Cisco Umbrella Reviews

Generally, we use Cisco Umbrella to prevent DNS attacks within the LAN. As we are a data center, that is our main use case.

Within our organization, there are roughly 500 people using this solution.

It's good for local communication with the data center and LAN.

I have been using Cisco Umbrella for one and a half years.

Stability-wise, it's good. I have never encountered any bugs. 

The technical support is very good.

Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella.

I wasn't involved in the initial setup, so I can't comment on that.

I would recommend Cisco Umbrella to other interested companies. It's a very flexible and secure application — it's very good.

Overall, I would give Cisco Umbrella a rating of 10 out of 10.

The solution is mainly used for remote workers, for people that are outside the enterprise premises, in order to have security while they work on the road.

With many of our customer's end-users on the road, it was easy for their machines to get infected or to lose information. After we installed this product, these issues were drastically reduced and the number of infections dropped month over month.

It provides security for the remote workers and it helps to improve enterprise security in a very easy way.

We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites.

The solution works very smoothly.

The user interface is good.

The implementation is pretty easy.

I can't think of a place where there is a gap in features. It seems to cover everything.

The pricing is a bit high. Being outside of the USA, we have issues with the exchange rate.

The solution could use more intelligence.

They likely could combine some of the AMP features that they already have in other AEM's for anti-malware purposes.

I've been using the solution for two years at this point.

The stability of the solution is excellent. It's very reliable.

Cisco technical support is one of the best on the market. We're quite satisfied with their level of support.

That said, as the solution is pretty easy to use and very stable, we haven't really used too much technical support.

The setup is not too complex. It's pretty straightforward. They make configuration and onboarding relatively easy.

Deployment only takes a matter of days. You simply deploy the agent to the active directory, to all the installations and you're done.

I sell it as a managed service provider. Therefore, the solution is installed for our clients. They don't have to worry about that aspect.

I don't know exactly which version of the solution we are using, however, we do use the most advanced license that's available currently.

As a managed service provider, we deal with organizations of all sizes, from small companies to large enterprises. 

Overall, I'd rate the solution nine out of ten. It works well, has an easy installation, and offers good protection.

We are a reseller and Cisco Umbrella is one of the products that we sell to our customers. We offer it as a managed service provider. This product provides security for remote workers and it helps to improve enterprise security in a very easy way.

It is mainly used for remote workers and for people that live outside the enterprise premises. It gives them security while they are on the road.

Because our clients' end-users are mainly on the road, it is very easy for them to get infected and lose information. After we installed the Cisco Umbrella solution, importantly, they have reduced the number of infected cases per month.

The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing. Ultimately, it helps users avoid the wrong sites.

It is very easy to integrate.

I would like to see more intelligence built into Umbrella.

In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes.

We have been working with Cisco Umbrella for more than two years.

This is a very stable product and helps to improve the security posture of the enterprise.

We have clients that range in size from small to large-sized organizations.

Cisco's support is very good and, in fact, one of the best.

Because the product is very easy to use and very stable, we have not had to rely on support from the documentation or the community.

The initial setup is quite straightforward and easy, and the deployment can be completed in a matter of days. You deploy the agent to Active Directory, for all of the installations, and you're done.

We deploy this solution for our clients because we sell it as a managed service.

Outside of the United States, we have issues with the exchange rate that increases the cost.

Overall, this product works smoothly and perfectly.

I would rate this solution a nine out of ten.

DNS security used to be the main value for us. Looking forward, SASE-style use cases (the ability to connect to any endpoint, be it a corporate-managed device, or a privately managed device, to any SaaS service) seems to be the most important feature for the future, on top of DNS security.

Looking at the full umbrella suite in the light of SASE, Secure Access Service Edge, they are clearly lacking in the inline CASB. Any line cloud access security broker has an API-based cloud access security broker, which is called CloudLock, but they're lacking the inline components, which are able to intercept traffic.

An on-premise DLP solution or integration with an on-premise DLP solution would be a nice addition. Also, more broad operating system support for endpoints would be an advantage.

I have been using Cisco Umbrella for the last three years. 

Cisco Umbrella is absolutely stable. They put a lot of weight on the availability and reliability of the global footprint. So yes, they kind of set the standards for availability. 

Cisco Umbrella Is very easy to scale. 

I haven't been involved in providing support for it; however, I am not aware of any significant issues.

The initial setup was quite straightforward. 

