Cisco Umbrella Reviews

We are using Cisco Umbrella temporarily for DNS security, but we want to migrate to secure the internet gateway, which is what we are working on at the moment.

Cisco Umbrella has improved our organization in the sense that we have more users working from home because of the pandemic. We have a lot of users working outside of the office. 

Cisco Umbrella helps secure our environment more because we've deployed some of our applications to the cloud. Our 365 team applications are running on the cloud. Cisco Umbrella helps protect us by guiding threats in external parameters. 

It's been helpful for us in the sense that we can see and guide what is coming into the enterprise using Cisco Umbrella in the cloud. This is good for users that are working outside of the office environment and working from other remote locations.

I like the DNS layer security.

It would be better if there was a little bit of flexibility for organizations that don't have SD One in their environment. Because of the complexity of the environment, it's not easy to actually turn on the feature of the secure internet gateway for our users. We have not been able to explore that option yet.

I have been using Cisco Umbrella for almost six months.

For stability, I will give it 30%

Scalability is okay. I think it has that functionality. Depending on the perspective of the environment, you can scale to any capacity you want because this is a cloud solution. 

Technical support is okay. 

We had issues with our traditional secure web gateway. Our environment is not entirely SD One supported yet. We had problems with the SWG device for dot com users. We got advice from Cisco that Cisco data can do the same functionality for that. So, we'll be using it.

We were using Broadcom as our secure web, but we had issues with the number of connections that it could handle. That's the setback, and that's why we're opting for the Cisco umbrella solution.

We have a partnership with a company here, and we have a partnership with Cisco. Most of our appliances in the environment are Cisco products, and we felt that going for a product from them would serve our data. We didn't look at other products.

This solution was deployed across different locations for different users. 
We have six remote locations, and we have two data centers. It's deployed across all of those locations.

I would encourage potential users to go for it.

On a scale from one to ten, I would give Cisco Umbrella an eight.

It is a good cloud-based solution for DNS security.

Its on-prem rollout is quite challenging. It needs better coordination with the Internet Service Provider. It is a cloud-based solution, and any endpoint that connects to it has to go through all the gateway ISPs, but some of the ISPs block HTTPS-based DNS. That's where the challenge occurs with Umbrella.

I have been using this solution for almost two years.

Its scalability is good.

I have not interacted with them because it is done through the vendor.

They need to engage the local service provider to do the technology improvements, such as for HTTPS-based DNS, which is a primary requirement for the customers.

I would rate it a seven out of ten.

The first thing that I found most valuable is that there is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing.

Additionally, the cloud firewall is available to integrate if you want. Also, you can create side to side within everything in the cloud.

Right now there are modules just like cloud DLP that are implemented very well. You can just log onto the site, upload and download with the multiple options that are available. That is a good option with Umbrella. Also, you can integrate it with a Cisco Meraki switch as a firewall. That is also a good benefit with Cisco Umbrella.

In terms of what can be improved, it should have more integrations with multiple end user OEMs.

Also, the Linux agent is a big challenge because multiple companies are going with Linux. There is no Linux right now for people working from home and they are looking for security which is not available via Linux. That needs to improve.

I have been using Cisco Umbrella for the last two years.

In terms of the stability, if you're talking about DNS Security, it is very stable. They recently launched Cloud DLP,  so I can't comment on that. We are now working with it, but I do not have too much experience. DNS security is a stable product. There is no issue with that.

Cisco Umbrella is a scalable product. That means, when you have 4,000 users you can take the license for 4,000 users. If they just have 1,500 or 2,000, you can go for that license. Also, on the lower level, if you want 10 licenses, that is also available. That's scalability.

Cisco's technical support is always number one compared to other OEMs.

Deployment and implementation are straightforward for anyone going for the basic certificate for networking, meaning CCNS or CCNP security. The implementation resources are readily available for it. We don't think Cisco has a difficult deployment. Umbrella is very easy. Everything is straightforward. There is no need to Google much for every feature because there is a tab where you can go and configure them. One thing I would like to improve in Umbrella is to have a Linux client available.

On a scale of one to then, I would rate Cisco Umbrella just an eight.

I would recommend it. If you have a Cisco environment, then I must recommend Cisco Umbrella if you have a Cisco Meraki or a Cisco Router solution. There is the option available to integrate and use the firewall, as well. You can deploy policies from the cloud.

We use Cisco Umbrella for monitoring and more.

I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security. 

It could be more secure. It would be better if they provided a transferring proxy as an add-on and more integration.

I have been dealing with Cisco Umbrella for two and a half years.

Cisco Umbrella is a stable solution.

Cisco Umbrella is very scalable at the cloud level. All you have to do is increase the internet bandwidth and pay for the license. 

Technical support is excellent.

The initial setup was pretty straightforward. It was simple. 

The price depends on the use case, and it's a bit linear. But it depends on the customer's strategy and how Cisco plans to optimize the costs. 

