I have been using Arcserve Backup for around 10 years.
Enabling efficient management with quick deployment and cost-effective solutions while needing improved support
What is our primary use case?
What is most valuable?
From my perspective, one of the best features of Arcserve Backup is the Instant Recovery option.
Arcserve Backup positively impacts the organization by providing a simple managed backup solution that is not complex, making it easy to manage and configure; that is the best feature I can describe.
What needs improvement?
I have noticed that support needs to improve in Arcserve Backup.
For how long have I used the solution?
I have been using Arcserve Backup for around 10 years.
What do I think about the stability of the solution?
Arcserve Backup is a stable solution, and I can confirm that it is scalable too.
What do I think about the scalability of the solution?
Arcserve Backup is a stable solution, and I can confirm that it is scalable too.
How are customer service and support?
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
How would you rate customer service and support?
How was the initial setup?
I faced no difficulties or challenges with the installation of Arcserve Backup as it was quite straightforward.
The installation of Arcserve Backup depends on the client environment. If there is around one server and 10 agents, we can deploy it within two hours.
What about the implementation team?
It was straightforward for me to implement Arcserve Backup by myself without any help or consultancy.
What's my experience with pricing, setup cost, and licensing?
I think the licensing costs of Arcserve Backup are not very expensive.
I am satisfied with the current price of Arcserve Backup.
What other advice do I have?
I assess the value of Arcserve Backup's integration with multiple operating systems to be effective only for deploying the agent, as we deploy the agent and take the backup from the backup server only.
I face no issues in terms of integration with Arcserve Backup.
I do use Arcserve Backup's deduplication and compression features. These features help optimize storage resources by erasing duplicate data from the storage, so if we have two or three TB storage, it will take backup around three to four months.
Regarding the disaster recovery feature of Arcserve Backup, we only do a simple one server disaster recovery feature.
In terms of hybrid deployment scenarios, we have mostly done this in a Windows environment, with a small amount done in Linux.
On a scale from one to ten, I rate Arcserve Backup a nine.
Which deployment model are you using for this solution?
Hybrid Cloud
