Cisco Umbrella Reviews

We are a reseller and Cisco Umbrella is one of the products that we sell to our customers. We offer it as a managed service provider. This product provides security for remote workers and it helps to improve enterprise security in a very easy way.

It is mainly used for remote workers and for people that live outside the enterprise premises. It gives them security while they are on the road.

Because our clients' end-users are mainly on the road, it is very easy for them to get infected and lose information. After we installed the Cisco Umbrella solution, importantly, they have reduced the number of infected cases per month.

The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing. Ultimately, it helps users avoid the wrong sites.

It is very easy to integrate.

I would like to see more intelligence built into Umbrella.

In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes.

We have been working with Cisco Umbrella for more than two years.

This is a very stable product and helps to improve the security posture of the enterprise.

We have clients that range in size from small to large-sized organizations.

Cisco's support is very good and, in fact, one of the best.

Because the product is very easy to use and very stable, we have not had to rely on support from the documentation or the community.

The initial setup is quite straightforward and easy, and the deployment can be completed in a matter of days. You deploy the agent to Active Directory, for all of the installations, and you're done.

We deploy this solution for our clients because we sell it as a managed service.

Outside of the United States, we have issues with the exchange rate that increases the cost.

Overall, this product works smoothly and perfectly.

I would rate this solution a nine out of ten.

DNS security used to be the main value for us. Looking forward, SASE-style use cases (the ability to connect to any endpoint, be it a corporate-managed device, or a privately managed device, to any SaaS service) seems to be the most important feature for the future, on top of DNS security.

Looking at the full umbrella suite in the light of SASE, Secure Access Service Edge, they are clearly lacking in the inline CASB. Any line cloud access security broker has an API-based cloud access security broker, which is called CloudLock, but they're lacking the inline components, which are able to intercept traffic.

An on-premise DLP solution or integration with an on-premise DLP solution would be a nice addition. Also, more broad operating system support for endpoints would be an advantage.

I have been using Cisco Umbrella for the last three years. 

Cisco Umbrella is absolutely stable. They put a lot of weight on the availability and reliability of the global footprint. So yes, they kind of set the standards for availability. 

Cisco Umbrella Is very easy to scale. 

I haven't been involved in providing support for it; however, I am not aware of any significant issues.

The initial setup was quite straightforward. 

Deployment depends on the number of features and the degree of integration you're looking for. Deployment can take anywhere from 30 seconds, simply to redirect your recursive DNS service, up to several days for a full-blown enterprise setup. So it depends on the use case.

The pricing varies. If you're just after DNS security, it's rather expensive. If you are, however, after replacing parts of your enterprise security infrastructure (by moving from a legacy on-premise, security-based approach, to a more cloud-based approach), then you can replace a whole bunch of classic security devices and solutions. In short, you can basically consolidate your security functions. I think it's worth the money.

I would definitely recommend Cisco Umbrella. Proof of concept is always the second step. The first step is coming up with your use cases. If Umbrella is the answer, what's the question? You should roadmap your immediate and long-term goals in terms of IT security, or information security. You should take into account your operational fitness for tackling the cloud as well, then pick the right features to suit your needs. This is all basically applicable to similar solutions. If you run into this with no plan, you're just shifting your existing problems.

On a scale from one to ten, I would give Cisco Umbrella a rating of eight.

Our customers used an older version of Cisco, but we proposed Cisco Umbrella for their POC phase.

The user interface is great. It's very easy to tailor to our client's environment and needs.

There should be some programs for the POC phase.

I would like to see more integration between Cisco Umbrella and Cisco DNA center

I have been using Cisco Umbrella for one and a half years.

Cisco Umbrella is very stable.

The support is very good.

The price of Cisco Umbrella is a little higher than similar solutions; however, I am not exactly sure what the price difference is.

We compared Cisco Umbrella to other solutions including Zscaler and Palo Alto.

Integration is better with Cisco. Cisco Umbrella performed very well compared to Zscaler and other solutions.

On a scale from one to ten, I would give this solution a rating of nine.

We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks.

It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple.

Easy to deploy.

Efficient protection on the DNS level and even higher. The sandboxing feature analyse and handle the complicated security risks.

The product can be pretty expensive.

I've been using the solution for two to three years at this point.

