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Check Point Harmony Email & Collaboration pros and cons

4.4 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Check Point Harmony Email & Collaboration offers effective phishing protection and prevents phishing emails from entering systems.
It ensures comprehensive email and collaboration suite security, preventing cyber-attacks that evade default tools while protecting cloud solutions like Office 365, G-Suite, Teams, and Slack.
The integration with Office 365 is seamless, fast, and user-transparent.
User data and regulatory compliance are protected through advanced data leak prevention features.
Check Point Harmony Email & Collaboration ensures reliable spam detection and phishing site prevention with a high success rate in filtering junk and phishing emails.

CONS

Check Point Harmony Email & Collaboration could improve its support response times, which are often slow, taking days to get a first response.
Technical support experiences low efficiency, with delays before remote session initiation even after problem explanations.
There is a need for better integration with third-party applications beyond Google Workspace and Microsoft Office 365.
False positives remain an issue, resulting in legitimate emails being flagged and delivery delays.
Check Point Harmony Email & Collaboration's stability is problematic, with frequent challenges experienced during product demonstrations.
 

Check Point Harmony Email & Collaboration Pros review quotes

reviewer1354488 - PeerSpot reviewer
May 21, 2020
The feature I find to be most valuable is very much the zero-touch provisioning. I was able to be up, operational, and 100 percent functional in less than a half an hour.
DU
Nov 1, 2020
It is very intuitive. It is a point and click type of deal.
VR
Dec 9, 2020
For Threat Prevention, I was impressed with this feature and the solution's effectiveness. It has been very good.
Learn what your peers think about Check Point Harmony Email & Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
RG
Jun 7, 2023
In my opinion, it's one of the best products. It does protect other things like Slack and Salesforce, which are more about communication.
SanjeevKumar20 - PeerSpot reviewer
Jun 28, 2024
The email security solution boasts an exceptional success rate in filtering out junk, spam, and phishing emails while ensuring that legitimate emails reach their intended recipients. The setup process is straightforward and user-friendly
Konstantinos Mourikis - PeerSpot reviewer
Jul 21, 2023
The solution has a very effective anti-phishing algorithm that detects a significantly higher number of phishing emails compared to the default Microsoft solution.
reviewer1395567 - PeerSpot reviewer
Jul 28, 2020
We need the phishing detection and email quarantine. Once an email is considered malicious, it stays in the quarantine where we can interrogate it. We can check out why it was quarantined and see if it should be delivered to the individual.
ST
Jun 27, 2024
The product's initial setup phase is very simple and automated. Everything can be made ready within a few clicks.
Suresh Pathipatti - PeerSpot reviewer
Feb 27, 2024
The product offers good and easy integration capabilities with other products.
Harish (Kumar) - PeerSpot reviewer
Nov 1, 2023
I appreciate the ease of deployment and the intuitive dashboard. Even someone with basic IT knowledge can easily understand the dashboard and identify potential threats.
 

Check Point Harmony Email & Collaboration Cons review quotes

reviewer1354488 - PeerSpot reviewer
May 21, 2020
if a phishing email were to get through and bypass the product — which very few do — it would be nice if, when a user clicked on that phishing email, they got a second-chance opportunity, a chance to double-check that they really wanted to proceed to that website.
Nasseer Qureshi - PeerSpot reviewer
May 22, 2025
While the analytics are commendable, they don't provide deep dive insights. They show the overall counts of malware, phishing, and business compromise emails, but there isn't a robust ability to dive deeper into those categories to see specifics.
DU
Nov 1, 2020
The NAVEX metrics that I have been using on the CloudGuard dashboard cannot be exported. If they were to add report exporting capabilities on each of metric objects on the dashboard, that would be awesome.
Learn what your peers think about Check Point Harmony Email & Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
AQ
May 17, 2025
For tech people who want to dive deep into self-servicing capabilities, Check Point could improve in this area.
VR
Dec 9, 2020
Other vendor support teams go after fixing the issue the moment that they join the remote session. The problem that I have faced with Check Point support is that they share the case number with me, then it takes at least two days for them to join a remote session with us, even though we have asked for this timeframe to change. Even though we have already explained the problems that we are facing or the business pain points in our network on the call or email, we have to repeat the problem statements again in the console. It can take four or five days to resolve the issue from the moment they understand the problem. This includes the time to teach their R&D or internal team whatever the issue is. I have faced timeframes as long as seven to 10 days for fixing some issues.
UK
Jun 17, 2025
Currently, Check Point HEC supports only Microsoft Office 365 and Google Sheets. In today's world, some clients are using old email service provider solutions, so it would be better if HEC also provides support for third-party email service solutions, such as IBM HCL Notes, creating more opportunities.
RG
Jun 7, 2023
It would be nice to see them expand their collaboration capabilities to include other suites and integrate with lesser-known products.
SanjeevKumar20 - PeerSpot reviewer
Jun 28, 2024
Initial Learning Mode takes a while.
Konstantinos Mourikis - PeerSpot reviewer
Jul 21, 2023
I would like Check Point to extend its coverage to include more cloud applications.
reviewer1395567 - PeerSpot reviewer
Jul 28, 2020
We still get some false positives. There are times when legitimate stuff gets flagged and it could be that somebody is expecting a very important email but they don't end up getting it. On the flip side, when we alert Check Point about stuff like this, it is corrected, so they are improving. That's a plus.