Adobe Workfront Reviews

We use the solution to manage promotional calls by interacting with multiple stakeholders. It acts as a project management tool by helping us collect and organize the numerous forms in a calendar view.

The solution has the best project management feature. We can view the timeline of specific activity and manage the status according to its progress. In addition, it's connected with our content management system, helping us automate the processes.

The solution's visualization feature could be more appealing. It needs to be user-friendly to visualize the calendar.

The solution is stable. I rate its stability a nine or ten.

We have 10-15 solution users in our organization. It is highly scalable. I rate its scalability a nine or ten.

The solution's initial setup process is easy if your organization has a technical expert to execute it. The deployment takes two weeks to complete and involves developing functionality on the tool, getting feedback, and relaunching it.

I rate the solution an eight out of ten. I advise others to understand its functionality. It will help if you have a technical expert in-house or from Adobe's support team with the essential knowledge to execute the setup process faster.

Use cases I have supported included request queues, bug and issue support, campaign and program management, proofing, approval processes, workflow templates, agile team solutions, resource management, timesheets, DAM integration, and executive reporting dashboards. I love how the tool allows global teams to coordinate and complete work efficiently across time zones and supports process maturity and optimization. 

Workfront drives digital transformation and helps teams gain transparency to break down silos and improve operational efficiency.

Feature-wise, I would say that its overall ability to be infinitely customizable is most valuable. Being able to easily create custom fields, calculations and forms to attach to various objects makes it possible to build solutions to support unique processes allowing the tool to be built to augment existing processes rather than dictate process requirements based on tool limitations. You are never boxed into a single solution. It can support waterfall or agile methodologies and can scale up to produce analytics for executive-level reporting and decision-making. 

There are aspects of it that are clunky (user interface, agile boards, dashboard tools, resource management) because it is trying to be good at everything but they are continually improving. For example, resource management tools could be more helpful if there was a way to see actual hours within the workload balancer.

I have been using Adobe Workfront for seven years as a customer of the solution.

Stability has degraded somewhat since 2020 and bugs are more common after updates than they use to be. Problems are typically fixed quickly, but reduced stability has begun to impact adoption as frustrated users develop workarounds when they lose tryst in the tool to work reliably. 

Works well for teams of 50 or more and scales. Best to partner with an expert architect if you plan to scale up, a clear roadmap, strategy, and solid architecture in templates and objects will set you up for future operational success.

My experience with the support team has been amazing. I've contacted them in many different ways, whether it's just a phone call in an emergency time-sensitive problem or a scheduled support meeting to review questions about functionality or advanced text mode coding. I got what I needed when I needed it. They have different levels and types of support available and all are wonderful. 

I rate the support a ten out of ten.

Positive

I’ve used Basecamp, Smartsheet, Microsoft Project, and Excel. Workfront is the best all around tool and has increased productivity in each instance I have worked in. 

The setup is complex with a steep learning curve for the admin and project managers but Adobe provides a wealth of training and support solutions that make it all possible.

I have seen both done. An in-house team can get it done but support from an expert vendor is worth the investment, especially for larger-scale implementation or when there is a need to scale quickly. They will absolutely set the in-house team up for greater success.  

I have seen a return on investment with the solution. It improves how organizations work together. I have personally seen it affect productivity by an increase of 50-250%. 

Higher price for smaller companies especially if the team is all on-site, better suited for teams of 50 or more, and especially valuable for remote teams looking for scalable solutions that can grow to full enterprise level. Licensing costs are easily offset by quality and efficiency gains and once you scale up reporting analytics the value really increases. With support from Adobe and an amazing community of experts, you will be able to tailor the tool to your requirements which can adapt as your needs grow and change. 

I also evaluated monday.com and Asana. 

To those looking at buying the solution, I would recommend supporting it with a dedicated administrator role with the availability to provide daily tech support and training to all users to drive adoption and protect the investment. 