We haven't faced any issues. There aren't bugs or glitches. It doesn't crash or freeze. We find Cisco to be reliable.

We have a variety of customers. The number of users on each umbrella varies from one to a few thousand. Most companies may just have a few hundred users. It's basically suitable for companies of all sizes. It scales well, in that sense. 

The Cisco Umbrella IT operation resource needs are equal for a large and small company. (no need to hire more engineers or operators)

Overall, the scalability is excellent. It's quite flexible.

While I have been in touch with Cisco technical support in the past (and they've been quite good), for Umbrella, I find I don't need any support.

I've dealt with other products on a different scale. I'd say that Cisco Umbrella is far and away much better than the other cloud security products on the market.

The initial setup was not complex. It was pretty straightforward. We found it to be rather easy, from beginning to end.

The deployment times vary and depend on which Umbrella you use. However, we've found it should only take about a day to get up and running. An IT team can manage it. They don't necessarily need an integrator.

The solution doesn't really require too much maintenance. You probably wouldn't need a dedicated person to maintain it.

We are integrators ourselves, however, the initial setup is so straightforward, typically an in-house IT team can manage a setup.

The solution is costly. It doesn't come cheap. The licensing also comes with additional costs for extra services (such as sandboxing feature, L3/L4 firewall, etc...).

We are Cisco partners. We have a business relationship with them.

We use various types of Umbrella. 

I'd recommend the solution. It's one of the best on the market and it works well in different environments. It's also extremely easy to deploy.

Overall, on a scale from one to ten, I'd rate it at a nine.

We use this solution to provide Dorel filtering and security for our WiFi environment. I'm the chief enterprise architect and we are customers of Cisco Umbrella. 

The security and access control features are the most valuable for us.

Improvements could be made with the user interface, it could be a little smoother and more intuitive.

I've been using this solution for two years. 

The solution is very stable.

I have scaled it in other companies and it scales very well. It's got a UV, it's got a decent user interface so once you go to Cisco training, they offer it when you buy the product so that if you are a small business looking for something like Umbrella, you can set it and forget it and it works. You can also tie it into your WiFi solution.

Tech support at Cisco is great. Not just for this project. I've been working with Cisco equipment and Cisco tech for 25 years now and I've never had a problem with them.

The initial setup was relatively straightforward. We had an implementation strategy and it wasn't particularly difficult.

In general, Umbrella is a competitive solution for small or large enterprise. It's never the cheapest, but it's always in the competition, at least in my experience. I would recommend the solution, there's no reason not to go there, depending on your specific situation, of course. 

I would rate this solution an eight out of 10. 

I do not know what the latest version is that is currently installed, but it is cloud-based monitoring so it is one of the most recent versions.  

The primary use case is for endpoint users who are not working on our office premises. They are remote employees who are roaming so they are not within our protected zone. They can be vulnerabilities if they are browsing content and there is malware included on those web sites. Umbrella allows this kind of monitoring on remote devices and we can block those sites. We can also block applications which we would like not to allow to be running in the organization.  

With Umbrella our primary use is that we can monitor the endpoints for external devices. We will protect the users from malware phishing through email and the websites they are browsing. Umbrella is a solution for things like DNS (Domain Name System) protection, filtering, and security.  

I think the one feature we are using that Umbrella provides that is the most valuable feature is the DNS security. It is used to watch all the traffic which we are routing through the endpoint and organization firewalls. The users and devices are diverted by our secure gateway which scans each and every DNS request. It notifies us if it is not safe and allows those that are. It is like an alarm center application near our firewall.  

In the way we are using the solution it would be good for us if they would do some simplification of the analytics. They need to improve this feature so they have analytics to show the content of the user activity. I would like there to be some more analytics provided so that we can see the application routing and additional specific information. Those kinds of analytics can prove to be helpful in our security efforts. For me, this is the only thing that could be improved in Cisco Umbrella. They already have so many features that it is hard to imagine what else they can add.  

I have been using Cisco Umbrella for two years.  

Ever since we started using this product last year, it has been stable. If any service is down, we can see on the dashboard whether all of the resources are online or not. If something is down because we are working on it for some reason, something could happen then. But in two years, I did not find any issues due to the product becoming unstable on its own.  

