information. They understand what you're saying and offer regional support in multiple languages. 

Their support teams are organized regionally, so if you're in the United States, you won't get someone in the Middle East or Australia. They work quickly, and the people working behind the scenes are advanced users. You won't get a general tech support engineer who lacks knowledge about the specific product you use. Usually, a Level 1 engineer can resolve your issue. 

Positive

Workfront was in place when I joined this company, but I have worked with a few other project management tools. I've used Jive and various Kanban boards for scrum methodologies. 

A new generation of project management solutions has emerged. People were using different methodologies a decade ago. Project management functions were embedded in other solutions, but there weren't all these standalone products for that.

Asana and Trello are popular. I always see commercials for Monday.com. I have tried all these but not at the enterprise level. It's one thing to use a tool for a company with 20-30 people, but it's a whole different ballgame when you're managing a thousand or 5,000 people. Workfront is a robust tool, and that's what sets it apart from Asana, Trello, or Monday.com. It's a better choice for overall functionality, but some platforms have nicer graphics. We're also using several Adobe products, so it makes sense to adopt it as our project management tool. 

Workfront was already deployed when I joined. A few people who were there at the time of deployment are still with the company, but they're in management so they aren't the technical staff who understand the product at that level. So I came into the company to help ensure that every user is happy and the product is working. 

The solution requires maintenance. We've got a large database, and it's imperative to keep the data as clean and efficient as possible to make the system work. You have to maintain certain processes on a quarterly basis or at least twice yearly. Periodically, you need to purge inactive users and delete information that the system isn't using. 

It creates a snowball effect if you don't touch the system for a year. You'll end up with a trash can of data that causes problems in the system and creates confusion. The users don't understand how this impacts their life. They might be working on a workflow and using some fields with incorrect information, so the report at the end of the financial year will have incorrect data. Bad data can jam you up if you don't maintain the system. 

Workfront's general price is available on the company's website, but Adobe is always trying to keep customers happy, so they try to work out the best deals. A company can negotiate a price depending on the services and objects it plans to use within Workfront because the solution comprises various modules that you can tailor to your needs. For example, if you aren't using Workfront to do analytics, you don't need to purchase the analytics tool.

The price varies from company to company, but I think it's reasonable in our case. Everyone wants the best stuff for the lowest price. That's how the world works. Adobe is moderately expensive, and all its products are trending upward in price. 

Adobe purchased Workfront in the past year, and they're putting work into developing the platform, so I expect the price to rise. It isn't cheap, but it's reasonable for the value it provides. It isn't Monday.com where you pick a license with a set price, and you've got a project manager. 

I rate Adobe Workfront eight out of 10. It's a strong eight because people view it in different ways. Some people like to see nice graphics while others want detailed data. Some people just want to use it to work. You can customize Workfront, but there are limitations. The bottom line is that Workfront is a good pick if you're looking for a robust, enterprise-level tool you can work with. 

Depending on the size of your company and its needs, you can try other platforms. If you're focused on process management and want to see process diagrams, you can use different tools. However, if you need integration and connections with storage, etc., Adobe provides you with all the solutions

You need to choose a product that fits your needs, so it's essential to put time and effort into understanding your company's requirements and budget. How many users do you have and what are their needs? What kind of work are they doing daily? Do I need project management or am I adopting a project management tool because it's trendy? Some companies choose a tool thinking that it will serve a purpose, but they realize that they don't need it. They're looking for something else, but they don't know it. 

Do some research online and contact a sales rep who can consult with you. Of course, they want to sign up as many people as possible to generate revenue for Adobe. Still, at the end of the day, it's important for them to understand your needs. If you don't understand your own needs, you can't tell them. They're going to provide you with something else that you don't need. It's the company's responsibility to ensure you do this kind of due diligence. 

What we use Adobe Workfront for is to enable workloads across our marketing operations plan. It's used for different types of clients and multiple domains like Pharma and e-commerce, but mainly for improving marketing efficiency.

The ease of use is one of the most valuable features. It has a drag-and-drop interface, so it's not very technical. I don't come from a technical background, but I was able to do administrative tasks and get certified without having to write code, which is great. Additionally, there are many online resources available to help figure things out if needed.

Adobe Workfront is very slow in making updates; for example, its reporting functionality is quite complex. You need to be knowledgeable to understand how to combine two objects effectively. The user interface also needs improvement. It doesn't have a user-friendly design. 

Workfront was previously known as AtTask, and then it was acquired by Workfront. Now it's acquired by Workfront, but the changes in the interface have been slow. Some elements have transitioned to Adobe, while others still function under Workfront. So it's been challenging to adapt to those changes.