Deployment depends on the number of features and the degree of integration you're looking for. Deployment can take anywhere from 30 seconds, simply to redirect your recursive DNS service, up to several days for a full-blown enterprise setup. So it depends on the use case.

The pricing varies. If you're just after DNS security, it's rather expensive. If you are, however, after replacing parts of your enterprise security infrastructure (by moving from a legacy on-premise, security-based approach, to a more cloud-based approach), then you can replace a whole bunch of classic security devices and solutions. In short, you can basically consolidate your security functions. I think it's worth the money.

I would definitely recommend Cisco Umbrella. Proof of concept is always the second step. The first step is coming up with your use cases. If Umbrella is the answer, what's the question? You should roadmap your immediate and long-term goals in terms of IT security, or information security. You should take into account your operational fitness for tackling the cloud as well, then pick the right features to suit your needs. This is all basically applicable to similar solutions. If you run into this with no plan, you're just shifting your existing problems.

On a scale from one to ten, I would give Cisco Umbrella a rating of eight.

Our customers used an older version of Cisco, but we proposed Cisco Umbrella for their POC phase.

The user interface is great. It's very easy to tailor to our client's environment and needs.

There should be some programs for the POC phase.

I would like to see more integration between Cisco Umbrella and Cisco DNA center

I have been using Cisco Umbrella for one and a half years.

Cisco Umbrella is very stable.

The support is very good.

The price of Cisco Umbrella is a little higher than similar solutions; however, I am not exactly sure what the price difference is.

We compared Cisco Umbrella to other solutions including Zscaler and Palo Alto.

Integration is better with Cisco. Cisco Umbrella performed very well compared to Zscaler and other solutions.

On a scale from one to ten, I would give this solution a rating of nine.

We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks.

It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple.

Easy to deploy.

Efficient protection on the DNS level and even higher. The sandboxing feature analyse and handle the complicated security risks.

The product can be pretty expensive.

I've been using the solution for two to three years at this point.

We haven't faced any issues. There aren't bugs or glitches. It doesn't crash or freeze. We find Cisco to be reliable.

We have a variety of customers. The number of users on each umbrella varies from one to a few thousand. Most companies may just have a few hundred users. It's basically suitable for companies of all sizes. It scales well, in that sense. 

The Cisco Umbrella IT operation resource needs are equal for a large and small company. (no need to hire more engineers or operators)

Overall, the scalability is excellent. It's quite flexible.

While I have been in touch with Cisco technical support in the past (and they've been quite good), for Umbrella, I find I don't need any support.

I've dealt with other products on a different scale. I'd say that Cisco Umbrella is far and away much better than the other cloud security products on the market.

The initial setup was not complex. It was pretty straightforward. We found it to be rather easy, from beginning to end.

The deployment times vary and depend on which Umbrella you use. However, we've found it should only take about a day to get up and running. An IT team can manage it. They don't necessarily need an integrator.

The solution doesn't really require too much maintenance. You probably wouldn't need a dedicated person to maintain it.

We are integrators ourselves, however, the initial setup is so straightforward, typically an in-house IT team can manage a setup.

The solution is costly. It doesn't come cheap. The licensing also comes with additional costs for extra services (such as sandboxing feature, L3/L4 firewall, etc...).

We are Cisco partners. We have a business relationship with them.

We use various types of Umbrella. 

I'd recommend the solution. It's one of the best on the market and it works well in different environments. It's also extremely easy to deploy.

Overall, on a scale from one to ten, I'd rate it at a nine.

We use this solution to provide Dorel filtering and security for our WiFi environment. I'm the chief enterprise architect and we are customers of Cisco Umbrella. 

The security and access control features are the most valuable for us.

Improvements could be made with the user interface, it could be a little smoother and more intuitive.

I've been using this solution for two years. 

The solution is very stable.

I have scaled it in other companies and it scales very well. It's got a UV, it's got a decent user interface so once you go to Cisco training, they offer it when you buy the product so that if you are a small business looking for something like Umbrella, you can set it and forget it and it works. You can also tie it into your WiFi solution.

Tech support at Cisco is great. Not just for this project. I've been working with Cisco equipment and Cisco tech for 25 years now and I've never had a problem with them.

The initial setup was relatively straightforward. We had an implementation strategy and it wasn't particularly difficult.

In general, Umbrella is a competitive solution for small or large enterprise. It's never the cheapest, but it's always in the competition, at least in my experience. I would recommend the solution, there's no reason not to go there, depending on your specific situation, of course. 