Right now, we are working as a startup and we have 13 members of the team who are using the Cisco Umbrella. They are using it directly during business hours with configurations and analysis and other maintenance and access. It is the product's job to watch all the traffic routing to data points throughout the nine hours as it is routed to pass through the Cisco Umbrella.  

But whenever other users are trying to access the network — even in the non-business hours — if they are using their office laptop, all the traffic will be routed through DNS security. Umbrella is protection for the company devices from websites that may do something like data attacks on remote laptops. It handles all of these requests no matter how many concurrent users we have.  

We will be adding DNS to all the endpoints. For this, we will update the Cisco Umbrella DNS software for all our data points to watch all the traffic that is going through the EndPoints. It seems it will be very scalable.  

I have not contacted the technical support, but I had a discussion with the sales and diagnostic people. The technical issues are mostly something I resolve on my own by looking at the documentation. But once, when I wanted to implement some tool for a new solution, I contacted the sales team and they asked me some questions about what exactly it was that I wanted to accomplish. After I answered the questions in the meeting with them, we came up with the solution and the process and put it to work. So the sales team knows the product well.  

Previously, in another organization, we used OpenDNS. That product was purchased by Cisco to be used as their product under the name of Umbrella. So I did not switch the product really, but the name and my company have changed.   

The initial setup is a simple process. If you build on-premises, the deployment will take half-an-hour. If you build on the cloud it is like 10 minutes. it could be even less than 10 minutes. It is really fast. It will take five minutes to sync to the endpoint, to the cloud, and to collect the data. The syncing is what takes the time.  

I have gone through the documents for Cisco Umbrella. So I have been deploying the product myself without the help of a technician and we are doing the implementation on our own.  

The only maintenance we do is we need to update the latest version through our version management software. We just update the agents on the endpoints.  

Because it is a cloud product, Cisco uses subscription models for the pricing. There are three subscription plans for Umbrella. They have a standard plan and also an enterprise plan and another one. The different plans cover different features and options for different sized organizations. It gives you the option to compare the subscription plans and get the coverage that you need.  

My only real advice to people considering Umbrella is that I can recommend this solution. On a scale from one to ten where one is the worst and ten is the best, I can rate Cisco Umbrella as a nine-out-of-ten.  

We are using this product for DNS security that is integrated with Active Directory. We are also using public DNS connectivity for the filtering of underlying threats.

What we like most is security and how easy it is to integrate with other appliances.

The different levels of security, such as backend security and internet security, need improvement.

In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella.

We have been using the entire Cisco Solution for three years.

In the two years that I have been using this product, it has been stable. We have not had problems.

It's a scalable solution.

My experience with technical support is that when you open a case, you get better support. I ordered a part and was told that it was not available. When I opened a case, it was better.

In addition to Cisco Umbrella, we are using Cisco Firepower. 

We use the entire Cisco solution that includes Cisco Umbrella, Cisco AMP for Endpoint, and Cisco Firepower.

The initial setup is easy. It took a day to deploy.

We use the entire Cisco solution and we are happy with the product integration.

I would rate this solution a nine out of ten.

We use Cisco Umbrella for web security and it's very good. It acts as web filtration combined with security and I am very supportive of it, especially with cybersecurity trending these days and the amount of malware and spyware out there. It's important for end-users to have some sort of protection when they're browsing the internet and this product does that. Before it lets you go, it filters and gives you the okay to move forward with the website you're looking for. A lot of customers tend to make typos when they're searching for websites, which then leads them to unknown websites that automatically download malware to their computer — now they're infected. That's why you need web security. 

We currently have about 1500 endpoints under Cisco Umbrella, but of course, we plan to increase our numbers. We offer Cisco Umbrella in our packages so whenever we get new customers on board, they get it. 

In the past, Cisco Umbrella has denied us access to secure websites. I haven't seen it lately, but they have blocked different legitimate websites. However, they have good tools that allow you to refresh and verify whether a website is legitimate or not. They have so many servers across the United States and even globally. I believe that it helps you to identify a website. 

In other words, the solution is good, we like it and we've been using it. We have a big customer of about 1,200 users and they're happy. The only thing I am not happy with is Cisco themselves. Not because of a technical or support issue, but because a division of Cisco poached one of my clients, stole them from me, which is completely unethical. When I talked to our account managers about it, they said there was nothing they could do about it because it was a different department. I said, "What do you mean different departments? This is my client and you guys went and provided them with a solution that I am already providing them?" So, that was a big deal for me. 

