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Box vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box
Ranking in Enterprise Content Management
9th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
41
Ranking in other categories
Cloud Storage (13th), Digital Asset Management (5th), Document Management Software (4th), Content Collaboration Platforms (7th)
OpenText Documentum Content...
Ranking in Enterprise Content Management
2nd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Enterprise Content Management category, the mindshare of Box is 4.3%, down from 4.7% compared to the previous year. The mindshare of OpenText Documentum Content Management is 11.4%, up from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Parthasarathy Chellapillai - PeerSpot reviewer
Used for data storage and data collaboration, but its data security could be improved
If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.
Salih çakır - PeerSpot reviewer
User-friendly content management but needs more customizations
We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"Box is very simple and effective, so I prefer Box."
"The application is very light in terms of uploading and downloading files."
"Box is very user-friendly; more so than SharePoint."
"Sharing and collaborating across files and folders has been a massive game changer."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"Box is very realistic when it comes to sharing capabilities."
"I like the ease of use."
"I recommend Documentum as it supports big systems and offers good integration."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"The product is user-friendly."
"The most valuable feature is that the documents are kept secure."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"OpenText Documentum has improved availability and performance in our organization."
 

Cons

"They could integrate better with other platforms."
"I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable."
"It could be cheaper."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"The price must be lowered."
"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."
"The user interface can be a bit more intuitive."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"The BPM side should be improved."
"OpenText Documentum's user interface could be improved a little bit."
"I would like to see performance improvements, especially regarding slow response times."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
 

Pricing and Cost Advice

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"Better sign a full year's contract to get a discount."
"I believe Box is cheaper than SharePoint."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"Box needs to improve with their pricing in terms of licensing costs."
"The price is considered affordable now."
"The product is expensive."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
8%
Government
7%
Healthcare Company
6%
Financial Services Firm
18%
Government
13%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
I was not involved in discussions about paying for Box, so I cannot provide specifics about pricing.
What needs improvement with Box?
Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Box vs. OpenText Documentum Content Management and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.