Auvik SaaS Management (ASM) Reviews

Our use cases include tracking down what end-users are using. We leverage it from an onboarding and offboarding perspective, so that when a user is exited from an organization or separates, Auvik SaaS Management allows us to produce a report very quickly to see what they've been using. Beyond the stuff we know, we also know if they were sharing accounts with somebody. That allows us to quickly remove access and then ask people that are still there. 

And if we know that someone is coming into a company we know, based on similar users, what they need access to. It helps us to automate some of the onboarding and offboarding processes.

Overall, software discovery in an organization, what they're using, is the main use case.

The onboarding and offboarding aspects are valuable from an operational standpoint, as a managed service provider. Because we have that visibility, it really decreases the time we need to execute everything. We don't know what we don't know and Auvik SaaS Management closes that gap. With it, we know everything that they've touched from a software perspective and in terms of shared accounts. Without it, it would be virtually impossible to know those things.

When it comes to user offboarding, Auvik SaaS Management gives us a two-click checklist of everything that the user has access to, and it lays out what we're responsible to terminate access to and what stakeholders within the organization are responsible to terminate access to. We can use that playbook rapidly without anyone on my team or the client's team not knowing. We can reach out to a company's HR and say, "Did you remove that user's timekeeping, payroll app, et cetera, that we don't have access to?" It is important to check those boxes. Especially if they're subject to any type of compliance, they have to do that. The chances of that getting missed or of realizing we didn't cut access for six months because we just forgot—that doesn't happen anymore.

The efficiency that results from not missing things helps save us time. And the solution definitely cuts the amount of rework when onboarding users to see what they should have access to in comparison to other users, or when offboarding and not having to double and triple check if we have missed something. There are definitely time savings there. It adds massive efficiency to our user onboarding and offboarding processes.

From a software reporting standpoint, Auvik SaaS Management saves massive amounts of time. The tools that we had in place before Auvik SaaS Management would give us a complete on-prem software inventory, and then we'd have to spend lots of time interviewing, watching, and figuring out what people were using and how. And even then, we'd be missing probably 30 to 40 percent of the picture, because they didn't realize they were using something or the person we were talking to wasn't one of the two people in a 100-person organization leveraging a particular platform. Understanding what is in use within an organization would otherwise be a mostly manual process or a matter of pulling massive reports from our RMM platform, reports that we would have to dig through to figure things out.

And we're able to leverage the platform, in the context of our strategic consulting practice, to sit down with business stakeholders and discuss shadow IT and security; what they're doing, and why. It's an invaluable tool to have to help force those conversations. It helps our strategic consultants, our vCIOs have discussions around SaaS at a deeper level. The insights we gain from the platform help to drive major discussions about security as it relates to cloud-based applications and their use within an organization. It has really made an impact in that practice and has helped to drive revenue. It's an easy discussion starter about the bigger picture.

Understanding where data resides is absolutely critical, from both a day-to-day security and operational standpoint, but also in the event of a major issue or security event. If we don't know where our data is, that's obviously a major problem. Using Auvik SaaS Management to identify that on a lot of different levels makes it an invaluable tool for us.

Using Auvik SaaS Management has absolutely helped to mitigate our risk from shadow IT and data sprawl. Being able to visualize where stuff could be—giving us a starting point for all the apps that are touched within an organization, which is where data could reside—allows us to deal with it. That mitigates the risk of having people working outside of authorized applications, or a situation where the legal department is transacting within a personal Dropbox account instead of using OneDrive. There could be insurance issues where a policy won't cover us because someone used a personal space for data and it somehow leaked out. It definitely helps to mitigate that, broadly. It allows us to sleep better at night, for sure, knowing what is in use across the organization and what data could be in there.

One of the most valuable features of Auvik SaaS Management is the insights into user applications and the security around that. We can understand and get full visibility into what end-users are using. Most organizations can list off the top five apps that they use but, lo and behold, we're able to discover that there are 30 or 40 apps in use within the organization that nobody knew about. From a security standpoint, helping to track those down is very critical and Auvik SaaS Management allows us to do that.

The single sign-on detection feature is also very important. If we have single sign-on, we can see what they're leveraging that sign-on to gain access to.