I would recommend this solution to potential users.

On a scale from one to ten, I would give Cisco Umbrella a ten.

We are using the most updated version, although I cannot definitively give the number. I believe it is 1.6. 

I like the original functionality, which allows for providing secure DNS services. To define that, one's users can be on-net or off-net. This can be either in one's office or a remote location. This is the functionality that I find to be most prevalent in the area. 

While the way the solution works with the functions is fantastic, updates or the ability to secure the vault while offline for cloud-based services should be addressed. 

The integration with Cisco could be better. We already have something along these lines and so far so good. 

Local support should also be provided, so that there will not be a need to lump us in with the European pool. For other products, Cisco does have local support. There is a local number which can be reached should the need arise. The support should be more regionalized, as we are talking about an endpoint to endpoint solution. Owing to the number of people who interface with the tool and the response time, local support should be provided. The local support job should handle the app of Cisco Meraki.

I have been using Cisco Umbrella for over a year. 

Cisco Talks is just about the best technical assistance center in the world. I have no complaints or issues with it.

In the past I worked with Checkpoint Harmony, which is a similar tool that provides a certain level of endpoint support to users and a measure of coverage.

I like the responsiveness of the technical assistance center of Cisco Talks. As such, I will always go with Cisco. It was thanks to the technical assistance center that I went with Checkpoint Harmony on one occasion.

For organizations in which I have been involved, I start off easy and then proceed to compliant, since there is a need to ensure that one does not overly complicate his work. The deployment for each person is generally very difficult. We start with easy, at which point we are encouraged to have a good grasp of the technology, without which the entire environment will be locked down and nobody will be able to do anything. As such, I start with easy and migrate the customers to compliant over time. 

Each environment has two people who are responsible for deployment. 

In the region I'm from, that of EMAR, Europe, the Middle East, Eastern Asia and Africa, our organizations do not have many liquid cash assets, so the price could be better. 

We use the solution both internally and externally, as the company for which I work, Signal Alliance, is a systems integrator. 

One should keep an open mind when it comes to using the solution, start off easy and then proceed to compliant. 

I rate Cisco Umbrella as a seven out of ten. 

We use Cisco Umbrella for protecting the web surfing channel.

When users are accessing the internet, mainly for web surfing,  Umbrella will protect the access to the internet.

The most valuable feature is the ease of use.

It's very Robust.

It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet.

I would like to see more integrability with other products.

If I could take this information and integrate it with other products, it would be beneficial.

We have been using Cisco Umbrella for two years.

We are using the latest version.

We have no issues with the stability of the Cisco Umbrella.

Cisco Umbrella is a scalable product.

We have 100 users in our organization who are using this solution.

Technical support is fine.

For us, the installation was very easy. 

We had the option of using the on-premises device, which would give you better visibility, but we didn't use it. This choice made the installation very easy.

The licensing fee is paid on a yearly basis.

The price is okay. I don't have any issues with the price of the Cisco Umbrella.

I would recommend this solution to others.

I would rate Cisco Umbrella an eight out of ten.

We are using this solution for DNS filtering to try and make sure that users do not make ill-advised clicks and find themselves in harm's way. Once we started to implement it, we realized that just putting Cisco Umbrella appliances on the company's network was not good enough. The notebooks travel and the risk factor travels. We switched over and for some time now, we have deployed it predominantly on roaming clients.

In the current environment, it is a good thing we had deployed the Cisco Umbrella before people started to work from home because of COVID. The risk factors went up and the amount of thoughtfulness that people put into, "Is this a real message or is this phishing?" People became lax. If we did not have this solution, the number of clients that we would be dealing with attack issues would have mushroomed to a much higher level than we had to deal with. Umbrella has been a godsend for that.

The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon.

Once we were given a roaming client and we did not only have Umbrella servers filtering the traffic as it left the perimeter. They were giving us what we want and did not have to worry anymore, I was happy with the solution. I view it as a mature solution that delivers what we need.

One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market.

I have been using this solution for a long time since it was OpenDNA which was before Cisco bought it.

There are no scalability problems with this solution. They do a good job of having updated servers around the world and at all hours of day.

One of the issues with Cisco technical support is that it is all linked to them having all of the maintenance contracts always running. If you work with a customer base where not everybody always renews their subscriptions and you need to get support but you did not sell the solution, it can make reaching the support a challenge. There is no problem with the quality of the support. However, sometimes Cisco's arcane rules regarding how they register and do tracking make it difficult for a managed service provider to get the support they need. 

We do not have a problem with getting support for Umbrella because we have a contract for that. It is trying to get support for all the various pieces of networking hardware that customers have not maintained properly difficult, Cisco is not easy to deal with in this regard. 

The initial setup is straightforward.