I would rate this solution an eight out of 10. 

Cisco has its own cloud that they manage Umbrella on. So Umbrella is not like any part of AWS or Azure or GPP. Our use case for Umbrella all depends on our customer's requirements. Cisco Umbrella has many packages to help address these requirements. The current package which we are working on incorporating more is Cisco Umbrella SIG, which is the Secure Internet Gateway. It has just been launched as part of Umbrella and we are currently exploring its capabilities and utility for our clients.  

There are a lot of use cases for Umbrella, and for us those use cases include the following:  

• One of the more important use cases for clients is using the product as a web proxy.  
  
• A second thing would be a situation where a customer wants to block access to an employee's personal email account and allow only corporate email accounts.  
  
• A third would be the cloud-delivered firewall. This would cover a situation where a customer would create a tunnel between their on-prem firewall to the Cisco Umbrella cloud. This would make it so that all the traffic is filtered by the Cisco Cloud Firewall.  
  
• We use it to support our MDM (Mobile Device Management) integration. Umbrella can be integrated with various MDM products, like AirWatch and MobileIron, and that category of products.  
  
• Umbrella supports family integrations. So we can search for information from AWS or Azure-based clouds and we can create family-based policies using Umbrella.  
  
• Umbrella provides support for some features of Kaspersky. For example, it can tell you what all apps are running on the endpoints and it can give you granular control over those apps.  

These are only a few of the use cases which I think are most important for us and our clients at this time when using Umbrella.  

The most valuable feature which I found in Umbrella is the segmentation of personal accounts from corporate accounts. In order to work with this, Umbrella has a feature where we add the ID of the customer's Gmail account or the Azure account. That ID is then used as a filter to separate access so that only corporate Gmail will be accessible and it can block personal accounts.  

The second very valuable feature is the web proxy part which is effective in determining if a feed may be malicious.  

Data reporting is something I would like to see improved.  

Cisco is currently rolling out data centers for this type of solution. Currently, they do not have data centers everywhere. For example, they do have one in Singapore but they do not have one in India. My clients are in India and they find an issue of slowness in the services from the Singapore data center. Cisco is working on building a data center in India to address the issue but information about the completion of that project are lacking details.  

In the next release of Cisco Umbrella, I would like to see a DLP solution. That could be a feature someone can addon. But it should be a real Data Leakage Prevention solution to more securely handle the data.  

I have been working with Umbrella for around three years now.  

This product is stable and it is very easy also to scale up.  

Usually, a product is really designed for small, medium, or big companies. I think Umbrella is good to serve any size customer. The range could start from 200 users and then you have an interface that can handle anywhere up to 5,000 to 6,000 users. I think anything is possible with Umbrella as far as scaling usage because of the package and licensing options.  

If you want to increase the number of users you just have to inform Cisco to tell them to increase the seat count on Umbrella. We can renew our licenses to be in compliance with the Cisco licensing policy.  

I had worked for Juniper support before and I worked for other tech support teams and I feel that Cisco's type of support is the best. The response time has been right on and then they isolate all of the issues. It is the best product support I have seen in a long time.  

The initial setup is very simple, you can set up Umbrella within two minutes I would say. You just have to point the DNS to Umbrella and that is it. So it is very easy to deploy and set up.  

Actually, I am from the research team. We make the solution requirements, then the product moves on to the process team. Once I have made a solution, then the product team takes care of rolling out the implementation.  

As this solution is a public cloud solution, there is very little maintenance which the customer has left to do. The setup is relatively easy and it is very good for the client.  

The licensing part for Umbrella is really flexible. If a customer purchases a thousand licenses, and if at any point the customer overshoots the available license count, Umbrella would not stop working for the additional users. Cisco would be informed that there is an attempt at overconsumption of the licenses and they would inform the customers that their license count has been increased. It will do this automatically. The customer can take action to renew those licenses. So it is flexible.  

There are three models for licensing. There is the Cisco Umbrella essential plan, then you have the advantage plan, and then they have the plan including SID. Every license comes with a different feature set.  

The advice that I would give someone looking at the Umbrella solution is that they can evaluate Umbrella because it is very easy to set up. You can get started discovering the product and do a little to check it out. They should make sure that all their use cases are covered by Umbrella.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Cisco Umbrella as somewhere between a seven-point-five to eight, personally. But I will give it a seven overall.