Cisco Umbrella Reviews

Our primary use case is for filtering and security reasons. We send our DNS queries to Umbrella. It will see if we go to a site that has malware or a virus and it will stop it. It detects if the URL has malware.

The multilayers of defense have improved my organization. We have a lot of defensive layers and DNS queries from Cisco is one of them. 

The most valuable feature is its ability to detect if a URL has malware or is vulnerable.  

I would like for their support to be faster. 

We have been using Cisco Umbrella for six to seven years. 

I have never experienced a stability issue where the site went down. 

I would rate the scalability a ten out of ten. 

Support doesn't always get back to me right away but they'll send me an email with the solution. It's not critical. I don't have an issue with it. I would rate their support an eight out of ten. I took two points off because it can take a day or two for them to get back to me. 

The initial setup is easy. There is good documentation. I can deploy it within a day or two. There's a page that shows you the health of the agent. It makes me more comfortable knowing that my configuration is healthy. 

I did the deployment myself. 

We have definitely realized ROI through the protection Umbrella offers. 

The pricing is decent. The price is user-based, per month. 

I would rate Cisco Umbrella a nine out of ten. I also use it on a personal level. It helps me to protect my endpoints so that they won't go to a malicious site. 

I'm doing business for customers. I'm building customer networks. We have Cisco Umbrella and Cisco Secure Endpoint, and the use case is that we connect to the company network from all over the place, and we need to do it in a secure way. 

We are just a small company with about 300 employees. Everybody is using these products to securely connect to the corporate network. From there, we support our customers. It needs to be really secure so that no security problems spread from our network to the customers' network. This is something we absolutely need to avoid. That's why these products are really good for us.

For me, it's quite good for daily work. Mainly, I work from a home office, so I have it running all day. It's okay for me. There is not much noise about it. I don't need to pay a lot of attention to this. It's just running in the background, and that's what I need.

It enables mobile work from anywhere. If you are at home, at a customer, or traveling, it enables a secure way of accessing the corporate network.

As a user, everything is there for securing our infrastructure from end to end to detect and remediate threats. There's nothing else that I need.

It saves time for sure. It doesn't require much attention. Everybody can use it. The end-users don't need to have any special skills. It's just perfect. I don't have the metrics on time savings because it isn't easy to know how much time you would have spent if you had an unstable product or if you had to take care of all this. 

For me, it's important that I get a connection to my corporate network in a secure and fast way. This product just runs in the background and doesn't need any attention. For me, as a user, it's perfect. 

Overall, I'm quite happy with Cisco products, but there could be one place where you can check what's going on. There could be one place where you get all the information about these products so that you don't need to look around. You get the status, information about what lately happened, and if there was anything on the machine in one single place.

We've been using Cisco Umbrella for about a year and a half, and we've been using Cisco Secure Endpoint for somewhat longer. It has been about three years.

I haven't been in touch with them because it's just working.

We used other products such as separate virus scanners. Using all the products from Cisco simplified things. You don't need to worry about whether it's compatible or whether you need to do something special on the antivirus side. It simplified things for me.

I work for customers, and this was set up by our internal IT department. 

I would advise seriously looking into it because, for our users, it's just working perfectly. 

I would rate it a 10 out of 10. There are no complaints.

We use it for DNS security.

It is deployed on the Umbrella cloud dashboard.

Cisco Umbrella helped to improve security by detecting and prohibiting threats.

I like the API. I also like the way Cisco Umbrella uses DNS to block malicious sites before they are opened.

Its general ability to detect and remediate threats is quite good.

The documentation is good, and we have been able to resolve any issues ourselves.

It would be good to have more extensions to third-party products and a client for other device types.

We've been working with Cisco Umbrella for four years.

I have not had any issues with stability.

The initial setup is very easy.

The price is fair, and the licensing cost is based on the number of users. We have seen a good ROI.

Overall, on a scale from one to ten, with ten being the very best, I'd rate Cisco Umbrella at nine.

Our clients use Cisco Umbrella compared with SD-WAN or Meraki solutions. They use layer 7 firewall and web proxy in most use cases and fewer DNS security functionalities.

Cisco Umbrella has replaced on-premises firewalls in our client's branches. Our client had one central cloud solution, and now, they no longer need the local firewall.

Our clients have found that Cisco Umbrella increases its security posture because there is a central policy that fits everything.

Though Cisco Talos is usually part of the backend, it is mandatory to have a good solution.

We've been implementing Cisco Umbrella for three years.

I have not seen any issues with scalability.