Workfront is a project management and resource management application. In other words, Workfront is a campaign planning tool. Workfront will help companies plan their marketing campaigns using some of the great features that Workfront offers.

From last year, the majority of work we have done is Workfront implementation and integration. For example, there is an organization that generally manages content. They used offline spreadsheets like Excel Sheets, PPT documents, and Word documents. They used to have multiple documents for each project, which was a cumbersome activity. We used Workfront to help them streamline this process.

The intake feature is the most valuable in Workfront. When you want to tag someone or assign work to someone, you can use the @mention as we use in social media.

Workfront comes with some native integrations with Teams, SharePoint, Microsoft Office, Jira, and Salesforce. We can establish connections with such third-party applications using simple settings and without coding knowledge. However, this functionality offers very limited features and should be improved. Workfront's reporting capabilities must be improved. Although they claimed to completely update the reporting experience by designing a dashboard, it's been a while since they did.

Currently, we can see very limited options on the home screen of Workfront. They should provide an option to navigate from the Workfront home screen to different third-party websites our clients use, like Jira or SharePoint.

I have been using Workfront for about six years.

I rate Workfront an eight out of ten for stability.

I rate Workfront a seven out of ten for scalability. Since Workfront is evolving and working on introducing a lot of connectors, we plan to increase the usage of Workfront in the future.

Workfront's technical support is really helpful. Since the company I work for is a partner of Adobe, the response time is really fast. We receive the response in three to four hours if we select the critical option while submitting the request. These days, they are taking a little more time to respond, but I am happy with their technical support.

It's an absolutely easy process to deploy Workfront.

We have seen a return on investment with Workfront.

The pricing of Workfront is completely license based. They offer pricing depending on how many users we are trying to onboard into Workfront. If you have already opted for some Adobe solutions, they might charge a little less, considering that you are an existing customer.

I recommend users validate their needs against Workfront. They need to consider what type of features they are looking for and the problem they are trying to solve. Users should proceed with Workfront if it solves at least three of their four problems.

Overall, I rate Workfront an eight out of ten.

The product is very effective in helping the collaboration of our team members. Implementation of projects and tasks has been streamlined since we deployed Workfront. 

The monitoring of task progress and giving on-time insights to our teams has been helpful.  Remote teams working on the same projects with teams in our organization can collaborate and finish projects on time. 

The user interface of this tool is flexible and easy to work with it. Documents and data of our workforce team are safely kept. Teamwork has been achieved and our company has grown.

It has led to teamwork and excellent workforce management. Our customers are very happy, as we can finish their tasks and projects within the stipulated timeframe. Online team collaboration between departments and our teams is done effectively. It offers an excellent environment for data safety. It has improved the service delivery to our customers. The user interface is easily customizable. It has helped us improve data handling techniques with improved customer relations. There is excellent and quick ROI.

Collaboration among our teams has been the most useful aspect. During project and task implementation teams can share their notes to make sure that they operate on the same page. 

Monitoring the progress of projects and tasks is very effective. There is now proper management of our teams. This has lead to improved service delivery to our customers. 

Data control has lead to the security of our client's data. We have customized this tool to serve our clients and improve self-service among clients. It gives us exact performance and insights on how the future market might look like.

The current version has great and powerful features. I have not experienced any performance problems from the operation of this platform. I have no complaints so far. However, they could improve on the speed of the product. The interface can also be customized to fit and accept many tools for better performance and customer service improvement. 

The current technology and system plan implementation could boost service delivery. 

The overall performance in our company has been awesome. Management of our resources is more secure under Workfront.

I've been using the solution for 6 Months.

The platforms has highly impressed our company.

The customer support team has been very supportive throughout.

I did not use a different solution.

The setup was straightforward. It took less time to deploy and start working with it than we thought.

We implemented through a vendor and they were very professional.

There was quick and on time ROI.

The setup cost is manageable for small, mid-sized, and large business enterprises. 

