Auvik Network Management (ANM) Reviews

We use Auvik to manage our network devices and get alerts about what's happening on our systems. We've deployed it across our showroom office network. We have 140 devices.

We're discovering devices we weren't getting previously. For example, we can monitor printer status and be more aware of what's happening with our printers. It's given us visibility that we didn't have.

It's essential because we don't have a dedicated IT team to manage our network. In addition to our IT infrastructure, we need to monitor smart office devices like the cameras and ensure all our devices are online. The ability to monitor this is massively valuable for our potential clients and us. 

We plan to use Auvik to keep our device inventories updated, but I haven't set that up yet. However, it has already populated a list of devices we will keep up to date. We didn't have that list previously. 

The best feature is the ease of setup. Auvik immediately scans and finds everything. It automatically connects to multiple devices with a single set of credentials.

Managing the platform seems relatively easy. I've only used it for a few days, but it's far easier than the previous product we were using. It gives us a single integrated platform, which is crucial for our business model because we provide solutions for others. The network visualization makes rough sense. There are elements that I find tricky to get my head around, but I think might be because it's all new to me. 

I say it's fairly clear, but obviously, it needs me to spend a little bit more time maybe grouping things together and things like that to make sure we've got the correct devices that things are mapped incorrectly.

I'm still undergoing the trial period. My only complaint is that I still don't understand what the license cost will be. More transparent pricing would be massive. In terms of functionality, it's head and shoulders above our previous solution.

I have only been using Auvik for about a week.

Auvik seems more stable than our previous solution. 

The scalability seems good. I placed a collector on a relatively low-power machine, and it doesn't seem to be struggling on the network. Everything seems fine.

We previously used Domotz, but we switched because it required us to run a device on the network that took another device off the network for some reason. I began looking at other solutions to see if they all had this issue. I stumbled across Auvik and decided to try it out.

One of the issues we face is that some of our customers won't allow anything to leave the site, so it has to be on-prem. That's one reason we chose Domotz. However, that caused problems with our network. We prefer a cloud-based system on our network because I work remotely more often than not. On-prem and cloud solutions have advantages and drawbacks. Some customers need an on-prem solution, but I prefer a cloud-based one.

Deploying Auvik is straightforward, and I did it myself. You install the agent, add credentials, and click okay. After you deploy the collector, the network map populates in under a day. I deployed it in the evening, and everything was there the next day. 

When comparing prices, you should consider how long it will take to set up and configure. A cheaper option might not be completely deployed for months. We don't have tons of time to do these things. The most important aspect is how fast we can get it running. How good the software is, and how quickly we can start using it effectively.

There was no visibility prior to setting it up on pricing. Having set it up, their pricing seems fair. It's definitely more expensive than what we're paying at the moment.

I rate Auvik seven out of 10. It seems fairly simple so far, and we haven't had any issues. However, I haven't used it extensively enough. It's expensive, and it would need to be mind-blowing to justify the cost. 

My advice to future users is to ensure you get your credentials together before starting the setup.

We use Auvik to create a graphical representation of our network. It's easier to trace issues when we know what's connected at a glance. Auvik gives us alerts when a device goes offline, and we use Auvik to identify the place in the network path where the issue lies. Was it a core switch? A downstream switch? Was it not a switch at all?

Auvik makes troubleshooting more manageable and the workflow smoother. When troubleshooting an outage or a node that went down, we can immediately identify the problem. It reduces the time we spend troubleshooting, allowing us to spend more time on other tasks, which is a roundabout way of saying it makes us more efficient. I'd estimate that it reduces the time we spend on these tasks by about 30 percent. 

Troubleshooting is just like anything else. You always focus on the tools you use the most or the ones that are the most effective. Auvik is one of the top two we use for specific issues, namely network outages or known downs.

Auvik improves our visibility into your remote and distributed networks. It provides quick visualization, so we don't need to log into any individual switches. We can do everything through Auvik, especially port tracing. We need to see what device is connected to which port. This can be easily done within Auvik.

It also helps us delegate tasks within our IT team. As soon as we locate where an outage lies, we can instantly determine whether it needs to go to a low-level technician or a higher one based on what we see on the network map or alert that Auvik triggers.

