Cisco Umbrella Reviews

The primary use of Cisco Umbrella is to monitor our off-network devices, especially as a school district, to track what students are doing. We ensure they don't access any inappropriate sites. We leverage the DNS security when they take devices off our network.

Being able to create policies and deploy those policies to different groups benefits us in the way that we are actually compliant with our local regulations.

The feature of Cisco Umbrella I value most is the ease of use and deployment. 

A feature I would appreciate seeing enhanced in Cisco Umbrella would be the ability to add or remove agents that we have, instead of just relying on how long the devices have been connected to the platform. 

Instead of creating a TAC case, it would be better if we could just call in and they could answer us immediately.

We've been using Cisco Umbrella for about six years.

The stability and reliability of the Cisco Umbrella platform are great. Since we launched the platform, we have experienced only one or two outages with Umbrella, which is a notable achievement.

Cisco Umbrella does an excellent job of scaling with our company's growing needs. It does what we need. As we grow and continually acquire devices, we continue to deploy the agent to all of them. There's no problem with scaling.

The customer service and technical support of Cisco Umbrella are great. I would rate the customer service and technical support a seven out of ten. To make it a ten, it would come down to improving the support.

I did not use another solution before switching to Cisco Umbrella.

Deployment was actually a good experience. We installed all the VAs and started the agents. We did it from our centralized mobile device management.

The biggest return on investment when using Cisco Umbrella is to keep us compliant with our regulations. We're not a non-profit company, it's more about being compliant with our regulations to ensure the students are safe.

The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bundle with other Cisco purchases.

We have considered other solutions while using Cisco Umbrella. Ultimately, Cisco Umbrella is the one that benefits us the most. The main differences between the solutions we considered and Cisco Umbrella are the ease of use and deployment.

I have not utilized the experience insights feature of Cisco Secure Access. At the moment, we're not using Cisco Secure Access. It's something we would want to explore at some point. 

I have not yet visited the Cisco Insider Lab. 

Overall, I would rate Cisco Umbrella a nine out of ten.

On-premises

Securing the remote worker is their predominant use case, as clients are using it for securing the remote worker to securely access both internet and private applications, and DNS security is part of that.

The most beneficial feature is that Cisco Umbrella has moved to something called Secure Access, which is a full-fledged SASE solution. It is a cloud-delivered service where you can have firewall as a service, CASB, and there are multiple options and solution sets for this. The best possible thing is that it is very easy to deploy, easy to configure, and very fast to get onboarded with a customer because this is a cloud-based service.

Cisco has Talos threat intelligence feeds, which come free with any of the Cisco security products. If the customer has Cisco security products, they get Talos threat intelligence feeds free of cost, and through these feeds and AI-driven updates, the organization is protected as they receive information on the latest threats updated on a daily basis.

If you are experienced enough, then it is simple to install, but if you don't have much experience, then it may become a little difficult. That is why we deploy it in our COE first and then go and deploy it at a customer location, but overall it is not that complex.

I have been selling Cisco Umbrella for two to three years now.

Cisco Umbrella Secure Access is pretty stable in my mind, and we have not seen many glitches that would have interrupted services at customer locations.

It is a scalable product. You can scale up as your users grow and buy more licenses quite seamlessly.

Cisco is pretty good, and I would rate their support as good.

Positive

It is a value for money product for sure. However, it does not have that kind of awareness plus brand within the customer, as they are influenced more by brands such as Palo Alto or Fortinet. Cisco is a big brand in the networking domain, but in security, they are pushing a lot and improving day by day, though still, Palo Alto or Fortinet are more sought after.

Typically it is the Cisco solution we sell most, which is the NAC solution called ISE, so from a NAC solution perspective, most of the customer locations we have sold Cisco solutions.

We sell Cisco Secure Access, we sell their endpoint solutions, and we sell XDR, so we are a big partner to Cisco as well.

Cisco security products are quite competitive, but it depends upon the time of the day. If you ask them at a quarter end, you get pretty attractive pricing.

I have heard about AI features in Cisco Umbrella, but I will have to possibly study a little bit more about it. Nothing comes to the top of my mind at the moment, but I can provide further insights later.

The integration capability is pretty good. It is very good and comparable to other peer groups.

I would rate my overall experience as a reseller with Cisco Umbrella as a seven to eight.

