Adobe Workfront Reviews

• Timesheets
• Planning
• Real time KPI control
• No need for ad hoc reports.

Easy sharing within our organization of data and information about running projects.

• Available options for charts in reports
• Changing values (hour costs, billing rates, etc.) while the project is still running the effects previously calculated in the project financial data.

Seven years.

Not relevant.

No. We have 20 users and up to 40 projects/year.

Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.

Rather complex. Too many ways to get to the same result.

Start simple. Make every user see the same views at least in the beginning.

Great software that is customisable and easy to use.

Regularly updated with new or improved features.

It is extremely easy to use, and the ability to create custom fields and forms enables me to track the metrics that matter to me.

Great customer support.

We have developed an end-to end workflow from client request for scoping, to raising SOWs, to project delivery and post-project reporting.

Visibility of project progress has been dramatically improved across teams. Centralised communication and document storage has helped improve efficiency, and post-project reporting has helped refine processes.

Reporting using charts could be improved - I currently export a few complex reports to Excel in order to create the charts that I need.

Responsiveness of the website could be better at times, but a new data centre should be online soon and should help.

15 months

We had an onsite consultant oversee deployment for three weeks, and this was very successful. I recommend process mapping prior to setting up the system.

No, we did not encounter any issues with stability. Once or twice there have been issues, but over an 18 month period this is better than expected.

No, we did not encounter any issues with scalability. We have expanded from 50 to 80 users in EMEA, but have 600 globally.

We have Platinum support, and are very well looked after. Our customer service representative is very friendly and amenable.

We have Platinum support, and are very well looked after. I have a weekly call booked with support to pick any ongoing issues, as well as being able log issues as they occur.

We had no previous solution. We were using Google spreadsheets, and as we grew a solution like this became necessary.

Initial set up was fairly complex as we have users with many different roles and were keen to set it up to lead to the most efficient processes possible.

We implemented through a vendor team, and our onsite consultant was both knowledgeable and very friendly. He was with us for three weeks.

Improved efficiency and visibility across different service teams leads to less time spent per piece of work. Savings vary across teams but average around 15%.

The pricing is not cheap, comprising a per user licence fee as well as al the set up and training costs - but is fair especially with discounts applied.

Before choosing to go with Workfront as our work management solution, we evaluated other options - namely Traffic Live by Sohnar and Basecamp.

No. I do not have any additional comments or advice regarding this solution, other than I recommend the Workfront as a great solution.

Logging hours is not painful, there are several choices to input them.

The collaboration features are very good: comments, sharing of documents, approvals, etc.

Work requests via assignments are clear and provide accountability.

Integrated document proofing and versioning is a must for any creative department, and this one works really well.

Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform.

Our main aim using Workfront is to manage the capacity vs. workload of our department and to be able to forecast the demand.

Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical tasks between multiple projects at the same time (which happens when several campaigns overlap).

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.

Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.

Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.

3 years.

We are using the cloud (on demand) service, so we haven't found any issues with the deployment. The website is working good and there are no compatibility errors.

There have been some service disruptions, but they have been very punctual. Workfront has a status panel to check how the fix is progressing and the help desk is very helpful at those moments.

We have initially started using Workfront with 10 users, now there are close to 30 people using it and is still a suitable option. Sometimes it's also opened to external partners, so they can collaborate on our projects.

Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Quite good. As soon as a bug is reported, they provide a workaround for the time it's going to take to get fixed and you receive progress updates on the fix, until it is deployed and you're asked to confirm it's working as intended.

No, previously all Project Management coordination was done without a Project Management Information System and we were relying on spreadsheets and other basic collaborating tools (Drive, Docs, etc.).

Learning curve is steep, it doesn't take much time to get familiarized with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

We have implemented it with a Workfront consultant. They have helped us configure the system and refine our workflow. After 2 years, once we have gained the sufficient know-how, we have done a review on how we used the tool internally to improve our processes and take the most out of the tool.

Return On Investment is hard to measure. Basically what we have gained is to be able to show our internal clients the effort we are dedicating to their projects as well as tracking if our dedication is in line with the resources they invest in our department.

The on demand solution is quite flexible. You can add or remove users as you need them, so the investment to start using the tool is not prohibitive and allows more users to be added easily.