And an extremely important component of Auvik SaaS Management is the reporting engine. It allows us to perform assessments and sit down with organizations to review what they're actually doing with their SaaS apps. Typically, when we come in, they have no idea how many SaaS apps they have out there. They might not know that someone in accounting or someone in marketing just purchased something to accomplish a task. The reporting gives us visibility into that and is done in a fashion in which it's very easy to understand, with some of the executive summaries. We don't have to spend time having technical discussions about what the information means. We're able to have the discussion of what it means to the business and for solving problems there. The reporting is absolutely critical and they do a good job of it.

There could be improvements to the ease of clicking through the UI. I know they're working on updates there. 

They've started working on integrations with other platforms for sharing data across other tools that are commonly used in the industry. I'd like to see that continue to improve. They do have to make the integrations deeper.

I would also like further abilities for customizing the reporting.

I've been using Auvik for a total of seven or eight years, including three years at my current company. I've been using Auvik SaaS Management for about a year.

We've had zero issues with the platform going down.

We haven't run into any issues with it scaling. 

We've deployed it quite a bit across a large client base, with a couple of thousand endpoints ongoing. We have it deployed to about 20 separate environments across our client base. They range in size from 15 users up to a 400-person, multinational company around the globe whose SaaS we help manage. It's all over the world and it has proven successful for us.

Their technical support is fantastic. Every time we've reached out, we've gotten a response within an hour or less. The support team has made itself extremely available to resolve issues or take feature requests whenever we have them.

Positive

We did not have a previous solution.

Surprisingly, for what it does, the initial setup was straightforward and easier than we anticipated. The only hiccup we ran into was that the deployment integration with our RMM was not fully set up and ready to go. They rapidly changed that and, once they did, it became very simple to deploy. We can get Auvik SaaS Management on its way to being deployed within about 15 minutes, and then it can start doing its thing. It has proven to be very easy to do.

Two people were involved in implementing it in our organization. My involvement was more on the business side, focusing on how we leverage the platform. We had one technical resource who ran through the installation and it did not take very long.

In terms of maintenance, we have to stay on top of categorizing applications as they come in. The initial run-through of categorizing what apps are used and how they're used gets easier every time. We'll get alerted when new applications come online for a client. That generates a ticket. We then have to go in and categorize them or reach out to the client to ask, "What is this? How are we using it? Who is the stakeholder or the owner of the application?" From there, we document it. After that, maintenance takes minutes a month, next to nothing from a management perspective. 

We also do a quarterly review with our clients of the new applications that have arrived to make sure things are on par. If there are any high-risk applications, we reach out immediately. Overall, from a maintenance perspective, it's minimal.

We have not run a program to fully monetize just Auvik SaaS Management as an offering within our organization. Where the ROI has come in is that our strategic consultants, who are expensive resources, are quickly able to pull data and then have those discussions with clients. It has cut down the time it takes to get that data by a lot, and from our point of view, all we have to sell is time. The fact that they're spending less time preparing for meetings is a huge return for us. 

And onboarding and offboarding are a big part for us, from a service-delivery standpoint, and Auvik SaaS Management is a time-saver there.

The big return for us is the creation of efficiencies within our service delivery team.

There is definitely value from Auvik SaaS Management, so I don't think it's outrageously priced. There's always room for evolution of the model, depending on how the platform is being leveraged. But that's more of a "math game" in terms of how they want to present it. With the model we're in, we get a lot of value for what we're paying, and I think that's the sign that they're in the right pricing band. I feel that we're getting value and that it's not a stretch, and that's good.

We put Auvik SaaS Management up against multiple products as part of the selection process. One other solution was a finalist. We demoed and ran with both for a while, and Auvik SaaS Management came out on top.

It's excellent for providing an overview of a SaaS ecosystem. It provides visibility into what is actively being used from a SaaS standpoint at a level that we don't have through any other tools. We've looked at other tool stacks to help us get our arms around this, but Auvik SaaS Management has solved it in a unique way that's a little easier to understand. It's definitely cost-effective, and provides a better, complete picture than some of the competitors we looked at.

The out-of-the-box reporting in Auvik SaaS Management is more complete and it provides a focus on MSP functionality versus just reporting. The other products concentrate on what is going on in your company. Auvik SaaS Management has information not only on what's going on in your company but can also break that down at a much deeper level due to the amount of data that it collects and how it collects it. We can see what users are using, rather than only having visibility at an organizational level.

One of the negatives of Auvik SaaS Management, although not a major one, is the way it collects data, being plugin-based instead of agent-based. That raises some eyebrows at times when people notice the plugin in their browser. In the end, we decided that wasn't that big of a deal, and that we could walk through that with clients if it became an issue.