It doesn't automatically keep our network inventories up to date because we still need to enable SNMP on the device. But once it's in the inventory, it's easy to manage with the existing devices we already have.

A cloud-based solution reduces our hardware costs because we don't need to deploy a VM for monitoring. Also, we're a managed service provider, so we would have to have an on-prem solution for each client, which would be cost-prohibitive.

I like Auvik's alerts. We can configure the alerts for a specific timeframe, i.e., we can set it to alert us when devices have been offline for a specific amount of minutes. If a device or port is flapping, we can ignore it or allow only the first alert to come in and mute the subsequent alerts.

The monitoring and management are quite straightforward. I rate it nine out of 10 for intuitiveness. During onboarding, we went through how to set everything up. It's a set-it-and-forget-it solution, and we can use templates to move forward with other devices that we add based on our documentation.

Auvik is one of our go-to solutions, depending on the issue. If we see a device go down, we usually get an alert from Auvik or our RMM solution. Auvik lets us trace graphically to know where the issue could lie, reducing the amount of troubleshooting we have to do.

It's a single platform but isn't integrated with anything besides our PSA. I don't think it needs to integrate with anything else other than our ticketing solution. 

Auvik could be more customizable. Also, the network map isn't as clear as it could be. I don't know if it's even possible, but it would be nice if Auvik could pick up on dumb switches. I don't know if that's possible based on SNMP, but if they can figure out a way to do that, it would make our life much easier.

Our organization has been using Auvik for about a year.

We've never had any downtime outside of their regular maintenance windows. They always notify us in advance when there will be maintenance. Even when they're down for maintenance, it's after hours, so we don't notice. 

Scaling Auvik is pretty simple. We just activate SNMP, put the credentials in devices, and we're set once the Auvik collectors are in place.

I'd rate Auvik support seven out of 10. We haven't needed to reach out to them much. I can only recall around three or four times in the past year that we contacted them. They've been pretty good. We have only used web-based support, not phone support. 

Neutral

We were using Nagios, but it was getting too pricey. Nagios also provided more information than we needed. Auvik provides SNMP, which is fine for our purposes. With Nagios, we had to install agents on each node to recognize it. If we could activate SNMP, we'd get more reporting from Nagios when we install the agent, but it wasn't intuitive how to do that. 

Once it was slotted in place, there wasn't much of a learning curve at all, so we saw an ROI right away.

We looked at Zabbix. Zabbix had a free tier, but it had absolutely no support. We went with Auvik because of their support.

I rate Auvik nine out of 10. If you want simplicity, Auvik is probably the way to go.

Zabbix has a free tool, but their paid solution is actually quite expensive.

Auvik is our monitoring solution; we're an MSP, so we use it to monitor multiple medium-sized enterprise clients. It's primarily used by the network team, though other teams log on occasionally. We have five users in our company. 

Auvik helps us manage our clients better, and it's all from one web page, so we can switch between clients easily without having to log into different systems. We can also remotely access their networks, which is handy. 

We previously used multiple solutions for managing our networks and switching to Auvik resulted in time savings of approximately 20%.  

Auvik increased our IT team's availability, especially as we can look into issues remotely and from our phones if we're away from a PC. All our teammates can log into a webpage instead of installing applications on their computers, which is nice from an availability point of view. We have seen time savings in the area of 10%. 

The solution helps us delegate low-level tasks to junior staff; we send alerts to our NOC team, and they help triage some of the lower-level ones. If they can't resolve it, they escalate it to us. The delegation capability is essential, as it saves us a lot of time.   

Auvik helps keep device inventories up-to-date; we can set it to scan the network, and the information updates automatically. It saves about 30% of our time.

The solution keeping device inventories up-to-date helps our teams focus on high-value tasks and delegate low-level tasks to junior staff.   

The best features are the alerting and monitoring. 

Using Auvik, we can remotely access our clients' devices or networks, which is an excellent feature.

The solution also allows us to do backups, check usage, and do SNMP polling for device statistics all in one pane of glass, which is nice.

Auvik's monitoring and managing functions are easy to use, especially as I did some webinars. We need the service, so ease of use is critical.  

Auvik provides a single integrated platform. 

Auvik provides a basic network map, and as long as everything is working correctly, it draws a little topology table, which is a nice feature. 

