BMC TrueSight Operations Management Reviews

BMC TrueSight Operations Management can be used to monitor anything on-premises. This includes the server, applications, log monitoring, event IT monitoring, process monitoring, etc.

I like the event management part.

It would be better if the initial setup and deployment were more straightforward.

I have worked with BMC TrueSight Operations Management for more than eight years.

BMC TrueSight Operations Management is a stable solution.

BMC TrueSight Operations Management is a scalable solution. We are monitoring a large environment.

Technical support is good.

The initial setup isn't straightforward and is a bit complex to implement. It really depends on the environment. I have implemented several accounts within one or two months if prerequisites are met or already in place. You need more than three people to manage and maintain this solution.

I implement this solution.

I would recommend this solution to potential users. I would tell potential users that we have to focus on the prerequisites and the planning phase. If these two things are taken care of properly, then the implementation will be smooth.

On a scale from one to ten, I would give BMC TrueSight Operations Management an eight.

We are using it to monitor open systems and some iSeries systems.

TrueSight has helped to reduce IT operations costs.

The solution has also helped to reveal underlying infrastructure issues that affect app performance. The solution has application monitoring called Application Performance Management. It's an improvement on the old, traditional TMR. It's integrated within the TrueSight solution. It will notify regarding application performance and report issues with applications.

One of the valuable features is the integration of the monitoring and the Console access.

We manage our open systems. Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.

The solution's event management capabilities are a strong point for TrueSight. They are based on the previous BMC Event Manager which was very stable and pretty powerful. It was an excellent product.

One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.

In addition, it needs some details such as auditing inside the product - there is no auditing for the policies.

It's pretty stable. TrueSight uses a major BMC product called Patrol, and Patrol has been around for many years. It's one of the best products and it's pretty stable.

In addition to the traditional Patrol Agent, BMC TrueSight added the predictive functionality so we can predict a trend instead of having a static threshold. We can let people know, in addition to what is happening, what is going to happen. We can predict that and have the ability to do a cost analysis.

BMC's technical support is pretty good. They do have ups and downs. In the past, it was very good but there was a certain period of time where they had support from overseas, from India. The quality of support was not as good as the traditional one, but I do see that it is getting better now.

The initial setup was pretty straightforward. The documentation was pretty good. The deployment was not very buggy, and the Patrol Agent was pretty stable.

We deployed it ourselves.

We did a comparison with a different product on the market. We had a CA product which I believe was called Spectrum. We compared BMC with that and InSoft. We felt that the BMC product was much better than CA's product. We also had an HPE product in the old days, and BMC is a better solution.

We had BMC for a long time. We had multiple products which we compared, and BMC is a better solution, so we removed the CA product. BMC is better in terms of support. It takes fewer people to support, it's easier to configure, and easier to change the configuration. It's also easier to change the special settings. And it's easier to maintain.

BMC products are very good. All products have pros and cons. For example, all the enterprise monitoring solutions are not really set up for multi-tenancy. BMC products are very stable and the support is good, and the configuration, especially, is easier to do. I think it will come down in pricing, although the cost is not something I am not involved in.

We started using TrueSight in the early stages. Like every product, TrueSight, as a new product of BMC, was going to take some until BMC improved it, got all the bugs out, got all the features added. It's not perfect but I do see improvement. When a product is in its infancy, it will always have some issues. I do see BMC trying to improve that. It's getting better now. It's pretty stable. It's a very good tool for traditional open systems and mid-range.

I would rate TrueSight Operations Management at eight out of ten. It's not a ten, because, as I mentioned, it is missing some capabilities in HA solutions. In the past, we had load- balancing HA. Now, it has to rely on an external load balancer to achieve HA. 

But I have to say that my view is limited because we do not have the whole suite of BMC products. There are certain things we do not own, like automation and deployment. If we had the full BMC suite, I would probably give it a ten.

My customers use it to monitor their enterprise and define their services. With a lot of the AIOps features and things like Service Impact Manager, my customers are able to reduce their mean time to repair (MTTR). MTTR is very important for companies who are reliant on their critical IT applications.

Sometimes, a lot of customers, if they're not using the products, don't know that they have an IT issue unless a customer contacts them, and says “I've got a problem.” With TSOM, they are able to be more proactive. The IT department gets alerted more quickly, and sometimes, they can resolve issues before the customer even knows that there is an issue.

This solution helps our customers to reveal underlying infrastructure issues that affect app performance. It has good monitoring all the way from storage up to the servers. Now, all the things I'm seeing in the cloud are very good, as well.

A lot of the integrations with all the other BMC products are fantastic, because it has a great discovery tool which can model applications and integrate those into TSOM. Then TSOM, once an alert is detected, can automatically create tickets in the ITSM system, which is Helix.

Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.

I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.

It is very stable.

It's very scalable. It is horizontally scalable. Right now, I'm hearing good things from the product team that they want to do some things as far as vertical scalability, as well.

I really don't have interactions with support myself directly. Some people who work for my company, they do that. 

The technical support does a good job. I used to be a BMC consultant back until 2013, and in those times, the support was very good.

It does help reduce IT operations costs. A lot of times, people are doing things manually. They might have a network operating center where they just monitor screens all the time, so you can reduce labor costs. From a scale perspective, if they have thousands and thousands of servers in their data centers, you can determine which ones are more critical over the other ones and focus on the critical pieces, not the pieces which don't matter.

I have customers who use other products. Sometimes, they ask me to evaluate other products that they're considering.

I am working with one large company right now who is looking at the ServiceNow Event Management product, and it's a little immature right now. Therefore, I told them about that. There are also other products that feed into the ServiceNow product set which are very expensive and very difficult to implement. This is one place where I have made the recommendation of BMC, specifically over ServiceNow.

Understand your use cases. Take a look at the use case to product fit. I don't really recommend many other products. We are sort of committed to the BMC product set because it's good. We have a lot of experience with it, and came from a company who was acquired by BMC Software. The product manager for that company, April Hickel, she's done very well. She is the product manager for TSOM now. I know her, her innovative capabilities, and her whole team. I've been working with them for a long time, so I know not only that the product is good, but the roadmap is good, and the people behind it are very good.

If you have a good imagination you can solve anything, but you need the right tool to be able to apply that to.

It helps to minimize downtime of applications by enabling proactive monitoring.

• Wide support for monitoring
• Strong event management
• Service management capability
• Baselining (analytics)
• Easy to integrate other tools with it

Deployment requires lots of resources (servers). It has too many consoles. Pricing is very high.

No stability issues. We can make it stable by allocating enough resources.

No issues with scalability. We can increase resources vertically, according to growth in infrastructure.

Support quality is good.

Have not used any other product.

It’s bit complex.

Performance and Availability monitoring.

Putting all the infrastructure and application and various monitoring into a Service Context for Service Monitoring. 

Faster, more efficient, better views for the operators to view. A more centralized approach to managing the infrastructures. Improved app visibility features.

TrueSight Operations Manager is a combination of different components (applications) like Presentation Server, Impact Manager, and AppVisibility Manager and IT's Data Analytics, but it provides a seamless integration and a holistic view with Application and Infrastructure Health views.

It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools and saves the need to configure users for all the different components and improving monitoring views.

There are no broader areas of improvement. It would vary, environment by environment. As such, there are no outstanding bugs or defects that are not documented.

No. TSOM 10.7 is quite stable provided it is installed with the vendor recommendations, which are created by the experience drawn from customers and the complexity of the environment.

No issues with scalabilty. The customers where I have implemented this have ranged from small to very large. I have never faced any deployment challenges in any of these cases.

Excellent support from the vendor. Support technicians and developers are all available to help if there is an issue. Support cases are tracked and the resolution (of the same) is pushed to be done faster.

No, I have always worked with BMC Solutions for infrastructure and application monitoring.

Yes, the setup after the design of the solution was pretty straightforward. The vendor has a lot of free Webinars where they will explain the best practices to design a solution and the best ways to implement it. These guidelines can be used to build custom guidelines for the customer.

Implemented with in-house team, have been interacting with Vendor team as well with excellent expertise in Truesight Operations Manager.

I have not dealt with the pricing or licensing, so I cannot comment.

Not applicable.

It is quite an efficient tool. There are continuous improvements being performed to satisfy the customer needs, but like any other tool or automation, it has some issues.

TrueSight offers a global solution with possibility of end to end integration.

Monitoring applications and servers. We also monitor individual pieces of management software, like WebLogic.

Proactively monitoring 24/7/365 on all of our servers. This allows technical staff to focus on other areas and our operators can monitor the systems.

The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.

The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.

We utilize BMC TSOM to monitor our entire infrastructure and all applications that lie therein. Our infrastructure is hosted both in our datacenters and in cloud hosted services (AWS and Azure).

It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.

TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great. It is very helpful to be able to apply rule-based routing to alerts as well.

• BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization. 
• BMC's online documentation is often incorrect or incomplete.

We utilize BMC TrueSight Operations Management to proactively monitor all of our physical and virtual server environments. Coupled with Entuity for TrueSight Operations Management, we can have a holistic view of our Network and Server environments health in a single pane of glass.

It allows our operations team to have one single application to reference when investigating issues in our environment.

Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.

I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.