What is our primary use case?
I usually recommend Cisco Enterprise Routers for companies such as Ingram Micro and Redington. These are all the companies I worked with.
When it comes to Cisco Enterprise Routers, in terms of enterprise switching, it supports all the L3 and L2 protocols. It depends on different customer use cases, not the specific features. With respect to the product, they have started with entry-level SMB switches and they also have enterprise switches. In enterprise switches, there are multiple line items such as 92k, 93k, and 95k. It depends on the customer use case, such as campus deployment.
Feature-wise, when it comes to a network switch, it supports the basic L2 and L3 protocols. These are all excellent in Cisco Enterprise Routers. Cisco Enterprise Routers are user-friendly with respect to configuration, management, and everything. They have a next-gen product and support all the latest technology. The scalability and the inbuilt operating system support all future scaling and cloud-native features. Whenever we are designing the solution, it depends on the customer use case.
What is most valuable?
Integrated security is there by default with segmented products. From the L2 switch and the L3 switch, depending on the segment product, they have inbuilt security. They integrate with their security products, not on the networking product. They have a common platform to integrate the network and security products together.
For example, Cisco Meraki has a single platform to manage network and security products. They have NAC solutions, such as Cisco ICE (Identity Service Engine), which is a network access control system that controls complete user and device presence in the network. That is where they have multiple security integration compatibilities within the Cisco product.
For external security product integration, if customers use wired and wireless products in Cisco but want to integrate a NAC solution with vendors such as HP Aruba, Juniper, Extreme, or FortiNAC, they have cross-integrated platforms available. If they have an end-to-end same product portfolio, they have 100% visibility on the asset. With cross-platforms, there are some deviations in monitoring. They do not have 100% visibility when using multi-product, multi-platform products in the same corporate environment.
What needs improvement?
I'm not sure what improvements could be made on the configuration scale since I'm not involved in complete configuration. Currently, it works effectively and they are incorporating AI adoption.
Commercially and financially, the pricing is too high. Customers feel that Cisco Enterprise Routers will not offer the most competitive prices. If they can work on pricing, it would be easier for customers who are considering local products. In India, the government has implemented the Make in India initiative, and Cisco has established a manufacturing unit there.
Regarding security products, they need to improve market reach, marketing, and training. While Cisco Enterprise Routers are user-friendly for network and wireless platforms, security product configuration and integration are considered complex compared to FortiGate, Check Point, Sophos, and Palo Alto. They have introduced solutions such as Cloud Defense Orchestrator and Firewall Manager (FMC), but the reach of Cisco security products in India needs improvement.
For how long have I used the solution?
I have been working with Cisco Enterprise Routers for almost seven years.
How are customer service and support?
Regarding Cisco Enterprise Routers technical support, I don't have much knowledge on the hands-on configuration side. I only provide consulting on customer product fit and sizing. For technical features, I would need to investigate further.
How would you rate customer service and support?
Which other solutions did I evaluate?
When Cisco Enterprise Routers don't fit the budget, I consider all Cisco products, not only switches, routers, and security. Cisco started as a network product company with routers and switches, not as a security company. Though they have all security products in place, people perceive them primarily as a network background company.
This perception is changing as the Cisco team reaches out to all regions in India, conducting multiple webinars and technical sessions with partners and distributors. They are projecting their security products and features with the latest technology. This change will happen gradually.
For firewalls, people initially think of Palo Alto, Check Point, and FortiGate as security vendors. Though Cisco Enterprise Routers have better firewalling features, only those who know Cisco completely choose their security products. They are improving their market reach to address this perception.
What other advice do I have?
I am a consultant and provide consulting services for customers rather than doing configurations.
The main areas for improvement are pricing and market reach for security products.
On a scale from one to ten, I rate Cisco Enterprise Routers a seven.