Public Cloud

Other

We use Cisco Umbrella to detect malicious URLs, DNS queries, data exfiltration, and DNS tunneling. It is particularly effective in showing DNS queries and providing visibility for external DNS queries, especially in communications to malicious sites from internal systems.

The DNS data exfiltration and the blocking of DNS tunneling are the most effective features for threat prevention in our company. The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.

We need to work on integration as it is very complex. Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.

I have been working with Cisco Umbrella for the last three months.

Cisco Umbrella is stable, and I would rate its stability at nine out of ten.

Cisco Umbrella is scalable for our company. I would rate it nine. We are in the POC stage with twenty users, and once we purchase and deploy it, the number of users may increase.

I am satisfied with Cisco support. I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.

Positive

The initial setup was complex, requiring two months for deployment due to the challenging integration process.

Currently, we have not been provided with the financial terms. We are evaluating our internal environment before proceeding with an RFP for a quotation.

The main concern with solutions is financial. Whichever solution gives us a good financial deal, we will consider it. All solutions have similar features yet vary slightly in deployment and workflows.

I recommend using Cisco Umbrella at full capacity with all features. My overall rating for Cisco Umbrella is ten out of ten.

I have implemented Cisco Umbrella for one of our customers. I did an installation of two virtual appliances onsite, on-premises, and all the DNS redirection is done to the Umbrella cloud. The customer uses it primarily in the office for their DNS queries to the Internet and also internally, as the virtual appliances redirect to the internal DNS servers.

The most valuable aspect is that it is hosted with Cisco and can detect any new anomalies, acting almost like an XDR. It provides zero-day protection by detecting any new suspicious DNS queries. Another key aspect is its DNS layer security, which helps in creating scheduled reports and allows access to these reports through the Umbrella dashboard. I can export the reports to PDF, CSV, or Excel files, and even generate reports as needed. Furthermore, Cisco Umbrella has improved the security of my customer's organization because all DNS queries pass through the platform. They are able to see reports and get ratings of different sites their users try to access. If a machine is attempting to access compromised sites, it can pinpoint the machine to prevent it, thus narrowing down the attack surface.

The channel of support needs improvement. It is not under normal Cisco support, and I cannot simply call for support. Instead, I have to write an email to Umbrella support to get assistance, unlike the other products where I can call the Cisco technical assistance center and get an engineer.

I have not faced any challenges with Cisco Umbrella. As long as DNS is pointed to Umbrella, everything runs as expected.

The scalability is good. I have no complaints.

Getting a response takes a while, so I would rate the support a seven. The support channel isn't like the usual Cisco support where I could call instantly for a hardware issue like a router or switch. Umbrella requires me to write an email.

Neutral

The only problem with Cisco Umbrella is the support. The product itself has good performance, a user-friendly interface, and excellent scalability. I rate Cisco Umbrella a nine out of ten.

On-premises

Our primary use case for Cisco Umbrella is to provide DNS layer security, secure web gateway, and cloud access security broker functionality. We also utilize its integration with other security solutions, policy management, and mobile device support. Customers use Cisco Umbrella for these features to enhance their cybersecurity measures.

Cisco Umbrella offers DNS layer security, a secure web gateway, and cloud access security broker functionality. It provides threat protection by blocking threats before they reach the user's device. The firewall and integration capability with other security solutions are valuable for effective security management. Customers choose Cisco Umbrella for its DNS layer security, policy management, and mobile device support.

Cisco Umbrella can be improved in terms of limited coverage and wind vulnerability. The product can only shield a small area, making it less effective for larger spaces or multiple users. 

Additionally, strong winds can disrupt its functionality, and the opening and closing mechanism can be awkward in tight spaces.

We have been working with Cisco Umbrella for two years. My technical team has been handling the Cisco portfolio for the last fifteen years.

I have not experienced any major stability issues with Cisco Umbrella. Occasionally, troubleshooting and firmware upgrades are required, however, overall, the solution is stable.

I rate the scalability of Cisco Umbrella as seven out of ten. It is a scalable solution but requires improvement in specific areas.

The customer and technical support for Cisco Umbrella are very good. Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.

Positive

The initial setup of Cisco Umbrella is not very complex. Certified resources trained for two to three days can easily implement the solution. On a scale from one to ten, I would rate the setup experience as a six.

Our customers have seen a return on investment since implementing Cisco Umbrella. It effectively enhances security and meets customer requirements.