Auvik helps to reduce repetitive, low-priority tasks through automation, primarily our backups, as that's a repetitive task. From a backup point of view, the solution handles everything, and we only need to verify once in a while, so we have time savings of 90% in this area.   

I want to see improvement around backups; we had a case where we created a ticket for online support, and they were able to set up backups for one of our devices, but they were unwilling to do the same backup script with a different device. The script uses the same code, just a different model number, and the engineers weren't willing to add it to the other model.

We've been using Auvik for about a year. 

Auvik is a stable platform. 

Auvik is scalable, though we have one client with many devices, and it can sometimes be slow to load some of the data.

The technical support is excellent; I've logged several tickets with them, and they always resolved my issues.

Positive

The company previously used an in-house system, but that was before my time. Auvik has been in place since my arrival. 

I wasn't involved in the deployment, and the product doesn't require any maintenance on our end, as Auvik Networks Inc. handles that in the cloud. 

I don't have any insight into the cost, as another department handles that.

I rate the solution eight out of ten. 

To someone comparing network monitoring solutions but concerned about pricing, I'd say Auvik is a good solution, and I recommend it.

Comparing Auvik's cloud-based solution versus on-prem network monitoring solutions, cloud-based is more straightforward and always available, so I prefer it over an on-prem tool.   

Our visibility into remote and distributed networks is about the same as before.

I advise anyone evaluating Auvik to try their POC, as it's straightforward to install and get working.

We are an Auvik reseller, and we manage Auvik instances for our clients. We use Auvik to monitor our customers' network infrastructure and troubleshoot any issues that may arise. Auvik is typically deployed on the data center side of a company. If they have multiple branches, we will deploy an on-premise jump box running the collector. We usually manage the corporate data center for each client and the network infrastructure for remote branches.

Our company has between 500 and 1,000 employees, and we have around 150 customers using Auvik. Those companies range in size from 50 employees to thousands.

Auvik provides an overview of a company's infrastructure that helps you identify and solve problems from a single pane of glass. Without Auvik, you would need two or three times as much work to log into these devices individually and look at the back tables. It's great for identifying when things go offline if the spanning tree has identified an issue. You can pinpoint where in the series of commands something has broken. Overall, we've probably reduced the related network monitoring work by one-third. 

Auvik is automating aspects that we hadn't even considered because it was too much overhead. Rather than reducing the time spent on tasks, it has enabled us to perform new operations that we weren't doing in the past. It's added a benefit in that way.

The visibility into remote and distributed networks globally Auvik provides is essential. If something goes offline, you can go back through the alerts, even if you can't access that device to look through the logs. It has saved me hours of time troubleshooting. I can do something that would've taken me an hour in 15 minutes. From my own experience, I've been able to resolve problems much faster and made myself more available for something that could have taken a lot longer.

Auvik keeps device inventories updated, especially if a new network element is added that we are unaware of, like an end user plugging in a switch at their desk or endpoints in general. We don't use Auvik often for endpoint management or visibility, but it's great for network infrastructure visibility.

Auvik allows me to filter by network elements, so I can get a quick glance at a customer's infrastructure without looking through handmade diagrams. It provides me with an overview of how everything is laid out. From there, I can really drill down into individual inventories and switch ports. For example, I can determine what the issue is, but I don't need to be on the premises and log into customer equipment. It saves a lot of time. The network visualization is pretty and fun to look at. 

Monitoring and management in Auvik are relatively easy once you've had somebody show you how to do it or you've taken some classes. It's not entirely intuitive initially, but I find it relatively simple to use now. 

I would like to see some better training or public resources. It's not just Auvik's fault. Our company has a responsibility to explain the toolset and everything it can do. Many of our engineers don't realize how powerful it is. Due to a lack of documentation about Auvik's capabilities, so much can go over the heads of engineers who don't spend much time with it.

Most engineers are fine with taking some time to learn how to use it properly, but there are several engineers who don't know how to use it without spending the time. Auvik misses out on the wider base of engineers that could actively use it.

I don't know how long the company has been using it, but I have been using it at my current job for roughly a year and two years at my previous job. 

I've never really had a stability problem with Auvik, and if there ever is an outage, it won't be the end of the world for our clients.