As an end-user of Adobe Workfront, I've been using it for five and a half years now, but as an administrator, it's been about three and a half years. We use the latest version.

Initially, we encountered frequent downtimes and stability issues, especially during standard updates. However, recently we have experienced fewer problems. I would consider it stable now.

It's very easy to scale up whether you're working with 10 users or 10,000 users. As an administrator, we have around 18 to 20 individuals using it.

If we consider the end users, there are close to about 23,000 users available in the system.

The customer service and support have been good in terms of responsiveness, but sometimes there is a delay in understanding the problem on the first attempt. And the quality of the solutions can vary. That's something they could improve on.

Neutral

I find it relatively easy to use.

It is definitely on the expensive side compared to other alternatives like Jira.

I would definitely recommend using it because it's a very user-friendly product. As an end user, it's straightforward and intuitive. There are a lot of learning resources available to help you get started. So, definitely go for it. However, from an administrator's point of view, I do have some challenges and concerns.

I would rate it an eight out of ten. The reason for this rating is that it's a great tool for end users and customization. However, the reporting aspect can be a bit challenging. It's not easy to generate clear reports within the tool itself. We often use external tools like Tableau for data visualization. If that functionality could be integrated into Workfront, it would be perfect. But overall, it's not perfect in all areas.

I worked with two different organizations using AdobeWorkfront. In the first organization, they were using it for managing their project. So for project management, they were using the product. The client I am working for right now is using the product for all their marketing workflows.

Working in Adobe Workfront, I can say it is a powerful tool. We have everything in-house in that tool, like, creating reports, dashboards, creating various workflows, and everything we have inside one application.

There are a few improvements needed in Adobe Workfront. Previously, while I was working with the tool, we worked on it around 2020 and 2021. We were having some difficulties creating different kinds of reports and dashboards. There was some issue because of which we could not create the reporting the way we were looking for, or the way we can create a report in Power BI or Tableau. Now they have created some in-built connectors like Power BI. They are working and improving the application.

To make my life easier, I would like Adobe to work on the dashboard. At this point, we cannot create a report. We do not have many options. Let's say if I'm creating any dashboard, we face some limitations. They have introduced Power BI, so Adobe should work on the dashboard and reporting parts. Most people would like to see the visualization of data and not the exact raw data. Visualization of data can be helpful for people and for the business.

I have been using Adobe Workfront for around three to three and a half years. I work as a developer. Also, I am using the solution's latest version. My company has a partnership with Adobe.

As of now, I think it's stable only, but there needs to be some improvements. Currently, we do not experience any issues like a breakdown or it is not working for some time. However, we used to face some issues. We used to raise the ticket to inform them that certain functionality was not working. Adobe then used to work on that and resolve the issue. They are continuously improving the application, I can say.

In my previous organization where I was working, they were using Workfront for project management. They had around 500 to 1,000 users. For admin, we have around ten people who have access to the solution. Others in the company had user access. Ten people had admin access. We used to create all those custom forms and all admin-related ones, like creating different workflows and features in our processes. With Adobe Workfront, we have Adobe Workfront Fusion. For all automation, we used to handle using Adobe Workfront Fusion.

I rate the support team an eight to nine out of ten. Whatever issues I have raised with the support, they use to take the initiatives to resolve those issues. Some issues take time, but they resolve in the end.

Positive

I have not fully worked on the integration or data migration parts, but I have worked on creating various, like custom forms, request queue templates, and all. Those are not difficult tasks. They were easy.

LabCorp was using Clarity PPM to manage their projects as a project management tool. I got a chance to work with Clarity PPM for reporting and all, and I saw that they had things differently, which was quite difficult compared to Adobe Workfront. In Adobe Workfront, we have everything in-house, so in the same application, we have everything, including reports, dashboards, and all those things. Maybe they have decided to migrate it to Workfront from Clarity for that purpose.

I think you can use it. It's a very easy tool to use. Firstly, it will take a good time to set up all these things for project management or marketing and whatever concern you would like to use the solution for in your company. Once the setup is done, it is very easy to use.

I have worked with Adobe Workfront and Clarity PPM. I love working with Adobe Workfront compared to Clarity PPM since it's a very easy tool compared to Clarity PPM. The tool has everything in-house, so we can get everything in the tool, including parts like reporting, dashboarding, management of projects, and managing our marketing workflows. With a good feature like Adobe Workfront Fusion, we can connect and work with any web application or external application.

Overall, I rate the solution a nine out of ten.