The pricing for Cisco Umbrella is average. The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.

We also evaluated Infoblox for DNS, as Cisco does not offer DDI (DNS, DHCP, and IP address management) capabilities. Infoblox offers a more comprehensive solution for these functions.

I would recommend Cisco Umbrella for its overall functionalities but not specifically for DNS purposes. For a complete security management solution, Infoblox is a better option for DNS management. 

Overall, I rate Cisco Umbrella six out of ten.

Hybrid Cloud

Other

The primary use case for Cisco Umbrella is DNS security.

The most valuable feature of Cisco Umbrella is its DNS security. It is beneficial for end-users, particularly mobile users, as they benefit from the enhanced security posture provided. The solution helps in improving the security posture mainly because mobile users benefit from security.

I do not interact with the product on a daily basis, so I will not be able to provide detailed insights into potential improvements. However, the prices need to go lower. The price of technology is just crazy.

I have been working with Cisco Umbrella for more than five years, at least five years.

I will give stability a score of seven out of ten, as there are some glitches from time to time. 

I would give the scalability a score of seven. It seems adequate for our needs.

Technical support from Cisco is okay. I do not have a problem with it. However, sometimes, it takes a while to get a response, and the team can be very rigid.

Positive

The setup process was simple and not too complex or complicated.

The prices need to be lower as the current pricing is exceedingly high.

The main competitor for Cisco Umbrella on the market is Netskope Security Cloud Gateway. I prefer Netskope Security. Its security capabilities are more favorable to me.

Overall, I rate Cisco Umbrella an eight out of ten. 

While my use case is primarily for mobile users, the entire enterprise can benefit, whether they are mobile users or not. The benefit is across the board.

Hybrid Cloud

Other

My company's biggest use case for Cisco Umbrella is for DNS security protection for five years. A year and a half ago, we were able to upgrade and upsell a project to Umbrella's SIG. So, now we're working on a new upgrade to new packages, including Citrix ZTNA.

In my opinion, DNS protection is basic for most customers. But the simplest way to protect web traffic is with its functionality, like SWG. 

L7 and the firewall in the cloud are good features. We always hear good feedback from our customers.

I'm hoping for the conversion of Cisco ZTNA's features from Duo to Umbrella. This feature was announced at Cisco Live. I think Cisco is now on the right way to being the most competitive against some vendors like Netskope and Zscaler. 

I have been using Cisco Umbrella since somewhere between 2014 and 2015.

Stability-wise, I rate the solution a nine out of ten. I only saw an impact once on its stability, and that was when I was working five years ago in the support in Johnson & Johnson environment, and Johnson uses SIP security for everything. So, one of the things was that in the bank that uses it, it was miscategorized in Cisco Umbrella. After I did investigations, I found that the problem was not in Cisco Umbrella. The problem was with the bank because they needed to split the data centers in Umbrella, and Umbrella could not recognize the object.

Compared to the past, in my opinion, Cisco's support is better nowadays. The policies have decreased a little, in my opinion, but it still offers the best support in IT. This is common feedback from customers, including the ones that complain about Cisco's partners, but at the same time, they say its support is better than all different competitors. I rate the support an eight out of ten.

Positive

In my company, we are partnered with one of the competitors of Cisco Umbrella.

We sell Cisco since we are one of the biggest partners of Cisco in our region, Latin America. Also, I think that Umbrella is a good solution. But Cisco should have considered improving it in the last few years. For example, if you compare Cisco Umbrella against McAfee, Zscaler, or Netskope, three years ago, Umbrella had a lot of the main features for the market drive, SSE, DLP, l7 firewall, and ZTNA. So, now I think Cisco Umbrella has everything to show and be the next leader partner.

I wasn't involved in the solution's setup phase. I do the sales in my company, and the ones responsible for deployment in my company are from another sales team. In the past, during the initial years of Cisco, I was involved in deployment.

Regarding the ease of deployment, I am 100 percent sure that it is the easiest solution. Also, I have already worked before, even in Cisco Portfolio.

My customers have seen an ROI using the solution, mainly considering the time it shows the attacks and what the threats are. Personally, I saw a presentation to suppliers with the title stating SaaS is the newest SOC's best friend, and this is a reality. I have a customer, the biggest bank in Brazil, and they adopted Cisco Umbrella's DNS Security Advantage as one of the main features in the SOC, which is integrated into the bank, which is one of the most valuable for the customer.