The scalability is pretty good. It depends on how your company is scaled, but I believe Auivk can scale well. At the same time, our environments don't change too much, so I can't speak about huge enterprise environments.

We had a homebrewed solution that I've used before. I don't remember what it was called, but it also used SNMP credentials for monitoring networks. We also had a platform called ConnectWise Automate that managed some infrastructure, but it does not manage the networking part of the infrastructure. It mostly managed servers and hosts and some endpoints. It's huge that Auvik can reach all of those.

The previous solution was on-premises. Auvik's cloud-based solution makes it a lot easier, especially for a distributed enterprise. We have so many different customers with data centers, so it's crucial to have the ability to monitor and manage the solution remotely and switch through different tenants under our primary client login. It's a pain if I have to log in to someone's network and pull up their on-premise monitoring system, especially if part of their network is down and that tool is not accessible.

I am involved in deployments of Auvik for new customers or when customers open up new sites. Deploying Auvik is straightforward. It was initially implemented before I started with this company. When we acquire new clients, I set up the network probe and pull their tenancy into ours. The network map populates about two hours after you deploy the connector. 

It takes about 15 minutes to install the collector, then you need to ensure that you have all the correct device login information and SNMP credentials. That can take a long time depending on the number of devices, and the type of credentials. You also need to ensure your documentation is correct. That process can take anywhere from half an hour to a full day.

Auvik requires some maintenance, but it mostly just works. You need to comb through it once in a while if you're swapping out device infrastructure or spinning up sites. If things are being added to or removed from the network you need to ensure that it's representing your environment accurately.

To make an educated comparison, I'd need to know the other tools' capabilities in pricing. I'm not in management, so I didn't evaluate competing products, but I do know that Auvik saves a lot of time for critical responses and maintaining network inventory.

I rate Auvik eight out of 10. I recommend first deploying Auvik in a scaled test environment, so you can break things without impacting the customer. You should see what it can do and how you can troubleshoot using it. I was sold on it once I saw the value in the response times.

We needed a solution to monitor all of our systems. We were using another system, but it wasn't up to par. Auvik gives us everything we need plus some. Right now, we're using it to monitor all of our virtual machines and switches. We can do configurations on any of our switches directly through Auvik.

Right now, another engineer and I currently use the solution. We're going to allow other IT staff to view it, but nobody else will have access. There will be another five staff members who will see all of the data.

We're able to have a visual dashboard in one central location, so we don't need to have multiple dashboards. If we're going to configure an API, we can have it displayed on a board for our team to see. We didn't have anything like that before, so the ability to see insights on a dashboard is very important to our organization.

Auvik has saved us 50% of the time we used to spend because we get notifications fairly quickly.

We have seen a reduction in our MTTR. We notice that some of our devices are going offline five minutes sooner per incident than when we would first get reports.

The most valuable feature is the ability to see usage alerts on all of our devices. That's not just from our servers, but on all of our machines and user computers.

The ability to see utilization at one central location is easier than having multiple windows. We couldn't configure alerts on everything because it just wasn't available. Auvik provided the solution for us.

The use of the monitoring and management functions is of a medium difficulty level. With some aspects like trying to filter devices, it's a little cumbersome to type in the product. You have to click and apply it like a filter. When you click on the search button, it automatically populates it. It's a different step, so it's a little cumbersome and slow. The interface is quite slow, but that's likely due to it being on the cloud.

Auvik provides a single integrated platform. It's very important for us to have a single integrated platform because the interface shows us everything: all of our interfaces, switches, servers, and virtual machines. We can see it all in one central location instead of needing to pull up multiple windows.

Auvik helps us visualize the network mapping and topology for our organization. The ability to see all of our switches and what's connected to the switches is very helpful for us because not only can we see the device, but sometimes we can even see the device name. When we have an issue, we don't have to try to find it with an IP because we can already see the name of the device.

The solution helps reduce repetitive, low-priority tasks through automation. There are certain tasks that we know are repetitive, and we can't do anything because of the way that the system is built. We can suppress those unless they are over a certain threshold. There are other notifications that we always look at when they pop up.

The user interface could be a little bit faster, and there should be a legend on the map. Trying to filter devices could be easier. Those are probably the top three improvements I would like them to address.