When talking about Cisco solutions in general there pricing model is horrible. For example, you can sell a Meraki-based solution, but if the customer starts shopping around, someone is going to have access to the pricing at a level that you cannot compete because they do not have uniform pricing. Not everybody gets fair pricing. Unless you are one of the real major corporations selling the solution your ability to compete is impossible. Cisco will acknowledge the situation and assure you next time it will be in your favor but it never becomes favorable for you. Cisco is not very good in this regard. However, Umbrella is good.

If you are not using some form of DNS filtering to guard against threats, you are not doing a good job on security in the current climate anymore. 

I rate Cisco Umbrella a nine out of ten.

We like Cisco Umbrella because of DNS security. It's one step ahead of whatever we are using for regular web filtering. In that way, it's more secure than other web filtering products.

The price could be better. The price is definitely a bit high, but we have to pay a premium for Cisco products. 

I have been using Cisco Umbrella for more than a year.

It's a stable product.

Cisco Umbrella is scalable.

Technical support is helpful and provides quick and fast resolutions.

The initial setup is very easy. Even the integrations are very easy.

Cisco Umbrella is expensive and could be cheaper.

I will recommend this product to other users.

On a scale from one to ten, I would give Cisco Umbrella a ten.

The customers that we provide this solution to are small businesses that have 10 to 25 employees.

Employees working from home normally don't have security, so through the cloud we can manage the devices, the endpoints, a mobile or notebook, etc. We can provide more security for these devices when the employee is not working on VPN, for example.

I think recently with many people working from home, Cisco Umbrella has been very useful. For example, we can manage the device and the network when the employee is not working on the local host. Cisco Umbrella is very valuable for this kind of infrastructure.

I think it's a very basic solution, and because of that, we provide it to the small business market. Cisco Umbrella would not be a suitable solution for large companies.

In the next release, integration or shoulder, for example, to a firewall on-premises using Cisco Umbrella to connect would be good. If possible, it would be good to take the weight off the shoulder of the solutions.

I've been working with Cisco Umbrella for around one year.

Our customers have not had any problems with stability.

The scalability of Cisco Umbrella is very good.

When we had problems, technical support was 100% helpful, so I think it is very good.

The initial setup is very simple. We usually have one engineer per customer for deployment and maintenance.

I would recommend this solution to small businesses. Compared to the next-generation firewall, I think Cisco Umbrella is more basic than other solutions.

I would rate it at nine on a scale from one to ten.

I am using it at home for my personal defense. We also use it in our company.

A lot of my stance, even before Covid, has been the assumption that people aren't in the office, and if you're going to have a mechanism, it has got to be there for the most vulnerable. The most vulnerable are those who are furthest outside our firewall. That's how I've always constructed my sort of security posture.

I tend to use Umbrella as one of my favorite solutions because it allows me to mitigate problems before they strike the firewall. It allows me to set policies that are effective whether people are on-premise or working from home. It is fully functional for its purpose. It is not a replacement for a firewall or antivirus. It gives you a nice skin on your onion that is pretty strong, and that's what I like about it. It mitigates things before I have to deal with them, and I can see those reports. It also stops people from going to different places.

Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business within a business day.

It is pretty simple and straightforward to install and configure. Its remit is reasonably clearly defined. When you look at solutions like Darktrace and Carbon Black, the mission objective isn't as clearly defined. Cisco Umbrella, Sophos Central, or some of the other solutions have a more standardized approach to antivirus, which includes enhanced response from the machine learning or deep learning perspective.

The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products, but if you want to integrate with third parties, it is a bit tricky. There are some key API connectors for the more prevalent SIEM tools.

I would really like to see in Cisco Umbrella the ability to create customized reports and then assign the rights to view these reports to people within a group. I should be able to create a customized report, which is viewable by anybody who has the rights. I should be able to create groups within Cisco Umbrella, and then assign reports to groups and have those reports split out automatically only to those groups. I can kind of do it by restricting my email list, but it is a half-complete way of doing it.

I have been using this solution for probably 15 or 16 years.

It is fully functional for its purpose. 

I used to call them regularly. They're pretty good.

Its initial setup is very straightforward. It is a DNS redirect, so it takes literally about five minutes to configure it. The only thing that is tricky is going in and defining your policies, but that's what I call the evolution of the product. You start with simple monitoring, and then you refine it over time.

It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the market.

There are a number of different flavors of Umbrella. They could bring Umbrella SIG down a bit because its price is a little bit high for what it does, but I also understand why its price is high.

I would advise having a clear idea of where you want your users to go, what do you want to do, and what do you want to restrict your users on. Have a clear point of view, and then look at it from the perspective of the role of the user within the organization. This is going to define your groups. You can then put users in groups, and then you've kind of related roles and groups, which makes management easier in the future.

I would rate Cisco Umbrella an eight out of ten. It is good and solid, but it is not perfect, so it is not a ten. There are areas of improvement, so it is not a nine.