Cisco Umbrella now has a good price in the basic packages. When it comes to Cisco Umbrella SIG Essentials package and Cisco Umbrella Secure Internet Gateway (SIG) Advantage package, it depends on whether the project has a good price or not. For example, we are not able to choose the SWG feature without l3 and l4 firewalls. Some vendors have that possibility. So, we know this has a price, and this has value for the customer. But most of my customers that are using Umbrella SIG Essentials don't have l3 and l4 firewalls. So, this is a problem. 

With the new features that are being introduced in Cisco Umbrella, I think we will have a new price list, and maybe things could change. Considering Umbrella for the SIG Advantage package and full feature competition against ZScaler or Netskope, they need to add all their packages. Usually, the SIG Advantage package has a markup price.

When it comes to securing my customer's infrastructure from end to end so that they can detect and remediate threats, I would say that, in general, I have had a good experience. Sometimes, just enabling Cisco Umbrella POV and the fact that DNS trust is going through Cisco Umbrella is the easiest way to show and close a lot of bad traffic nowadays. Also, 80 percent of campaigns use any kind of malicious DNS infrastructure. So now, it's very, very easy to detect such traffic.

Cisco Umbrella has helped customers consolidate any tools and applications. I say this because, with Umbrella, it is very easy to see what the users are using through the internet, especially with the basic packages.

Speaking about what effect Cisco Umbrella's ability to consolidate tools or applications has, I would say that, in general, it is easy to see what Umbrella is blocking. In some cases, for example, customers who have used traditional endpoint security solutions sometimes think that they are safe because they didn't have any alerts using that. But when these customers implement Cisco Umbrella, they realize the real scenario. It has a positive impact because today, it is able to see the real traffic and the really bad things that are inside their networks.

Regarding whether Cisco Umbrella helped to improve cybersecurity, I would say that with Cisco Umbrella, it is easier to handle the incidents because they have more information that should handle the problems and improve security in general. The base, or the first layer, I think, is the way you improve resilience.

I rate the overall solution a nine out of ten. After Cisco Channel Partner program's release, I may probably rate it a ten out of ten.

We use Cisco Umbrella to deploy policies and configurations for our company internally and some customers.

We use a lot of different Cisco products like Endpoint and Umbrella. With Cisco Umbrella, we get a total picture of security internally, especially for external sources or malware threats. I've only deployed it on one customer, and it's working well so far. We're still going through the full deployment process, but the customer likes the solution, which has worked well.

DNS protection, domain blocking, SIP component, and the Cisco Umbrella roaming client are the valuable features of Cisco Umbrella. With the way the industry is now, even if you're not in the network, you could still get the policies for your organization applied to your computer via the actual hardware or the user.

Cisco Umbrella should add some more documentation on proxies. Different organizations utilize proxies in their environment. With Umbrella, based on my experience, there are some deployment issues. It would be good to have some more documentation that can walk you step by step. The tech support is about 90% and needs to provide more step-by-step processing of the procedure and also a little more background on the solution.

I have been using Cisco Umbrella for about a year.

Cisco Umbrella has good stability.

Cisco Umbrella's scalability works fine. If it's in the cloud and you're pointing to the Cisco Umbrella DNS servers, the more users you have, you add a bigger package or a bigger tier.

Cisco Umbrella's technical support is pretty good. The biggest thing with Cisco support is that you need to ensure you provide all the necessary information. If you give a vague problem, they will give you a lot of potential solutions. With Cisco support, if you get more granular with your information and accurate documentation, you should be able to find a good solution. They usually are very helpful and useful.

Positive

Our company chose Cisco Umbrella because it's a SaaS solution. We're working to incorporate different elements into our network internally. That helps us give prospective clients or customers real-life experiences.

The basic package of Cisco Umbrella with the DNS component has been implemented in our customer's network and started working right away. I check the logs, and both the logs and the policy are working. You get a good return on investment from the very basic package in the beginning. You get those same benefits as you move up to the top tiers.

Cisco Umbrella has four tiers, and with each tier, there are different levels of abilities in those packages. You get what you pay for if you break the solution up into tiers.

Cisco Umbrella is deployed via the cloud in our organization.