Yes. We have conducted a review on alternatives. Workfront turned to be more specific and useful for a Marketing agency or in-house department in comparison to the others.

There are some points to improve, but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

Customizable reports - we use reports for everything. Early on our users indicated that some of the canned views that Workfront provided were not adequate for our needs, so now the work that they have been assigned is provided to them in a form that they're able to better digest.

Our Compliance department loves Workfront. They finally have an easy way to see what work they have, and what work is coming, without everyone having to resort to updating spreadsheets on their own time.

Workfront still has a lot of growing to do in the proofing and review areas of the application. We love proofHQ but certain functions are broken for us right now and it's difficult to say when a fix is coming. Additionally, the document review process is way too clunky and needs to be streamlined.

Our team launched Workfront in April 2015

We deployed with the help of a consultant, and he was very helpful in getting us to align all our processes within Workfront. I don't think we would have been able to do as well if we were doing it by ourselves.

Additionally, we bought into a certain number of consultant hours with Workfront, and this was crucial for us as it allowed us to iron out a few wrinkles in our processes as well as creating additional reports.

There was one huge issue where for some reason, proofHQ went down one day. It took a week for us to fix it, and in the process we lost a couple of documents. Normally we don't have any problems although during certain times of the day, the website appears to be a little slow.

We are in the process of adding additional teams to Workfront and we don't anticipate it will be a problem. Workfront's ability to segregate work based on permissions and different teams and companies is helpful in this regard.

Customer service is pretty good. Our customer service rep is very responsive. I log into the workshops and classes on a regular basis and staff is friendly and knowledgeable.

Initial response is stellar and so long as the problem is easily fixable, the resolution is almost immediate. Where Workfront tends to fail is during problems that have a longer life - anything that is "submitted to product" or "submitted to development" tends to fall into silence and we don't see any update until it's been implemented.

I don't believe we had a different solution before Workfront. We were limping along with a combination of sharepoint, excel spreadsheets, email, and a documentation system that was very clunky and hard to customize. Nobody really knew what was going on, and as time went on and we started growing our work, we knew we needed to find a solution that would address these issues.

Initial setup seemed to be pretty straightforward, and our IT department had very few issues. We needed additional meetings surrounding SSO, and email functionality never really got straightened out, and it's difficult to put a finger on why, since our company tends to be pretty security-conscious.

We implemented through a third party recommended to us by Workfront. They seemed pretty expert at the time, considering that we were very beginner-level. It's really helpful to stress that anyone coming in have some experience with the kind of work that you do, because an understanding of your process is really key to making sure that Workfront works for you.

I can't speak about ROI except in the broadest terms. The reports are live and update themselves based on what's going on within each project, and this is a huge timesaver for us. Various departments that we have to collaborate with, have indicated that they are much more efficient with their work because they are able to see exactly where everything is and what's coming.

Our workers are more able to allocate their time in a meaningful way because of our transparent prioritization levels. Our PMs have indicated that several large projects would not have been able to go through as quickly as they did, without the level of collaboration in document review that is now available to us.

Really evaluate your needs and understand your process. The different license types allow different levels of access into Workfront, and although in the beginning, everyone in my team felt that they needed the highest level of access, this hasn't really been the case.

We evaluated everything we could find in the Gartner Magic Quadrant. Specifically, we asked 8 vendors to come in for demos, and narrowed down to two.

What I consistently hear from Workfront is that Workfront is not going to fix your process, and I certainly believe it. By putting our processes into Workfront we've been able to shed a light on where our problem areas are, and this has been instrumental in getting team members to be more accountable about what's going on in their area.

The reporting is great and having all projects in one place has made looking at what is going on in the company much easier.

We now have several areas using the tool and since many of us work across departments it makes assigning tasks and tracking work very easy and quick.

More customization of the user interface would be nice. It would be nice to have the ability to create requirements documents and other commonly used documents for managing projects directly in the tool. Otherwise it functions great.

over 1 year

From a system standpoint no, the consultant was great. Internally yes, the users that started out did not go through all of the training which made it difficult to get everyone up and running on the same page initially.

None. The system vary rarely is inaccessible and if it is, it is very short lived. Their webiste has some great tools to see if there are issues and privde updates to them.

None. We are still scaling up and adding other division from the company globally. When we implemented the consultant made sure we designed and built it with that in mind.

