Adobe Workfront Reviews

Workfront's most valuable features include the ability for users to:

- Add comments to work projects

- Document risks and issues on specific projects

- Add a URL (for companies that keep project documents in a secure repository)

- Create easy reports to meet stewardship needs of executives

- Insert custom templates for common types of projects

As per a user survey, 90% of respondents believe that Workfront has increased operational discipline.

Areas for improvement are related to how users could leverage the tool for operational work to track responsibilities and to assist with succession planning.

I have used Workfront for about three years in a learning department to manage learning projects, operational work and consultations as a specialist.

Deployment was very successful with the help of a consultation package to ensure adequate change management activities were in place.

In a large corporation, it is not easy to upgrade to the most current browser. We have experienced multiple problems as a result. Ensure you have access to current browsers, if you are going to purchase this SAAS.

Our team choose Workfront, knowing that there are many features we will grow into as we mature as an organization.

Level of customer service is excellent.

Level of technical support is excellent.

The previous solutions included ad-hoc use of Excel, Outlook, One Note and PPT reports.

I like being able to update the status of my projects so everyone can have visibiltity to what I am working and its status.

So far, we have yet to get to a point where Workfront is improving things rather than causing more work but we see the light at the end of the tunnel.

Workfront works well if you are just trying to use out of the box functionality but once you try and get specific to your own business needs, it lacks in flexibility

Reporting - Workfront really lacks in the reporting department. It takes a significant amount of effort just to resize columns on reports and then even more effort if you want them to print or export correctly. After a year of trying, we still haven't perfected this.

Bugs - Everytime I submit a ticket, either the feature does not exist so I am asked to submit the idea to their product developement team or they blame it on a bug which takes time to resolve.

Calendars - Cannot print calendar or even export them

Outloog plug-in - Inconsistencies between Requests through the website versus the plug-in

Limited Flexibility - Cannot set up reminder or notifications on custom fields, only on their select few out of the box fields. If you have a calculated date object, you cannot set automatic reminders on it. This is one of those things you wouldn't believe a product like this would lack.

HTML - not simple enough. Why not allow users to create reminders without the need of HTML in order to make them dynamic.

1 Year

The consultants we were provided were set in their ways and were unable to think outside the box.

Over the past year, we have encountered several 'bugs' in the system using out of the box feature. We have reported these and Workfront usually works to update the system, although it is not always timely.

The customer service is very good. A lot of the time, the help desk is willing to help but the product does have it's limitations.

Very good.

Complex. Consultants expected us to know what we wanted before even using the product. We went through three different consultants for a pretty straightforward implementation.

We implemented through consultants that Workfront provided, the experience was not pleasant.

Yes, Clarizen.

Be weary of what their salesforce is promising you, it may not be what you expect.

AtTask is cloud based and very easy to use. AtTask provides collaboration on projects which is critical to a projects success. Gives everyone high level visibility in their projects down to the smallest detail. No more spreadsheets!

With AtTask we are able to minimize meetings and internal email. AtTask allows us to communicate within the project so that we have an audit trail of the project. It has allowed us to bring all of the teams closer together to help with approvals and the completion of the projects. No more missed deadlines. The benefit is we have cut our meetings by 50% and with the reporting part of AtTask we are able to keep to our deadlines and prioritize the projects better.

I would have to say the "Updates Tab" where comments on the projects are posted. I would like to see a way to highlight text in a different color or bold the text, for certain copy updates to a project. This would help when explaining copy edits on a project. We are now putting the copy edits in a word doc and uploading to the "Documents Tab" for the edits to be made. This works but it would be nice to have this ability in the "Updates Tab".

We have been using AtTask for over a year.

No issues to report, the deployment was successful!

No issues to report with stability.

No issues to report with scalability.

On a scale from 1 to 10, and 10 being the highest level a 10!

On a scale from 1 to 10, and 10 being the highest level a 10!

Very straightforward no issues.

Yes all of these companies:

Know how many users you will have and discuss with your consultant about the access levels for each user. Also have your workflow structure documented to review with your consultant. Give all users a deadline for going through all training to make sure everyone is trained before they begin using AtTask in the production environment.

The project transparency in AtTask/WorkFront is amazing. It helped us become so much more organized and gives us so much data to help report in ways it would have taken me weeks do to. Now I can build the report fast and have it at my fingertips to use at anytime.