Cisco's technical support is pretty good. When a solution is available, they will find it. On a scale from one to ten with ten being the best, I'd rate Cisco's technical support at nine.

Positive

We sell both Cisco and Zscaler. If the client already has a Cisco solution, then Umbrella is usually a better fit. In cases when a customer already uses Zscaler, has another SD-WAN solution, or has a different vendor, Zscaler may be the first choice.

As a Cisco Secure reseller, we bring value to our customers through our technicians and engineers who consult with them and implement the solution. This is a benefit from our partner side.

The initial deployment is quite easy. It's internal, and with a few clicks, Cisco Umbrella can be up and running.

Cisco should make the solution cheaper.

The locks and management could be better. The product is fairly new, and it may take some time to get all the features up and running.

Overall, I would rate Cisco Umbrella an eight on a scale from one to ten.

It's usually used for DNS security, to block malicious websites and URLs, and for URL filtration.

It enables us to control access to malicious websites and block them from the start. And the URL filtration enables us to permit some URLs and block others.

You can manage and create policies based on a group of users. It can permit some URLs and block others. For example, we can block Facebook and YouTube.

From the DNS perspective, you can control and block malicious URLs. DNS security is the best way to use it to protect against malicious websites.

Cisco Umbrella provides a cloud management system. We can manage every client from a single workspace because they're in our portal. The single pane of glass management is user-friendly.

I would like to see improvement in the user and group policies. Sometimes it is not very accurate and they apply only to specific users in a group. It needs to be more accurate.

Also, the reporting needs some enhancements.

Finally, the integration with other solutions is a little complex. If you want to integrate with something like ArcSight or LogRhythm or Splunk, you need to do a lot of configuration. There are no easy ways to implement it.

I have been using Cisco Umbrella since 2016. As a solution partner, I implement Cisco Umbrella for customers. I have designed the implementation multiple times for different customers.

I have never heard of an outage in the service. The stability is good. The performance and accessibility are very good. The service is always operational because it runs on multiple servers and multiple load balancers.

It's scalable. Scaling depends on the licensing you have and the number of users. If you want to add a user or an endpoint, they can provide it.

Cisco's support is very good. They provide solutions and they don't take much time to resolve issues.

Positive

When our clients switch to Umbrella, it's either because I suggest it to them or they know about the product and they ask to have it brought into their organizations.

The implementation is easy.

We use it for DNS filtration across all data centers, offices, and remote users.

The blocking of all the non-malicious traffic from DNS request queries has been huge. DNS is very important from a security perspective. Securing this layer, specifically for the remote users and the remote workforce that we're seeing today, is definitely a big gap that needed to be filled.

The DNS Umbrella agent is already installed on the core machine. So from day one, when our CEO sent all employees to work remotely, all we had to do was flip a switch to have a DNS filter on all core machines.

The visibility that Umbrella gives us into what a user is doing, versus what we want to block, is huge. It's not that we're policing things. It's just a matter of watching and having visibility. We're definitely not going to block every domain, but having visibility is very big.

It enables us to go granular in the customization of blocking some categories on the DNS. 

Also managing all the DNS aspects from one portal is definitely great from a security perspective. Sometimes we get a malicious URL in a phishing campaign on the email side. Blocking a domain across the whole company in one minute is definitely great. To block a DNS request very quickly you just add the domain to the Global Block List and in one second it's blocked.

Another feature that is good in Umbrella is applying and maintaining network connectivity consistently across all workplaces. You can go through the categories and do templates based on the sites, such as a data center or a branch and apply policies based on that.

Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers.

I have been using Cisco Umbrella for four years.

The stability is a 10 out of 10.

The scalability is also a 10 out of 10. We use it across all the company's offices and data centers. We have 1,500 users.

The Umbrella service itself is great. Sometimes, with technical support, we go through "tag" problems, but otherwise, it's pretty smooth.

Neutral

We did not have a previous solution. We used to use CWS, which was Umbrella before it was named Umbrella.

The ROI is visible in the portal through the executive reports. They show how many times we block malicious sites. Management definitely gets a view of the fact that we're blocking a lot of malicious domains with Umbrella.

We have a security Enterprise Agreement with Cisco, so the pricing is good. We take many security products in one agreement, so we have no complaints about the price.

From a DNS perspective, Cisco Umbrella is the number-one technology now.

We have a centralized security policy. For the end user traffic from the firewall to go out to the Internet, it traverses through the secure SD-WAN going back to the data center. It passes a lot of proxies, firewalls, and different security checks. Hence, there are some performance issues. Therefore, we asked Cisco to come in and see if there were any products that could improve this situation for the local Internet breakout, and this was the solution that they brought to the table.