Outstanding. I get replies usually the same day. They are always availabel and friendly when we call, which is not very often at all.

Outstanding. I get replies usually the same day. They are always willing to help out, offer solutions and jump in to find the best approach for your organization.

No

Complex, but that was self-inflicted. Some areas using the tool wanted to much depth and have since backed off a bit.

A vendor team and in-house. We drove most of it since we support the users and wanted to be the subject matter experts.

We did not measure it.

Over plan, you think you know how many will use it, but it will grow or others will want more capability that you initially thought.

We did, but I do not remember the names of the other tools. Workfront (AtTask back then) was far above the other tools we looked at at the time.

It is a great tool and functions well across an organization. We have many different departments using it and all really enjoy and benefit from it.

I liked the KPI functionality. I also liked that it had an open API.

I used it for 2 years

• Project templates
• Reports
• Dashboards
• I love the custom forms - the custom forms have fulfilled every need for data needs within Workfront, and the flexibility to integrate custom form fields into any report, view, filter or grouping has been wonderful

• Implemented as an enterprise service desk solution (metrics, resource management, customer satisfaction communication workflow)
• Implemented as the PMO project management solution (dashboards, metrics, resource management, project management lifecycle)
• Greatly improved enterprise workflow through the entire project management lifecycle as well as help desk functionality.

Although the reporting will get the bare basic metrics to present, Executives now want more. The ability to show high level summaries with the ease of drilling down to details within one report. With limitations in the grouping/charting functionalities - multiple charts reports are often needed for one summary presentation. Agile dashboards need improving, and they need to improve the branding on the business cases.

I've been using it for four years.

I have not had any issues with deployment.

I did not have any issues with stability.

I have not had any issues with scalability.

5/10 - it is sometimes tough to get an advanced technician to review tickets. I find I am more advanced than some of the support team and the more advanced tickets are then deemed suitable for the "contracted support" team - which costs money. The functionality I have asked them to review is pretty basic and core to a standard PM workflow so this can be frustrating.

5/10 - no further issues with technical support than otherwise noted above.

No, the organization did not use any solution prior to Workflow.

straightforward, organizations just need to plan ahead and think of how you would like to create the structure so it meets all your needs 5 years down the line. Allow for growth in the organization

We implemented it in-house.

It's worth the money it costs.

Workfront's reporting features are the most valuable to our company. Right now we have reports for our production queue, shipping queue and our customers.

Our company had a hard time tracking material used and where projects stood in our work flow. Now we have an extensive recall report that can track the material we use by lot number and job.

I would like an easier way to set up timing on templates. Right now we have cookie cutter options. Not sure what the best solution is for our company but we could use some help on the timing of pre approved projects.

We have been using Workfront for 6 years

The only problems we encountered with deployment had to do with our staff not willing to adapt to a new system. Otherwise once workfront is set up it is easy for people to use.

No, we have not encountered any issues with stability. Everything we have in place is working well. We have only had two short occurrences with wide scale performance issues

The best part of Workfront is that it is a good system for large jobs as well as smaller scale projects. Most of our projects are about the same size and scope but I can easily see how Workfront would be able to handle all job sizes.

Customer service is great with Workfront. Everyone you speak to seems genuinely interested in troubleshooting a problem or idea with you. Sometimes response times are longer than I would like.

Technical support is excellent with Workfront. Their online help desk works very well. I wish there was more of an opportunity to call someone if need be.

No, we started using Workfront back when it was called "at-task". Prior to that we would have excel spreadsheets filled with data.

The initial setup was complex. The system is robust and there are many factors to consider when setting up. Timing was the hardest part for our team as we have a lot of situations where the timing of a project is in flux.

We implemented through an in-house team. A member of Workfront came in from Salt Lake City to guide us through, but we did the implementation ourselves.

I don't believe i would be able to accurately answer this question. I personally believe that we the benefits of having Workfront do equate to a monetary gain.

I was not around for the set up cost. Annually we spend $7,344.00 on the system. This includes a customer support package.

I was not part of the team when the evaluation process took place. I believe Workfront (at-task at the time) had a rep come in and do a presentation.

If your company or team decides to go with Workfront, it has all of the tools needed to run an excellent project management system.