They have so many reporting options and custom dashboards it has really help everyone see exactly where their projects are and helps me search on things not possible before (in excel).

Some of my reporting needs, I have had to add custom calcuations and when I have called to get help, they say it is a custom ask. I hope someday they incorporate those, as I am not that great at building correct calculations.

Almost a year.

No, we had someone here from AtTask for 2 weeks helping us build and set up AtTask. The only issue was getting my users to start to use the system.

It has been great this past year, no major issues.

We have over 115 users and started with 15 and its been pretty seamless so far. Its a constant work in progress to make it better, but its mainly to do with me realizing all AtTask can do. Also now that we have many users I am getting more asks for certain reports, etc.

Great! Super helpful and pretty good response time.

When I have scheduled a consultant call for extra detail help, they have been great.

Yes, we previously used Excel and then Clients and Profits. AtTask is so much more user friendly and design wise nicer to use daily.

We had someone here from AtTask for 2 weeks helping us build and set up AtTask. The only issue was getting my users to start to use the system and trained correctly.

We had someone here from AtTask for 2 weeks helping us build and set up AtTask. I am constantly training my users and built out a PPT specific for our team to reference that I refer to all the time. AtTasks Discovery docs were very helpful to do before their consultant came onsite.

Considering we went from 15 users to over 100, this tool is great. We thought it would be just for our creative team and now it includes several other departments.

I believe it was about 30k the first year and the second year should be cheaper but I haven't seen that invoice yet.

Yes, we thought about Basecamp, Clients and Profits, Clarizen, TimeFox, Workamajig.

Happy with it so far!

AtTask's ability to quickly apply project templates to any given request (e.g.tasks with owners / dependencies / timing) gives order to a busy workload and clarity to business owners seeking to get work out the door.

At this point, all of our key resources (e.g Copywriters, Visual Designers, Coders) use AtTask as their sole source of knowing their workload on any given day / week / month. This presents their tasks in such a clean, orderly format; along with making it easy to see which work is ready to start because the preceding work has been completed; that we've increased individual efficiency / production without raising stress levels.

The ways for employees to generate reports; e.g their own workload in calendar year 2014; are not necessarily as intuitive as they could be.

been using AtTask for 4 years; 3 actively.

Yes; our initial deploy was not a success due to poor account management. However, AtTask did act in a timely, responsive manner and sent out a much better expert to essentially re-deploy the product to great success and adoption.

No.

None yet.

Very good! There are easy ways to submit "help"-type tickets and they are always picked up within less than 24 hours.

Haven't had much use for this frankly; technical issues are incredibly rare.

When I first joined the team, they were using Excel to manage projects....it's not terrible efficient and full of precarious potholes! (e.g. version control issues among even a small team)

it was complex to adopt our existing processes and asks; so it took a bit longer than anticipated.

In House team ran the implementation with one account rep from AtTask.

N/A; it's more user acceptance and use, which is high.

Within budget :)

We did but this was before I joined; and selector is no longer with AAP.

The workflow management option has been the most valuable up front. It was part of the strategy to get the tool in the door and proof of concept it. By using this Land and Expand model, it has increased overall user adoption by using the same principles sales use by making some invite only. Once users got into the system, this increased their willingness to learn and improve what was already being done.

Currently we are using AtTask within the Corporate office as a Land and Expand model. AtTask is currently being used as a workflow management solution for a majority of users and as a project management tool for a few other departments. The tool solves the problem of transparency as well as overall communication between team members and projects. It keeps everyone on the same page of what is going on and when it's being done. Where a lot of companies have their silos, this breaks into those silos and begins to create a more collaborative effort to solve issues.

The biggest room for improvement comes from faster iteration times. Currently the larger releases are coming quarterly, but this also means that if they aren't already working on a section of the tool, your enhancement request may be a long way in the distance. They do have quite a few Product Managers within the company that are assigned to different parts of the tool, but with quarterly release schedules it can seem like requests fall into a black hole.

8 Months

The biggest issue with deployment wasn't really an issue per se, but merely configuring the system. The system can do so much that it can be difficult to narrow that focus to where your needs are and where your wants begin. We had a great on-site consultant that walked us through most of the process and a few times where we needed to reach out to gain different perspectives of what we wanted.

