Box Reviews

• File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions.
• Being able to securely invite, share folders, do version control, and comment on files so quickly and easily without using unsecure large email attachments is a major productivity gain.

We have complex bids with tight deadlines. This involves partners/suppliers and key staff who can work offline, such as on the train, and then sync up their files later when they have WIFI coverage. This allows faster responses and stronger collaboration.

Tasks and comments could be easier to see, report, search, and manage.

I think it would benefit from a task full screen with list and sort functionality, then similarly a comments screen with list/filter/sort.

So, rather than looking at individual documents and drilling down to see where comments have been added, you could, for example, view all comments added to documents in a specific folder since a set date, such as last week.

This would be particularly useful on collaboration projects, as you could easily, on the first page, see all of the comments in that project folder. You could, based on you interest, click through to the document where there was a related comment.

We have used this solution for seven years.

There were no stability issues. It was consistently reliable.

There were no scalability issues. Many GBs are stored with 100 guests/clients/suppliers without any issues.

I hardly ever require support. It just works, which is one of the strongest things about it.

We evaluated SharePoint. It was cumbersome to manage, configure, and add new projects. Frankly, it is poor for adding external partners, for syncing, and using across multiple devices (iPhone, iPad, and laptops).

The setup was simple. The only area to learn, as it is different from Active Directory, is how security inherits down folders.

It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!

We evaluated SharePoint and Dropbox.

Separate internal folders from externally shared ones and lock down the internal security so that staff can't invite non-domain users to internal folders; nice, clear demarcation.

• Sharing content and folders with both internal and external users
• Editing content seamlessly w/Microsoft Office applications
• Dynamic/static content links for referencing on other software platforms, such as Yammer and Namely

Box has allowed us to access, share and edit content seamlessly as an organization.

The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary.

I have been using it for 5 years and counting.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is excellent.

Technical support is excellent.

Mobile access, ease-of-sharing, securing data in transit and at rest.

Flexible workforce. Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications.

Integrations, the more integrations the better. Office + Outlook are great but we need more like it.

3 years.

User education in the first year was our toughest challenge. 

No

No, scales excellently.

Good

On premise files storage.

Straightforward

24 months

Straightforward, easy to understand.

File and Folder sharing in the organization and outside of it.

Feature set collaboration, removes sand trap moments and reduction in email.

Search function remove layers.

2 years

I have not had any issues with customer service.

Very good.

The features I have found to be most helpful over other cloud storage platforms are:

1) Collaboration - just not that it exists, but it is easy and user friendly.  Allowing data that is necessary to be worked on to be brought to the surface.

2) Security - focus on compliance, encryption, enterprise grade management.

3) 3rd Party Integrations - allowing for Box to truly be a platform to be used with other software.

Getting data from various locations all over the world into our international headquarters so that we can make better decisions more quickly and get information to our stakeholders.

There are still some management features I would like to see improved, giving more control to IT.  There is a good bit here, but could use a bit more.

We have gotten the most use so far from content storage, but other areas (collaboration, platform) are of keen interest for us.

It has taken us from archaic means of document storage (local server shares) to a completely cloud based and mobile environment. For the first time ever, our sales professionals and managers in the field are able to access company data from anywhere at any time.

We have been using Box since June 2015.

We did, with some password reset struggles which appear to be in the rear view.

We have experienced 2 major outages since deployment and both were resolved within hours of the outage occurring.

Customer service is top notch with having a dedicated customer success manager assigned to the account.

Technical support has some room for improvement, but nothing insurmountable.

We did not use another cloud solution, but we did use on-premise storage.

The initial setup was as easy as it could be. The Box quick start process is very well thought through and well delivered.

We implemented though Box quick start, the level of expertise was very high.

Too soon to have a solid answer here, but all signs point to a very positive one.

I can store, edit and share content with others.  I can work and operate seamlessly in a cloud environment.

File/Folder collaboration has allowed our users to work together, eliminate silos and reduce unnecessary email.

The Search functionality needs to be more robust and behave like Google Search.

I wish that the Box Search functionality would use the machine learning technology found in Google Searching to perform/track user searches. Currently, when I perform a search in the Global Search toolbar in Box, there is the option to refine my search through filtering by Folder, Owner, Type, and other attributes. This is a good workaround, but eliminating this step would be ideal.

Sharing and collaborating across files and folders has been a massive game changer. Also the ability to set Metadata around our content is amazing!

We've realized that instead of a process taking months, such as the verification of a file, it now takes a matter of days or in some cases just hours!

I would love to see the ability to invite collaborators extended to a file level, not just the folder level.

Since 2013

No, the Box staff helped answer all manner of questions!

None, very stable.

It is easily scalable, we started with a few users and worked our way up. Only minor changes to our folder structures was needed.

I love the staff at Box, they are ALWAYS helpful and able to provide personal support and help.

Very efficient and quick

We were using Sharepoint- what a disaster!

Very straightforward and well let out by the staff at Box.

We did it all internally, it was a lot of work but it was all we had available at the time.

Our main ROI surrounds time, we have reduced turn around times drastically.

The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get.

A few others, but none met the business need we had.

Box is worth is, change is always uncomfortable but our staff love Box!

Box thinks of features before I realize I want them! I love the email upload tool, Box notes real time editing, and integrations with Microsoft Office.

Box has given us a single tool to rule them all! Since everyone has access to it, we can expect everyone to have access to whatever we put in it. Also has reduced the use of emailing attachments which is a time saver.

Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.