The best feature is the ability to create functional dashboards, where the IT manager can interact with its data through the dashboard using the drill down feature.
Cherwell Service Management is highly valued for features like integration and orchestration, enhancing team efficiencies through clear processes. While it offers valuable problem and change management, stability and scalability are noted strengths. Despite this, on-premises deployment needs improvement, with enhancements required for service mapping and SecOps functionalities. The service and customer catalogs are not user-friendly, and the shopping cart lacks features, with VPN connectivity restricting access.