I evaluated Wrike, however, our deployment team settled on Workfront.

• Timesheets
• Planning
• Real time KPI control
• No need for ad hoc reports.

Easy sharing within our organization of data and information about running projects.

• Available options for charts in reports
• Changing values (hour costs, billing rates, etc.) while the project is still running the effects previously calculated in the project financial data.

Seven years.

Not relevant.

No. We have 20 users and up to 40 projects/year.

Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.

Rather complex. Too many ways to get to the same result.

Start simple. Make every user see the same views at least in the beginning.

Great software that is customisable and easy to use.

Regularly updated with new or improved features.

It is extremely easy to use, and the ability to create custom fields and forms enables me to track the metrics that matter to me.

Great customer support.

We have developed an end-to end workflow from client request for scoping, to raising SOWs, to project delivery and post-project reporting.

Visibility of project progress has been dramatically improved across teams. Centralised communication and document storage has helped improve efficiency, and post-project reporting has helped refine processes.

Reporting using charts could be improved - I currently export a few complex reports to Excel in order to create the charts that I need.

Responsiveness of the website could be better at times, but a new data centre should be online soon and should help.

15 months

We had an onsite consultant oversee deployment for three weeks, and this was very successful. I recommend process mapping prior to setting up the system.

No, we did not encounter any issues with stability. Once or twice there have been issues, but over an 18 month period this is better than expected.

No, we did not encounter any issues with scalability. We have expanded from 50 to 80 users in EMEA, but have 600 globally.

We have Platinum support, and are very well looked after. Our customer service representative is very friendly and amenable.

We have Platinum support, and are very well looked after. I have a weekly call booked with support to pick any ongoing issues, as well as being able log issues as they occur.

We had no previous solution. We were using Google spreadsheets, and as we grew a solution like this became necessary.

Initial set up was fairly complex as we have users with many different roles and were keen to set it up to lead to the most efficient processes possible.

We implemented through a vendor team, and our onsite consultant was both knowledgeable and very friendly. He was with us for three weeks.

Improved efficiency and visibility across different service teams leads to less time spent per piece of work. Savings vary across teams but average around 15%.

The pricing is not cheap, comprising a per user licence fee as well as al the set up and training costs - but is fair especially with discounts applied.

Before choosing to go with Workfront as our work management solution, we evaluated other options - namely Traffic Live by Sohnar and Basecamp.

No. I do not have any additional comments or advice regarding this solution, other than I recommend the Workfront as a great solution.

Logging hours is not painful, there are several choices to input them.

The collaboration features are very good: comments, sharing of documents, approvals, etc.

Work requests via assignments are clear and provide accountability.

Integrated document proofing and versioning is a must for any creative department, and this one works really well.

Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform.

Our main aim using Workfront is to manage the capacity vs. workload of our department and to be able to forecast the demand.

Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical tasks between multiple projects at the same time (which happens when several campaigns overlap).

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.

Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.

Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.

3 years.

We are using the cloud (on demand) service, so we haven't found any issues with the deployment. The website is working good and there are no compatibility errors.

There have been some service disruptions, but they have been very punctual. Workfront has a status panel to check how the fix is progressing and the help desk is very helpful at those moments.

We have initially started using Workfront with 10 users, now there are close to 30 people using it and is still a suitable option. Sometimes it's also opened to external partners, so they can collaborate on our projects.

Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Quite good. As soon as a bug is reported, they provide a workaround for the time it's going to take to get fixed and you receive progress updates on the fix, until it is deployed and you're asked to confirm it's working as intended.

No, previously all Project Management coordination was done without a Project Management Information System and we were relying on spreadsheets and other basic collaborating tools (Drive, Docs, etc.).

Learning curve is steep, it doesn't take much time to get familiarized with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

We have implemented it with a Workfront consultant. They have helped us configure the system and refine our workflow. After 2 years, once we have gained the sufficient know-how, we have done a review on how we used the tool internally to improve our processes and take the most out of the tool.