We have a remote location that uses Viptela SD-WAN in conjunction with Umbrella.

It adds a lot of value to the environment. The end user has been much happier with their application performance after using it. I don't see any drawbacks with this solution. 

Hybrid work is also kind of important. Some users may be working from home these days, especially after COVID, as they don't necessarily have to come back to the centralized location for security checks. They can have security going out local from their home environment as well. 

The performance has been greatly improved, especially for some of the end users who kept creating tickets and complaining that it was really slow when everything had to go through the central tool for security checks. Now, everything is locally broken out. Also, security now has all the right filters and malware checks.

The malware piece protects the network from malicious attacks. We have had a lower case of security breaches. Therefore, that brings a lot of value to the table.

The content filtering piece is something that really ties back to what my customer is using because they do have some sites that they don't want end users to go to, in order for the security to be locally available, allowing the users to break out to the Internet. The content filtering is a key piece that our customers want to test and use. So, we tested, and it was successful.

The single-pane-of-glass management is very important. Management wants to look at a single frame, then expand it to get the information that they need, without relying on engineers to take it out. Sometimes, engineers need to go down multiple levels to get the information and package it, and then it is possibly not the information that they are looking for. So, it has to be done again.

I have been using the solution for about six months.

We haven't encountered any issues.

The scalability is good. There aren't any limitations with its scalability. We can scale it out.

We have had some tech cases. However, a lot of times we have our account engineers who help out. They are very savvy and knowledgeable. If something is unknown, they will reach out to internal Cisco for help. They are pretty good. I would give them 9 out of 10.

Positive

We did previously use a different solution. 

We wanted to do the local breakout, but our previous solution wasn't able to do it. We spent quite a bit of time testing the other solution, but it just didn't work. This is why we reached out to Cisco.

We did some testing. Network connectivity was a bit of a challenge at the beginning, but we were able to get the right help from Cisco. The POC probably took a month or so

Application performance has greatly improved and there are less operational issues. Productivity has been going up because we have less operational issues. Also, we have happy customers.

Usually when we have a good solution, we share it with our peers who can then bring it to their customer's attention, if they need to solve the same problem.

I would rate this solution anywhere between 8 and 9 out of 10 because it addresses the needs of my customer, but leaving room for improvement.

One of the main use cases of Cisco Umbrella kicked in during the COVID pandemic, as a SASE deployment—secure access, secure edge. Most of the users within a company started working from outside the company and that is when Umbrella became deployed a lot.

One of the most important features is the security posture check which Umbrella offers when a user accesses any website. That is one of the most unique features that it offers.

I would like to see hardware-based integrations. If a hardware platform were provided for Umbrella, that would definitely improve the market for it. The solution is pretty good, but if a hardware-based solution came through, it would meet all the compliance standards in my country.

Especially when we are addressing governmental customers, they hesitate to connect to the cloud. That is where we need a hardware platform so that the solution can be used on-premises as well.

I have been deploying Cisco Umbrella for about five years.

It's quite stable. I've gotten very positive feedback from the customers who have deployed it within their environment. The feedback has been amazing. It's up and running 99.9 percent of the time, since it's a cloud-based solution. We have had no problems related to bugs or any issues like that.

It is very scalable. Although I'm not talking to the clients anymore, I'm sure that the organization I worked with is working with them to spread the solution to more users who were not covered in the initial deployment. There is an adoption roadmap for this product.

Technical support is included as part of the subscription. At any point in time, if you have any queries, there's a 24/7 TAC number available. You can just call and log a case.

I'm also very satisfied with the documentation provided for the solution.

Positive

The previous solution we used was Akamai, but Akamai was more costly compared to Umbrella, and the consumption model was not favorable. Cisco Umbrella cost at least 30 percent less compared to what Akamai offered.

One of the key aspects of Umbrella is the deployment. It takes a matter of just 30 minutes to deploy it in any enterprise and, as soon as it is deployed, it starts to work, so it is seamless. The benefits are realized immediately.

The implementation strategy is pretty straightforward. On the customer's existing hardware you just have to make the entries that will enable the connection to Umbrella and it starts to run. It's a single-person deployment, a single network engineer. That is the beauty of it; you don't require a huge team to deploy it.

Umbrella doesn't require any maintenance. All the updates happen automatically. The configuration is a one-time process.

