Adobe Workfront Reviews

Streamlined Project & Incident Management

Time Reporting

Customization

User friendly

Great for approval workflows

We were able to combine Project Management, Help Desk ticket handling, Time Reporting and now we have everything in one place. This saves a lot of time and since all work items have the option to post a comment and get other people involved, we are no longer sending emails about this.

Customizing and maintaining Workfront can be very time consuming. Also, once you get really familiar with it you will notice a few bugs.

2 years - Anaconda

As I mentioned, there are a few bugs in the system but nothing to worry about. Also, they have a website with information but it is not updated nor complete. Sometimes the only option is to use a consultant for basic things that could and should be listed in their help site.

We get a few errors every now and then. Most of them will go away without intervention of our Internal Support team or Workfront's help desk.

Some reports are beginning to take a lot of time but this is not affecting the general performance of the system. We have approximately 2000 active users and Workfront is working just fine for everyone.

They are really helpful. They are experts in their product and they will immediately identify when you go to them with a question, a bug or an enhancement request. Also, they will share their best practices or new ways to do things.

Their first level of support is really good when handling questions or minor incidents. When you report a bug it can take a long time for them to get it fixed. If you request a new functionality you may never get an answer.

Yes, we were using three different tools. The user experience and functionality was amazing, so we decided to switch

It is as complex as you need it to be. In our case we have lots of projects and we want to measure so many things that it took quite a while to configure, but in the end it was great.

We had some intense consulting sessions with Workfront, but we did it ourselves. We deployed in two phases, the first one was handled by the PMO and then they walked us through the second phase.

I was not involved with the financials of this so I wouldn't really be able to tell. Users in the company have been really happy with this system.

I was not involved with the financials of this so I wouldn't really be able to tell. Users in the company have been really happy with this system.

When I got here they had already decided to switch to Workfront and I am not really sure what the other options were. I believe they were considering Remedy.

Workfront is really good for Project Management. They have another section for "Requests" which is intended to be used for handling Help Desk tickets but this part lacks functionality. There are no categories, no SLA, no Priority based on Urgency and Impact.

The usability of the system has been great. It was by far the easiest product to use based on the products that we reviewed and the adoption with the use of the product has been great in terms of people understanding the system. People spend time learning our process and methods, and not the tool which is the way it is supposed to be.

The communication enhancements with the tool have been wonderful. In some cases, Workfront has replaced email communication and everything is done in the system. People have left the dashboards up on their computer screens all day and really use that to manage their work, communication, time, and really all aspects of their day.

We have two separate departments that use Workfront for various reasons, but they also collaborate on many projects together. Having that unified tool that both departments work on has helped greatly with their work together, approvals, communication, and keeping up with tasks.

Some of the specific functions in the system can get a little quirky and could use some help with, but those are really for unique cases and not general system functionality. The mobile app or table use of Workfront could also be better (from a project manager's prospective using the Gantt Chart). The legacy gantt chart that was built in Flash and Java was great in terms of its usability but it wasn't sustainable with newer technologies. Worfront is still working on a better solution for the Gantt and in my opinion haven't developed an acceptable replacement for the legacy gantt so we continue to use it.

Since 2009

We did not. Its been a long time since we first deployed it, and things have changed in terms of our process and set up if the program. When we've deployed the program out to other offices, not a start from scratch deployment, more like an extension of what is already in the system, everything went smooth and easy.

There occasionally is errors where you need to reload the browser, or what you did didn't get save but those are the types of errors that aren't easily replicated so they were more of exceptions then the rule. There really hasn't been any issue with stability.

We've successfully expanded the use of Workfront from one department to about 5. The biggest issue with scalability is the use of custom terms and statuses in the system. The permissions in the system are pretty good so if there are things that people shouldn't see, they won't see but when it comes to the custom statuses and terms, everyone sees those. We had to use workarounds and put the department's name in front of those custom areas, but it would be nice to be able to hide and show those based on permissions.

Excellent. We've always had good response time, and the representatives have been knowledgeable.

The support has been good. As an administrator, I feel that I know the system very well and I'll only use technical support when there is something that I can't figure out, which in some cases means that the tool just doesn't do want I want it to or what I think it should. That sometimes is frustrating but that is on me and not on the technical support.

MS Project and Excel. Nothing was enterprise for the department, people used what they wanted so we switched to get more uniform.

Straightforward, although the word of advice given to me and what I give to others is that what you go live with isn't necessarily what you'll have live up in a few months. Once you start using the system more and fully realize the capabilities of the system, how you've set things up will change.

Vendor came in for a week with us and worked with us on requirements gathering and set up of the tool. It went well. Adoption was slow on our end so we could have used more work on that but the actual set up of the system was good.