One of the other cons that came up was that, when we first deployed it, the integration with our RMM was not fully baked, while the competitor's was. So the deployment was a bit challenging, but when we discussed that with them we found out it was on the roadmap to be simplified, and they did so rapidly. That actually proved to be a pro for them: their ability to rapidly employment changes to the platform.

We don't really dig into the logging side of the solution. They keep a mountain of data that is at our fingertips if we want it. They're really good at collecting it. We don't leverage at the level of parsing through it, but from a collection standpoint, given all of the logging that it does, it's pretty robust.

When evaluating a SaaS management solution, look at what you're trying to accomplish going into it, and then look at the solution that aligns with those end goals. To just throw out a goal like, "I'm looking for SaaS management," might be a great start, but what are you trying to do with that? Find what application is going to meet those requirements. I know that's a simple definition for any type of software acquisition, but especially in the service-provider realm, everyone says they need to do SaaS management. Whether you're looking at Auvik SaaS Management or one or two of their service-provider-focused competitors, they all do it a little bit differently. Depending on what your end goals are, one is going to fit better than the others.

We use the solution to track unauthorized apps our employees use so we can talk to them or block the apps at the firewall if needed. More importantly, we track shared credentials and services employees access on company devices, especially when someone's leaving. If someone had access to a shared account, which we try to avoid, but if there was one with a logged-in password, we can change it when we off-board the employee or shut down their account.

The reporting features are the most valuable to me. They allow me to access all the information in one place.

One area for improvement in the tool , which they said might be on the roadmap, is better integration of features like tagging product owners, leaving notes, and setting statuses such as pending review, approved, deployed, etc. I want to use the product to write notes under an application, like when people start using the Brave Browser, and tag Billy Bob, who manages it. I want a report showing all the products Billy Bob owns, along with associated notes, so I can discuss everything with him in one meeting. Currently, I have to click on each application individually and copy and paste notes elsewhere, which isn't efficient.

I have been using the product for six months. 

The interface has a bit of a learning curve, but Auvik SaaS Management's technicians gave me good onboarding meetings. They showed me where to go and how to do things and answered my questions well. I've talked to them about some ways to improve note-taking and tagging. Overall, using the product makes sense to me. They did a great job giving me a tour of how to use it.

Positive

The solution is on the cloud. The initial deployment was difficult due to technical issues with my account, but support helped resolve it within a week. The full setup took two weeks, mainly because I had a phased rollout plan to avoid disrupting everyone's devices simultaneously. I managed the deployment alone, and it doesn't require ongoing maintenance. 

It took some time to see Auvik SaaS Management's benefits after deployment. While the free trial helped jumpstart the data collection process, the real impact was felt about a month and a half when they had to let go of an employee. At that point, the tool proved very helpful by consolidating all the necessary data in one place, making it easier to deactivate and offboard the user. It save about an hour and a half that would otherwise be spent digging through an employee's browsing history and checking what they've worked on and been signed into on their computer.

The tool frees me up to work on other projects, like implementing security policies and tackling tasks on my back burner. Instead of repetitive, automatable tasks, I can focus on ad hoc tasks that need my attention.

The solution's pricing and licensing model are fair and based on users rather than devices, which helps consolidate tracking and licensing costs. 

If a colleague at another company uses Auvik SaaS Management but doesn't use the assessment product, I would ask if they have anything else for SaaS management. If they already have network monitoring with Auvik, it would also make sense to use their SaaS Management. However, I'd like to know their reasoning if they use another product for different reasons. Overall, I would give it an eight out of ten. For new users, I advise establishing contact with support and your account representative before doing a full rollout of the devices. This way, you can address any issues that may come up.

Auvik SaaS Management is part of a bundled solution we offer to all our customers. We primarily use it for two things: shadow IT monitoring and SaaS license management. We also use it for SaaS compliance, i.e., to ensure people aren't using tools they shouldn't be using. Auvik SaaS Management itself is a web browser extension we can deploy across all of our environments regardless of where they are.

Auvik SaaS Management provides our customers with insights into what's happening in their environment to help them make decisions. From our perspective as an MSP, Auvik SaaS Management allows us to demonstrate value to the customers. It shows them we're paying attention to this stuff.

It offers visibility into SaaS platforms and other software because it monitors all the licensing. It knows about all the software on a system. We know what software they're using and how they're using it. We can show a customer where you're overspending and buying more licenses than necessary. That's extremely valuable.