It can be deployed on the public cloud and private cloud. These are two of the selling factors, although public cloud is more common. It's a multi-location solution but can also be used by a single headquarters. On average, our deployments are for 2,000 endpoints.

If you look at the ROI, Umbrella significantly reduces investment in hardware-based firewalls. For example, typically, an enterprise has to refresh its firewalls every five years. By using Umbrella, they don't have to change their firewalls, rather the security posture is shifted to a cloud-based provider.

There are no hidden costs with Umbrella. Everything is included in the package.

Other than Akamai, there weren't many providers available in India.

One important piece of advice would be to look at your existing framework and see which use cases Umbrella can address. That will make the adoption much easier.

Umbrella is the best product available as of now. 

The first thing that I found most valuable is that there is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing.

Additionally, the cloud firewall is available to integrate if you want. Also, you can create side to side within everything in the cloud.

Right now there are modules just like cloud DLP that are implemented very well. You can just log onto the site, upload and download with the multiple options that are available. That is a good option with Umbrella. Also, you can integrate it with a Cisco Meraki switch as a firewall. That is also a good benefit with Cisco Umbrella.

In terms of what can be improved, it should have more integrations with multiple end user OEMs.

Also, the Linux agent is a big challenge because multiple companies are going with Linux. There is no Linux right now for people working from home and they are looking for security which is not available via Linux. That needs to improve.

I have been using Cisco Umbrella for the last two years.

In terms of the stability, if you're talking about DNS Security, it is very stable. They recently launched Cloud DLP,  so I can't comment on that. We are now working with it, but I do not have too much experience. DNS security is a stable product. There is no issue with that.

Cisco Umbrella is a scalable product. That means, when you have 4,000 users you can take the license for 4,000 users. If they just have 1,500 or 2,000, you can go for that license. Also, on the lower level, if you want 10 licenses, that is also available. That's scalability.

Cisco's technical support is always number one compared to other OEMs.

Deployment and implementation are straightforward for anyone going for the basic certificate for networking, meaning CCNS or CCNP security. The implementation resources are readily available for it. We don't think Cisco has a difficult deployment. Umbrella is very easy. Everything is straightforward. There is no need to Google much for every feature because there is a tab where you can go and configure them. One thing I would like to improve in Umbrella is to have a Linux client available.

On a scale of one to then, I would rate Cisco Umbrella just an eight.

I would recommend it. If you have a Cisco environment, then I must recommend Cisco Umbrella if you have a Cisco Meraki or a Cisco Router solution. There is the option available to integrate and use the firewall, as well. You can deploy policies from the cloud.

We are using the most updated version, although I cannot definitively give the number. I believe it is 1.6. 

I like the original functionality, which allows for providing secure DNS services. To define that, one's users can be on-net or off-net. This can be either in one's office or a remote location. This is the functionality that I find to be most prevalent in the area. 

While the way the solution works with the functions is fantastic, updates or the ability to secure the vault while offline for cloud-based services should be addressed. 

The integration with Cisco could be better. We already have something along these lines and so far so good. 

Local support should also be provided, so that there will not be a need to lump us in with the European pool. For other products, Cisco does have local support. There is a local number which can be reached should the need arise. The support should be more regionalized, as we are talking about an endpoint to endpoint solution. Owing to the number of people who interface with the tool and the response time, local support should be provided. The local support job should handle the app of Cisco Meraki.

I have been using Cisco Umbrella for over a year. 

Cisco Talks is just about the best technical assistance center in the world. I have no complaints or issues with it.

In the past I worked with Checkpoint Harmony, which is a similar tool that provides a certain level of endpoint support to users and a measure of coverage.

I like the responsiveness of the technical assistance center of Cisco Talks. As such, I will always go with Cisco. It was thanks to the technical assistance center that I went with Checkpoint Harmony on one occasion.

For organizations in which I have been involved, I start off easy and then proceed to compliant, since there is a need to ensure that one does not overly complicate his work. The deployment for each person is generally very difficult. We start with easy, at which point we are encouraged to have a good grasp of the technology, without which the entire environment will be locked down and nobody will be able to do anything. As such, I start with easy and migrate the customers to compliant over time. 

Each environment has two people who are responsible for deployment. 

In the region I'm from, that of EMAR, Europe, the Middle East, Eastern Asia and Africa, our organizations do not have many liquid cash assets, so the price could be better. 

We use the solution both internally and externally, as the company for which I work, Signal Alliance, is a systems integrator. 

One should keep an open mind when it comes to using the solution, start off easy and then proceed to compliant. 

I rate Cisco Umbrella as a seven out of ten.