I would give Cisco Umbrella nine out of ten for securing our infrastructure from end to end. The solution does what it's stated that it would do. With different packages, you get different levels of security. However, the main component of Cisco Umbrella was the DNS component or the DNS protection, which it does very well.

Once you first deploy Cisco Umbrella, you might not have to go back and update the policy config. However, in and of itself, it still requires a level of project time, deployment, design, documentation, and implementation.

I deployed an integration between SecureX and Umbrella for one of our customers. I can jump on SecureX and see if there's any block. I can read the information on SecureX, and then if I need to go to Umbrella, I can click the launch icon, and it will take me right there. That's pretty good and useful.

Cisco Umbrella's ability to consolidate tools has had a good effect on our customer's security infrastructure. SecureX is a big component for a lot of Cisco security suites, and they can integrate all that together. We've integrated a lot of our Cisco products into that one SecureX platform. I don't particularly deal with the internal because that's more our IT department. However, I've viewed the dashboard, and it's very useful. With the customer, we deployed Endpoint, we deployed Umbrella, and we'll be deploying Duo, and then those things can be integrated into SecureX.

Cisco Umbrella's DNS and SecureWeb Gateway components have helped improve our organization's cybersecurity resilience. More granular policies could be built for security, implementation, and ensuring no threats enter our internal organization.

If you're looking for DNS protection without a bunch of firewall commands and configurations, a simple deployment, and a policy build, Cisco Umbrella is a good way to go. It's deployed in the cloud and not hard to deploy. So if you want to get something up and going right away, Cisco Umbrella is a good bet.

Implementing Cisco Umbrella into our environment was pretty easy. I worked on it, and once they gave me access, I did my research and built the policies in adherence to whatever they asked.

Overall, I rate Cisco Umbrella a nine out of ten.

We use Cisco Umbrella to protect our DNS queries and the traffic going out.

Cisco Umbrella is transparent to my users; they are unaware of its presence. The documentation they use is solely for the IT staff. It is functioning exceptionally well, to the point where I no longer require extensive documentation for its operation.

It has reduced malware and mitigated risks associated with email links and various other factors, resulting in cost savings.

Cisco Umbrella helps secure our infrastructure, enabling us to effectively detect and remediate threats. Apart from host-based firewalls or malware attempting to bypass threat detection, we currently do not have any other alternatives. Although there may be competing solutions available, we have been using Umbrella, and it has served us well.

Cisco Umbrella helps free up IT staff time indirectly by reducing the number of calls we receive regarding malware or bad calls.

Our organization improved its cybersecurity resilience by effectively blocking threats with Cisco Umbrella.

We used one feature, which is aimed at protecting our users from accessing malware-infected websites and encountering associated problems.

I am unsure if Cisco Umbrella offers a Windows option for running the server. However, since I am not familiar with Linux, I had to rely on someone else to handle that aspect. I'm not completely convinced that using Windows would be a superior solution, as Linux is generally regarded as more stable. However, it would benefit individuals like myself who are unfamiliar with Linux.

I have been using Cisco Umbrella for seven years.

I haven't needed to reboot the servers for years due to their excellent stability.

For the size we have, Cisco Umbrella has worked out really well in terms of scalability.

The solution that was previously used was acquired by Cisco and turned into Umbrella.

I have seen a return on investment using Cisco Umbrella.

The pricing model is easier compared to some of the other solutions, and it is also competitive.

I rate Cisco Umbrella a nine out of ten.

I recommend that people try Cisco Umbrella because I believe it is the best option available.

I have never needed to utilize technical support because the solution has consistently functioned effectively.

On-premises

Cisco Umbrella enables all of our end users to browse the internet and internal networks securely. It can block different things like sites and applications that they shouldn't access according to company policies. For example, we can block different applications or specific site categories.

We also use Cisco SecurePort and SecureX, which is a platform for integrating various Cisco products. We have already integrated Cisco Secure Endpoint and Cisco Umbrella through SecureX, which offers a single pane of glass so you can see all the problems. We have also integrated our Meraki firewalls and access points. We have 500 users, and each of them has the Umbrella agent installed. If you're working in the office, you don't need it because every computer is protected by Umbrella. 

The main benefit of Cisco Umbrella is to prevent the end users from becoming victims of phishing attacks or malicious links in an email. It isn't necessarily about making the users more efficient or productive, but it could help with that. For example, if someone mistakenly clicks on a link and their device is infected, we may need to take it offline for a day or two in order to resolve it. We don't have these incidents, so we can ensure that users won't be affected by any malicious activities and can continue doing what they're doing without worrying about other departments getting infected.