The system has only been down twice since we came on board and neither was a long amount of time. The longest it was offline for was 20 minutes (the other time was down less than 5) and that was over the course of 8 months. Their status pages keep historical stability reports so you can actually see how much up time there really is.

Our company currently has nearly 2000 employees with roughly 1600 of them in the system. Thus far, I haven't seen any real concerns with regards to scaling the tool to match our needs. The pilot group started with 20 or so people so that should give you a general idea.

I have not had one issue with Customer Service. They are generally quick to answer your questions (either by phone or by ticket) and if they don't know, they dig until they find out why. I have not received the response "that's just the way it is" with regards to any of my questions. Even if the tool currently does not do what I would like it to, they are extremely helpful in finding out why and offering to submit an enhancement request on my behalf.

I've ran into a few technical issues over the course of 8 months and there have a been a few times where tech support will jump on Skype or Adobe Connect and work out the issue with me. They are more than willing to take the time to find out what's going on and fixing it. Depending on how large of an issue, it can sometimes take time to get corrected, but I haven't had one issue not be resolved.

Previously, we had a proprietary solution for workflow management, but it wasn't as robust as we would have liked. With resources being allocated to more important projects, we needed something that would fill that gap and AtTask was it. We were also using SharePoint for some document storage and project management. The problem was that it was a fairly old version and didn't have the support it needed to be successful.

The initial setup was complex and does require some technical understanding, but also understanding of your company's needs and objectives. This will ensure better configuration, but also increased success rates of user adoption.

Our implementation was all done in-house. No outside vendors were used.

We currently have qualitative ROI, but we are currently gathering the quantitative ROI based upon A/B split testing and performance gains across the enterprise.

For cost inquiries, I would suggest contacting AtTask directly and speaking with them. They may or may not be a good fit, depending on what you're trying to accomplish.

Out of the box AtTask had more things pre-done so you could literally use it day one if you wanted to. Not recommended since more of the functionality needs to be configured, but day 1 it could be used. SharePoint and Project Online are both great tools, but the amount of configuration to get it to do what was needed wasn't worth the time spent in comparison to using a tool that already had it built in. Daptiv and other project management solutions were considered, but the workflow management aspect coupled with project management is was clinched it.

AtTask is a great project management and workflow management tool. It also takes care of portfolio and program management as well, which are part of the project management ecosystem. This is where AtTask shines and where I would suggest it being implemented. If you're looking to go beyond those areas, it may be possible to implement AtTask, but you may want to look more towards another solution that specifically handles what you're working to solve. An example of this would be trying to use AtTask as a Customer Relationship Management (CRM) tool. Technically, you probably could shoehorn a CRM into AtTask, but that's not what it was designed to handle. You're better off using Salesforce or something similar in that scenario.

Calculating a project status based on remaining open tasks was most valuable. Ability to create and save custom project templates, workflows, and reporting dashboards was also valuable.

Reduced the time to complete projects. Improved collaboration with a user friendly interface.

Quicker turnaround of new ideas posted by users.

Administered for 4 years.

Any issues were quickly resolved using standard out of the box configuration functionality. An example would be if a user was unable to edit or view a specific task or field.

Yes, we experienced brief downtime on a few occasions but it became a rarity.

We did not experience scalability issues.

5/10 - No issues with customer service.

5/10. Great technical support -- Assisted to develop complex reporting.

Yes, we switched from an existing solution to save monthly expenses.

Initial set up was straightforward as our existing workflow templates were created in AtTask.

Initial set up was straightforward as our existing workflow templates were created in AtTask.

Reduced license costs plus reduced overall project timelines.

Original set up costs were low, required 1 resource to implement, customize and support. Day to Day: Monthly subscription price based on the number of licenses.

Take the administration classes offered by AtTask.

Reporting, Dashboard, Resetting User Password.

Allowed projects tasks to be visibly tracked by all members of the company.

Bugs in creating linking tasks. Sometimes when using the "Link Tasks" button, it links the wrong tasks. It was a little frustrating when creating predecessors for tasks.

I have been using the solution for 1 Year.

Lots of bugs with AtTask. I had to call Help line A LOT for help.

No.

5 out of 10.

5 out of 10.

Not sure- I was hired Only to learn AtTask. I did not touch previous solutions used.

Not too sure- when I was hired, AtTask already deployed and implemented.

AtTask is quite easy to learn and use to manage simple projects.