I would rate the overall intuitiveness of the network visualization an eight out of ten. There are some aspects that could be better mapped out or better described. Some connections are confusing to look at. We don't know why one is yellow and why one is blue. It would be nice to have a legend included on the map.

I have worked with Auvik for about two and a half months.

The stability is top-notch.

It's highly scalable and available because it's on the cloud. As long as the correct configuration is done, it's highly available.

Technical support is very good. Our questions were answered right away. It seemed like they already knew what we were going to ask. Maybe they were just judging the situation by the deployments that they've done.

I would rate technical support as ten out of ten. 

Positive

We used Libre, but it wasn't giving us what we needed. Auvik gives us the ability to monitor the network.

The setup was straightforward. We implemented Auvik out-of-the-box. It was immediately available to use. The moment we connected our entire network, it was up. There were some configurations that we had to do on the backend, but it was pretty straightforward. The moment we connected, it was immediately available.

We required two people for deployment, including an engineer and myself. Our responsibilities were to make sure that our credentials were correct, our host was the correct address, and that we could connect to it. We also made sure that certain settings were turned on.

It doesn't require maintenance primarily because it's on the cloud, so Auvik takes care of that. If there was any maintenance, it would just be with our devices on our end.

Auvik is fairly priced. The cost is what we expected considering network management. The benefits outweigh the cost for us.

We evaluated other options, but they didn't offer what we needed.

I would rate this solution an eight and a half out of ten. 

Comparing Auvik's cloud-based solution to an on-premises network monitoring solution, I would rate the usefulness a ten out of ten. I would rate the interface an eight out of ten. I would rate the speed a six out of ten because when it's local and on-premises, it's faster because it doesn't have to go through the cloud or through Amazon.

The benefit outweighs the cost because we're able to see everything in one central location. It gives us one interface to do multiple functions.

The time it took to set up and maintain Auvik was twice as long as our previous network. With our previous solution, we just connected our devices and that was it. Auvik took a lot more time.

It is used for network monitoring.

Auvik hasn't really improved things for us. We tried Auvik, but it didn't meet our needs.

I found the ease of setup to be a helpful feature. The appliance was quite quick to get running. The fact that Auvik is a cloud-based solution, as opposed to an on-prem solution, meant there was one less thing to worry about. I didn't have to configure another device or provision a server and support it myself. It was easier having it supported by someone else.

The interface is also quite nice. Another part that is very easy to use is the monitoring and management functions. Ease of use is awesome.

The overall intuitiveness of the visualization was very good.

I require the monitoring of Linux devices and it doesn't support them. Although we've done a trial, we're not going to carry on with it. We've already gone with another product.

Also, seeing the topology is quite useful, but it's not really suitable for a large enterprise.

It also wasn't able to inventory everything. We're using Lansweeper, which pulls the serial of every single IP device, but Auvik only seemed to be interested in SNMP. It didn't care about non-SNMP devices. The solution needs to move past just having SNMP. If it could have other ways, like an agent, that would make things easier. The lack of being able to communicate with non-SNMP devices was the issue.

I used Auvik as a trial for a couple of weeks.

It was very stable. There were no outages that I was aware of.

Because it's cloud-based, it scales almost infinitely.

I didn't need to contact their technical support. The documentation was quite good. It was quite easy to get going.

Our current product was out-of-support, so we were looking for alternatives.

The initial deployment was very easy. We used the VMware template. It took under an hour after the collector was implemented for the network to start to populate. The actual deployment took about 20 minutes.

We deployed it in a test network. Obviously, we were not going to let an unknown product loose on the entire enterprise network.

It was just me involved in the deployment and there was no maintenance required.

If you're a small company, Auvik is probably quite reasonable. But we've got 500 servers, so pricing suddenly became a lot more of an issue. There needs to be better bulk pricing for it.

We evaluated Nagios and Spiceworks as well. We decided to try out Auvik because we were looking around and wanted to try everything we could.

Make sure that all your devices are SNMP-capable before implementing it.

Auvik was quite good at what it did, which is monitoring SNMP devices, but it didn't have enough there to monitor an IP generic device. If it wasn't SNMP, it didn't really work. It needs more agents and more monitoring methods.

We're an MSP, so we function as the IT company for multiple clients, and we primarily use Auvik for monitoring and troubleshooting network issues. It's deployed across various locations, from small to medium-sized businesses, plus one school system.