Auvik SaaS Management gives an excellent overview of our client's SaaS ecosystem. That's the primary reason for it. We can show our customers what is going on and all the licenses they're using. It lets us know if someone is using unauthorized apps or if they're using apps in a problematic way. We can tell them if their employees are copying files to a tool that they shouldn't be. Many of our customers are in highly regulated industries subject to a lot of compliance oversight. Auvik SaaS Management helps keep them out of trouble.

It's essential for compliance to understand where data is housed. They have to keep their data in a secure place and maintain control over it. It often has to be encrypted at rest. They can't have their data just anywhere. Auvik SaaS Management allows us to keep an eye on what's happening with our customers' data to stop problems before they start. It has substantially reduced customer risk. 

Auvik SaaS Management has also reduced human error because people aren't always maliciously or intentionally putting data where it shouldn't be. Sometimes they don't understand that they're not supposed to use unauthorized solutions for work. It's just a human error kind of problem. 

It's a huge time saver because everything is right there. We don't need to go to multiple places to find licensing information and how much they use. We can tell what's going on by pulling the reports and looking at the dashboards. It gives us a single pane of glass for managing multiple customers' entire SaaS environments. While I can't say we've eliminated any other tools, it's possible Auvik SaaS Management saved us from adding other tools. When we started using Auvik SaaS Management, it provided a service that didn't exist in the industry. There wasn't anything else out there that we could have used at the time. 

The license monitoring and management capabilities probably top the list of most valuable features in terms of everyday day utility. You can go to customers and say, "You have 100 licenses of Office 365 E3, but you only use 95, so we can adjust your licensing and save you some money." 

The reporting is excellent, but it could always be better. Sometimes we'd like the reports to be in different formats. Auvik SaaS Management could also be better integrated with some of our other tools. It's like an island unto itself, but we're an Autotask shop. We use Datto RMM and Autotask PSA. It'd be great to see Auvik SaaS Management alerts in our Autotask tools. 

For example, if someone is utilizing a SaaS tool that we don't want them to use, I would like to see that on Autotask RMM dashboards. It would be great to have customer-specific licensing widgets in the dashboards. 

I have been using Auvik SaaS Management since it was created. We were the first paying users.

Auvik SaaS Management is a highly stable solution. Most of our tech support interaction was in the early phase while working out how to deploy the tool correctly. It just runs now that the deployment is complete. We don't have issues. It doesn't crash. We don't get complaints from users about it. The majority of our users have no idea it's even there.

I rate Auvik SaaS Management's support a 10 out of 10. They're excellent and highly responsive. One reason we got involved with Auvik SaaS Management so early is that we're located in the same town, so we've always had great access to the Auvik SaaS Management team. They have been responsive to our issues and open to our suggestions. There are some features that exist because we asked for them, and Auvik SaaS Management added them. 

Positive

There weren't many competing solutions when Auvik SaaS Management came out. We were the first paying users of Auvik SaaS Management.

I didn't set Auvik SaaS Management up because I'm the CEO. It requires little maintenance after deployment. Once the browser extension is in place, it updates when needed. We have a task configured in our RMM that automatically deploys it. We worked through that with the Auvik SaaS Management team. Once it's out there, we only need to pull the report for our monthly customer meetings.

All our customers benefit from Auvik SaaS Management, and it's priced low enough that it doesn't significantly reduce my margin. There's a lot of value in it. We get an excellent return on that investment.

Auvik SaaS Management is priced well. It's a no-brainer for us to implement it. 

I rate Auvik Auvik SaaS Management a 10 out of 10. It's one of our favorite tools. Users need to know that it operates as a browser extension and looks at all the software used on an end-user's computer. If they have a good relationship with their customer, that shouldn't be a problem.

Many companies have a lot of employees who use their own tools and personal accounts for various purposes, like data sharing or email. Auvik SaaS Management offers a way to control that and discover what everyone in an organization uses. It has helped tremendously because I now have a bird's eye view of what's going on with my clients regarding unauthorized applications and accounts that may pose data governance and security risks. 

Most of my clients are in the private sector, and only a few have on-premise infrastructure servers. Most are on cloud infrastructure.

A month ago, I was auditing one of my clients for data governance. Using Auvik SaaS Management, I came across an end-user with more than 20 GB of business-related data in a Dropbox account. I never would've known that he was using Dropbox for company data. Without Auvik SaaS Management, it would have gone under the radar.