We don't use the system for ROI tracking so unsure.

Only cost that I am aware of is the license per user cost.

Yes, we evaluated other solutions. Innotas, MS Project Server, Team Dynamix.

This is a great tool and can really help an organization. It is a solution to manage your process, not define your process. It is important that you develop your process and methods and then configure the system to use the system. You can use the system to help develop some of your processes, but you'll be better off doing the opposite.

Building reports and dashboards is simple. Building custom workflows and input forms is fast and provides better control over our business.

Some workflows that were heavy in tasks are now centralized in one project. This provides optics on our current workload, what is late, and who is the primary owner. Reports used to take weeks to build. Our users can build them on their own in a 30 minutes or less.

It would be nice to have a different price plan for users that are not using the system except for a few times each month.

Almost 1 year.

The deployment was very impressive. A two week engagement is a big time commitment, however, you have actually a working system and reporting by the time you are done. Well worth the investment.

None

It does require a full time resource for the first 2 - 4 months if you want a enterprise wide fast adoption. Other than that it requires buy-in from all levels to make the transition smooth.

The customer service is great once you get the right person on the phone. Sometimes the person can't resolve the challenge because it's more about custom workflow. It's sometimes best to use their professional services to solve complex workflow challenges.

We haven't had too many challenges. The only issue we had was around enterprise Outlook and Active Directory set up issues. They didn't get fixed as fast as we wanted but they were resolved.

We used Central Desktop, SharePoint, and MSProject. All of them have some strengths, but Workfront is the system that has the most comprehensive solution and the best support. They have a higher price point but you end up getting better user adoption and a better solution. Workforce is also much more innovative and faster at putting our releases because of their SaaS model. Their client base is much more creative which in turn helps everyone.

Setup was great. The person that came on sight listened and delivered solutions. We are starting to use some of Workfront's best practices for our client set ups.

We used Workfront's resources to implement. They were great.

We had a 6 month ROI. We continue to add licenses. It must be worth it if we are buying more.

The costs are a bit expensive in terms of licenses and adding an internal FTE to administer the system. We get our money back in better service levels and improved moral for employees to track wins in their department.

Central Desktop, MS Project, and Sharepoint.

Invest in an business administrator. It's worth it.

Project Tracking

Timesheets

Reporting

Previous to Workfront, all projects were tracked in Excel Spreadsheets. Updates were only received when a projects became critical. This lead to daily fire alarms and those who screamed the loudest god the work done. Now, all projects are tracked and prioritized based on several criteria. Resources know their schedule over a month out and are not having to shift focus several times throughout the day.

Agile methodology- When a task is assigned to an agile team the date associated with the task becomes null and void because is is scheduled in an iteration. The PM then does not have the ability to update the date and often will throw off the project schedule and show as behind.

I have used Workfront (AtTask) for two years now

None

None

With the new security levels the Administrative overhead increased.

Excellent, very timely attention to urgent issues.

Excellent, always had the answer I needed even though sometimes it required escalation to level 2.

Excel and project

The setup was very straight forward and it was simple enough to get my PMO team trained and efficient using it within only a couple of weeks.

Less than 6 months

This has been a great solution for us. We are integrating with TFS and ZenDesk so that each department can work within their own application. Work happens much more efficiently and the transparency throughout the organization is immeasurable as the majority of all executive reporting is happening within the tool.

Workfront's most valuable features include the ability for users to:

- Add comments to work projects

- Document risks and issues on specific projects

- Add a URL (for companies that keep project documents in a secure repository)

- Create easy reports to meet stewardship needs of executives

- Insert custom templates for common types of projects

As per a user survey, 90% of respondents believe that Workfront has increased operational discipline.

Areas for improvement are related to how users could leverage the tool for operational work to track responsibilities and to assist with succession planning.

I have used Workfront for about three years in a learning department to manage learning projects, operational work and consultations as a specialist.

Deployment was very successful with the help of a consultation package to ensure adequate change management activities were in place.

In a large corporation, it is not easy to upgrade to the most current browser. We have experienced multiple problems as a result. Ensure you have access to current browsers, if you are going to purchase this SAAS.

Our team choose Workfront, knowing that there are many features we will grow into as we mature as an organization.

Level of customer service is excellent.

Level of technical support is excellent.

The previous solutions included ad-hoc use of Excel, Outlook, One Note and PPT reports.

I like being able to update the status of my projects so everyone can have visibiltity to what I am working and its status.

So far, we have yet to get to a point where Workfront is improving things rather than causing more work but we see the light at the end of the tunnel.