Auvik improved our organization by allowing us to stay on top of issues with our clients. It alerts us in a timely manner and allows us to react proactively. In many cases, we get alerts that something is going on before the client realizes it.

The solution affected our IT team's global visibility into our remote and distributed networks, which is helpful. It's great because we can access the Auvik portal anywhere in the world. The visibility it provides is essential, especially for our technicians and engineers working from home.  

Auvik helps us keep our device inventories up-to-date, as it pulls in all the devices on the network and sorts them. We can filter by Mac address, IP address, type of OS and more. This helps tremendously in helping our teams focus on high-level tasks and delegating low-level tasks to junior staff. Most low-level alerts go to our junior admins, which allows them to develop experience and learn the product.    

Auvik keeping our device inventories up-to-date helped save us time and allowed us to find devices we didn't know about when onboarding a client.

We have seen a reduction in our mean time to resolution (MTTR), primarily because our customers don't need to call us; we get alerts and tickets through our ConnectWise portal when Auvik detects an issue. This speeds up our time to repair because we are alerted of problems almost immediately and can start working on a solution.    

The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature.

It's easy to use the monitoring and management functions; everything is intuitive and self-explanatory. The feature set is more important to us than ease of use, as we work with many intelligent people. However, ease of use is helpful for our level one help desk personnel, who aren't used to using network tools like Auvik. In addition to being intuitive, the ease of use flattens the learning curve for our less experienced employees.   

Regarding Auvik helping to visualize our network mapping/topology, it's elementary. It places devices logically in a topology that's easy to understand. We can collapse and expand elements, making it easy to find information and devices in the system. I rate the tool ten out of ten for the overall intuitiveness of network visualization. Everything is worded perfectly and makes perfect sense to anyone working in the IT field.     

We have seen time-to-value with Auvik; it helped us on many occasions when our clients had network problems. It assisted us in ironing out those issues.  

The performance could be better; it gets a little clunky and slow-moving at times, and I wonder if that's due to the VM or if it's just the nature of the tool.

Another issue is the solution sometimes signs users out at inopportune times without warning. I'll be working in one window perfectly fine, and I would have a second session open in another window, which can time out and force me to log back in, even though I'm still logged on to the platform in another window. That can be frustrating.

I've been using the solution for about six years. 

The stability is excellent as long as the network, VMs, and hardware are suitable. Running low-quality equipment would affect the stability and user experience.

The solution scales well. Once you reach around 2,000 devices, a second device is required on the network to offset some of the performance issues that come with that, but it scales easily. It would just be a second OVA running on a box.

The technical support is excellent and very quick to respond. They helped us with an issue concerning performance hits in some equipment due to the frequency of the scans Auvik was running.

Positive

We evaluated some trial solutions for other network management tools, and they didn't fit us. SolarWinds NPM was a resource hog, and it wasn't cloud-based, so we ended up going with Auvik because of the ability to use it in the cloud.

We primarily used the in-built networking tools from each vendor. Switching to Auvik saves us about 20 hours because we can see all the relevant data and manage the networks from a single pane of glass.  

The initial setup was straightforward; it consisted of deploying an OVA which searches for the Auvik instance in the cloud and locks it in once authorized. It's between three and five steps, so it's quick to get up and running.

After the collector code was implemented, our network mapping started to populate almost immediately. However, we had SNMP set up, which needs to be done ahead of time for network devices. The solution pulls in devices and connections via ICMP based on the network it discovers. It may draw in limited details initially until the rest of the details are set up, but IP-based devices are pulled in very quickly. 

In terms of time to set up and maintain Auvik, it's about the same as other tools. It's all about the underlying network configuration. It didn't take much time because I ensured the network was prepped for any potential security monitoring tools we put in place. I didn't have to go in on the back end and set anything up because it was all waiting to go.

The solution requires a little maintenance on the VM side. Performance-wise CPU and RAM maintenance can increase performance. Other than that, the tool essentially runs itself. 

I can't speak to the cost; I'm an engineer. Auvik has a subscription-based pricing option, and the other solution we evaluated had high upfront costs. 