Umbrella lets you inspect client Internet traffic as if it were flowing through a traditional data center security stack. The main thing you can do is check the destination they're trying to access, but you cannot inspect the package. You can see the URL, but you cannot fully inspect the way we're actually using it. The primary goal is to block or allow specific URLs. We don't do any inspection or use any proxy to inspect traffic. 

I would say that we save money using this product because it's easy to use, so you don't need an expert to operate it. It requires some expertise, but it's simple to monitor and maintain. Also, when we want to set up offices in new areas, it's easy to integrate. 

Umbrella is constantly discovering new vulnerabilities. The solution's ability to discover zero-day attacks without significant changes to the platform is crucial. For example, we prohibit certain categories of websites like gaming or gambling, and the categories are constantly updated. We don't need to update the categories to add new websites or constantly check those reports because we know that Umbrella does what it's supposed to. 

The interface is well organized, so you can easily find everything. Even if you don't have much experience with Cisco, you can easily navigate the solution and find your way around. Everything has been done well, from the deployment to monitoring. 

The application is really stable. We never have problems with Cisco not working for our end users. We have an internal communication hub. The office implementation is integrated with our security systems and firewalls, but we also have users worldwide working from home. Our employees are pleased with the user experience, and we've never had reports about Umbrella not working properly or being unable to access a site. It's integrated with Cisco AnyConnect, so our users can access it through a VPN solution.

Umbrella actively processes and blocks malicious DNS queries daily, which is helpful for us because we're a small team. We heavily depend on the tool to do its job properly. It works nicely out of the box. You have to do a little initial configuration, but after that, it blocks everything we want and nothing we don't. We've gotten some false positives with other products, but we've never experienced that with Cisco Umbrella.

Guest internet access is easy to configure. We set more restrictive policies for our guest users, but it hasn't been difficult to spin up consistent policies in three or four different offices. We just attached the policy that we have for guest users to a specific wireless SSID.

Umbrella combines multiple security functions into a single dashboard. If you use Cisco SecureX, there is a dashboard in Umbrella, but you have to look at different areas. In Cisco SecureWorks, you can add the tasks and dashboards you want to monitor, but Umbrella is more standardized, so you cannot make many changes. In addition to the dashboard, we have some daily reports and email alerts. It does what we want. 

Cisco Umbrella hasn't integrated customized reporting yet. With Cisco Secure Endpoint Hub, I can see a report on user downloads and set it up to constantly get an email alert. Based on my understanding, Cisco Umbrella can't do that. You can set it up with third parties, but it would be better if that were built into the platform. 

I joined this company a year ago, but they had already been using Cisco Umbrella for more than three years. 

I have never experienced any outages or downtime. It works all the time.

I rate Cisco support nine out of 10. We had to open a ticket because we had some issues installing the agents, but we haven't had trouble since then. The technical team responded and fixed our issues quickly.

Positive

I used a similar SaaS solution by Palo Alto, but Cisco Umbrella seems to be quite unique because it's a DNS layer. I'm not sure if any other company is doing the same thing. We integrate Cisco Secure Endpoint and Cisco Umbrella to provide end-user detection and prevention. It does what it's supposed to do with most of a lot of admin work. It's a gateway.

I wasn't part of the deployment, but it seems to be straightforward based on what I have seen. It requires a few adjustments to the firewalls and some integration, but it seems relatively simple. We needed to help the users working from home install the agents for Umbrella and AnyConnect, and this was also straightforward to deploy with Kandji, our MDM system.

After deployment, Umbrella doesn't require much maintenance because it's a SaaS application like Gmail. You don't have to do anything except the admin work, such as adding websites or categories. However, Umbrella uses an agent, so we need to update the engine. We can automate all these things, so the maintenance is minimal. 

It's hard to quantify a return, but the cost of a malware attack or customers losing private information is potentially very high. I don't have the numbers for those things, but Cisco Umbrella helps us to avoid those issues. A breach can harm our reputation and damage the entire organization.

Cisco Umbrella is reasonably priced for what it does. I don't have any numbers to compare it with because I don't recall what the other solutions cost. 

I rate Cisco Umbrella nine out of 10.