Return On Investment is hard to measure. Basically what we have gained is to be able to show our internal clients the effort we are dedicating to their projects as well as tracking if our dedication is in line with the resources they invest in our department.

The on demand solution is quite flexible. You can add or remove users as you need them, so the investment to start using the tool is not prohibitive and allows more users to be added easily.

Yes. We have conducted a review on alternatives. Workfront turned to be more specific and useful for a Marketing agency or in-house department in comparison to the others.

There are some points to improve, but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

Customizable reports - we use reports for everything. Early on our users indicated that some of the canned views that Workfront provided were not adequate for our needs, so now the work that they have been assigned is provided to them in a form that they're able to better digest.

Our Compliance department loves Workfront. They finally have an easy way to see what work they have, and what work is coming, without everyone having to resort to updating spreadsheets on their own time.

Workfront still has a lot of growing to do in the proofing and review areas of the application. We love proofHQ but certain functions are broken for us right now and it's difficult to say when a fix is coming. Additionally, the document review process is way too clunky and needs to be streamlined.

Our team launched Workfront in April 2015

We deployed with the help of a consultant, and he was very helpful in getting us to align all our processes within Workfront. I don't think we would have been able to do as well if we were doing it by ourselves.

Additionally, we bought into a certain number of consultant hours with Workfront, and this was crucial for us as it allowed us to iron out a few wrinkles in our processes as well as creating additional reports.

There was one huge issue where for some reason, proofHQ went down one day. It took a week for us to fix it, and in the process we lost a couple of documents. Normally we don't have any problems although during certain times of the day, the website appears to be a little slow.

We are in the process of adding additional teams to Workfront and we don't anticipate it will be a problem. Workfront's ability to segregate work based on permissions and different teams and companies is helpful in this regard.

Customer service is pretty good. Our customer service rep is very responsive. I log into the workshops and classes on a regular basis and staff is friendly and knowledgeable.

Initial response is stellar and so long as the problem is easily fixable, the resolution is almost immediate. Where Workfront tends to fail is during problems that have a longer life - anything that is "submitted to product" or "submitted to development" tends to fall into silence and we don't see any update until it's been implemented.

I don't believe we had a different solution before Workfront. We were limping along with a combination of sharepoint, excel spreadsheets, email, and a documentation system that was very clunky and hard to customize. Nobody really knew what was going on, and as time went on and we started growing our work, we knew we needed to find a solution that would address these issues.

Initial setup seemed to be pretty straightforward, and our IT department had very few issues. We needed additional meetings surrounding SSO, and email functionality never really got straightened out, and it's difficult to put a finger on why, since our company tends to be pretty security-conscious.

We implemented through a third party recommended to us by Workfront. They seemed pretty expert at the time, considering that we were very beginner-level. It's really helpful to stress that anyone coming in have some experience with the kind of work that you do, because an understanding of your process is really key to making sure that Workfront works for you.

I can't speak about ROI except in the broadest terms. The reports are live and update themselves based on what's going on within each project, and this is a huge timesaver for us. Various departments that we have to collaborate with, have indicated that they are much more efficient with their work because they are able to see exactly where everything is and what's coming.

Our workers are more able to allocate their time in a meaningful way because of our transparent prioritization levels. Our PMs have indicated that several large projects would not have been able to go through as quickly as they did, without the level of collaboration in document review that is now available to us.

Really evaluate your needs and understand your process. The different license types allow different levels of access into Workfront, and although in the beginning, everyone in my team felt that they needed the highest level of access, this hasn't really been the case.

We evaluated everything we could find in the Gartner Magic Quadrant. Specifically, we asked 8 vendors to come in for demos, and narrowed down to two.

What I consistently hear from Workfront is that Workfront is not going to fix your process, and I certainly believe it. By putting our processes into Workfront we've been able to shed a light on where our problem areas are, and this has been instrumental in getting team members to be more accountable about what's going on in their area.