We evaluated Orion and WhatsUp Gold and found that Auvik works much better for us because it allows us to have all our clients in a single plane of glass under our company. With the other products, we would have to set up separate instances at each site and manage them individually from onsite.

I rate the solution eight out of ten. 

Auvik provides a single integrated platform, though that's not as important to us as cost, ease of use, and support, in which the solution excels. We're intelligent people who work with different platforms, as our clients don't have cookie-cutter set-ups at every location. If Auvik weren't a single integrated platform, that wouldn't be much of a hindrance for us.

We haven't used Auvik's automation capabilities.

Auvik's cloud-based solution works as well or better than on-prem network monitoring solutions. The cloud solution depends upon the internet connection at the opposite end but logging in remotely to manage on-prem tools faces the same challenge.  

It works as well, even better. But of course, your Cloud solution is dependent upon the internet connection at the opposite end, so your mileage may vary. But you're still limited by that with on-prem solutions as well, if you're logging in remotely to look at those tools. So it faces the same challenges as the on-prem solutions.

We use it to monitor network devices, and for alerts when things are down and when devices need to be fixed. It lets us know about outside-facing IP addresses, external and internal MAC addresses. We use it to monitor everything on all our clients' networks.

It has saved us, as an organization, a lot of time, although I don't know the exact quantity. It lets us get on things right away, when we get those alerts, so that we can tackle things and get them done within the SLA. It's really quick.

For me, personally, it allows me to learn how a network is mapped out for each site and have a better understanding of what connects to what in terms of location. Auvik is good for helping me to visualize where everything is. In past environments, when working at different companies, I didn't really have that so we didn't know what was going on. It was more that if something went left or broke, we would hear about it by word of mouth. We didn't have the chance to see or have a system that would let us know.

When things are down, it lets us know what to do next. We can remote in or try to power up using PoE and it lets us know from that step. It is our first line of alerting, and from there we'll take the next steps into remoting and using other platforms to then get to the issue. That visibility is really great. It's important due to the fact that, when things are going on, we can easily know. If we're focused on other tasks, or we have a project coming up, it lets us know what's happening across our different clients' networks. 

Based on past experience, Auvik saves me three to four hours daily.

The solution's automation has had a positive effect on our IT team's availability. Compared to where I was before, it saves us hours just identifying what exactly the issue is, where it's happening, and what may have caused it. When major things are down, the other tiers will look at it, while the lower-level alerts will be handed off to level-ones, which they can assess. That saves a lot of time by distributing workload.

And the fact that Auvik keeps device inventories up to date saves us about 
70 percent of the time that would otherwise take.

The most valuable feature of Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring.

Also, for an audit, Auvik will help us know why something happened and what it was doing before that.

It's really great for visualizing the network. Usually, you only see where things are either in person, or you know how a switch is connected, or to what AP, as well as at the port. But seeing it online, and everything tied together, is amazing. It's something I had never seen before. You really see the design and everything. It's really easy to read and know how it works.

I would like to see some recommendations in terms of steps that could be taken to assess the alerts. A platform that I have used is Darktrace, which does security testing, and it let us know what was going on, what may have caused it, and what could be done. Even though everyone has their own troubleshooting style, if Auvik could recommend common ways to go about doing what needs to be done to resolve an alert, that would be helpful.

I have been using Auvik for about a month.

It's a stable platform.

It's a scalable solution. We use it for over 90 customers, small and medium-sized businesses, with a total of over 15,000 users. As we get more customers, and as we add devices, we reach out to use more features.

I haven't reached out for any technical issues yet.

I watched some of their videos and that led me to read some of their documentation. It was good, an easy step-by-step guide. There were some pictures too, which made it a little bit more helpful. Most documentation is just text, but they give you a view of the actual platform. That is good.

We have one other application that we use, ConnectWise RMM, but this is the one that we use heavily. 

First starting out, it was a little bit difficult to use, but I did some training that they provide in the resource library, which was really great. From there on, it was self-explanatory. It was really easy to know how to navigate to the dashboard, review alerts, and use the system in general.

Auvik saves you time. It's worth the money.

Auvik has been here since I've been here and it has been great, for the most part. I don't know if our organization was down and out before, but I do know that it's a great platform. It takes the stress off. You have to get your hands on it to truly know what it feels like, but there are no special requirements. I would recommend it.