I reported that to the CEO of my client, but I first spoke with the user and asked him why he was doing this. He explained that he had been doing this for a while to access company data anywhere. It wasn't malicious intent on his part. It was a lack of knowledge about what he could do with the tools the company already had. 

Auvik SaaS Management provides a bird's eye view of the client's SaaS ecosystem. It gives me that big picture I didn't have before. Knowing where your data resides is vital because it is such a precious commodity these days. Companies of all sizes need to grasp where their data is and how to protect it. The ability to see where things are being relocated is priceless. When end-users store their data all over the place, it creates a massive risk because you have so many different points of failure. You can better protect your data by keeping it tight and knowing where it is. 

It's not so much an issue of human error as it is a lack of knowledge on the end user's part. We can say that Auvik SaaS Management reduces human error by correcting a lack of knowledge. 

Auvik SaaS Management does a great job creating an inventory of programs in the cloud and the local desktop environment. It builds a catalog of what's being used. Other management tools also give me those reports, but I can easily find all that information in one place in Auvik SaaS Management. It doesn't matter if desktop applications are running on a particular endpoint or if cloud applications are being accessed. It has saved a lot of time because I have a single inventory from the local and cloud environment, and I don't have to go hunting.

The ability to see what accounts and services are being accessed at any given time is valuable, and that's also true for most of my clients. Another good use is time management. If one of my clients asks me, "Hey, how long is John accessing Dropbox throughout the day?" I can do that with Auvik SaaS Management. Auvik SaaS Management can give me a report on the usage of a single user.

The visibility into the logs is relatively granular. It informs decisions about implementing policies or areas where we can tighten security. The reporting is extremely valuable because it gives me a bird's eye view of what's going on in the client's environment. 

Integration with macOS and Apple devices could be better. I believe this is something they're working on, but it needs a little more work. 

It has been about six months since I started using Auvik SaaS Management.

One of the most valuable aspects of Auvik SaaS Management is that they hold your hand from day one and walk you through everything. There were meetings every month or twice a month to go over everything.

Positive

Setting up Auvik SaaS Management is straightforward. It took a few commands and scripts and was off to the races. It requires some maintenance because IT environments are highly dynamic. 

For example, let's say that yesterday, John decided to use a Dropbox account with his personal email address. We catch that. Then two days from now, he decides again to use another cloud application with either his business or personal email address. We can see that, and that's part of the internal maintenance, monitoring, and audits. Once weekly, we need to check the reports and logs to see what's new. 

The great aspect about Auvik SaaS Management is that it categorizes stuff for you. If it's new, it'll appear as something new. If it's legitimately being used for the business, we can order that or set some rules. If this appears and it meets specific criteria, we can categorize it as a business-approved application or a management application from our side.

We did it in-house with Auvik SaaS Management support.

I've seen a return. I do not doubt it. I am returning to the example of the employee using Dropbox to store and access company data and discovering that alone has covered my investment for the past six months. I showed my client the clear benefit of the new application. We caught an issue and rectified it.

It took a few weeks to realize value due to the nature of the application. It takes a few minutes to implement, but it takes a few weeks to start seeing everything and what is running for all clients. The return on investment was there after it was fully running, and we had all the necessary data for every client.

The price is great. It doesn't get any better. I told their CEO, "I feel like I'm stealing it from you." I'm serious because the price is amazing.

There are many other solutions like Auvik SaaS Management. One that comes to mind is Augmentt. They differ in a few ways, but I prefer Auvik SaaS Management because it has a great team behind it.

Before Auvik SaaS Management, our biggest challenge was asking clients to compile a list of all the software they used. It was such a pain because it was so time-consuming for the clients. If you don't stay on top of it, you don't have all the software for the onboarding phase. Auvik SaaS Management enables us to put an agent on their computers and let it run for a month. Instead of asking the client for that list, we can provide them with a list of applications they use.

Auvik SaaS Management gives our cybersecurity program an advantage because we can demonstrate that we have a sophisticated solution for shadow IT. We can impress the clients by showing them that we see changes they're making that they haven't even reported to us. 

It helps reduce risks, especially when our clients terminate an employee. They gain visibility into what needs to be shut off. A specific example is an employee who was using a general email for the company for accounting. We could identify that using Auvik SaaS Management and change the password for an account that multiple people were using. If it weren't for Auvik SaaS Management, we wouldn't have known that this employee had access to a shared email account, and something terrible could have happened.