Workfront works well if you are just trying to use out of the box functionality but once you try and get specific to your own business needs, it lacks in flexibility

Reporting - Workfront really lacks in the reporting department. It takes a significant amount of effort just to resize columns on reports and then even more effort if you want them to print or export correctly. After a year of trying, we still haven't perfected this.

Bugs - Everytime I submit a ticket, either the feature does not exist so I am asked to submit the idea to their product developement team or they blame it on a bug which takes time to resolve.

Calendars - Cannot print calendar or even export them

Outloog plug-in - Inconsistencies between Requests through the website versus the plug-in

Limited Flexibility - Cannot set up reminder or notifications on custom fields, only on their select few out of the box fields. If you have a calculated date object, you cannot set automatic reminders on it. This is one of those things you wouldn't believe a product like this would lack.

HTML - not simple enough. Why not allow users to create reminders without the need of HTML in order to make them dynamic.

1 Year

The consultants we were provided were set in their ways and were unable to think outside the box.

Over the past year, we have encountered several 'bugs' in the system using out of the box feature. We have reported these and Workfront usually works to update the system, although it is not always timely.

The customer service is very good. A lot of the time, the help desk is willing to help but the product does have it's limitations.

Very good.

Complex. Consultants expected us to know what we wanted before even using the product. We went through three different consultants for a pretty straightforward implementation.

We implemented through consultants that Workfront provided, the experience was not pleasant.

Yes, Clarizen.

Be weary of what their salesforce is promising you, it may not be what you expect.

AtTask is cloud based and very easy to use. AtTask provides collaboration on projects which is critical to a projects success. Gives everyone high level visibility in their projects down to the smallest detail. No more spreadsheets!

With AtTask we are able to minimize meetings and internal email. AtTask allows us to communicate within the project so that we have an audit trail of the project. It has allowed us to bring all of the teams closer together to help with approvals and the completion of the projects. No more missed deadlines. The benefit is we have cut our meetings by 50% and with the reporting part of AtTask we are able to keep to our deadlines and prioritize the projects better.

I would have to say the "Updates Tab" where comments on the projects are posted. I would like to see a way to highlight text in a different color or bold the text, for certain copy updates to a project. This would help when explaining copy edits on a project. We are now putting the copy edits in a word doc and uploading to the "Documents Tab" for the edits to be made. This works but it would be nice to have this ability in the "Updates Tab".

We have been using AtTask for over a year.

No issues to report, the deployment was successful!

No issues to report with stability.

No issues to report with scalability.

On a scale from 1 to 10, and 10 being the highest level a 10!

On a scale from 1 to 10, and 10 being the highest level a 10!

Very straightforward no issues.

Yes all of these companies:

Know how many users you will have and discuss with your consultant about the access levels for each user. Also have your workflow structure documented to review with your consultant. Give all users a deadline for going through all training to make sure everyone is trained before they begin using AtTask in the production environment.

The project transparency in AtTask/WorkFront is amazing. It helped us become so much more organized and gives us so much data to help report in ways it would have taken me weeks do to. Now I can build the report fast and have it at my fingertips to use at anytime.

They have so many reporting options and custom dashboards it has really help everyone see exactly where their projects are and helps me search on things not possible before (in excel).

Some of my reporting needs, I have had to add custom calcuations and when I have called to get help, they say it is a custom ask. I hope someday they incorporate those, as I am not that great at building correct calculations.

Almost a year.

No, we had someone here from AtTask for 2 weeks helping us build and set up AtTask. The only issue was getting my users to start to use the system.

It has been great this past year, no major issues.

We have over 115 users and started with 15 and its been pretty seamless so far. Its a constant work in progress to make it better, but its mainly to do with me realizing all AtTask can do. Also now that we have many users I am getting more asks for certain reports, etc.

Great! Super helpful and pretty good response time.

When I have scheduled a consultant call for extra detail help, they have been great.

Yes, we previously used Excel and then Clients and Profits. AtTask is so much more user friendly and design wise nicer to use daily.

We had someone here from AtTask for 2 weeks helping us build and set up AtTask. The only issue was getting my users to start to use the system and trained correctly.

We had someone here from AtTask for 2 weeks helping us build and set up AtTask. I am constantly training my users and built out a PPT specific for our team to reference that I refer to all the time. AtTasks Discovery docs were very helpful to do before their consultant came onsite.

Considering we went from 15 users to over 100, this tool is great. We thought it would be just for our creative team and now it includes several other departments.

I believe it was about 30k the first year and the second year should be cheaper but I haven't seen that invoice yet.

Yes, we thought about Basecamp, Clients and Profits, Clarizen, TimeFox, Workamajig.

Happy with it so far!