Also, I think Cisco Umbrella has an automatic push feature, which is the automated updating agent, but if I am wrong, they should get it.

I've been using Cisco Umbrella for roughly five years.

We have been using Cisco Umbrella for three years; it's very stable, reliable and does its job. We experience minor hiccups here and there, but it's nothing that our team cannot handle, and if for some reason they cannot, then they can always reach out to customer support.

Cisco Umbrella is very scalable. You can do anything and it's very useful for MSP. It's basically a single window that allows us to manage different servers and different clients. That's the beauty of it, no more logging in and out for different clients, which is nice.

For me personally, I consider Cisco to offer premier support. Currently, due to COVID-19, we cannot call them now for obvious reasons, but prior to COVID-19, Cisco support was one of the best, especially in regards to Umbrella. Honestly, we almost never have to contact them. I don't recall having to contact them even once over the last year or so.

For web filtration, we tried Websense before but now I believe the cloud solution is the way to go, it's much better. We had a customer and they needed to have different layers of protection, especially today with cybersecurity, and open DNS is one of them. I believe it's mandatory that you must have some sort of defense because it's is up in the air, there may be other solutions, but something needs to protect you from going to the wrong websites.

They have different setups. For example, you can integrate with the Cisco Firewall and I believe you can integrate with any platform with an agent, on each device. So, it really depends on how comfortable you feel with the setup. If you need to get more information and analytics, I believe it says the agent is the best way to go. The agent gives you every machine: for example, what has been blocked? What kind of security breaches have been attempted? Open DNS has defended this particular endpoint, but there are definitely many flexible, different integration methods to integrate a solution.

I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.

I like this product and I'd really recommend it to everyone. Obviously, it's not the only product out there, but today, every endpoint should have multiple layers of security. You need to protect your users when they are browsing—open DNS. You need to protect them from emails, both inbound and outbound and you need to protect the endpoint from breaching. 

I would rate Cisco Umbrella a nine out of ten.

Our primary use case is for protecting and defending against cyber-based threats. So anything on the internet emanating through DNS-type attacks and then also content filtering. It ensures that our employees are only going to know safe categories. 

The weekly reportings are great. The investigation is super and the application management is equally great.

The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached. So for example, if you go to www.msn.com, that would then not only pull the MSN domain down, but it would also bring back all the ads and the adverts. It looks like you've been to 30, 40 websites when in actual fact you've only been to one. They should narrow it down.

We have had Cisco Umbrella at my company for three years but I have been using it for six months. 

The stability is great. 

We've got full coverage, but from an admin perspective, there are four users who use it on a daily basis. 

We've contacted their support once or twice and thy were great.

It is 1,000 on a yearly basis. Everything is included in the standard license, there are no additional fees. 

It does not require maintenance. It is very light in that way. 

Architecturally, for the deployment, you should consider if you want it on roaming clients or if you want it central. If people are connecting back through a VPN, it's then probably on every single client. Looking at how we're all working now with COVID, having a roaming client deployment gives you that added layer of protection because you're not dependent on the users connecting back to corporate VPN. They're always protected. Think about your deployment.

I would rate it an eight out of ten. 

I think Umbrella is good enough as of now. It has the security of domains. It analyzes the domain security and helps us implement the securest policy. This feature is presently not being provided with other technologies. It's a multi-tenant solution. Multi-tenancy MSSP packages, they're all ready. As well as any cost amounting deployment security coverages with DNS and intelligence policy of production and protocols.

I would like to see integration with SecurNX in the future.

We have contacted Cisco technical support a number of times for Cisco They are two hundred percent. They are very efficient. Any kind of support you can stay with Cisco. We don't have any issues with technical support.

The initial setup is traightforward. There is no complexity in the setup. The setup took minutes only.

Setup and maintenance are done by our own team.

It is not a very expensive product.

Cisco Umbrella is a very good product as of now as there is no competition. It is an excellent product. It is, actually, a must for our organization. It is not a very expensive product. I would rate Cisco Umbrella at a ten on a scale of ten.