Overall, Auvik SaaS Management made the process of onboarding and offboarding smoother. We replaced another network detection tool, but we weren't using it. We thought Auvik SaaS Management provided a better overall solution.

When we offboard an employee, we know which applications that employee used. For example, let's say Bob left the company, but we don't know all the applications he used. We can run a report showing everything Bob accessed, giving us some leverage to go back to the client and say, "Hey, these are all the applications he used. We manage these, and you still need to take care of these." It gives us expectations to provide to our clients.

The reporting features are critical, especially during employee offboarding. If we display that to the client when somebody's offboarding, it makes us look great because they know that we're not just saying, "Oh, what are they doing?" Right? We can provide them with, oh, look, they have everything that employees used to do, and give them peace of mind.

Before Auvik bought Saaslio, we struggled with the single sign-on because it would sign us off quickly. I would be presenting to my clients on the software or categorizing, like, "Hey, what is this app used for?" When I was inside Saaslio, it would kick me out, so I would have to log back in.

I believe this was fixed when Auvik took over, but I would go into an application and note that this is a critical application and is used for this. I would come off that application screen, and it only took 30 seconds for the window to disappear. It's a little nerve-wracking when you're presenting to your client. I just had to write down the application's purpose for them and go back to update it later. I think they are making changes, so it is improving.

I have used Auvik SaaS Management for nearly a year.

I had some issues with stability before Auvik's acquisition. It seems like they needed to fix a few glitches in the system. Currently, they're at about 60%, but they're making a lot of changes for the better under Auvik. 

The initial deployment was effortless. We use Synchro MSP for our RMM, and that was one of the things that were incredibly smooth. We've used a lot of third-party solutions before, some of which make it hard to deploy the agent. We did the onboarding with a rep who showed us how to deploy the agent. It took us around five minutes to get the script on Synchro and deploy it. It was installed on all the devices we needed and worked seamlessly. 

Deployment only required one person because everything was already organized on our RMM. It was simply a matter of getting that script and deploying it to all the computers. That probably took 10 minutes for all the client companies. Auvik SaaS Management requires no maintenance after deployment. 

We don't see a direct return on investment, but it benefits our clients and expands our cybersecurity offerings. It's easier to sell our product with Auvik SaaS Management than without it. 

The price is great. Hopefully, it doesn't keep jumping up, but I think it's an appropriate price point for MSPs.

We went right to Auvik SaaS Management. I know Microsoft has its own system, but Microsoft products are too complicated.

I rate Auvik SaaS Management a nine out of ten. Go with Auvik SaaS Management. Once it is deployed to all the clients, make sure you have a package together. Obviously, you're paying more for this solution, so your clients should be aware of the expanded features you're offering. Once you get it onboarded, meet with all the clients to ensure they categorize the software correctly the first time. That's probably the only time you need to spend real time on the software. After that, it's just reading about the changes in the environment. It's an easy sell for anybody trying to provide cybersecurity features.

We're using Auvik SaaS Management to manage our clients' technology environment. We use it to identify the applications people access with their business email addresses, so we know what the technology spread is. It also tells us if accounts have been created for business use with personal accounts or anything outside of the business domain that would be a potential security concern.

Auvik SaaS Management enables us to present potential risks to clients and see who logs into which accounts. Some of our clients have shared accounts, so we can see which of the client workstations are logging into some of those shared accounts. We want to lock down who has access. 

The reporting is helpful for offboarding clients. We can also pull a report showing which applications have the highest risk in their environment. Sometimes these factors aren't on anybody's radar. It's helped us reduce risks for our clients by showing them what applications might need to be reviewed on their devices or for their employees.

The overview Auvik SaaS Management provides of our clients' SaaS environment is sufficient, but the dashboard might be a little challenging for a client to understand. Still, I think it offers a solid overview of the applications in a client environment and how many are classified to give us an overall health or risk score.

I like the reporting tools. We can show the client the risk factors and all the applications that pose the highest risk in their environment. Auvik SaaS Management gives us the tools to classify the applications from a management standpoint. It also provides an overview of when various software might be up for renewal on an agreement.

The logging is decent. We can see what account was used for a login attempt or how it potentially logged into applications. We are using the single sign-on detection feature to see if anybody's using an identity provider to log into applications. SSO is critical in helping us understand if they're logging in through the authorized methods.

