BMC TrueSight Operations Management Reviews

We use the solution for infrastructure monitoring.

It is a very stable product.

The solution could improve its price.

I have been using the solution for some time now.

I do not see any complaints about the tool’s stability.

The tool is scalable. A small team of two to five people manages the product in the organization. The number of users in operations depends upon the size of the environment. When we operate, we need a team to monitor and take action. It is a completely managed service.

I haven’t received any complaints from our customers regarding the technical support team.

The setup is okay. It is not complex. The time taken for deployment depends on the project and the size of the customer.

To deploy the solution, we need to install agents, install the software, ensure that the servers and the prerequisites are ready, and ensure that the setup related to integration to the endpoints and security is ready. The problem is not in the setup and installation of the product. Usually, the problem is related to the infrastructure and facilitating access to the product through security procedures. The administration of the solution is easy. A couple of people can manage it.

The pricing depends on the requirements of the customers and the additional functionalities they need. The product is suitable for enterprise customers, not for SMEs. The tool is very flexible with its pricing. I rate the pricing a six out of ten.

We require market standards to understand the improvements needed in the product. Overall, I rate the solution a seven out of ten.

My customers use it to monitor their enterprise and define their services. With a lot of the AIOps features and things like Service Impact Manager, my customers are able to reduce their mean time to repair (MTTR). MTTR is very important for companies who are reliant on their critical IT applications.

Sometimes, a lot of customers, if they're not using the products, don't know that they have an IT issue unless a customer contacts them, and says “I've got a problem.” With TSOM, they are able to be more proactive. The IT department gets alerted more quickly, and sometimes, they can resolve issues before the customer even knows that there is an issue.

This solution helps our customers to reveal underlying infrastructure issues that affect app performance. It has good monitoring all the way from storage up to the servers. Now, all the things I'm seeing in the cloud are very good, as well.

A lot of the integrations with all the other BMC products are fantastic, because it has a great discovery tool which can model applications and integrate those into TSOM. Then TSOM, once an alert is detected, can automatically create tickets in the ITSM system, which is Helix.

Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.

I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.

It is very stable.

It's very scalable. It is horizontally scalable. Right now, I'm hearing good things from the product team that they want to do some things as far as vertical scalability, as well.

I really don't have interactions with support myself directly. Some people who work for my company, they do that. 

The technical support does a good job. I used to be a BMC consultant back until 2013, and in those times, the support was very good.

It does help reduce IT operations costs. A lot of times, people are doing things manually. They might have a network operating center where they just monitor screens all the time, so you can reduce labor costs. From a scale perspective, if they have thousands and thousands of servers in their data centers, you can determine which ones are more critical over the other ones and focus on the critical pieces, not the pieces which don't matter.

I have customers who use other products. Sometimes, they ask me to evaluate other products that they're considering.

I am working with one large company right now who is looking at the ServiceNow Event Management product, and it's a little immature right now. Therefore, I told them about that. There are also other products that feed into the ServiceNow product set which are very expensive and very difficult to implement. This is one place where I have made the recommendation of BMC, specifically over ServiceNow.

Understand your use cases. Take a look at the use case to product fit. I don't really recommend many other products. We are sort of committed to the BMC product set because it's good. We have a lot of experience with it, and came from a company who was acquired by BMC Software. The product manager for that company, April Hickel, she's done very well. She is the product manager for TSOM now. I know her, her innovative capabilities, and her whole team. I've been working with them for a long time, so I know not only that the product is good, but the roadmap is good, and the people behind it are very good.

If you have a good imagination you can solve anything, but you need the right tool to be able to apply that to.

The solution monitors our customer’s infrastructure.

The solution has major features that enable users to use the tool more effectively. The tool is flexible enough to be customized based on customer requirements.

The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.

I have been using the solution for the last 15 years.

The product has been in the market for more than 20 to 30 years, which tells us about the stability of the product and the enhancement that the vendor has done to ensure that the product is on top.

The product’s scalability depends on the person working on it. The administrators can make any required changes. Since I am experienced and certified, I do the maintenance myself.

The time taken for deployment depends on the deployment size and the environment. The installation process and configurations vary depending on the customers' environment. The initial components must be installed based on the customer's requirements and server availability.

Any customer who has multiple servers will not be able to monitor them manually. The tool helps to know the unknown. Instead of having a person, we use the tool to monitor the server for errors.

The cost depends on the usage.

I will recommend the solution to others. People who want to buy the solution must ensure that they use all the features. They must spend time with the tool before deciding to buy it. Overall, I rate the product a ten out of ten.

We are using it to monitor open systems and some iSeries systems.

TrueSight has helped to reduce IT operations costs.

The solution has also helped to reveal underlying infrastructure issues that affect app performance. The solution has application monitoring called Application Performance Management. It's an improvement on the old, traditional TMR. It's integrated within the TrueSight solution. It will notify regarding application performance and report issues with applications.

One of the valuable features is the integration of the monitoring and the Console access.

We manage our open systems. Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.

The solution's event management capabilities are a strong point for TrueSight. They are based on the previous BMC Event Manager which was very stable and pretty powerful. It was an excellent product.

One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.

In addition, it needs some details such as auditing inside the product - there is no auditing for the policies.

It's pretty stable. TrueSight uses a major BMC product called Patrol, and Patrol has been around for many years. It's one of the best products and it's pretty stable.

In addition to the traditional Patrol Agent, BMC TrueSight added the predictive functionality so we can predict a trend instead of having a static threshold. We can let people know, in addition to what is happening, what is going to happen. We can predict that and have the ability to do a cost analysis.

BMC's technical support is pretty good. They do have ups and downs. In the past, it was very good but there was a certain period of time where they had support from overseas, from India. The quality of support was not as good as the traditional one, but I do see that it is getting better now.