The user interface and some of the application classification features could be improved. I'd love the ability to bulk-edit some of the applications. 

I have also noticed that when I export some of the reports, some cover images disappear and get lost. It isn't a huge problem, but it takes away from the visual aspect of those reports. I'd also like more integration with ticketing tools and other related solutions. 

We've been using Auvik SaaS Management between six months and a year.

Auvik SaaS Management is a stable product. We haven't had any outages. 

Auvik SaaS Management is highly scalable. It's easy to set it up for a new client and deploy it. You can also automate the product to grow with our clients. 

I rate Auvik support eight out of 10. They're great to work with. Support engineers are helpful and responsive. They find the right solution to our issues, and if one isn't available they'll put in a feature request that will be addressed in a future release.

Positive

Deploying Auvik SaaS Management was a little challenging for many of the Apple workstations, but it was smooth once we figured it out. Full deployment takes less than five hours. The initial setup took about one or two hours, but we had to work through a few support issues.

We have it deployed for most of our clients. There are around 10 different environments now. Auvik SaaS Management doesn't require maintenance to keep it running, but we need to collect and analyze data for our clients.

I think Auvik SaaS Management's pricing is great. We're a managed services company, and one site license covers all our clients.

I rate Auvik SaaS Management eight out of 10. It's a great product. My advice to future users is to follow the documentation because it's great. I recommend doing a trial to test it out. We did a demo to see how it worked, which helped us evaluate and select the tool.

Auvik discovers shadow IT. It identifies applications and systems running on employees' computers and how they log into those systems. It is deployed remotely via a browser extension. There is nothing on-prem except a lightweight agent installed on each computer endpoint.

Auvik allows us to offer insights to our clients that they don't have. Currently, companies have no idea how their employees utilize applications and systems. This gives us insight into how they're using the infrastructure so we can approach those employees who may not log into systems securely.

It's an integral part of what we want to do with our clients. Employees often do the wrong thing, and they'll continue to do the wrong things unless you can have a big bright flashlight on those things. Auvik tells us which systems people are using. It's a problem if they're outside the scope of the standard system provided by the company. That's crucial because employees don't necessarily protect their own systems adequately. 

Without Auvik, you have zero visibility into how employees use company infrastructure. Companies will set a policy. For example, they'll make all employees use Google Drive for document storage, but employees might use their personal credentials with Google Drive or use Office SharePoint, DropBox, etc. We don't know if those systems have multifactor authentication and strong passwords. It's vital to understand what people are using because employees doing their own thing aren't doing it securely most of the time.

If the employees are doing it incorrectly, we can flag that and follow up with them. I guess it would reduce human error because they will take no action otherwise. Employees won't do anything if you don't tell them to do it. If you don't want them to do it, and if there isn't accountability, they'll just go ahead and do whatever they want.

The most valuable feature is identifying the various user names used to log into apps that are critical in terms of data security. The visibility into logs is excellent. It tells you precisely which systems or applications folks are logging into, what usernames they're using, and whether they're using single sign-on. The reporting is essential, whether defined as the reports or the APIs to get the data out. 

They're working on Auvik's ability to detect when people are using multifactor authentication, but some more automation in that area would be nice.

We have used Auvik for nearly a year. 

Auvik is highly stable. It runs, and that's it. 

I rate Auvik support 10 out of 10. They get back to you immediately and help you out.

Positive

Setting up Auvik was very straightforward. It's completely transparent to customers and automatic on the back end. We deploy it to all our clients using our remote monitoring and management tool. When a client signs up with us, we deploy the RMM and the Auvik SaaS Management piece via the RMMs.

The pricing is competitive, allowing us to offer this as a service to our clients. 

I rate Auvik 10 out of 10. It's an excellent product.

We primarily use Auvik SaaS Management to understand a client's SaaS environment because everything is cloud-based nowadays. It provides a little more insight into what applications are in use. 

We deploy it across the whole organization and start collecting data. We've never had someone come to us with a scenario where they only want to run it for one specific department or group of people. We've not had that happen. 

The Auvik SaaS Management app helps us understand the depth and range of applications an organization uses, whether IT or finance tools. It allows us to pinpoint where we're vulnerable. We can reduce those security gaps by ensuring we are using applications and storing data only where we need to. That's one of the most important uses of the app.

Auvik SaaS Management is a crucial tool for providing an overview of a SaaS ecosystem. When it's collecting data initially, you might question the value, but you start to see a pattern as it pulls those reports over time. We don't know of any other tools that do something like this. It's unique. 

We need to know where our data resides for security reasons and in general. You can't secure your data if you don't know where it is, so you risk losing it. Many file-sharing apps exist, and an organization may have approved some that we back up or monitor, but it's challenging to control unauthorized apps. 

We also need insight into the various email accounts employees use. It's common for employees to check personal email at work. It's generally acceptable, but sometimes an employee might use a personal email account to share company data. Auvik SaaS Management helps us see that, and it's vital to know where your information is going.

Auvik SaaS Management reduces risk because we've identified where the data is and how many different sign-on tools people are using, so we can ensure company information is used for the right reasons. We can also understand what those other sign-on tools provide, which might signify that we need to switch solutions. It has helped reduce security gaps.

I can't think of a specific example where it has helped reduce human error. However, when we tell employees that we're deploying Auvik SaaS Management with a shadow IT monitoring tool, people become more aware of their actions. At first, they're wary that it's something being used to spy on them, but they eventually ease into it. Awareness that something is monitoring them makes people more mindful of their actions.

In terms of saving time, we probably don't see much benefit during onboarding. When we initially onboard a client using the Auvik SaaS Management portal, we see a large influx of applications, and it takes time to sit down and go through all of that. There's a significant time investment at the beginning. During the first two or three months, I was working with the tool and adding users, so we would see an abundance, but once you've classified most of your applications, you're only dealing with the new ones coming in. During offboarding, you already have the whole picture, so there are no surprises when it is onboarding. 

The most valuable features are application monitoring and reporting. I like putting all the filters on the report to get the desired results. Reporting is one of the essential features we use, depending on what is required. I run it monthly or quarterly. We have some reports scheduled to run monthly to track new applications coming in. We're good at going through them and classifying them. 

The monthly update helps us stay on top of newly discovered apps. I also like the user inventory reports that show which applications are touched by how many users. Sometimes, we think an application may not be essential to the organization, but after we see the number of users using it, we realize it might be a tool we need, so we approve that on a higher level. Reports tell an essential story.

We also use the single sign-on detection feature to see what's being used and how, but we haven't dived too much into detail. We use Auvik SaaS Management when clients are offboarding to see what has been touched and where essential data might be stored. 

The web portal isn't very intuitive, especially for me. I struggle while creating permissions to allow clients to do the portal. It was a little tricky, but I was able to contact people from Auvik SaaS Management, and they helped me. 

I've been using the solution for about six months now.

The stability is decent. 

Auvik SaaS Management is scalable. The scalability comes from how easy it is to manage. Even though it collects a lot of data, there is a concise way to review it. 

I rate Auvik SaaS Management support 10 out of 10. I've been in contact with two reps from Auvik SaaS Management support, and they are fantastic. They always reply quickly when I need help with specific things. I've also submitted a few tickets through the Auvik SaaS Management support system, and they've been on top of it. I have no complaints.

Positive

We follow the Auvik SaaS Management documentation and use the scripts they supply. The infrastructure team handles that, but I'm sure that's what they observe. I was not involved in the initial deployment. I've been coordinating the use cases for MacOS. The Windows deployment was done before I got here. 

I'm not super technical about the details of that. I've been in on the process, and we've been going through that. Other than that, I have not been part of the setup. I've never set it up. Once the tool is deployed, then I come in and review all that.

I don't think it requires maintenance on our end. I've never seen updates or functions like that. For me, the maintenance is staying on top of those applications. If you leave it running for so long or don't pay attention, the number grows. 

The tool brings a lot of value. I am only starting to realize the importance of something that gives you a deep insight into the applications you're using, especially SaaS applications. That segment has grown so much and changed in the industry. 

I'm pretty new to this industry, so it was something I had never thought of or seen in college. I knew about SaaS applications but didn't realize the scale or the risks involved. 

I rate Auvik Auvik SaaS Management eight out of 10. My advice is to understand this tool's purpose when evaluating it. From talking to coworkers or other people in the tech industry, I feel shadow IT monitoring has a bad reputation as a monitoring tool for seeing what people are doing. There is a productivity aspect because you can see how much time is spent, but the overall goal is to check your SaaS applications to determine where your data is and where you're vulnerable. It's more of a security solution. I would advise looking at it from that angle and not something else.