The initial setup was pretty straightforward. The documentation was pretty good. The deployment was not very buggy, and the Patrol Agent was pretty stable.

We deployed it ourselves.

We did a comparison with a different product on the market. We had a CA product which I believe was called Spectrum. We compared BMC with that and InSoft. We felt that the BMC product was much better than CA's product. We also had an HPE product in the old days, and BMC is a better solution.

We had BMC for a long time. We had multiple products which we compared, and BMC is a better solution, so we removed the CA product. BMC is better in terms of support. It takes fewer people to support, it's easier to configure, and easier to change the configuration. It's also easier to change the special settings. And it's easier to maintain.

BMC products are very good. All products have pros and cons. For example, all the enterprise monitoring solutions are not really set up for multi-tenancy. BMC products are very stable and the support is good, and the configuration, especially, is easier to do. I think it will come down in pricing, although the cost is not something I am not involved in.

We started using TrueSight in the early stages. Like every product, TrueSight, as a new product of BMC, was going to take some until BMC improved it, got all the bugs out, got all the features added. It's not perfect but I do see improvement. When a product is in its infancy, it will always have some issues. I do see BMC trying to improve that. It's getting better now. It's pretty stable. It's a very good tool for traditional open systems and mid-range.

I would rate TrueSight Operations Management at eight out of ten. It's not a ten, because, as I mentioned, it is missing some capabilities in HA solutions. In the past, we had load- balancing HA. Now, it has to rely on an external load balancer to achieve HA. 

But I have to say that my view is limited because we do not have the whole suite of BMC products. There are certain things we do not own, like automation and deployment. If we had the full BMC suite, I would probably give it a ten.

I use the solution in my company purely for event management.

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue predominantly revolves around the cost.

My company's complaints regarding the product stem from the fact involving the cost of migration of the tool to BeyondTrust. In our company, we want to look at opportunities and see if there are any alternatives to BMC TrueSight Operations Management.

I wouldn't want anything to be introduced in the product since it has the job when it comes to the area of event management. I can do more with the product's dashboard and graphical features, which are all available in the upgraded version of the solution involving BeyondTrust.

I have been using BMC TrueSight Operations Management since 2011. My company is just a customer of the product

It is an extremely stable solution.

It is a very scalable solution. The product is extremely scalable and simple to use.

The solution's technical support is good. My company has no complaints about the technical support offered by the solution. I rate the technical support an eight out of ten.

Positive

I have experience with LogicMonitor. In my company, we use BMC for event management and not for monitoring. In my company, we use Intuit for our network monitoring, while we use LogicMonitor for smaller customers and system monitoring.

The product's initial setup phase was easy due to the fact that we had BMC TrueSight products in our company's environment. If we move to BMC Helix Operations Management, the setup phase might not be straightforward because our company will have an autotask feature, along with non-BMC and non-proprietary tool sets in place, owing to which I think the setup process will be difficult.

The solution can be deployed in six months.

Though I have no clue about the tool's actual price, I know that it is astronomical.

BMC TrueSight Operations Management will soon come to an end-of-life phase, so our company will have to migrate to BMC Helix Operations Management, but its cost is too much. What I am looking at this time is whether there are any suitable alternatives to choose against BMC TrueSight Operations Management.

The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool. In our company, the event management part integrates into ITSM. When it comes to open and closed incidents, the tool manages it from end to end.

In our company, we don't use the tool's predictive analytics capabilities. The tool is purely useful for live events, event reduction, and event enrichment, while monitoring tools will do any predictive analytics.

In BMC TrueSight Operations Management, one has end-to-end performance monitoring and ELM. My company uses LogicMonitor, which does not offer event management functionality at the moment. I am looking at integrating all the event tools in my company and all my monitoring tools into one event management solution and then having an ITSM tool that has autotask features.

Though I take care of the full-time maintenance of BMC TrueSight Operations Management, there is an IT team in my company for it.

In case my company plans to migrate to VMware from BMC TrueSight Operations Management, we would have certain AI features and functionalities.

BMC TrueSight Operations Management is a solid platform that users can use at work.

I rate the tool an eight out of ten.

ITSM is used for incident tracking. We have deployed it for one of our customers that is in the telecom domain. Service providers are using this tool to log tickets related to the product they are using from the main organization. They log tickets in case they're facing some issue with the services they're using or providing to their customers. 

Apart from that, we have implemented the end-to-end change management life cycle and the knowledge management module as a self-service tool. Basically in all ITSM modules, we are delivering solutions to the customer.

I'm currently working with product version 21.3. It's deployed on-prem.

Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.

The UI for the end users could be improved and more flexible than it is now. If it becomes more flexible, it will be the best interface among all ITSM centers.

I have been using this solution for about 12 and a half years.

It's very stable.

It's highly scalable.

Technical support is very good.

It's straightforward. For complexity, I would rate it 1 out of 5.

I would rate this solution 10 out of 10.

Monitoring applications and servers. We also monitor individual pieces of management software, like WebLogic.

Proactively monitoring 24/7/365 on all of our servers. This allows technical staff to focus on other areas and our operators can monitor the systems.

The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.

The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.

I am using BMC TrueSight Operations Management to monitor infrastructure and applications that are hosted on servers.

The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server.

BMC TrueSight Operations Management could use some enhancements in the application visibility tools.

I have been using BMC TrueSight Operations Management for approximately three months.

BMC TrueSight Operations Management is stable.

The solution is scalable.

I am the only one using this solution in my organization.

The initial setup of BMC TrueSight Operations Management is easy. It takes approximately 15 minutes to do the installation. 

I would advise others to use BMC TrueSight Operations Management.

I rate BMC TrueSight Operations Management an eight out of ten.